Ford Focus Complaints

22,326 consumer complaints on file.

#11496551December 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated that the vehicle failed to respond when shifted to reverse(R). The contact also stated that the transmission was slipping while driving and the vehicle failed to accelerate properly while depressing the accelerator pedal. The vehicle was taken to the local mechanic who replaced the transmission control module (TCM), but the failure persisted. The vehicle was taken to the local mechanic who diagnosed that the clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the clutch had previously been replaced; however, the failure occurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496565December 8, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I got my 2016 Ford Focus in the summer of 2019 and from the start i had issues. The first issue was my car overheating the coolant tank kept getting a hole burned in it and the coolant would leak leaving my car to overheat I've had the tank replaced twice. The second issue was my car just kept turning off still don't know what that was about. Third issue was the vehicle not telling me the correct amount of gas i had it would say i would have a good amount of gas, but it really had little to no gas. The last issue was the Transmisson the car was stalling and gave me kick back that's the only way i can describe it I took it to my mechanic because there was no recall when i looked up my VIN, I paid almost $4000 for the transmission to be fixed to just bring it back to the mechanic because the transmission started giving me problems again. My mechanic told me that Hes having problems figuring out the programming. Today 12/08/2022 I read an article talking about how thousands of Ford Focus owners are having the same issue. I was never contacted by Ford. I called my local ford dealership, and they told me the part that my vehicle needs are on back order and they can't even look at my car until February.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496478December 7, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated while parking the vehicle in a parking lot, the contact was unable to shift the vehicle into reverse(R). The contact stated that she then shifted the vehicle to drive(D) and was able to front-end park the vehicle and then shift to park(P). When the contact returned and started the vehicle, she could not shift the gear shifter into reverse(R). The contact stated no warning light was illuminated. The contact stated that once she left the parking lot, the vehicle engine would rev as she depressed the accelerator pedal; however, the vehicle failed to properly respond. The contact drove the vehicle to a dealer where it was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The TCM was replaced; however, the contact was told by the dealer that the transmission needed additional work. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496198December 6, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after her daughter refueled the vehicle, the vehicle experienced rough idling and then stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was then taken to the dealer, and the dealer informed the contact that the recall repair had previously been performed. The vehicle was not repaired a second time. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496242December 6, 2022
POWER TRAIN
My husband and I bought a 2017 Ford Focus in April 2017. It had 9 miles on the car. within 6 months after purchase we had to get the automatic/manual clutch replaced. Then two more times after that within the next year. We still have the problems with that part. Which is recalled but my VIN number does not show it as a recall. Then last year in Fall 2021 we took the car in for oil change and engine light on and found out the Canister Purge Valve for the gasoline had failed and needed to be replaced. Which is also under a recall and of course my VIN number shows nothing. My car will not start after I put gasoline in it and I have to push my gas pedal to rev it up then when I put it in drive and to hit gas pedal it dies. So why cant I get these parts fixed on my 2017 Ford Focus when they are clearly a recall. I also have documentation at home and at the dealership where everything has been completed since we have gotten the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496282December 6, 2022
ENGINE
The contact owns a 2018 Ford Focus. The contact stated that the engine was replaced under a warranty; however, approximately 2 months later the engine was overheating and burning anti-freeze causing an abnormal odor to enter through the exhaust system. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and directed the contact to the NHTSA hotline to file a complaint. The approximate failure mileage was 62,000. The consumer stated vehicle was repaired under initial incident but 2 months later the head to be replaced at the owners expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496287December 6, 2022
POWER TRAIN
Car unable to go in reverse, risked personal injury from oncoming traffic because we were unable to back out of the way when light changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496297December 6, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle shuddered and hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the clutch and an unknown transmission part needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496039December 5, 2022
POWER TRAIN
I purchased a 2016 Ford Focus in September of this year from a used car dealer. I drove the car back and forth to work approximately 10 miles each way, per day. I took a day off before Thanksgiving and drove my vehicle longer than usual. Holiday traffic was bad and there was a lot of stop and go traffic, my car sputtered and shook and stalled on a busy street. Luckily, I was close to my house and was able to pull over. Again, a few days ago I drove for about an hour and the car again sputtered when moving from a complete stop. I went online and googled "Ford Focus transmission issues" and saw that there has been a lawsuit and settlement. I called Ford and was told that it was not under recall and that I would have to take the car I just purchased, to be fixed and I would have to pay for it. Please recall these transmissions before someone gets killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496040December 5, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
The contact owns a 2015 Ford Focus. The contact stated that when she started the vehicle, the clutch intermittently started to shake. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that clutch and the seal failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired and there was no warranty. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496046December 5, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving 50 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was not yet diagnosed nor repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496049December 5, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that upon refueling the vehicle, the vehicle intermittently failed to start. The contact stated that after starting the vehicle and driving, the vehicle stalled while depressing the accelerator pedal. The check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle with a defective purge valve. Upon investigation, the contact discovered NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496061December 5, 2022
POWER TRAIN, UNKNOWN OR OTHER
There was an open recall on the vehicle that was extended to 2021 regarding the clutch. There is a shudder that occurs when the vehicle is accelerated from a stop. I bought the vehicle used from a dealership in April 2022, and this problem was obviously not fixed. The dealership did not indicate any past recalls or current issues with the vehicle, even though the problem has persisted. I now have an unsafe vehicle that needs a complete part replacement. I am being quoted at 3,500 dollars. I am baffled that the safety of the person driving the vehicle and others on the road is being blatantly disregarded. Is there anything that can be done about this with Ford. I know that the recall warranty expired in 2021, but this issue should have been fixed upon the vehicles purchase by the previous owner or fixed under their ownership as they had almost 8 years to fix this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496091December 5, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated while driving 45 MPH, the vehicle would not properly accelerate, with the check engine warning light illuminated. After several attempts to restart the vehicle, the contact was able to start the vehicle and drove home. The vehicle was towed to a dealer and the contact was informed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The failure mileage was 143,245.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496111December 5, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated the vehicle stalled after the initial start-up, causing the contact to release and then depress the accelerator pedal for the transmission to properly select the desired gear while accelerating. Additionally, while accelerating uphill, the vehicle was jerking until driving on a flat surface. The contact had taken the vehicle to the dealer and the clutch assembly was replaced. The failure reoccurred and the contact returned the vehicle to the dealer where the transmission and clutch were replaced; however, the failure recurred, and the vehicle was taken back to the same dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496140December 5, 2022
ELECTRICAL SYSTEM
USB, Sync, radio system and A/C stopped working. Dealership found APIM is defective and needs to be replaced. This issue has occurred for many other Ford vehicles and is a known defective part, although Ford will not cover the cost (over $1500) to replace since there is not recall for this Ford make, model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495909December 3, 2022
POWER TRAIN
Loss of power when engaged, transmission slips to lower gear causing u to slow down and will not engage back in to drive then jerks when gas is applied. I have eluded several accidents and cause others to swerve to miss me. Check engine light is on. When taken in to dealer they have changed the TCM 3 or 4 times but is still doing the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495450November 30, 2022
FUEL SYSTEM, GASOLINE:DELIVERY
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, after refueling, the vehicle would not immediately start. The vehicle was taken to the local mechanic and the local dealer who diagnosed that the purge valve was faulty, causing the fuel tank to become deformed. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495455November 30, 2022
POWER TRAIN
The third clutch has failed. This has caused massive jerking and the car actually slips out of drive stalling the car temporarily in the road of traffic. This vehicle is a danger to me and people on the road driving near me. Ford refused help with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495277November 29, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
Transmission car will not shift gears stuck in 1st gear .. pulling code . P.O.7A5.(1/3) stored. Hood latch keeps saying open. Alarm keeps going off. Driver assist doesn't work.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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