GMC Acadia Complaints

5,595 consumer complaints on file.

#10651044October 29, 2014
POWER TRAIN
10/27/2014 - 2007 GMC ACADIA TRANSMISSION SLIPS CONTINUALLY UNTIL IT HAD A COMPLETE FAILURE AT 111,000. I CALLED GM AND OPENED CLAIM. GOOGLE ACADIA TRANSMISSION PROBLEMS, WHY HAS THIS TRANSMISSION NOT BEEN RECALLED? GM FAILED TO HARDEN THESE WAVE PLATES IN THE 2007 & 2008 GMC ACADIA . THERE ARE DOCUMENTED FAILURES OUT THERE AS SOON AS 25,000 MILES. THIS TRANSMISSION IS SUCH A PIECE OF JUNK. THE LOCAL TRANSMISSION SHOP WORKS ON THIS TRANSMISSION MORE THAN ANY OTHER. PLEASE HELP US THE BILL FOR TRANSMITTION TO BE FIXED IS ALMOST $4500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650790October 28, 2014
STEERING, SUSPENSION
INTERMITTENT LOSS OF POWER STEERING. ESPECIALLY AT LOW SPEEDS. GMC KNOWS THIS IS A PROBLEM. EXTENDED WARRANTY ON 2008 - 2011'S BUT, OF COURSE, NOT FOR 2012'S ("LET'S SEE HOW MANY PEOPLE COMPLAIN BEFORE WE FIX THE ISSUE."). FORCED TO REPLACE POWER STEERING PUMP, RACK AND ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650794October 28, 2014
AIR BAGS
HAD A DIFFICULT TIME GETTING APPT. TO FIX AIRBAG WHICH WAS RECALLED. WHEN THEY FIXED IT, THE AIRBAG LIGHT WAS STILL ON, SO THEY SAID THAT I HAVE TO PAY THE $600.00 TO REPAIR THE SIDE AIRBAG. I HAVE READ ONLINE ABOUT INNUMERABLE PROBLEMS WITH THE ACADIA 2008 AIRBAGS, JUST LIKE MINE. YOU GO IN TO HAVE THE RECALL FIXED AND THERE ARE PROBLEMS WITH THE OTHER AIRBAGS. I AM GOING TO CONSULT AN ATTORNEY ABOUT A CLASS ACTION SUIT SINCE THERE ARE SO MANY OF US WITH THIS EXACT PROBLEM. IT'S RIDICULOUS TO PAY FOR SOMETHING THAT IS SUPPOSED TO KEEP YOU SAFE BUT IN ACTUALITY MAY HARM YOU IF IT IS NOT TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650359October 27, 2014
AIR BAGS
CONTACTED LOCAL GMC DEALERSHIP TODAY (10/27/14) ASKING ABOUT RECENT AIRBAG RECALL AND WHY WE HAVEN'T RECEIVED A RECALL LETTER. I NEED TO GET THIS FIXED AS: PASSENGER AIRBAG LIGHT GOES ON/OFF INTERMITTENTLY WHILE ADULT MALE (180 LB)/ADULT FEMALE (140 LB)/TEENAGE BOY (120 LB) ARE SITTING IN THE PASSENGER SEAT. NOW A SERVICE AIRBAG MESSAGE IS ALSO DISPLAYED. THE GMC DEALERSHIP STATED MY VIN IS NOT PART OF THE RECENT AIRBAG SAFETY RECALL, YET THE SYMPTOMS MY VEHICLE EXHIBIT ARE THE SAME AS OTHER VEHICLES COVERED WITHIN THE SCOPE OF THE RECALL. AFTER RESEARCH, IT IS EVIDENT THAT ALL 2008 GMC ACADIAS SHOULD BE COVERED BY THE AIRBAG SYSTEM RECALL(S). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650166October 26, 2014
STRUCTURE:BODY, SUSPENSION, VISIBILITY
WE HAVE HAD THE CAR SINCE JANUARY AND I GUESS TODAY WAS THE FIRST DAY I HAVE DRIVEN THE CAR WITH THE BACK WINDOWS DOWN. I TOOK MY DOG WITH ME SO I ROLLED DOWN THE BACK WINDOWS WHEN I DID THIS THE WHOLE CAR STARTED SHAKING AND YOU COULD SEE IN THE REARVIEW MIRROR THAT THE BACK DOORS SHOOK HARD. THE SHAKING MADE A LOAD RACKET THAT HURT ME EARS. IT HAPPENED WITH EITHER BACK WINDOW DOWN BUT WAS WORST WITH THE DRIVER SIDE. IT WAS REAL BAD WITH BOTH WINDOWS DOWN. I DID NOT GET THE SHAKEN WITH THE FRONT WINDOWS DOWN AND THE BACK WINDOWS UP. IT ONLY ACCURED WHEN THE BACK WINDOWS WERE DOWN. IT HAPPENED AT 65 MILES AN HOUR AND AT 40 MILES AN HOUR. IT HAS TO BE A DESIGN FLAW BECAUSE IT WAS BAD. I FIRST THOUGHT IT WAS A BAD TIRE BUT IT WENT AWAY WITH WINDOWS UP AND ONLY CAME BACK WHEN BACK WINDOWS WERE DOWN. AFTER MAKING SURE THE TIRES WERE OK, I PLAYED WITH THE WINDOWS TO SEE WHEN THE VIBRATION STARTED AND GOT WORST. THE VIBRATION WOULD START WHEN EITHER BACK WINDOW WOULD GET A FOURTH OF THE WAY DOWN AND WOULD GET WORST AS THE WINDOWS WOULD GO DOWN. THE FASTER I WENT THE WORST IT GOT. NO VIBRATION EVER HAPPENED WHEN JUST THE FRONT WINDOWS WERE DOWN AND NO VIBRATION WHEN ALL WINDOWS WERE UP. THE CAR WOULD VIBRATE ENOUGH THAT IT SCARED ME AND I THINK SOMEONE NEEDS TO LOOK INTO IT AND TEST DRIVE OUR CAR THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649918October 25, 2014
STEERING, POWER TRAIN, ENGINE
STEERING LOCKS UP. WHEN YOU TAKE OFF FROM A STOP SIGN OR TRAFFIC LIGHT AND WANT TO MAKE A RIGHT OR LEFT TURN THE STEERING WILL LOCK UP TO A POINT WHERE YOU CAN'T TURN. THERE HAD BEEN SEVERAL OCCASIONS THAT I WAS ALMOST IN AN ACCIDENT. REPLACED RACK AND PINION 3 TIMES AND POWER STEERING. WATER PUMPS ARE DEFECTIVE, REPLACED 2 BEFORE 100,000 MILES TRANSMISSION WENT OUT AT 73,000 MILES. EVERY ISSUE THAT IS STATED ABOVE THE DEALER DIDN'T WANT TO REPLACE UNDER WARRANTY,EVEN AFTER CONTACTING GM. IT TOOK A LOT OF FIGHTING WITH GM TO REPLACE THE TRANSMISSION WHEN THERE WAS KNOWN PROBLEMS WITH THESE TRANSMISSIONS BEING FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649725October 24, 2014
AIR BAGS
GMC STATED MY VEHICLE VIN IS NOT PART OF THE RECENT RECALL ON THE HARNESS FOR THE AIRBAG AND SAFETY RESTRAINT SYSTEM. MY 2008 GMC ACADIA BEGAN SHOWING SYMPTOMS OF THE SYSTEM. THE PASSENGER AIRBAG LIGHT WOULD GO OFF INTERMITTENTLY WHEN AN ADULT WAS SEATED. I TOOK THE VEHICLE IN AND WAS TOLD GM WAS RECALLING THE VEHICLES FOR THE ISSUE. I TOOK IT TO THE GMC DEALERSHIP IN OCTOBER TO HAVE THE WORK DONE AND WAS TOLD THAT IT WAS NOT MY VIN WAS NOT IN THE RECALL. I TOLD THE DEALERSHIP TO FIX THE PROBLEM AND TELL ME WHAT WAS DONE TO CORRECT THE ISSUE. THEY STATED THAT THE RECALL WAS DONE AND IT FIXED. I SPOKE WITH GMC FOR REIMBURSEMENT AND THEY SAID THE VEHICLE IS NOT SUBJECT. MY CONCERN IS THAT THEY HAVE NOT IDENTIFIED THE VEHICLES THAT HAVE THE PROBLEM COMPLETELY AND THEY ARE NOT WILLING TO TAKE ANY ACTION TO IDENTIFY THE EXTENT OF THIS PREVIOUSLY IDENTIFIED PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649394October 23, 2014
POWER TRAIN
2007 GMC ACADIA TRANSMISSION SLIPS CONTINUALLY UNTIL IT HAD A COMPLETE FAILURE AT 127,000 NEEDING 2,3,5 AND REVERSE WAVE PLATES. GOOGLE ACADIA TRANSMISSION PROBLEMS, WHY HAS THIS TRANSMISSION NOT BEEN RECALLED? GM FAILED TO HARDEN THESE WAVE PLATES IN THE 2007 & 2008 GMC ACADIA ALONG WITH THE CLONE CARS IN THE GM LINE UP. THERE ARE DOCUMENTED FAILURES OUT THERE AS SOON AS 25,000 MILES. THIS TRANSMISSION IS SUCH A PIECE OF JUNK. THE LOCAL TRANSMISSION SHOP WORKS ON THIS TRANSMISSION MORE THAN ANY OTHER. DID THE NHTSA STOP HOLDING GM ACCOUNTABLE FOR GROSS NEGLIGENCE AFTER THE BAILOUT? I GUESS THE ONLY RECOURSE IS TO TAKE MATTERS INTO OUR OWN HANDS LIKE MINI COOPER DRIVERS AND BECOME PART OF A CLASS ACTION LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649065October 21, 2014
EXTERIOR LIGHTING
THE DAYTIME RUNNING LIGHT BULB HAS MELTED INTO THE BULB SOCKET. THE EXTREME HEAT CAUSED THE LIGHT HOUSING TO DISINTEGRATE. THE BULB WAS OEM. THE SYSTEM IS NON-OPERABLE AND GM SAYS THERE IS NOTHING THEY CAN DO. THIS WAS ENGINEERED WRONG OR FAULTY MATERIAL WAS USED. THERE CERTAINLY IS A POTENTIAL FOR A FIRE GIVEN THE EXTREME HEAT CAUSED BY THIS SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648836October 20, 2014
AIR BAGS, STEERING, SEAT BELTS
I HAVE HAD 3 RECALLS ON MY 4 YEAR OLD ACADIA IN THE LAST SEVERAL MONTHS AND ALSO HAD TO REPLACE MY POWER STEERING AT LESS THAN 65,000 MILES. MY CAR IS BACK AT THE DEALER FOR THE THIRD TIME IN LESS THAN 10 DAYS FOR THE SERVICE AIR BAG LIGHT AFTER THEY HAVE ATTEMPTED TO FIX THE RECALL. ALTHOUGH NO SPECIFIC SAFETY INCIDENT, MY CONCERNS WITH THE ABILITY OF THE DEALER/AUTOMAKER TO PROVIDE A SAFE VEHICLE AND WELL AS THE OVERALL LACK OF RELIABILITY OF THE CAR IN LESS THAN 4 YEARS IS BOTH DISAPPOINTING AND CONCERNING. I AM CURRENTLY IN TOUCH WITH GMC ABOUT MY OPTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648388October 17, 2014
EXTERIOR LIGHTING
I NOTICED HEADLIGHT WASN'T WORKING AND WENT TO AUTO PARTS STORE TO REPLACE BULB. ATTENDANT LOOKED AT IT AND SAID PLASTIC ASSEMBLY HOLDING HEADLIGHT BULB WAS MELTED AND DISCOLORED AS IF THE BULB WAS OVERHEATED.. WE WORRIED THAT IT COULD HAVE CAUGHT ON FIRE SO TOOK IT TO SANDOVAL GMC WHERE WE PURCHASED THE VEHICLE NEW. LEFT IT TO HAVE REPLACED AND THEY CALLED AND SAID THE OTHER HEADLAMP ASSEMBLY HAS MELTED AS WELL. BOTH WOULD NEED TO BE REPLACED TO INSURE NO DANGER OF FIRE. THE QUOTE TO REPLACE $1,917.01 YES THAT'S RIGHT ONE THOUSAND NINE HUNDRED DOLLARS AND ONE CENT. THEY SAID THEY WOULD TRY TO GET A BETTER PRICE AND THEY DID. WHEN WE PICKED UP THE CAR THEY TOOK AN "INSURANCE" DISCOUNT OFF IN THE AMOUNT OF $1,150.20. STILL OUR COST OF $824.32 WAS BEYOND BELIEF. IF THIS HAPPENED TO TWO OF TWO OEM PARTS THINK HOW MANY ARE ON THE ROAD. DO I HEAR "RECALL"? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648395October 17, 2014
POWER TRAIN
I HAVE TO KEEP ADDING POWER STEERING FLUID TO MY CAR. I HAVE BEEN TOLD THAT MY POWER TRAIN WILL NEED TO BE REPLACED AND THAT GMC IS AWARE OF THIS PROBLEM WITH THE ACADIA'S AND REFUSES TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648160October 16, 2014
AIR BAGS, STEERING, STRUCTURE:BODY
MY SON WAS DRIVING DOWN A RESIDENTIAL STREET WHICH HAS A RIGHT TURN/MERGE OVER A CANAL. UPON REACHING THE RIGHT TURN THE POWER STEERING FAILED AND HE WAS UNABLE TO NAVIGATE THE TURN. THE ACADIA DROVE FORWARD INTO A LARGE PIPE WHICH CROSSES OVER THE CANAL. THE FRONT OF THE ACADIA WAS CRASHED INCLUDING THE FRONT BUMPER, RADIATOR, HEAD LAMPS, ENGINE, DRIVER SIDE FRONT PANEL, PASSENGER SIDE PANEL, AND THE FRAME. NONE OF THE AIR BAGS DEPLOYED DURING THIS CRASH. THERE IS A RECALL ON THE SIDE AIRBAGS AT THIS TIME BUT NOT THE FRONT AIRBAGS. THERE IS NO RECALL ON THE POWER STEERING ON THIS GM MODEL. I HAVE HAD EXPERIENCED THE POWER STEERING INTERMITTENTLY FAIL WHEN TURNING BOTH LEFT AND RIGHT. MY DAUGHTER ALSO EXPERIENCED POWER STEERING FAILURE ONE WEEK PRIOR TO MY SON'S ACCIDENT. I WAS IN THE VEHICLE WITH HER. THIS POWER STEERING FAILURE IS NOT EXCLUSIVE TO MY GMC ACADIA 2009. CONSUMER REPORTS AS WELL AS THE ACADIA FORUM ALSO HAS MENTIONED THIS POWER STEERING FAILURE IN OTHER GMC ACADIAS. THE AIRBAGS NOT DEPLOYING DURING THIS INCIDENT IS ALSO VERY CONCERNING. THIS AIR BAG FAILURE COULD HAVE CAUSED MAJOR INJURY GIVEN ANOTHER SCENARIO. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10644880October 15, 2014
STEERING
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO MAKE A TURN, AN ABNORMAL NOISE EMITTED FROM THE STEERING WHEEL. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644668October 14, 2014
ENGINE
I TOOK MY CAR TO BE SERVICE ON MANY OCCASION AND THE CAR WAS MAKING A SOUND WHEN YOU PUT IT IN GEAR. I INQUIRED ABOUT WHAT WAS GOING ON BEFORE MY POWER TRAIN WARRANTY RAN OUT. THE GUY THAT WAS SERVICING MY CAR STATED THAT THE MOUNT NEEDED FIXING AND I WAS GIVING A CARD WITH THE PRICE ON IT THAT IT WOULD COST TO FIX THE PROBLEM WHICH WAS $335.WELL NOT LONG AFTER THAT MY TRANSMISSION WENT OUT RIGHT AFTER MY WARRANTY HAD EXPIRED. ALTHOUGH THE DEAL PAID 60%, IF THE CAR DEALER SHIP HAD BEEN HONEST, THEY HAD TO KNOW THE TRANSMISSION WAS GOING BUT I WAS TOLD TO CONTINUE TO DRIVE THE CAR BECAUSE IT WOULD BE ALL RIGHT. THIS WAS NOT TRUE BECAUSE NOT LONG AFTER THE POWER TRAIN WARRANTY HAD EXPIRED, THE TRANSMISSION WENT AND I HAD TO COME UP WITH THE DIFFERENT. I AM ON A FIXED INCOME AND I REALLY NEEDED MY CAR BECAUSE IT WAS THE ONLY TRANSPORTATION THAT WAS WORKING. I HAD TO CHARGE THE AMOUNT ON MY CREDIT CARD WHICH HAS REALLY CREATED A FINANCIAL BURDEN. I HAVE COME TO REALIZE THAT CAR DEALERSHIP DOES NOT CARE ABOUT THE CUSTOMER, ONLY THE MONEY. SINCE THEY FIXED THE TRANSMISSION I DO NOT HAVE THAT PROBLEM WITH THE CAR JUMPING WHEN YOU PULL OFF. THIS WAS AND STILL IS MY DREAM, BUT I NEVER WOULD HAVE THOUGHT THIS WOULD HAVE HAPPENED WITH A NEW CAR. I HAVE A 2003 MONTERO SPORT AND I HAVE NEVER HAD THIS PROBLEM. I DO NOT FEEL THAT I SHOULD HAVE HAD TO PAY ANYTHING. THIS JUST SHOWS THAT THEIR PRODUCT IS NOT AS GOOD AS I HOPED FOR. I WANTED TO UP GRADE TO ANOTHER ACADIA BUT THE DEALERSHIP DID STOP ME FROM LOOKING INTO IT BECAUSE HE TOLD ME IT WOULD BE MORE MONEY OUT OF MY POCKET. THIS IS VERY SAD FOR THE PEOPLE THAT TRUSTED IN GMC PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644352October 13, 2014
STEERING
SINCE THE DAY I PURCHASED MY 2008 GMC ACADIA I HAVE BEEN HAVING TROUBLE WITH THE POWER STEERING. WHEN I START TO TURN THE VEHICLE THE POWER STEERING GOES COMPLETELY OUT. IT CONTINUES TO GET WORSE DAILY. THE FIRST TIME I TOOK IT TO GM THEY TOLD ME THAT IT JUST NEEDED POWER STEERING FLUID. SO THEY FILLED IT UP. THIS DID NOTHING TO CORRECT THE PROBLEM. I TOOK IT BACK FOR A SECOND TIME, AND GM SAID THAT THEY COULD FIND NOTHING WRONG WITH THE POWER STEERING. THE POWER STEERING STOPS WORKING AND WHEN MAKING A TURN IT IS ALMOST IMPOSSIBLE TO MAKE THE TURN. NEXT, I TOOK MY ACADIA TO A INDEPENDENT REPAIR SHOP. THEY TOLD ME THAT THE STEERING RACK, OR AS GM CALLS IT, THE RACK AND PINION WAS CRACKED AND NEEDED TO BE REPLACED. I THEN SPENT AROUND $800 TO HAVE THE STEERING RACK REPLACED. I BEGAN DRIVING IT HOPING THIS WOULD SOLVE THE PROBLEM BUT IT DID NOT FIX THE STEERING PROBLEM. I TOOK THE ACADIA BACK TO GM, AND THEY LOOKED AT IT AGAIN. THEY TOLD ME THE RACK AND PINION, OR THE STEERING RACK WAS FAULTY. I TOLD THEM ABOUT REPLACING IT 3 MONTHS AGO, AND THEY TOLD ME THAT UNLESS I HAD REPLACED BOTH THE STEERING RACK AND THE PUMP AT THE SAME TIME THEN THE PART THAT WAS NOT REPLACED WOULD CAUSE THE OTHER PART TO FAIL. NEXT, I TOOK IT BACK TO THE LOCAL REPAIR SHOP AND TOLD THEM WHAT GM HAD SAID. THEY LOOKED AT THE STEERING RACK THAT THEY HAD REPLACED AND TOLD ME THAT THERE WAS ABSOLUTELY NOTHING WRONG WITH THE NEW PART THEY HAD REPLACED. THEY LOOKED INTO THE MANUALS AND INTERNET REPLACEMENT GUIDES FOR GM PARTS AND COULD FIND NOTHING SAYING YOU HAD TO REPLACE BOTH PARTS OR THE ONE THAT WAS NOT REPLACED WOULD FAIL. THE POWER STEERING CONTINUES TO FAIL. IT SHOULD BE RECALLED.GM WILL DO NOTHING UNLESS I REPLACE BOTH PARTS. I GUESS I WILL HAVE TO WAIT UNTIL SOMEONE DIES TO GET GM TO TAKE CARE OF THE PROBLEM AND HOLD THEIR COMPANY RESPONSIBLE FOR THE FAULTY PARTS ON THE 2008 GMC ACADIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644377October 13, 2014
ENGINE
VEHICLE WAS EXHIBITING A MISS UNDER LOAD AT LOW RPM. DIAGNOSIS WAS A BAD COIL ON NUMBER 1 CYLINDER WHICH WAS REPLACED ALONG WITH THE ASSOCIATED SPARK PLUG FOR APPROXIMATELY $300.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644379October 13, 2014
ENGINE, POWER TRAIN
TRANSMISSION HAD A HARD SHIFT INTO REVERSE. DIAGNOSIS WAS THE 3-5-R WAVE PLATE AND UPON READING OTHER COMPLAINTS SEEMS TO BE COMMON. TRANSMISSION SHOP THEORY IS THAT THE WAVE PLATE WAS HARDENED TOO MUCH AND BECAME BRITTLE WITH THE FLEXING CAUSING IT TO BREAK. DEALERSHIP FIXED PROBLEM WITH WARRANTY HELP FROM GM BUT STILL COST $750.00. I BELIEVE THAT GM SHOULD HAVE PAID THE ENTIRE AMOUNT SINCE IT WAS WELL UNDER THE 100,000 MILE BUT WE OWNED IT FOR 6 YEARS. SEEMS THAT THIS FAILURE IS A FUNCTION OF MILEAGE AND NOT TIME AND THUS SHOULD BE TOTALLY COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644374October 13, 2014
POWER TRAIN
VEHICLE DROVE BACKWARDS OUT OF THE GARAGE WHILE THE TRANSMISSION INDICATED THAT THE VEHICLE WAS STILL IN PARK. THE VEHICLE ACCELERATED AND BACKED OUT IF THE GARAGE ON ITS ON, NO DRIVER WAS IN THE CAR. THE ONLY THING THAT STOPPED THE CAR WAS ANTHER VEHICLE THAT WAS PARKED IN FRONT OF OUR MAILBOX IN WHICH BOTH WERE STRUCK. I AM NOT SURE WHAT WENT WRONG, LEANING INTO THE CAR PUTTING THE KEY IN THE IGNITION. TURNED AROUND TO TALK TO MY SON AND WHEN I TURNED BACK AROUND I WAS CAUGHT BY THE DOOR. THE CAR DRAGGED ME DOWN THE DRIVEWAY AND ALSO MY SON WAS STRUCK BY THE CAR. I SUFFERED A CONTUSIONS TO MY RIGHT WRIST, KNEE AND LEG, BACK PAIN ON THE RIGHT SIDE, AND CONTUSION TO THE RIGHT ANKLE. MY SON SUFFERS FROM BRUISES TO THE CHEST AREA AND CONTUSION AS WELL IN THE CHEST AREA. HIS LEG WAS ALSO HURT. MY DAUGHTER WHO WAS IN THE CAR COMPLAINED OF PAIN IN HER JAR AFTER THE VEHICLE STRUCK THE OTHER VEHICLE. AT THIS TIME WE HAVE RETURNED THE VEHICLE TO HENDRICKS GMC OF CARY, NC WERE WE ORIGINALLY PURCHASED THE VEHICLE AWAITING DIAGNOSTICS FROM THE SERVICE DEPARTMENT AND COLLISION CENTER. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10644399October 13, 2014
SEATS
WHILE DRIVING ON THE HIGHWAY, MY SIX YEAR OLD DAUGHTER EXCLAIMED THAT HER HEAD WAS "TOUCHING THE FRONT SEAT" AND HER "FEET WERE ON THE FLOOR". WHEN I (THE DRIVER) LOOKED BACK, I SAW THAT HER SEAT HAD DISLODGED AND EJECTED HER INTO AN UPRIGHT POSITION. THIS CAUSED HER HEAD/FACE TO BE HITTING THE SEAT IN FRONT OF HER AND HER FEET TO BE ON THE FLOOR OF THE CAR. I HAD TO IMMEDIATELY PULL OVER ON THE SIDE OF THE HIGHWAY. I OBSERVED THAT THE SEAT (CUSHION PART - NOT THE BACK) HAD POPPED UP CAUSING MY DAUGHTER AND HER CARSEAT TO POP UP AS WELL. I COULD SEE UNDER THE SEAT AS I WAS TRYING TO POSITION THE SEAT INTO PLACE. I NOTED SEVERE RUSTING ON THE METAL SEAT TRACK/FRAME WHICH APPEARED TO BE THE CAUSE FOR THE SEAT TO UNHINGE OR UNLOCK. IT TOOK SEVERAL ATTEMPTS TO LOCK THE SEAT BACK INTO PLACE. THIS IS OBVIOUSLY A SERIOUS SAFETY CONCERN AND MY DAUGHTER COULD HAVE BEEN SEVERELY INJURED, IF NOT DIED IF THE CAR HAD BEEN IN A CRASH. THE CAR SEAT EJECTED FROM SIMPLE DRIVING. THIS COULD HAVE HAD A TRAGIC ENDING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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