Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10433916November 2, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING, THE HEAD LIGHTS FAILED TO ILLUMINATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE LIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433667October 31, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT OFF WITHOUT WARNING. THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 59,200. THE APPROXIMATE FAILURE MILEAGE WAS 58,500. UPDATED 11/29/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429991October 13, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DUE TO FAULTY MANUFACTURING BY FORD, I HAVE FAULTY HEADLIGHTS. ON MORE THAN 20 OCCASIONS I HAVE BEEN WITHOUT HEADLIGHTS. I HAVE TO WAIT UNTIL THE LIGHTS COME ON BEFORE I CAN PROCEED TO DRIVE THE VEHICLE, ENDANGERING MY LIFE DEPENDING ON MY LOCATION AT THE TIME! PLEASE ASK FORD TO CONSIDER FIXING THE PROBLEM BEFORE SOMEONE IS SERIOUSLY INJURED! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10427578September 27, 2011
EXTERIOR LIGHTING
I HAVE EXPERIENCED TOTAL HEADLIGHT FAILURE ON MORE THAN 20 OCCASIONS WHILE DRIVING AT NIGHT. SOME OF THE TIME THE FAILURES OCCURRED IN TOTAL DARKNESS ON INTERSTATE AND SECONDARY ROADS. THE FAILURE AFFECTED ALL LIGHTS, INTERIOR AND EXTERIOR. I DEFINITELY THINK THIS CONSTITUTES A SERIOUS SAFETY HAZZARD. ON THE FIRST FAILURE MY SON, DAUGHTER-IN-LAW AND BABY GRAND DAUGHTER WERE BEING TRANSPORTED FROM THE AIRPORT TO MY HOME WHEN THE LIGHTS FAILED ON THE INTERSTATE IN TOTAL DARKNESS AT A SPEED OF ABOUT 65 MPH. MY LOCAL FORD DEALER DOES NOT WANT TO ADDRESS THE PROBLEM AND THE TOTAL COST TO REPLACE THE LIGHT CONTROL MODULE IS MORE THAN $600.00 I LEARNED FROM THE NHTSA WEBSITE THAT THERE HAVE BEEN MORE THAN TWO THOUSAND CLAIMS RELATED TO HEADLIGHT FAILIRE ON THE 2001-2004 FORD CROWN VICTORIA. IT APPEARS THAT NHTSA OPENED A CASE ON THIS MATTER IN 2008, REFERENCE ACTION NUMBER PE08066, CLOSED IT ON 24 MARCH 2009, INDICATING THAT THE ISSUE WOULD BE MONITORED AND NHTSA RESERVED THE RIGHT TO REOPEN THE CASE. I HEREBY RESPECTFULLY REQUEST THAT ACTION NUMBER PE08066 BE REOPENED AND THAT FORD MOTOR COMPANY ASSUME RESPONSIBILITY FOR THE OBVIOUS FAULTY LIGHT CONTROL MODULES. RESPECTIVELY SUBMITTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427176September 26, 2011
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 40 MPH BOTH HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT HAD TO EITHER ACTIVATE THE HIGH BEAMS OR PULL OVER AND SHUT THE VEHICLE OFF AND RESTART IT IN ORDER FOR THE HEADLIGHTS TO WORK. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THE VEHICLE WAS VERY UNSAFE TO DRIVE AT NIGHT. THE FAILURE MILEAGE WAS 125,000. UPDATED 11/03/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426607September 21, 2011
VEHICLE SPEED CONTROL
WHILE PULLING INTO A PARKING LOT THE CAR ACCELERATED AND I MISSED A PARKED CAR AND WAS ABLE TO STOP. I WAS GOING ABOUT 5MPH AND IT ACCELERATED VERY FAST NOT SURE MPH BUT IT WAS SCARY. I HAPPENED SEPT. 14, 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425299September 13, 2011
EXTERIOR LIGHTING
THE CONTACT OWNS A 2003 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, BOTH OF THE HEADLIGHTS FAILED WITHOUT WARNING. THE FAILURE WOULD OCCUR INTERMITTENTLY, THE LIGHTS WOULD OCCASIONALLY ILLUMINATE BUT WOULD FAIL AGAIN WITHIN A FEW MINUTES. THE LIGHTING CONTROL MODULE WAS REPLACED ONCE AND AT A LATER DATE IT FAILED AGAIN.THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. SEARCH OF THE INTERNET INDICATED THAT THIS PROBLEM HAS BEEN REPORTED NUMEROUS TIMES IN THE MODEL YEAR THAT THE CONTACT DRIVES IN ADDITION TO OTHER MODEL YEARS. THE FAILURE MILEAGE WAS APPROX. 210,655. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425014September 12, 2011
EXTERIOR LIGHTING
INTERMITTENT FAILURE OF HEAD LAMPS DURING NIGHTTIME DRIVING. FLASH TO PASS LIGHTS SEEM TO WORK, AS WELL AS SIGNALS. INCIDENT INCURRED A TRAFFIC STOP FROM KALAMAZOO DEPARTMENT OF PUBLIC SAFETY WHILE RESIDING IN KALAMAZOO, MI AND DRIVING ON WEST MICHIGAN AVENUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423858September 6, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT OFF SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 52,000. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423166September 3, 2011
ENGINE AND ENGINE COOLING
I HAD BEEN DRIVING 250 MILES OR SO AND DROVE DOWN A LONG WINDING INCLINE, AS THE ROAD FLATTENED OUT I HEARD A NOISE FROM THE ENGINE COMPARTMENT. THE NOISE SOUNDED LIKE A HOLE IN THE FIRST PART OF THE EXHAUST SYSTEM. I FOUND A SAFE PLACE TO PULL OVER AND TURNED OFF THE VEHICLE. THERE WAS A SLIGHT ODOR OF NATURAL GAS AS THIS VEHICLE IS FUELED WITH NATURAL GAS. AFTER THE ODOR PASSED, I OPENED THE HOOD TO FIND THAT THE #2 IGNITION COIL MOUNT WAS BROKEN, AND THE COIL AND SPARK PLUG ASSEMBLY WERE LOOSE IN THE SPARK PLUG WELL. MY INITIAL THOUGHT WAS THE SPARK PLUG HAD LOOSENED AND EJECTED. I ATTEMPTED TO RE-INSTALL THE SPARK PLUG BUT THE THREADS IN THE CYLINDER HEAD WERE INEFFECTIVE. THE SPARK PLUG HAD BLOWN OUT OF THE CYLINDER HEAD. I HAVE SUBSEQUENTLY FOUND OUT THAT THIS IS NOT AN UNCOMMON DEFECT FOR THESE FORD ENGINES. THE REPAIR INVOLVED REAMING AND TAPPING THE SPARK PLUG HOLE AND PLACING AN INSERT IN THE HOLE. THE SPARK PLUG COIL HAD TO BE REPLACED TOO. THE REPAIR COST WAS $450 AND THE REPAIR SHOP WARNED THAT THIS MAY HAPPEN AGAIN. THIS IS A DESIGN DEFECT THAT COULD POTENTIALLY BE DANGEROUS UNDER DIFFERENT CIRCUMSTANCES. IF I WAS NOT ABLE TO STOP IN A SAFE PLACE FAIRLY QUICKLY, THERE COULD HAVE BEEN MORE FUEL AIR MIXTURE ACCUMULATION UNDER THE HOOD AND SINCE THE SPARK PLUG WAS STILL OPERATIVE, AN IGNITION SOURCE WAS PRESENT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421322August 24, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS WOULD SPORADICALLY FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE LIGHT CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 94,218. UPDATED 10/14/11 *BF UPDATED 10/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420715August 19, 2011
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT WAS DRIVING AT VARIOUS SPEEDS WITH THE HEADLIGHTS ON WHEN SUDDENLY, THEY SHUT OFF. THE HIGH BEAM HEADLIGHTS WERE ENGAGED AND THE CONTROL MECHANISM WAS MANUALLY HELD WHILE DRIVING IN ORDER FOR THE HEADLIGHTS TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 10/4/11 *CN UPDATED 10/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419940August 18, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
HEADLIGHTS GO OUT WITHOUT WARNING WHILE DRIVING. MUST PULL & HOLD DIMMER LEVER TO ENGAGE "BRIGHT" LIGHTS TO HAVE ANY ILLUMINATION OF THE STREET. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416331July 30, 2011
STEERING
WHILE DRIVING CAR ON 7-25-2011 STEERING BEGAN TO WONDER, CONTINUOUS BATTLE. 2001 CROWN VIC PT71, HAS ALWAYS DONE THIS SINCE DATE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413702July 20, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH HE HEARD A LOUD RATTLING NOISE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT THE RIGHT REAR WHEEL BEARING AND AXLE FRACTURED AND NEEDED TO BE REPLACED. THE WHEEL BEARING AND AXLE WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. IN APPROXIMATELY TWO WEEKS, HE BEGAN TO HEAR THE SAME RATTLING NOISES AGAIN. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHO ADVISED HIM THAT THE LEFT REAR BEARING AND AXLE HAD FRACTURED AS WELL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412404July 15, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ENGINE EXHIBITED AN ABNORMALLY EXCESSIVE INCREASE IN RPM'S. THE CONTACT STATED THAT HE WOULD HAVE TO DEPRESS THE BRAKES HARD SO THAT THE VEHICLE WOULD NOT RUN AWAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 33,000. UPDATED 8/30/11 *CN THE CONSUMER STATED WHILE AT A STOP, WITH THE ENGINE RUNNING, HE EXPERIENCED A HIGH ENGINE ACCELERATION WITHOUT TOUCHING THE ACCELERATOR PEDAL AND THE BRAKES WOULD HARDLY HOLD THE CAR IN PLACE. THE CONSUMER STATED HE WOULD HAVE TO SHUT THE ENGINE OFF. UPDATED 09/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410693July 6, 2011
FUEL SYSTEM, GASOLINE
VEHICLE STOPPED RUNNING. WOULD NOT RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410733July 6, 2011
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 1992 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD NOT DEACTIVATE WHEN THE BRAKES WERE DEPRESSED AND WOULD ACCELERATE INSTEAD. THE DEALER WAS CONTACTED AND THEY INFORMED HIM THAT THEY WOULD RETURN HIS CALL WITHIN A FEW DAYS. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT ASSIST DUE TO THE AGE OF THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 103,500. UPDATED 08/10/11*LJ THE CONSUMER STATED WHEN THE CRUISE CONTROL WAS ACTIVATED, THE VEHICLE WOULD ACCELERATE INSTEAD OF DECELERATE WHEN THE BRAKE WAS APPLIED. UPDATED 08/12/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409449June 21, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
THIS IS ANOTHER OF AN ON GOING ACCELERATION ISSUE WHEN DEPRESSING THE FOOT BRAKE. IN THIS INSTANCE I HAD JUST BACKED OUT OF A PARKING SPACE IN A SHOPPING CENTER AND DROVE MAYBE 200' AND HAD JUST ABOUT ROLLED TO A STOP SIGN FOR GA HIGHWAY 212 AND VERY SLIGHTLY DEPRESSED THE BRAKE PEDAL TO COME TO A COMPLETE STOP. AS SOON AS I STARTED PRESSING THE BRAKE PEDAL, THE ENGINE PICKED UP RPM AND I IMMEDIATELY MOVED FOOT FROM BRAKE PEDAL. END OF ACCELERATION. BY THIS TIME VEHICLE HAD ALREADY ROLLED TO A COMPLETE STOP. I DID NOT, AS FORD SEEMS TO THINK, HAVE MY FOOT ON BOTH THE GAS AND BRAKE. THE VERY LIGHT PRESSURE I HAD APPLIED WOULD HAVE MY FOOT THREE TO FOUR INCHES AWAY FROM THE TOP OF THE GAS PEDAL. YES, I HAD MY FOOT ON THE BRAKE. I HAD TO REMOVE MY FOOT FROM THE GAS TO GET TO THE BRAKE. THIS IS A VEHICLE MALFUNCTION. NOT OPERATOR ERROR. I AM UNABLE TO DETERMINE A FAILED COMPONENT.....FUEL? BRAKE? ELECTRICAL? I DON'T HAVE A CLUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407560June 20, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE VEHICLE WAS TAKEN FOR STATE INSPECTION WHEN THE INSPECTOR NOTICED THAT THE HEADLIGHTS WERE NOT FUNCTIONING PROPERLY. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED WHEN ACTIVATED. YET, THE DAYTIME RUNNING LIGHTS CONTINUED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS ADVISED THAT THE LIGHTING PROCESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,056. UPDATED 09/14/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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