Ford Focus Complaints

22,326 consumer complaints on file.

#11495384November 29, 2022
LATCHES/LOCKS/LINKAGES, FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving 15-20 MPH with his daughter in the front passenger's side seat, the front passenger's side door opened inadvertently. There was no warning light illuminated. The contact veered to the side of the road and closed the door; however, the door failed to close securely. The contact stated that the door unintendedly opened for a second time. The vehicle was taken to a dealer who informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) due to the vehicle having a Salvage Title. Additionally, the dealer failed to honor the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). However, the contact stated that the vehicle still had the original parts impacted by the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 130,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495400November 29, 2022
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
took to discount tire and they could not take tire off due to lug nuts. they said it was a common problem with fords and we should take to a vehicle repair shop,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495141November 28, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that after starting the vehicle, the vehicle failed to accelerate moving forward or while attempting to reverse. There were no warning lights illuminated. The vehicle was towed to the dealer and the contact was informed that the failure might be related to NHTSA Campaign Number: 13V523000 (Power Train) however, the VIN was not included. The contact then had the vehicle towed to a certified mechanic who installed a rebuilt transmission to replace the existing transmission. Approximately 6 months later the failure reoccurred. The vehicle was returned to the same certified mechanic who stated that the TCM needed to be reprogrammed. The vehicle was towed to the dealer who performed the reprogramming of the TCM; however, the failure reoccurred. The contact returned the vehicle to the mechanic to be diagnosed and it was determined that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware by the dealer who denied the repair under the recall due to the VIN not being included. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495173November 28, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2013 Ford Focus. The contact stated that the driver's side door failed to close and remained ajar because the door would not latch securely. The contact used a rope to keep the door closed while driving. The vehicle was taken to an independent mechanic where the door lock assembly was replaced; however, the failure reoccurred three and half weeks later with the rear driver's side door latch. The contact related the failure to NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 20V331000 (Latches/Locks/Linkages). The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495236November 28, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
This VIN needs to be updated clearly because I was experiencing transmission issues that were extremely unsafe causing the vehicle to jerk left and ride on the road as well as not go into reverse - I almost got killed by upcoming traffic!!!! Ford as well as the dealership took no accountability but stated there was a recall with the clutch system and it needed to be replaced as well as codes that needed to be reset. My vehicles year, make, and model indeed have similar recalls so my VIN should be under that classification as well because it left the repair shop with $1,000 worth of repairs and it arrived to me unable to start! There’s still internal issues and unfixable transmission issues like many of the pending lawsuits have stated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495073November 27, 2022
FUEL/PROPULSION SYSTEM
car keeps stalling plus having fuel pump problems. Car shuts off and has trouble starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494879November 25, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while attempting to accelerate, the vehicle was shuddering. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that a clutch replacement was needed. The vehicle was repaired but the failure persisted. The vehicle was taken back to the local dealer who replaced the clutch but the failure recurred. The vehicle was taken to the local dealer who informed her a clutch replacement was needed and the repairs were not covered. The vehicle was taken to an independent mechanic who informed her that the clutch needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken to another independent mechanic who informed her that the failure was due to the clutch. The contact called the manufacturer who informed her that the repairs were not covered and referred her to the NHTSA Hotline. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494880November 25, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact turned off the vehicle, but the check engine warning light remained illuminated. The vehicle was taken to a dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). Neither the dealer nor the manufacturer was contacted. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494704November 23, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 40 MPH, the vehicle shifted out of gear and decelerated unintendedly. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that upon turning off and restarting the vehicle several times, the vehicle responded as needed while shifting into drive(D). However, the failure reoccurred the next day while starting the vehicle and shifting into drive(D). The contact was unable to drive the vehicle. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as an unknown Extended Warranty had expired. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494727November 23, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the brakes failed to stop the vehicle. The failure caused the vehicle to rear-end another vehicle. The contact sustained back injuries and scratches from the seat belt; however, medical attention was not yet received. A police report was filed. The contact then parked the vehicle in a parking lot, where it remained. The vehicle was not deemed totaled by the insurance company due to a lapse in insurance coverage. The manufacturer was made aware of the failure. The contact stated that prior to the failure, the vehicle lost motive power with the ABS, TPMS, and brake warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure, and the ABS, TPMS, and brake sensors were faulty, causing the battery to drain rapidly. The dealer replaced the transmission and the sensors for the ABS, TPMS, and brakes; however, the failure recurred. The failure mileage was approximately 101,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11494740November 23, 2022
POWER TRAIN
My car only has 41000 miles on it and there is a transmission issue causing the car to move in unsafe ways, either it doesn’t accelerate to merge safely or it lurches forward sometimes even with the brake applied. My car is only 9 weeks outside the factory powetrain warranty. I don’t feel it is right I need to pay $3000 in repairs for a car with 41K miles and just over 5 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494585November 22, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 30 MPH, the "Transmission Not in Park" message was displayed, and the vehicle started to stall. The contact was able to veer to the side of the road. The contact stated that the vehicle failed to restart, and the "System Fault" message was displayed. The contact stated that after waiting an hour, she was able to restart the vehicle and continued driving. The contact stated that the failure had been reoccurring increasingly while driving. The contact stated that the vehicle would only restart after waiting for several hours. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494597November 22, 2022
UNKNOWN OR OTHER
Transmission stopped working at 63,777 miles. I was in a freeway when this occurred. Car had to be towed back home. Repair shop wants $8800 to put in a new transmission. Ford extended the warrantee up to 2016 models but refused to extend the 2017 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494622November 22, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the transmission failure message was displayed. The contact's husband pulled over, and the vehicle was towed to the dealer, where it was diagnosed that the clutch needed to be replaced. The dealer replaced the clutch. The manufacturer was made aware of the failure and informed the contact that there was no Customer Satisfaction Program associated with the VIN. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494522November 22, 2022
UNKNOWN OR OTHER
Transmission Control Module has failed on the car. The car is currently in the car dealership and can take months to receive the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494355November 21, 2022
POWER TRAIN
This is a automatic transmission car. Accelerating from a stop, the car shakes/shudders when the transmission is going through first gear and again in second gear. The shaking/shuddering stops when the car reaches third gear and beyond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494320November 20, 2022
POWER TRAIN
2017 Ford Focus SE with automatic transmission. It shutters when taking off from a complete stop or at low speeds shaking the whole car. With it being hesitant taking off it just isnt safe if you're ever in a situation where you need to get out of the way of an incident. The clutch wears out way to fast. It needs a whole different transmission instead of Fords dual clutch powershift transmission that should have been perfected before putting them into so many cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494225November 19, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
Car was at highway speed and was given light input to change lanes. With light input, the engine accelerated in an uncontrolled manner, revving to maybe 5000 rpm. The driver had to slam on the brakes to counteract. Result was a rear-end collision with the car in front (Route 95 near Laurel, MD). For what it is worth, the car also gave an "overheating" alarm for the Powershift DCT transmission even though no such alarm had ever appeared previously. So first time alarm on the transmission and the following day this incident with the unintended acceleration. These could be unrelated, but could also be related. With the overheating transmission issue, the car was left sit for 10 minutes and then drove normally. Car also drove normally after the accident. No further abnormal acceleration issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494244November 19, 2022
STEERING
The power steering randomly fails (it was raining each time) making it difficult to control the car. It lasts from 2-15 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494100November 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
2014 FORD FOCUS. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 18V-735. THE CONSUMER STATED ITS BEEN ALMOST 3 YEARS AND VEHICLE IS STILL AT THE DEALER AWAITING FOR THEM TO PERFORM THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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