Ford Focus Complaints

22,326 consumer complaints on file.

#11479463August 15, 2022
POWER TRAIN
My transmission started to slip , took it to a garage then I had to WALK through A VERY BAD area in Philadelphia. Ford Roadside towed it to Chapman’s on Roosevelt Blvd on 8/9 where we bought it. They still haven’t looked at it because they’re so busy and backed up and in the meantime I have no way to get to work & it’s costing me $40 a day for Lyft and my mental health. The car only has 60,000 miles, I shouldn’t have to be dealing with this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479181August 14, 2022
POWER TRAIN
Vehicle slips at gears 1 and 2 and doesn’t have power when accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479120August 13, 2022
STEERING
The steering gear assembly fails making a grinding noise. Is an internal issue and is not covered by recall 14S18. Arms are intact but steering assembly failed internally. Can feel gritty vibration from concerned part as I turn wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479158August 13, 2022
POWER TRAIN
Transmission. Car on dealership lot. Car stopped running in busy hospital underground parking ramp. Unable to restart. Ford dealership confirmed bad transmission control module TCM. No warning or warning lamps prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478974August 12, 2022
STEERING
The contact owns a 2014 Ford Focus. The contact stated that the steering wheel was loose. There were no warning lights illuminated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 85,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479025August 12, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving from a complete stop and at various speeds, the vehicle was shuddering. There was no warning light illuminated. The contact stated that the failure had been reoccurring while driving. Additionally, the contact stated would fail to respond when depressing the accelerator pedal and would not go pass a certain speed. The contact stated that the RPM would reeved when depressing the accelerator pedal but the vehicle would fail to respond. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The contact stated that the transmission clutch had been replaced every 4,000 to 7,000 miles on six occasions. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478772August 11, 2022
STEERING
Electric power steering assist failed. Vehicle currently has no power steering. Problem confirmed by dealer who says steering rack needs replacement. Fairly common issue per online complaints. Ford issued recall on other models but not the Focus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478807August 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated he notice that the check engine warning light was illuminated, while driving at 15 MPH. The contact felt the gear shifted roughly. The contact stated at a different occasion the vehicle would not start, the contact had to crank the engine several times for the vehicle to start. The vehicle was taken to the dealer where they stated that the Transmission Control Module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and the contact informed them that his vehicle was experiencing the same failure as Customer Satisfaction Program 14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta & 2012-2016 Focus and they stated the VIN was not included. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478808August 11, 2022
UNKNOWN OR OTHER, ENGINE
Car will not go in reverse and shakes vigorously when shifting gears. We think it is an issue with the transmission. I called multiple ford dealerships as focuses have known transmission issues with these exact symptoms, but they said they cannot take a look for weeks. They have a policy where they will give rental cars for these transmission issues, but they are pretending they are not sure what the issue is and will not take a look for weeks, leaving me without a car for weeks because ford sold me a defective car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478859August 11, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at 35-40 MPH, the suspension of the vehicle started shuddering. The contact veered to the side of the road and inspected the tires but could not determine the cause of the failure. The contact stated that the failure reoccurred increasingly while driving. The vehicle was taken to the local dealer where the transmission clutch was replaced. However, the failure reoccurred while driving. The contact became aware of Ford Customer Satisfaction Program Campaign Number: 14M02. The vehicle was taken to the dealer for taken to the dealer where it was diagnosed that the transmission control module (TCM) needed to be replaced and reprogramed, and the transmission position sensor and the transmission clutch needed to be replaced. However, the manufacturer declined to cover the transmission clutch replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478913August 11, 2022
POWER TRAIN
Transmission module failure. Car stalls and shutters when driving causing possible car accident. Took to Ford dealership service center and they found Transmission module failure needs replacement immediately can cause auto accident. Warning engine light comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478526August 10, 2022
FUEL/PROPULSION SYSTEM
Bought the car may 2020 and 3 months later the gas gauge would say empty when it wasn't. I would run out of gas multiple times and be stranded. I would keep a full gas tank in my trunk just incase because alot of times my kids were with me. The last time this happened the car stalled. I put gas in the car from my gas tank but it would not start anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478645August 10, 2022
ENGINE
Engine just stopped working and white smoke came out the exhaust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478657August 10, 2022
ENGINE, POWER TRAIN
The car shutters and vibrates so hard when starting at times. When driving in stop and go traffic, the car lurches forward because of the clutch and transmission. It struggles to get into the next gear because of Ford putting a manual transmission in an automatic car. The car needs a new clutch and seal/harware kit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478715August 10, 2022
UNKNOWN OR OTHER
My Transmission Control Module went out on my 2013 Ford Focus SE and is supposed to be covered by the Transmission Control Module Extended Warranty Coverage provided by Ford but the part has not been delivered and Ford has not fixed the issue and is causing more damage to my vehicle and it’s capability to safely transport me anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478338August 9, 2022
ELECTRICAL SYSTEM
The contact owns a 2018 Ford Focus. The contact stated that upon starting the vehicle, the "Transmission Failure, Service Immediately" message appeared on the instrument panel. The contact had the vehicle towed to the dealer where she was informed that the electrical wiring was soy based, which attracted rodents to chew on the wires. The contact stated prior to the failure, the oxygen sensor warning light had appeared on the instrument panel and was serviced by the dealer. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478430August 9, 2022
ENGINE, POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle stalled. The vehicle was towed to the dealer who diagnosed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478433August 9, 2022
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact towed the vehicle to the dealer who diagnosed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478468August 9, 2022
POWER TRAIN
Purchased car, there was no known recalls on car, after driving for several miles. The clutch failed in the car. Looked up recalls of ford focuses within my cars year and found that the exact part that’s dialing on my car had a recall/ settlement but when I called ford about the car they said they can’t do anything for me because my vin number isn’t under the recall. But the exact party is failing and faulty in my car and I can no longer drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478118August 8, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated while driving 45 MPH, the vehicle accelerated independently and shifted out of gear independently. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the clutch to be updated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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