Ford Focus Complaints

22,326 consumer complaints on file.

#11480347August 20, 2022
UNKNOWN OR OTHER
My TCM stopped working and now my vehicle won't go into reverse 2nd 4th gear. My dad noticed it when he tried to back it into the garage to do some maintenance on it. I have been told it will be months to fix because of a backorder. I know this is a common issue for Focus but my vehicles Vin doesn't have a recall listed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480118August 19, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that the clutch pedal was vibrating and slipping. There was an abnormal transmission noise detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that an electronic update was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was not contacted. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480153August 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that the TCM was recently replaced; however, the failure recurred, causing the vehicle to hesitate and then stall during acceleration while the accelerator pedal was depressed. The vehicle was towed to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was 132,155.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480187August 19, 2022
FUEL/PROPULSION SYSTEM
The fuel pump keeps burning out even though the tank is clean and there are no other obvious issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480215August 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2014 Ford Focus. The contact stated that while attempting to accelerate, the vehicle shuddered and hesitated before accelerating. There were no warning lights illuminated. The contact took the vehicle to the dealer who replaced the clutch; however, the failure persisted. The contact had the clutch replaced twice and was informed that the clutch needed to be replaced a third time. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480279August 19, 2022
ENGINE
So in 2019 or 2020 i honest cant remember because it has happening many times and ive taken it to the dealership and nothing gets done but I had the headgasket recall done on my car. My car is modified and the recall job was still performed. Afterwards i started to experience problems witht the motor. I notice i was loosing oil fast and it was also all over the side of the engine. also when it would be cold and rain, my car would struggle to startup and sometimes the engine would not want to run. the car never threw a code so when i took it back to the dealership they would let it sit, the condensation would disappear and the car would run fine. After spending time on the internet and seeing a couple of other mechanics it came down to the TIMING COVER being install improperly due to the headgasket job performed. TIMING COVER is leaking oil from thetop of the engine which also lets in condisation inside the engine that also gives me problems when it rains. The dealership that worked on the car does not want to fix the issue becasue the car is modified even though its been proven that any modifications will not cause a timing cover to leak oil unless the headgaket job was done impropely. now i am stuck with a bad engine when it was working fine before the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480017August 18, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2012 Ford Focus. The contact stated while taking the vehicle to routine service at the dealer, the service tech stated that the vehicle needed a new set of lug nuts. The contact was informed that the lug nuts could not properly be tightened and therefore needed to be replaced. The manufacturer was not contacted. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479943August 18, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The contact also mentioned that the vehicle would fail to accelerate upon depression of the accelerator pedal. The contact had taken the vehicle to a dealer and was informed that the clutch actuator was defective and needed to be replaced. The contact was also informed that the vehicle was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) and was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479751August 17, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact initially stated that the vehicle would fail to start up as needed. The contact also mentioned that the vehicle would fail to shift gears upon the depression of the accelerator pedal as several unknown warning lights appeared on the instrument panel. The contact had taken the vehicle to a dealer and was informed that the PCM (Powertrain Control Module)needed to be replaced. The contact agreed to the repair; however, the parts for the repair were on backorder. The contact eventually found the part online which he paid for out of pocket and the dealer was able to install the part and repair the vehicle. The contact expressed concern that the failure with his transmission may occur again. The manufacturer had been notified of the failure and referred him to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479802August 17, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while his wife was driving at 35 MPH, the vehicle emitted abnormal clutching sounds. The check engine warning light was illuminated. The contact's wife veered to the side of the road and turned off the vehicle. However, as his wife turned on the vehicle, the failure persisted while driving. The contact stated the failure reoccurred increasingly. The vehicle was taken to an independent mechanic where it was diagnosed that the clutch actuator needed to be replaced. The part was replaced. Additionally, the independent mechanic diagnosed that the transmission components were misaligned. The transmission was aligned and the check engine warning light turned off. The vehicle was taken to the dealer where it was diagnosed that the dual-clutch assembly and the transmission seal assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer referred the contact to NHTSA. The failure mileage was approximately 96,569.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479826August 17, 2022
POWER TRAIN
My daughter was leaving work at the DSM hospital and heading back to college/campus at ISU and her check engine light came on and the vehicle RPMs would increase but wouldn't go. She was able to get pulled off on the side of the road and called for help. She was stranded and had to get a tow back to the nearest shop near Johnston. I live 2 hours away and she was unable to get back to college/work. We had her vehicle towed to the nearest repair shop(All Pro Service-515-278-2059) and was diagnosed to be the transmission control. The shop stated there was a recall on the Focus for this and advised us to contact Ford. I have had her vehicle at the shop now since being towed there on 6/29/22 and the shop is still waiting on the part to come in. She is without a vehicle and as I mentioned I live 2 hours away and commute to work daily and can't be without my vehicle either. I rented a car and let her use my vehicle for 2 weeks as Ford told the shop the part was to be in July 8th. I returned the rental on 7/13 and was told Ford said the part was on back order and unsure of ship but that would be covered by recall since her vehicle is under 150k. It has now been 7 weeks and still no part and having to rent a vehicle at $300/week or arrange rides for my college/night shift working student from 2 hours away! I am asking for the Ford Focus transmission control recall to this vehicle to cover the part and make this horrible situation right with us!! She has had this car for 2 years and it has 145kI have been trying to get ahold of Ford Motor Company/dealership to speak with someone regarding my complaint/recall and for 7 weeks now I get "lines are busy due to high call volume, please try again later". My daughter is now back in school and works nights and is in need of her vehicle. To say I am frustrated/upset with Ford is an understatement. I am looking to trade off our truck and another car and will not use Ford after this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479833August 17, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving at 50-60 MPH, the vehicle was emitting abnormal loud whining sounds. The check engine warning light was illuminated. Additionally, the contact stated that upon refilling gas in the vehicle and starting the vehicle, the vehicle experienced a rough start, was shuddering and was jerking, in addition to the abnormal loud whining sounds. The contact stated that the failure had been reoccurring increasingly. The independent mechanic diagnosed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and informed the contact that the recall repair was previously completed but the fuel tank and fuel delivery module were not replaced as the vehicle was not experiencing a failure at the time. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479858August 17, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Interior lighting. Multiple shorted wires kept blowing fuses for interior lights. Wiring harness for all interior lights had to be replaced with multiple areas of chafing and wires melted together.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479878August 17, 2022
POWER TRAIN
Very bad Transmission shutter 1-2 gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479557August 16, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel tank was suctioned into the frame of the vehicle and that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: (19V515000) Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479613August 16, 2022
POWER TRAIN
While driving 2017 Focus on 8/14/22, the car began to shutter. When owner stopped to buy gas, the car would not restart until about 10 minute later . Then it would not go into reverse. Made it home. Next day, 8/15/22, while driving, it began to shutter again, the Transmission overheating warning light appeared, and vehicle immediately stopped running. Pulled off to side of road. It would not restart. Was towed to a local repair shop (not a Ford dealership). The repair shop ran a diagnostic and reported 4 PCM and 7 TCM fault codes. (See attachment.)Vehicle has not been repaired. Vehicle has approx 130,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479632August 16, 2022
POWER TRAIN
The vehicle suddenly lost power while driving and was unable to be shifted out of first gear. This happened while on a main road and thankfully I was not hit when this occurred. When the vehicle was put in reverse, it goes into neutral and revs the engine instead of engaging the gear. The check engine light is on, was on for two days prior to this incident. Since this incident the car has been unusable. I called many different Ford dealerships and only one would see my car since they all "have too many cars" waiting for the same repair. When I took my car into the dealership today (via towing, as they instructed), they did not even inspect it, and simply told me to have it towed back home. I believe this to be an egregious safety hazard that, despite the extended warranty, is in no way being ACTUALLY fixed. If nowhere will take my car to repair it then am I expected to just keep driving a broken, unsafe vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479648August 16, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would fail to accelerate upon the depression of the accelerator pedal. The contact would then manually shift the transmission to operate the vehicle; however, the "transmission overheating stop safely," warning message would then appear on the instrument panel. The contact took the vehicle to an independent mechanic where she informed that the transmission control module was replaced; however, the failure persisted after the repair. The vehicle was taken back to the mechanic and was then informed that the failure could be linked to the vehicle's clutch plate. The dealer was also notified of the failure and was informed that the vehicle was not included in NHTSA Campaign Number: 18V845000(Power Train). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479339August 15, 2022
POWER TRAIN
Transmission or clutch slipping between gears and pedal response time is delayed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479431August 15, 2022
POWER TRAIN
I have been having issues with my EVAP system and it is effecting my Drivability. It will stall but there is no recall for my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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