GMC Acadia Complaints

5,595 consumer complaints on file.

#10820991January 19, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFE GATE FAILED. THE CONTACT WAS STRUCK ON THE BACK AND THE SHOULDER. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE LIFT GATE STRUT WAS REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821077January 19, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821092January 19, 2016
ENGINE
THE CAM SHAFT ENGINE CORRELATION CODE INDICATED STRETCHED TIMING AND CHAIN GUIDES. EXTENDED WARRANTEES UP TO 10 YEARS AND 120,000 MILES HAVE BEEN OFFERED FOR 2007 AND 2009 GMC ACADIAS WITH THE SAME PROBLEM. TO DATE THEY HAVE NOT BEEN OFFERED FOR THE 2010 MODEL EVEN THOUGH IT'S THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820788January 18, 2016
POWER TRAIN
PURCHASED VEHICLE FROM DEALER WITH 72000 MILES WITH 4YR/48000 MILE WARRANTY. WARRANTY RAN OUT THIS SUMMER, MILEAGE IS NOW 133000 MILES. PROBLEM HAS BEEN INTERMITTENT SINCE EARLY LAST YEAR, BUT MECHANICS WERE NOT ABLE TO HELP BECAUSE PROBLEMS WERE NOT 'PRESENTING' AS THE CHECK ENGINE LIGHT WOULD GO ON AND OFF AT DIFFERENT TIMES (JUST AS THE RECALLED SERVICE AIR BAG LIGHT DID!). IN DECEMBER 2015, THE CHECK ENGINE BEGAN STAYING ON ALL THE TIME AND THE GEARS DID NOT SHIFT CORRECTLY. THE TCM IS MESSED UP, WHICH IS A VERY COMMON PROBLEM WITH ALL ACADIAS, APPARENTLY. WE HAD A VERY SCARY ISSUE ON XMAS EVE WITH THE GEARS DOWNSHIFTING WHILE WE WERE ON THE HIGHWAY AND IT WOULDN'T LET ME GO OVER 20MPH! WE TOOK IT TO FIRST DEALERSHIP OVER AN HOUR AWAY AND THE GUY CAME OUT WITH A HANDHELD COMPUTER, PUT IN ON OUR CAR, SAID IT IS OUR TCM AND $3800 TO FIX IT. HE NEVER PUT ANYTHING IN THE COMPUTER, SO WE DIDN'T HAVE AN OFFICIAL DIAGNOSIS. WE SPOKE WITH GM AND THEY SAID TO GET THE DIAGNOSIS AND THEY WOULD SEE ABOUT HELPING US TO COVER IT. SO, WE GOT THE DIAGNOSIS TODAY, IT IS THE TCM AND NO HELP. THEY SAID IT IS OUT OF WARRANTY, GM WON'T COVER IT, IT IS UP TO THE DEALER TO COVER IT, ETC. WE HAVE BEEN TOLD SO MANY DIFFERENT STORIES ABOUT WHY THEY WON'T COVER IT, JUST THAT THEY WON'T. OUR VIN NUMBER IS LITERALLY 6000 OFF OF THE RECALL LIST! IT IS A COMMON PROBLEM AND SHOULD HAVE BEEN A NATIONAL RECALL! DOES ANYONE KNOW OF A CLASS ACTION LAWSUIT? I WOULD LOVE TO BE A PART OF ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820789January 18, 2016
ELECTRICAL SYSTEM
THE DRIVERS SIDE ELECTRICAL COMPONENTS GO HAYWIRE ON OCCASION. IT HAPPENS WHEN DRIVING, OR STATIONARY. HAPPENS IN ALL CONDITIONS. SOMETIMES I CAN'T MOVE MY SEAT, ROLL THE WINDOWS UP OR DOWN, OR UNLOCK THE DOORS USING THE DRIVERS SIDE CONTROLS. ADDITIONALLY, THE PASSENGER SIDE WINDOW WILL NOT ROLL DOWN A MAJORITY OF THE TIME. THE RADIO ALSO, SWITCHES ITSELF FROM RADIO TO SAYING THERE IS AN AC ADAPTER PLUGGED IN SO IT WONT PLAY MUSIC, WHEN THERE IS NO ADAPTER TO INPUT MUSIC PLUGGED IN. THE GUARD OVER THE SEAT CONTROLS CAME UNHOOKED ABOUT A MONTH AFTER PURCHASE WITHOUT ANYONE TOUCHING IT. I HAVE REATTACHED IT BACK INTO PLACE NUMEROUS TIMES, IT DOESN'T STAY. I CALLED DEALER AND HE WAS CONFIDENT THERE WOULD BE A RECALL SOON TO COVER IT. HAS BEEN ALMOST 3 YEARS AND MY WARRANTY HAS ALREADY BEEN UP, AND THE RECALL THAT WAS "SURE TO COVER IT" HAS NOT HAPPENED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820396January 15, 2016
EXTERIOR LIGHTING
A FEW MONTHS AFTER PURCHASING A CERTIFIED 2010 ACADIA THE PASSENGER LOW BEAM WOULD WORK INTERMITTENT. I TOOK IT TO THE DEALER AND WAS TOLD IT WOULD COST ME OVER $1000 FOR THEM TO FIX IT EVEN THOUGH IT WAS STILL UNDER WARRANTY. I FEW MONTHS LATER THE PASSENGER SIDE LOW BEAM STARTED TO DO THE SAME. I AGAIN TOOK IT TO THE DEALER AND WAS TOLD IT WAS NOT THERE PROBLEM AND WOULD FIX IT IF I PAID FOR THE FIX. NOW NEITHER LOW BEAM WILL WORK AND I HAVE TO USE THE FOG LIGHTS IF I WANT TO DRIVE AT NIGHT. THE VISIBILITY IS TERRIBLE AND UNSAFE. THIS WAS AN ISSUE GM AND THE DEALER KNEW BEFORE SELLING THE VEHICLE TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819883January 13, 2016
ENGINE, UNKNOWN OR OTHER
I WAS DRIVING MY CAR AT ABOUT 70 MPHS ON THE INTERSTATE AND THE CAR BEGAN TO SLOW DOWN AND CHECK ENGINE LIGHT STARTING FLASHING. I ALMOST GOT HIT BY THE DRIVERS BESIDE AND BEHIND ME. WHILE HONKING MY HORN AND PUTTING ON THE EMERGENCY LIGHTS I WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY. TOWED MY CAR INTO THE DEALERSHIP AND THEY KEEP IT FOR ABOUT 8 DAYS SAYING THEY WERE VERY BEHIND. NOTIFIED THEM THAT MY CAR WAS COMING IN FOR SERVICE AND WAS NEVER TOLD THEY WAS BEHIND. FINALLY ABOUT 7 DAYS LATER THE DEALERSHIP IS SAYING THEY DON'T KNOW WHAT IS WRONG WITH MY CAR. THEN ON THE 9 DAY THE SERVICE GUY CALLS ME AND SAYS THEY THINK ITS THE MOTOR BUT THEY WOULD HAVE TO TAKE IT OUT TO SEE. POSSIBLE COST WOULD BE ANY WHERE FROM $4,000 TO $7,000 TO FIX THE PROBLEM. THERE ARE SEVERAL SPECIAL COVERAGE OPEN ON MY CAR SUCH AS TIMING CHAIN , WATER PUMP SHAFT SEAL, LOSS OF POWER STEERING AND THROTTLE BODY. AFTER READING OTHER GMC CUSTOMER COMPLAINTS I FEEL IT IS THE THROTTLE BODY THAT NEEDS TO BE REPLACED. DEALERSHIP STATES THEY DON'T KNOW WHATS EXACTLY WRONG WITH MY CAR BUT CAN'T FIGURE IT OUT TILL THEY TAKE OUT MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819971January 13, 2016
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AIRBAG ON/OFF LIGHTS WOULD BOTH LIGHT UP AT THE SAME TIME SO YOU DIDN'T KNOW IF IT WAS FUNCTIONING PROPERLY. THE WARNING "SERVICE AIRBAG" CAME ON. THIS WAS WHILE DRIVING ANY SPEED, ANY TYPE ROAD, ALSO WHILE THE CAR WAS IN PARK. KEY WOULD NOT COME OUT OF IGNITION, THE ENGINE WOULD TURN OFF BUT ELECTRICAL WOULD STILL BE WORKING. ALSO THE POWER SAVER MODE KICKED IN AND WE HAD TO HAVE THE VEHICLE JUMPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820001January 13, 2016
FUEL SYSTEM, GASOLINE, STRUCTURE:BODY, ENGINE
DRIVING CAR ON FREEWAY AND IT CAUGHT ON FIRE, NO PREVIOUS ISSUES THAT WOULD CAUSE THE FIRE. FRONT OF CAR AND ENGINE COMPARTMENT CAUGHT ON FIRE....UPDATED 01/25/16 *BF
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10819998January 13, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2014 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V266000 (SEAT BELTS). HOWEVER, THE DEALER CUT OFF THE TOP PIECE, LEAVING THE CABLE WITHOUT A COVER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY AT 8,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820080January 13, 2016
STEERING, UNKNOWN OR OTHER
STEERING WHEEL COMPLETELY LOCKED UP DURING A TURN A COUPLE OF WEEKS AGO. THEN LAST WEEK I COULDN'T SHIFT INTO REVERSE TO GET OUT OF DRIVEWAY. HAD IT TOWED TO DEALER. 1500.00 LATER I HAVE NEW SHIFTER AND SOME SORT OF NEW GEARS IN STEERING WHEEL. LOOKED IT UP AND THERE IS A CLASS ACTION LAW SUIT WITH MILLIONS OF PEOPLE HAVING THE SAME PROBLEM, YET STILL NOT COVERED UNDER A RECALL. MY VEHICLE ONLY HAS 48000 MILES ON IT THIS SHOULD NOT HAVE HAPPENED IF THERE WEREN'T SOME SORT OF DEFECT IN MANUFACTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819664January 12, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE POSITIONING OF THE SEATBELT IN THE MIDDLE OF THE THIRD-ROW COULD NOT BE BUCKLED WITHOUT HURTING THE PASSENGER. THE CONTACT STATED THAT TO AVOID THE DISCOMFORT, THE SEAT BELT WAS NEVER BUCKLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819829January 12, 2016
VISIBILITY/WIPER
WHEN THE WIPERS ARE ON AND AND THE LEFT TURN SIGNAL IS ACTIVATED, THE WIPERS STOP WORKING. TO GET THEM WORKING AGAIN I HAVE TO TURN THE WIPERS ALL THE WAY OFF AND BACK ON AGAIN OR ACTIVATE THE RIGHT TURN SIGNAL. IN THE RAIN I HAVE TO DECIDE WHICH IS MORE IMPORTANT VISIBILITY OR USING MY DIRECTIONAL. NOT A GOOD CHOICE TO HAVE TO MAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819525January 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819258January 11, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING A MESSAGE APPEARED : "TRACTION CONTROL OFF" , THEN "SERVICE STABILITRAK". VERY SOON AFTER (A MINUTE OR TWO LATER) - A MESSAGE "REDUCED ENGINE POWER" APPEARED. THE CAR WAS STILL RUNNING, BUT WOULD NOT GO ABOVE APPROXIMATELY 2K RPM'S. LUCKILY WE WERE ON A SLOW ROAD, SO WE WERE ABLE TO PULL OFF AND THERE WERE NO HIGH SPEED CARS BEHIND US. SHUTTING THE CAR OFF, WAITING A FEW MINUTES THEN TURNING IT BACK ON APPEARED TO CLEAR THE ISSUE. THE TRACTION CONTROL SHOWED AS OFF WHEN IT FIRST STATED UP, BUT THEN IT SHOWED 'TRACTION CONTROL ON" AS IT STRATED TO DRIVE. IT LOOKS LIKE THERE ARE A LOT OF REPORTS OF THIS ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819017January 8, 2016
POWER TRAIN
AROUND APRIL/MAY 2015 I BEGAN NOTICING ISSUES WITH MY VEHICLE WHEN SHIFTING, UPSHIFTING AND DOWNSHIFTING WHILE DRIVING. I TOOK IT INTO THE DEALERSHIP SEVERAL TIMES WITH COMPLAINTS OF THE TRANSMISSION SKIPPING, HESITATING, SPUTTERING, AND A VARIETY OF OTHER WORDS THAT I USED TO DESCRIBE THE ISSUE. THE PROBLEM CONTINUED TO BECOME WORSE. TIME AND TIME AGAIN THE DEALERSHIP TOLD ME THEY TEST DROVE THE VEHICLE, COULDN'T DUPLICATE THE ISSUE, AND COULDN'T DO ANYTHING FURTHER B/C NO CODE WAS COMING UP ON THE CAR. AGAIN, IN DECEMBER 2015, I TOOK MY CAR BACK IN BECAUSE THE PROBLEM WAS WORSENING. AGAIN, THE SAME STORY FROM THE DEALERSHIP. ONLY THIS TIME THEY SUGGESTED I SERVICE MY TRANSMISSION. I DID. THEN I WAS TOLD THAT THERE WAS CLUTCH MATERIAL IN MY TRANSMISSION FLUID WHICH MEANT THE CLUTCHES WERE FAILING AND I WOULD BE LOOKING AT A TRANSMISSION REBUILD SOONER RATHER THAN LATER. I ASKED WHAT IF ANYTHING COULD BE DONE, I WAS TOLD NOTHING BECAUSE THERE WERE NO CODES ON THE CAR. SO I HAVE A CAR THAT I PURCHASED 3 YEARS AND 3 MONTHS AGO BRAND NEW LOOKING AT A TRANSMISSION REBUILD. I THEN CONTACTED CORPORATE AND BEGAN THE PROCESS OF A FORMAL COMPLAINT. AFTER SPEAKING WITH CORPORATE AND THEN SUBSEQUENTLY THE DEALERSHIP AGAIN, THE DEALERSHIP TOOK MY CAR BACK IN. THIS TIME. THEY PULLED OUT THE TRANSMISSION, AND BEHOLD, THE 35R WAVE PLATE WAS CRACKED (WHICH I ASKED IF THAT WAS IT BACK IN MAY AFTER DOING SOME INTERNET RESEARCH AND SEEING THAT SEVERAL OTHERS HAVE HAD THIS EXACT SAME ISSUE WITH A CRACKED WAVE PLATE) AND THE TORQUE CONVERTER WAS REPLACED ALONG WITH A COUPLE OF OTHER ITEMS AND THE SYSTEM FLUSHED. IT SEEMS AS THOUGH THERE IS A DESIGN FLAW WITH THE TRANSMISSIONS THAT NEED TO BE CORRECTED. IF THIS IS SUCH A COMMON PROBLEM, WHY IS GMC ATTEMPTING TO PLAY DUMB WHEN THERE ARE OBVIOUS ISSUES AND PUSH THE COST OFF ONTO ITS CONSUMERS?I FEEL 100% THAT THE DEALERSHIP KNEW ALL ALONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818743January 7, 2016
STRUCTURE:BODY
WHEN STATIONARY AND USING THE BACK LIFE GATE. BACK LIFT GATE WILL OPEN, THEN VIOLENTLY COME DOWN ABOUT 10-12 INCHES. VERY LIKELY TO INJURE. IF YOU HOLD IT UP, IT SEEMS TO PUSH DOWN. IF YOU ARE HOLDING IT UP, WHEN YOU LET GO IT VIOLENTLY SLAMS SHUT. IT COULD SEVERELY INJURE SOMEONE. I WAS TOLD BY GMC THAT MY VEHICLE WAS NOT PART OF A CURRENT RECALL FOR OTHER GMC ACADIAS -- FOR THE EXACT SAME ISSUE.. THEY WILL NOT COVER THE REPAIR AS PART OF THE RECALL, SINCE MY VEHICLE IS NOT PART OF THEIR RECALL. I AM RELUCTANT TO HAVE IT REPAIRED MYSELF, AS I BELIEVE IT IS THE EXACT SAME ISSUE ADDRESS IN THE RECALL. IF YOU SHUT OFF THE POWER LIFT GATE IT BECOMES EVEN MORE DANGEROUS, AS THE HEAVY DOOR WILL VIOLENTLY SLAM SHUT WHEN YOU LET IT GO. THE DATE IS A GUESS. NO SERIOUS INJURIES, JUST SOME SMALL BUMPS ON THE HEAD -- BUT IT HAS A POSSIBILITY OF INJURING FUTHER, FOR A SHORTER PERSON OR CHILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818460January 6, 2016
STEERING
WHILE DRIVING EITHER IN THE RAIN, OR IF HIT A PUDDLE .....IT DOESN'T HAVE TO BE A BIG PUDDLE EITHER. I HEAR THIS GOD AWFUL SCREECHING NOISE. I THEN LOOSE ALL CONTROL OF THE STEERING AFTER A FEW SECONDS IT CATCHES AND WORKS. THE BATTERY WARNING LIGHT WILL COME ON. THIS HAPPENS W EVERY TIME IT RAINS OR I JUST HIT A PUDDLE. LUCKILY I WAS ABLE TO GET OFF THE ROAD AND OUT OF THE WAY OF TRAFFIC. FIRST TIME IT HAPPENED WAS NOVEMBER 17, 2015 AND HAS HAPPENED 4 TIMES SINCE. WAS WONDERING IF THERE HAVE BEEN ANY RECALLS OR INFORMATION ON THIS. THIS IS VERY DANGEROUS AND SCARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818507January 6, 2016
STEERING, SUSPENSION, EXTERIOR LIGHTING
HEADLIGHT OUT 1.5 MO AGO, THEN OTHER SIDE WENT OUT. MECHANICS HAVE TO REMOVE BUMPER TO GET TO BULB!!! $300-400 MINIMUM LABOR AND PARTS. STRUTS IF SHOCK ABSORBERS STUCK DOWN AFTER UP ON RACK AFTER 2 DIFFERENT TIRE CHANGES REPAIRS. CAR ROAD WOBBLY UNTIL IT WAS FIXED AT MY E PENSR. IS THIS BEAUTIFUL CAR A LEMON OR WHAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818520January 6, 2016
STEERING
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 45 MPH, THE STEERING WHEEL BEGAN TO MAKE A LOUD ABNORMAL NOISE AND THE VEHICLE STEERED TO THE LEFT WITHOUT WARNING. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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