Ford Focus Complaints

22,326 consumer complaints on file.

#11483869September 11, 2022
ELECTRICAL SYSTEM
Bought my car from a dealer Ford and it was fine to start out then the battery died put a new one in kept doing what it was took it in to Ford They said it was the battery so I bought a new battery I asked them to check the alternator starter and the electrical wiring and things to see if they were something wrong with them they told me no that they had checked each one I can’t be driving in the whole car will shut off and shut back on then when you get in it the next day there is no electrical working had to call [XXX] when I was grocery shopping to have them to come look at it they jarred the car little bit and it started up then my brother got in the car to start it lights and dash lights kept going off like it was possessed but would not start Would like to know if they are any recalls on the electrical of the car it’s a 2013 Ford Focus INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483792September 10, 2022
POWER TRAIN
I have had 6 clutches replaced in the past 2 years on my car. Now they are telling me this is the last one they are going to do. It'snot my fault these clutches keep failing. Ford has told me they are not coving the problem anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483613September 9, 2022
UNKNOWN OR OTHER
My 2015 Ford Focus power shift didn’t work correctly which caused the transmission to not work correctly and it stopped working and the fuel tank deform and the coolant reservoir doesn’t work good all the time and causes the car to over heat. Many times my safety was at risk with myself alone and with my children because the car would not go sometimes and could cause an accident. I was helped a few times my police officers when I was in the side of the road because the car kept having transmission problems. I took the car to the Ford dealership and they confirmed the problems and about the fuel tank deformation recall. Many time the check engine light would come up on the dash board. The dealership told me the car had to many problems and they could not do anything about it. Which are common problems on 2010-2016 focus models. My car has been at the ford shop for 4 months and they haven’t fixed it yet .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483718September 9, 2022
POWER TRAIN
The contact's daughter owns a 2014 Ford Focus. The contact stated that the transmission warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that there was a defect inside the transmission. The contact was then informed that the part to repair the transmission was on backorder. The manufacturer was notified of the failure and provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 70,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483447September 8, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the transmission malfunctioned and the vehicle would not properly accelerate while depressing the accelerator pedal. On several occasions, while depressing the accelerator pedal, the engine revved and the RPM’s increased; however, the vehicle failed to respond. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483534September 8, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 40 MPH, the accelerator pedal was depressed and the vehicle began to shudder. The check engine warning light was illuminated. The vehicle was taken to a transmission specialist where it was diagnosed that the Transmission Control Module (TCM) had failed. The TCM was flushed. However, the failure persisted. The transmission specialist diagnosed that the module needed to be replaced. The contact referenced Ford Customer Satisfaction Program Number:14M02. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. A case was opened. The failure mileage was approximately 38,232.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483571September 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while driving at an undisclosed speed, she felt an odd feeling while the accelerator pedal was applied. The contact referenced the Manufacturer's recall number: 14M02 (Transmission Control Module). The vehicle was not diagnosed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483578September 8, 2022
FUEL/PROPULSION SYSTEM
My car stalls out when I refuel. I've taken my car to a mechanic who has documented that my check engine was on due to low fuel pressure. They also say that there is a fuel tank deformation being caused because of this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483255September 7, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact called on behalf of her daughter who owns a 2018 Ford Focus. The contact stated that her daughter attempted to start the vehicle, but the engine failed to turn over. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission control module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised that the VIN was not under recall. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483257September 7, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 20 MPH and climbing a steep grade, the check engine warning light illuminated and the vehicle almost stalled. The contact stated that at the crest of the grade, the vehicle regained motive power. The contact had taken the vehicle to an independent mechanic who advised that the failure could be associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The independent mechanic recommended that the vehicle be taken to a dealer. The dealer confirmed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and that the fuel tank was damaged and the purge valve needed to be replaced. The vehicle had not been repaired. The contact stated that the VIN should be included in the recall. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483275September 7, 2022
STEERING:RACK AND PINION
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed and became inoperable and felt loose. No warning lights were illuminated. The vehicle was then taken to the dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 41,004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483336September 7, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 10 MPH, the transmission was chattering. The contact felt that the clutch was slipping and the vehicle was hesitating while driving. The contact stated that the vehicle hesitation and transmission chatter stopped while exceeding 30 MPH. The contact stated there was no warning light illuminated. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the clutch assembly and two actuators needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 79,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483105September 6, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving at an unknown speed, the RPM revved 6,000 RPM and the check engine warning light illuminated. The contact stated he was unable to shift out of first and second gear however, the transmission independently shifted to fourth gear. The vehicle was taken to the local dealer who diagnosed that the TCM needed to be replaced. The vehicle remained at the dealer and was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed by the manufacturer that the warranty had expired and would not apply towards the repair. The approximate failure mileage was 184,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483028September 6, 2022
ENGINE
The contact owns a 2012 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to start. The contact stated that the check engine warning light illuminated and remained illuminated. The contact stated that the vehicle was jumpstarted. The contact stated that while driving back to her residence the vehicle was sputtering however, the vehicle had not lost motive power. The vehicle was taken to a local dealer where it was diagnosed that the control module needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) as a possible cause of failure; however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483038September 6, 2022
FUEL/PROPULSION SYSTEM
The canister purge valve is stuck open causing a vacuum inside the fuel tank. Fuel tank is currently deformed because of the vacuum. This issue has lead to a recall in other year models of the Ford Focus (2012 & 2017) but not the 2014 Ford Focus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483073September 6, 2022
ENGINE, STEERING
Start the vehicle, put it in reverse, stop and change gears to drive and the vehicle will not move forward the steering wheel jerks. I have to put the car in park turn off the engine and then power back on and try again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482834September 4, 2022
ENGINE
I was driving my car and the engine started on fire. It ruined the entire engine. It was not overheating. All my fluids were full. I don't know why it happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11482733September 3, 2022
POWER TRAIN
The 2013 Ford focus has a manufacturer defect that the ford has been aware of. The vehicle has slowed down to 15 mph while I driving the expressway making it very unsafe. When I took it back to the dedealership I was told that I could not drive the car but no rental car would be provided to me. It has been over a month with no rental car and being unable to drive my vehicle, and Ford has not to accountability for the inconvenience that this has caused.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482778September 3, 2022
POWER TRAIN
Feels like gear is slipping when going from a stop to moving (1st to 2nd shifting)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482539September 2, 2022
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2018 Ford Focus. The contact stated that while idling at red traffic light, the vehicle jerked and shuddered and then hesitated while attempting to accelerate. The failure also occurred while attempting to turn the vehicle to the left or right and also while shifting into reverse(R). The contact stated that occasionally the transmission failed to engage as needed. There were no warning lights illuminated. The vehicle was taken to the dealer and the clutch was replaced three times. The vehicle was diagnosed again and it was determined that the clutch needed to be replaced again. The clutch was not replaced. The contact stated the failure was related to NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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