Ford Focus Complaints

22,326 consumer complaints on file.

#11499453December 29, 2022
POWER TRAIN, STEERING, UNKNOWN OR OTHER
When trying to accelerate, it hesitates. Not sure if it’s a transmission problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499164December 28, 2022
ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:CLUTCH SOLENOID
The contact owns a 2017 Ford Focus. The contact stated while leaving a stop light, the vehicle started shuddering while shifting gear. There was no warning light illuminated. The vehicle was taken to the dealer and the clutch was replaced; however, the failure reoccurred several times. The contact stated that the clutch was replaced several times. The manufacturer was contacted and stated that the vehicle was not under recall and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498975December 27, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH, the vehicle made an abnormal whining sound while shifting into gear. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where the transmission was replaced; however, the failure reoccurred while driving. The transmission was replaced a second time; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that he had to pay out-of-pocket for the repair because the vehicle was no longer under warranty. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499017December 27, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled. Additionally, the contact stated that the transmission was slipping in and out of gear and at times the vehicle failed to shift into the intended gear while driving. The transmission warning light was illuminated. An unknown message indicating a transmission failure was displayed. Additionally, the contact stated that the vehicle stalled while driving on another occasion. The vehicle experienced rough starts. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second local dealer, Star Ford (1101 S Brand Blvd, Glendale, CA 91204), but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499034December 27, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 15 MPH, the vehicle began to hesitate. There was no warning light illuminated. The contact stated that the failure persisted while driving. The vehicle was taken to an independent mechanic and the contact was informed that the transmission clutch needed to be replaced. The vehicle was not diagnosed or repaired. The local dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499058December 27, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the contact stated while driving approximately 20 MPH, the brake pedal was stiff upon depression and became inoperable. There were no warning lights illuminated. The contact then engaged the electronic parking brake in order to stop the vehicle. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499076December 27, 2022
POWER TRAIN
Transmission failure again after already having vehicle serviced by Ford dealership in Cedar Rapids Iowa due to fuel issue from what they said was the issue. Still showing same coded and same issues with hard shifting and vibration and loss of power while trying to drive. Nearly cause daughter to be in multiple accidents. Issue started at around 40k miles and still happening and put over $10k in parts in this car now. Including new exhuast manifold and catalytic converter, O2 sensor, new fuel pressure sensors, new throttle body and other parts all done by dealerships. Getting old chasing parts. Now another shop said I was told all wrong and it's been a Transmission issue this entire time and ford just didn't want to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498859December 26, 2022
ELECTRICAL SYSTEM
The radio makes sudden extremely loud popping sounds out of nowhere that are startling, this can happen when the radio is off. Makes me jump and that’s unsafe during operating the vehicle. This should be a safety recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498535December 22, 2022
POWER TRAIN
Ford has acknowledged a problem with the Transmission Control Module (2012 Focus SEL) soon after this car was released. "Failure" caused the car to lose power while driving on the highway three seperate times. Warning light came on, but would go off after letting the car cool down. In 2015 and 2019 they sent notice to dealers, and to owners, to pay for replacement of this part if it failed up to 10 years or 150,000 miles. The issue for me is that my module finally required replacement (per dealer) after the "10 year point" at 89,700 miles. Software updates were done by Ford earlier for this issue, mine in 2019. (delivery was May 2012, replacement November 2022) I was also part of a class action lawsuit for this issue which Ford closed at the same "10 year point" leaving many customers now responsible for the replacement out of pocket, for me $1100, (part $967.21 - $300 core return charge, labor $428.99) or you have an undriveable vehicle. The second, even more frustrating, issue is that there are no Ford parts available to the dealer to even do this repair. I contacted Ford Customer Care directly, a case number was issued, was told they would "escalate my part request" but waiting period was minimum 4-6 weeks, unable to help me. Due to the lack of parts, I had to pay myself for a aftermarket module to be installed (thus now no coverage for labor charges per dealer for using an aftermarket part) after one month waiting for a Ford part, car sitting at the dealer, that two dealers told me would not available for months, if at all. As they KNEW this part was defective, replacement should have been done to all affected vehicles before they would fail, not making owners at risk for when the inevitable failures would occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498577December 22, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving from a stationary position, the rear wheels were vibrating during acceleration. The contact stated that transmission fault and transmission hot messages were displayed. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498394December 21, 2022
POWER TRAIN
The contact's mother owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle shook and hesitated upon the depression of the accelerator pedal, with the check engine warning light intermittently illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with an automatic clutch failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498256December 20, 2022
ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer; however, the dealer was unable to duplicate the failure and no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498017December 19, 2022
FUEL/PROPULSION SYSTEM
A couple weeks ago I went to put gas into my car and after filling up my tank I tried to turn on my car and it would not turn on. I knew it was not a battery problem because I just bought a brand new battery in July. This issue put me in danger because I was by myself in a busy gas station with no where to go or anyone to help me safely push my car into a safe area. This occurrence keeps happening when I pump gasoline in my car and after the first incidence a service light popped up but never any warning prior to that day. The vehicle has not been inspected because I am afraid to start my car and it will not work. When I would try to start my car after pumping gas it would stall and my engine would shake the car. I have checked my VIN # on all the websites possible but my VIN is not a part of the recall but it should be because my car is having the same issue any other 2018 Ford Focus have been having.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498024December 19, 2022
WHEELS
Tire lost pressure impossible to get lug nuts off . Tire dealer said all lugs nuts were defective and needed to be replaced. Couldn’t be done middle of road very dangerous 12/12 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498130December 19, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving 70 MPH, the vehicle stalled with the check engine warning light illuminated. The contact stated that the fuel gauge indicated that there was fuel in the tank. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired. The dealer was contacted and stated that the VIN was not included in the recall. No further assistance was performed. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498138December 19, 2022
POWER TRAIN
The contact called on behalf of her husband who owns a 2016 Ford Focus. The contact stated while driving 10-15 MPH and depressing the accelerator pedal, the vehicle failed to respond. Additionally, the transmission was slipping while driving. The check engine warning light and the battery warning light were illuminated. Additionally, the message “Transmission Overheating” was displayed. The contact was able to continue driving. The contact stated that the failure had been reoccurring increasingly. The vehicle was taken to the dealer where it was diagnosed that the Transmission Control Module (TCM) and the transmission clutch needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle was undrivable. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was notified of the failure and referred the contact to the dealer. The manufacturer also referred the contact to the NHTSA hotline. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497883December 17, 2022
POWER TRAIN
I feel vibrations when I accelerate. Very severe when the car is warm. I feel unsafe if I drive it (not accelerating correctly). I brought the car to a repair shop. They told me that this problem is well known by Ford for my car. Ford did receive several claims and lawsuits regarding this issue. The repair shop told me the cluck could cause a fire too. Another repair shop asked me $2,623.78 to repair the car on 11/11/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497684December 16, 2022
FUEL/PROPULSION SYSTEM
Check engine code shows on dash, when checked by mechanic it leads to faulty canister purge valve. The vehicle shutters and stalls intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497729December 16, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
I believe the power train and some component with the fuel system. Yes it is available for inspection. The car shut off in the middle of traffic. This has happened multiple times. It has not been confirmed by a dealership or service center. The vehicle has been inspected. No warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497742December 16, 2022
FUEL/PROPULSION SYSTEM
So I have this Ford Focus that my son drives. Check engine light came on with the code of P1450. It is part of the NHTSA Campaign Number: 18V735000. Took it to the dealer and they told me that my vin # [XXX] is not part of the campaign/recall and will have to pay to have it fixed. Don't know why the dealer could get this resolved. Ford's recall number is:18S32. Car has all the symptoms of the recall/campaign. Don't know why Ford will not fix it for me? I would like my car to be added to this campaign/recall. The Transmission was another big issue, but I am thinking it is fixed after 5 tries. Thank you for you help. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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