Ford Focus Complaints

22,326 consumer complaints on file.

#11494107November 18, 2022
POWER TRAIN
The car sputters consistently in 2nd gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494170November 18, 2022
POWER TRAIN
Car Mileage is 67K. Noticed the car is shuddering and little jerk upon moving the car, upon calling the ford customer service, was being told there is a recall for transmission control module, went to a service center and was been told it needs a full transmission replacement and there was no control module affected. I have noticed in the forums that it is common problem across all Ford Focus and causes shuddering. This has caused me a concern given the mileage is less than 68K and the transmission has gone bad incurring huge budget for repairs. There are no warning lamps or any other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494180November 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2014 Ford Focus. The contact stated while at a stop sign, the vehicle would not accelerate forward. The vehicle was taken to the dealer and the clutch assembly was replaced, but the failure reoccurred. On another occasion, the contact stated he felt the vehicle shake and felt that the transmission was shifting rough. The vehicle was taken to the dealer again and the transmission shift levels were adjusted, but the failure reoccurred. The vehicle was taken to the dealer and the contact was informed that the clutch assembly needed to be replaced, and the shift levels needed to be re-adjusted. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was advised to contact the NHTSA Hotline to file a complaint. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493955November 17, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated while driving 25 MPH, the vehicle started shuddering with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the transmission control module (TCM) needed to be replaced; however, the vehicle needed to be taken to an authorized dealer. The vehicle was taken to the dealer and the contact was informed that the clutch needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The contact advised to contact the NHTSA hotline to file a complaint. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494006November 17, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while at a stop light, the "transmission overheating" message was displayed, and the vehicle suddenly stalled. The vehicle was taken to the local mechanic who diagnosed that the transmission control module and transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493789November 16, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated while driving at 35 MPH, the vehicle shifted into neutral unintendedly and the vehicle lost motive power and stalled. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle after waiting for 5 minutes. There was no warning light illuminated. The contact was able to drive to her residence. The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission control module (TCM) had failed and needed to be replaced. The contact stated that the part was replaced a month and half later as it was on back order; however, the failure reoccurred while driving a year later. The vehicle was towed to the dealer where it was diagnosed that transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493589November 15, 2022
POWER TRAIN
The vehicle has continuous issues with the TCM. Error lights were presented on the dash. Shortly after the error light presented - the reverse stopped. This is the 3rd time the TCM has been worked on in 2.5 years. Currently, the vehicle is at the dealership waiting on a national back ordered part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493612November 15, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate with the check engine warning light illuminated. Additionally, the fuel gauge failed to indicate the correct amount of fuel. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 59,000. The contact stated that the canister purge valve was replaced. Doing so caused the engine light to finally turn off and the fuel gauge to work correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493654November 15, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the transmission was slipping and failing to recognize the intended gear. No warning lights were illuminated. The vehicle was taken to an independent mechanic and a local dealer; however, the mechanics were unable to duplicate the failure. The vehicle was then taken back to the dealer, where the clutch was replaced under warranty. The vehicle was repaired; however, the failure recurred, and the contact stated that the vehicle was stalling while shifting between gears. Additionally, excessive force was needed to depress the accelerator pedal. The manufacturer was not made aware of the failure. The failure mileage was 85,903.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493668November 15, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while attempting to accelerate, the vehicle made chugging sounds and was jerking. Additionally, while accelerating, the vehicle took an excessive amount of time before reaching the desired speed. There were no warning lights illuminated. The failure had increased in frequency. The contact had taken the vehicle to the dealer who diagnosed the vehicle and determined that the clutch pad needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA Campaign Numbers: 18V845000 (Power Train) nor 18V169000 (Power Train). The contact was referred to the NHTSA Hotline. The approximate failure mileage was 18,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493683November 15, 2022
POWER TRAIN
When I was driving on the highway I received a notification that my transmission was overheating. The car dropped to 40 mph and I had to put on my 4-ways. I managed to get off the next exit where the transmission died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493726November 15, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When driving my car the first day I bought it, the wrench icon illuminated, telling me to check the manual. I figured I would do so after work, but as I tried to start the car to leave work, I received a "Stop Safely Now" message and could not start the car. It had at least 30% charge, being electric, so that had nothing to do with it not starting. I am glad this did not happen when I was driving, as I have seen other instances of earlier years of the Ford Focus electric with this same issue. In other cases, it came in while the owner was driving, causing all power to the accelerator to stop. It was recently serviced since I just bought it, so I know there shouldn't have been any outlying service to be done. I am calling a tow service in the morning to have it taken to a dealer, so hopefully they can figure out the issue. I just wanted to let others know that this item that has had a recall on earlier years still persists with the 2015 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493518November 14, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, the vehicle started to stall as if there was no gasoline inside the fuel tank. The contact stated that the transmission warning light was illuminated. The contact stated that after several attempts the vehicle started as needed. The vehicle was taken to an independent mechanic and the contact was informed that the PCV needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493351November 13, 2022
ELECTRICAL SYSTEM
Ford Focus 2015 w Select Shift. The warranty is in effect for 10 yr 100,000 drivetrain. TCM - AE8Z7Z369F The car began sputtering in the middle of August when pressing on the gas. The car would jump when hitting about 12-15 mph and again at 28-35 mph. At this point the engine light was on I took the car to a local certified auto shop where it was diagnosed that the TCM module was having problems and I would need to take it to a dealership. Late august I took it to the Beacon Healey Ford Dealership to get it fixed and they confirmed it was the TCM and that it could be a few weeks because the part was on backorder. I called every few weeks and it has been the same status since then. Luckily this part and the labor will be covered under warranty but this has left me in a very difficult situation that the dealership or ford are not doing much to help with. I was not offered a loaner/rental car and have been using a relative's car which they will be needing back soon. It has been 3 months and they still do not have a loaner for me or any updates at all on an estimated time for resolution or when the part will at least become available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493250November 12, 2022
ENGINE
I was driving on interstate at 75 mph when my vehicle oil light came on. Before I could react, I lost cruise control and my engine began to stall. A loud noise came from my engine and it shut off while still driving. I was able to pull over without being involved in an accident. I towed the vehicle from the side of interstate to the nearest ford dealer. I explained the oil pressure light came on and my car instantly stalled and how I was put in a dangerous situation. He told me before the inspection that I would need an entire engine replacement. He explained this is a very common issue with 2016-2018 ford focus with eco boost engine. The timing belt fails early, causing debris to fail the engine,. He explained that if this light comes on, ford will automatically recommend a new engine as the light comes on too late. He explained that Ford have been aware of this problem but have not provided any solution or guidance besides to quote an engine replacement. He showed me that in his small service lot of 20 cars, 5 of them were 16-18 ford focus with the exact same timing belt issue and awaiting motors. I contacted ford and explained my situation. Ford said they could not help in any way as I was 7k miles over my 60,000 mile warranty. I am the only owner of this vehicle and maintain frequent oil changes. The repair was quoted at $10k by a certified Ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493266November 12, 2022
POWER TRAIN
Trying to cross road with traffic. Car sometimes not accelerating. Rpms go up but seems no power to the wheels. Car is shaking when this happens. Not all the time but very frequent
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493274November 12, 2022
POWER TRAIN
Driving up a hill car started rolling backwards. Warning light came on saying transmission fault service now. Still sitting in my driveway because I can not find a transmission to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493288November 12, 2022
POWER TRAIN
this car with 38k on it has a transmission failure. it was very dangerous. the car lost its reverse gear and won't stay in its forward gears. it will jump in and out of drive down to low and then to nothing. i guess this could happen at any time during owning or driving this car. you could be going 70 and the transmission could fail. it would cause a wreck that might kill many on a busy road. there are no parts for this to be fixed. some back order of the computer chip. now i have a low mile car with no way to fix it. plus, this can happen at any time. ford should look into a fix for this problem. i know that there is a recall for the 2016. it should include the 2017 as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493185November 11, 2022
POWER TRAIN
Hi I have ford focus SEL 2017 which I bought in jan02,2020 and since two week my car not get enough power to run while in drive mode sometimes it’s stop middle of road and when press has paddle it not move forward now since one week it getting transmission is overheating stop for 5 minutes now it’s show engine light on dashboard I think it’s I feel like my car transmission slipping
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493215November 11, 2022
POWER TRAIN
I had 5 clutches put in it and now with 87,000 miles it stalls when I start it and put it in gear. This happens 4 or 5 times before it will stay running. The transmission shudders and shakes always. Vehicle also periodically will almost stall while driving. Overall the vehicle just feels incredibly unsafe and unreliable while operating.” I feel it is unsafe to drive. The last time it stalled the engine light came on so I made an appointment to get it checked. I took it to the dealer and he told me it was the high pressure fuel sensor. which he replaced and charged me $419 dollars. The next day it did the same thing, it stalled. So I took it back to the dealer and that is when he told me it was the transmission and that there was a waiting list and that the parts are unavailable. So I asked for a refund on the $419 I just spent and did not rectify the problem. He then told me there would be no refund because the engine light is no longer on. At this point I became upset and raised my voice and said but the problem is not fixed. At this point he asked me to leave. So now I have a broken car, I'm out $419 and don't know if they are going to give me a loaner or even fix the car. I had it to the dealer and he told me there is a recall, however the part is unavailable. He also told me he has 4 cars sitting at the dealer waiting to be fixed. [XXX] Don't recall his name, I believe he is the service manager INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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