Ford Focus Complaints

22,326 consumer complaints on file.

#11482120August 30, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The transmission has been repaired only to have worse problems surface. Overnight, I lost my Reverse and a week later the Drive function stopped working. It placed me in a dangerous situation. I was at a gas station, suddenly no Reverse. I was wedged between cars. I had to push it backwards to give room for the car in front. I took it to Ford and they wanted $3000 for a clutch, they made me pay $210 diagnosis fee at Gene Butman Ford. I was angry. I went to a part store, the part was $245!!! I told Ford this car has been in for recalls with transmission and evaporative system. This is at least the third time for the transmission. It's a 2015, only 115,000 miles on it and it already is a piece of junk. I'm never buying a Ford again. The dealership folk were rude and offered nothing even when I mentioned a recall on the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481954August 30, 2022
STRUCTURE:BODY, ENGINE, EXTERIOR LIGHTING
My Vehicle has been with me since I’ve had It since 32,000 miles it’s up to 87,000 miles now The first thing I had to replace the starter at 32,000 the alternator and CV axle on the passenger side and the clutch is second and third clutch And the inside dome lights an the dash lights shorted out all went out the day after I got it now since then at 84,000 the The front clip just fell off going down the road it never dragged the ground an it was never broken but going down the interstate at 70 the speed limit it fell down an ripped out from under the car an hit the car behind me costing me a lot of money but now currently at 87,000 The cv axel on the passenger side has started knocking again bye far one of the worst cars I’ve ever bought
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11482016August 30, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 5 MPH from the driveway, the transmission failed to operate as designed. There was an unknown warning light illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed with transmission failure; however, the vehicle was not repaired due to parts not being available. The contact related the failure to Ford Customer Satisfaction Program: 19N08. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482028August 30, 2022
STEERING
The contact owns a 2012 Ford Focus. The contact stated while driving 15 MPH, the vehicle lost power steering functionality. The contact was able to pull over safely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the Electronic Stability Programme (ESP) needed to be replaced. The manufacturer was not contacted. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482041August 30, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while stopped in traffic, the vehicle lost motive and electrical power. The contact stated that the Transmission Failure message was displayed on the instrument panel. The vehicle was towed to the dealer and the contact was informed that the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481707August 29, 2022
STEERING
Steering rack locked up while driving down the road out of nowhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481747August 29, 2022
POWER TRAIN
Dual clutch recall with actuators and TCM, FORD won't fix recall because it's on a national back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481750August 29, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while operating the vehicle, the transmission shifter failed to shift to park(P). The contact stated that the vehicle started to roll away. Upon inspection, it was discovered that the transmission shifter cable located under the hood had malfunctioned. The contact stated that a friend was able to manually shift the transmission to the park, preventing the vehicle from rolling away. The vehicle was later towed to the local dealer who confirmed that the shift cable bushing was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number. 22V413000 (Power Train). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 95,000. The VIN was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481781August 29, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE I called for and they now claim my vechile cant be covered because it's out of this stated warranty by a few months. We hThe car has been in for service regarding the transmission on this car multiple times. We have broguht in for service as well as call for many years, over and over again, we've been told there is nothing wrong with the car. even though it has a warning for tranmission malfunction service now. ave been trying to get this resolved since my dad bought the car in 2012! weve been turned away. I need to have this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481809August 29, 2022
POWER TRAIN
I was driving and all of a sudden could not go over 30 miles an hour. I took it 3 dealerships 1 including a Ford Dealership. What I have been told is that there have been many issues with this type/manufacturer of transmission. The diagnostic codes that are coming out when being run are P072C P2832 P0219 P2578 Ford dealership states that the internal fork stop inside the transmission is broken. It needs a partial rebuild including forks, case, clutchesm], and related parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481870August 29, 2022
POWER TRAIN
I bought the car in 2019. Up until recently I have had no problems with it. One day I went to leave home and noticed a studdar when I pressed on the gas. It only did it at take off from a stop. Then today I went to back out of the driveway and now the car won’t go in reveres. A red light popped up and told me the transmission is overheating turn off car and wait 5 minutes. I waited 15 minutes, started my car back up and it said transmission malfunction..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481610August 28, 2022
POWER TRAIN
I informed the dealership twice that something was wrong with my vehicle. I had it serviced twice, now I’m being told my TCM needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481637August 28, 2022
POWER TRAIN
After the engine light had been on for about a day and before I remembered to get it looked at, an alarm indicating "transmission fault" suddenly came on when I was in the middle of an intersection and the car completely stopped moving and wouldn't accelerate. Other cars went around me, but I was stuck there until I was able to restart the engine and try again and pull over. If another driver had not been paying attention, it could have caused an accident. This occurred at a four way stop, but on a busier street it might have been worse. We were able to get it driving again after restarting, and the independent mechanic diagnosed it with multiple error codes from the transmission control module. They reset the error codes to get it out of second gear and advised us that the TCM would need to be replaced soon. When reaching out to multiple Ford dealers and customer support representatives, we were told that though the TCM issues were under extended warrenty the replacement TCM part are backordered and we were offered no guidance on when parts would arrive and were told others had been waiting for months, so we have no recourse to fix the faulty system and were offered no compensation or assistance in the meantime. It has so far been about 6 weeks since the incident and have no updates. As a family with one car, this leaves us unable to trust that our only vehicle and we have needed to rent cars at great expense for longer trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481517August 27, 2022
POWER TRAIN
Transmission issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481320August 26, 2022
ENGINE
Took my vehicle to a dealership for TCM work they could not see anything wrong with it even though I had the check engine light on for it and read the code and it said it was the TCM. took it to the dealership again they said they replaced it but my vehicle is still having the same exact issue intermittently as always. I have been stranded once as it failed JUST after they said they “fixed my car. I didn’t even make it home at least the dealership towed my vehicle again saw nothing wrong with it then said there was a wire that was cut. (That was not there before at this point they were doing things and just wanted money) in the long run they said they fixed everything but my car is still having the stalling of tcm modual part failing and going to neutral. I’ve had almost MULTIPLE car accidents with the TCM going out at stop and go lights, and stop signs. ford NEEDS to fix this issue in all vehicles before someone gets hurt or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481403August 26, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 10 MPH and attempting to accelerate, the vehicle failed to respond. The contact turned off and restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the clutch needed to be replaced and resealed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty and the VIN was not under recall. The failure mileage was 129,475.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481427August 26, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate the vehicle shuddered before operating normally. There were no warning lights illuminated. The contact had taken the vehicle to the dealer for a power train recall on the vehicle. The vehicle was repaired under the recall however, the failure persisted. The contact returned the vehicle to the dealer who diagnosed the vehicle and determined that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not covered under the extended warranty coverage. The approximate failure mileage was 87,415.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481435August 26, 2022
LATCHES/LOCKS/LINKAGES
My drivers side door will not latch shut. It is not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481447August 26, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not start immediately. The contact stated that after several attempts the vehicle started and operated normally. On another occasion, the vehicle failed to start-up. The vehicle was taken to the dealer and the contact was informed that the purge valve needed to be replaced. The contact explained to the dealer that the vehicle had experienced the failure listed in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481455August 26, 2022
POWER TRAIN
The transmission strutted or slips when accelerating from a stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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