Dodge Journey Complaints

5,556 consumer complaints on file.

#11234985July 26, 2019
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
ON JULY 17TH 2019. I WAS GAINING SPEED ON AN ENTRANCE RAMP TO HIGHWAY 95N IN STAFFORD, VA. AS I APPROACHED 60 MPH THE SUV'S STEERING WHEEL LOCKED UP ON ME AND I COULDN'T TURN THE WHEEL. I TRIED THE BRAKES AND THE BRAKES WOULDN'T WORK THEY WERE HARD AND WOULD NOT PUSH DOWN. I LET IT SLOW ITSELF DOWN AND MADE IT TO THE SIDE OF 95N. I THEN PUT THE SUV IN PARK WITH HAZARDS ON. I EXITED THE SUV TO CHECK FOR ANY DAMAGE AND OR INDICATIONS OF WHAT CAUSED THE SVU TO LOCK UP WHILE DRIVING. THERE WAS NO SIGN OF ANYTHING THAT I COULD SEE. I RETURNED TO THE DRIVER'S SEAT RESTARTED THE SUV. AFTER NOTICING THAT THE RADIO WAS ON BUT NOT SURE IF THE TRUCK WAS ON. SO I RESTARTED IT TO BE SURE THE ENGINE WAS RUNNING. I DROVE IT HOME, 10 MINUTES DOWN THE HIGHWAY AT 50 MPH AND CALLED THE LUSTINE DEALERSHIP AND HAD IT TOWED TO THEM. I CAN SAY THAT THE WEATHER WAS 98 DEGREES REAL FEEL AT 110. THIS WAS AROUND 2 IN THE AFTERNOON. THE LUSTINE DEALERSHIP HAD MY SUV FROM THEN UNTIL JULY 22ND. THEY PUT OVER 100 MILES ON MY SUV AND SAID THEY COULDN'T DUPLICATE THE ISSUE. THEY TOLD ME TO JUST WAIT AND SEE IF IT DOES IT AGAIN. AFTER HAVING THE PROBLEM AND GIVING THEM THE SUV I LOOKED ON HERE AND SAW A SUV WITH THE SAME EXACT EXPERIENCE. I TOLD THE LUSTINE DEALERSHIP AND GAVE THEM AN EMAIL WITH THIS INFORMATION AND THEY DIDN'T EVEN BOTHER TO CONTACT THE OTHER DEALERSHIP LISTED IN THE COMPLAINT ON HERE. WHICH DID FIND OUT THE CAUSE. LUSTINE HAD MY SUV WHEN I GAVE THEM THE INFORMATION ABOUT THE OTHER SUV. ALSO MY SUV HAD ABOUT 26485 WHEN IS HAPPENED. THE LUSTINE DEALERSHIP DIDN'T EVEN PUT ON MY PAPER WORK THEY COULDN'T DUPLICATE THE PROBLEM OR WHERE IN TOOK PLACE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11235208July 26, 2019
SEATS
I WAS DRIVING ALL THE SUDDEN I HEAR THIS POP SOUND MY HEADREST BUSTED OPEN THE PLASTIC BROKE INSIDE. I HAVE READ LOOKED UP THAT IT HAS HAPPEN TO A LOT OF PEOPLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234734July 25, 2019
ELECTRICAL SYSTEM, ENGINE
BATTERY LIGHT CAME ON DIAGNOSTIC TEST WAS PERFORMED I WAS TOLD TO CHANGE THE ALTERNATOR WHICH I DID. AN HOUR LATER THE LIGHT CAME ON AGAIN THEN I WAS TOLD TO REPLACE THE BATTERY WHICH I DID. AFTER AN HOUR DRIVE THE LIGHT CAME ON AGAIN I WAS TOLD THE BATTERY SENSOR NEEDED TO BE REPLACED. THE NEXT DAY THE CAR DIED COMPLETELY I HAD TO GET TOWED. I WAS TOLD TO GET AN ALTERNATOR FROM MOPAR WHICH I DID. NEW BATTERY ANOTHER NEW ALTERNATOR A NEW SENSOR NOW THE CHECK ENGINE LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234888July 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS UNOCCUPIED, THE FRONT PASSENGER SIDE HEAD REST AIR BAG DEPLOYED. THE FAILURE CAUSED A WHITE SUBSTANCE, PLASTIC, A METAL PIN, AND METAL FRAGMENTS TO POUR OUT OF THE HEAD REST. TAYLOR CHRYSLER DODGE JEEP RAM (1497 IL-50, BOURBONNAIS, IL 60914, (815) 935-7900) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A DIAGNOSTIC APPOINTMENT NEEDED TO BE SCHEDULED. THE VEHICLE WAS STILL PARKED AT THE OWNER'S RESIDENCE. THE DEALER DID NOT PROVIDE A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE TO PREVENT A CRASH. THE MANUFACTURER WAS TO FOLLOW-UP TO INVESTIGATE THE FAILURE, BUT HAD NOT YET RESPONDED TO THE CONTACT. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234450July 24, 2019
ELECTRICAL SYSTEM, POWER TRAIN
MY AIR KEEPS COMING BACK ON , NOT MATTER HOW MANY TIMES THAT I TURN IT OFF. IT COMES BACK ON BY ITSELF. THE TRANSMISSION SLIPS AND JERKS ON THE BACK ROADS, HIGHWAY AND INTERSTATE. MY HUSBAND HAS CALLED JIM COGDILL DODGE AND KEEPS GETTING THE RUN AROUND ABOUT THE SITUATIONS. THE AIR IS AN ELECTRICAL ISSUE WHICH CAN CAUSE A FIRE IF LEFT LIKE IT IS. I WAS TOLD BY THE SALESMAN THAT HE WOULD GET BACK TO ME IN A COUPLE OF DAYS. THAT IS NOT PROFESSIONAL AND IS VERY DANGEROUS FOR EVERYONE IN MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234485July 24, 2019
UNKNOWN OR OTHER
COOLANT LEAK UNDER INTAKE.. REPAIR SHOP SAID HE HAD SAME IDENTICAL VEHICLE COME IN LESS THAN A MONTH AGO SAME CONCERN.. VEHICLE OVERHEATED AND COULD SMELL SOMETHING BURNING AFTER HOURS OF LABOR SERVICE MANAGER SEALED AND REPLACED THE HOSE. BUT SAYS TO CHECK SEE IF THERE WAS A RECALL SINCE HE HAD ANOTHER VEHICLE COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234639July 24, 2019
UNKNOWN OR OTHER
CAR WILL NOT START AT TIMES, USUALLY WHEN IT'S HOT OUTSIDE, AND IT TAKES ANYWHERE FROM 5 MINUTES TO A DAY BEFORE IT WILL START BACK. BATTERY, KEYS, AND ALTERNATOR ARE FINE. MOST OF THE TIME IF I PUT IT IN NEUTRAL IT WILL START BUT OTHER TIMES I AM LEFT STRANDED. I AM AFRAID TO DRIVE FAR FROM HOME BECAUSE IF I TURN MY CAR OFF IT MAY NOT START BACK . I HAVE BEEN STRANDED FOR HOURS WITH MY KIDS BEFORE IN THE HIGH HEAT. THIS NEEDS FIXED ASAP, BEEN GOING ON FOR 5 YRS NOW.ASK ANYONE WITH A DODGE JOURNEY AND THEY WILL TELL YOU THEY HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234165July 23, 2019
POWER TRAIN
TRANSMISSION SWITCHES TO NEUTRAL POSITION WHILE DRIVING CREATING A DANGER WHILE DRIVING IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234318July 23, 2019
SUSPENSION
2013 DODGE JOURNEY APPROXIMATELY 100000 MILE. UNEVEN WEAR ON REAR TIRES (EXCESSIVE INSIDE WEAR) DUE TO CAMBER. FOR SOME REASON THE REAR WHEELS ON BOTH THE PASSENGER AND DRIVER SIDE TILT INWARD CAUSING EXCESSIVE WEAR ON THE INNER TIRE. THE VEHICLE HAD BEEN RECENTLY SERVICED WITH AN ALIGNMENT, THE REAR CAMBER IS NOT ADJUSTABLE STOCK AND REQUIRES AFTERMARKET CONTROL ARMS TO ALLOW FOR ADJUSTMENT WHICH WHERE INSTALLED. THE VEHICLE HAD BEEN DRIVEN LESS THAN 1000 MILE SINCE THE TIRE REPLACEMENT AND ALIGNMENT AND THERE IS ALREADY NOTICEABLE WEAR ON THE INSIDE OF THE REAR TIRES. DUE TO THE CAMBER ISSUE THE VEHICLE SHAKES VIOLENTLY WHEN DRIVING AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233848July 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER AND SHUT DOWN WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE RESTARTED AFTER TEN MINUTES IN EACH CASE. THE VEHICLE WAS TAKEN TO CUMBERLAND CHRYSLER DODGE JEEP RAM (931-263-0321, LOCATED AT 1550 INTERSTATE DR, COOKEVILLE, TN 38501), BUT THE MAIN CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE SPECIFICS WERE NOT DISCLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233987July 22, 2019
ELECTRICAL SYSTEM
WIN CONTROL MODULE FOR KEYLESS ENTRY ISSUE- I LOOKED UP THE ISSUE ON GOOGLE AND THEIR HAVE BEEN MAMY REPORT OF WIN CONTROL MODULE GOING OUT ON DODGE JOURNEY OUT OF THE BLUE. I PURCHASED MY CAR NEW IN 2011 AND WITH NO WARNING STOP WORKING TO THE POINT I CAN EVEN START MY CAR BECAUSE THE ANTITHEFT LIGHT KEEPS ACTIVATING DUE TO THE COMPUTER MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233555July 20, 2019
ELECTRICAL SYSTEM
MY JOURNEY SHUTS OFF WHILE DRIVING. I WILL BE DRIVING AND THEN VEHICLE WILL JUST SHUT OFF AND I LOSE BRAKES AND POWER STEERING. BUT VEHICLE WILL START BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233588July 20, 2019
ELECTRICAL SYSTEM
WIRING HARNESS EXITING REAR OF VEHICLE ENTERING INTO REAR HATCH SUPPLYING POWER TO OVERHEAD BRAKE LIGHT, LICENSE PLATE LIGHTS AND HATCH DOME LIGHT IS SEVERED INSIDE RUBBER SLEEVE. I CURRENTLY HAVE NO LIGHTS TO THE REAR HATCH. RUBBER SLEEVE SHOWS NO SIGN OF FATIGUE OR FAILURE BUT WIRES INSIDE ARE SEVERED. LINK IS TO ANOTHER JOURNEY OWNERS VIDEO OF HIS SIMILAR ISSUE ONLY I HAVE SEVERAL BROKEN WIRES NOT JUST ONE. HTTPS://WWW.BING.COM/VIDEOS/SEARCH?Q=2012+REAR+HATCH+LIGHT+REPAIR&VIEW=DETAIL&MID=396EE57BEAE941266444396EE57BEAE941266444&FORM=VIRE . DODGE DEALER SAID NO OPEN RECALLS. PER VIDEO, PROBLEM REPORTED TO DODGE 2016. I HAD NO IDEA OF ISSUE UNTIL OIL CHANGE /INSPECTION TODAY 7/20/2019. FOR SOME REASON DID NOT APPEAR TO HAVE BLOWN ANY FUSES WHICH MEANS THERE IS A POTENTIAL FOR ARCHING/FIRE. DESIGN/SAFETY FLAW? THE OVERHEAD REAR BRAKE LIGHT WAS INSTALLED FOR A REASON AND SHOULD WORK. I WOULD HAVE TRIED TO INSERT PICTURES BUT I DO NOT OWN A CAMERA. VIDEO LINK ACCURATELY DEPICTS ISSUE EXCEPT IN MY CASE I HAVE SEVERAL SEVERED WIRES. CURRENTLY ONLY THE REAR HATCH LOCK WORKS. QUESTION: ATTEMPT REPAIR OR HAVE A MECHANIC REPLACE WIRING HARNESS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232986July 18, 2019
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE WILL NOT CONSISTENTLY START IN PARK. PLACING THE VEHICLE IN NEUTRAL WORKED FOR A FEW MONTHS THS AND NOW, AFTER THE STARTER AND O2 SENSORS HAVE BEEN REPLACED, THE VEHICLE HAS BEGUN TO HAVE THE SAME PROBLEMS. OUR CURRENT SHORT TERM FIX IS TO JIGGLE THE BATTERY CABLES/WIRING HARNESS AND AFTER 5 MINUTES THAT WORKS. HADN'T HAD THIS ISSUE FOR FIVE YEARS (AS THE OWNER) AND DURING THE PAST YEAR IT'S BEEN ONE NON-START AFTER ANOTHER. DROVE THE VEHICLE FOR AN HOUR WITHOUT A PROBLEM STARTING. STOPPED TO GET GAS, TRIED TO START THE VEHICLE, NOTHING. THE DASH TURNS ON, THE VEHICLE CLI IS, BUT WONT TURN OVER. BATTERY, ALTERNATOR, STARTER...CHARGING SYSTEM CHECKED OUT TO BE OK. CONCERNED I WILL BE STRANDED WITHOUT A TRUE FIX TO THIS ISSUE. THE VEHICLE WAS STATIONARY EACH TIME WE TRIED TO START IT. WWLE EVEN CAPTURED A VIDEO OF THE NON-START AND OUR RESOLUTION FOR THE MECHANIC TO VIEW. THEY DIDNT WXOWEINCE THE ISSUE; BUT I DID, AND THEY NEEDED MORE INFORMATION TO TROUBLE SHOOT FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233057July 18, 2019
UNKNOWN OR OTHER
ON JUNE 3, 2019, I WAS DRIVING ALONG THE ROAD AND MY VEHICLE STARTED SMOKING FROM THE AC VENT NEAR THE GLOVE BOX. I GOT ME AND MY SON AND FOUR YEAR OLD PASSENGER OUT OF THE VEHICLE. AIR BAGS STARTED BLOWING OUT AND VEHICLE WAS ON FIRE AND BURNED COMPLETELY. NO ONE WILL TELL ME WHY IT BURNED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11233129July 18, 2019
SERVICE BRAKES
I WAS COMING TO STOP SIGN AND APPLIED BRAKES. I HAD TO PUSH THEM ALL THE WAY DOWN FOR THE CAR EVENTUALLY STOP AFTER THE STOP SIGN. I PUMPED THE BRAKES A FEW TIMES AND THEN THEY WORKED FINE. A FEW WEEKS LATER I WAS COMING TO A STOP AGAIN AND I HAD TO PUSH BRAKES ALL THE WAY DOWN. I STOPPED AGAIN PAST THE STOP SIGN. I PUMPED THE BRAKES AND THEY WORKED AGAIN. IT HAPPEN TWO MORE TIME WEEKS APART BUT THE LAST TIME I PUMPED THE BRAKES AND HIT THE GAS THEN BRAKES AND THEY WORKED. I DROVE ABOUT HALF A BLOCK TRIED TO STOP AND BRAKES HAD TO BE PUSHED ALL THE WAY DOWN. I PUMPED THEM AGAIN AND WENT FORWARD HIT THE BRAKES AND THEY WORKED. I WENT FORWARD SLOWLY FOR ABOUT HALF A MILE AND WHEN I TRIED SLOW LITTLE TO TURN BRAKES WENT ALL THE WAY TO THE FLOOR. I PARKED AND CALLED TOW TRUCK. I TOOK THE CAR TO DODGE AFTER 2ND INCIDENT AND THEY COULD NOT FIND ANYTHING WRONG. AFTER 4TH INCIDENT I TOOK IT TO SOMEONE DIFFERENT AND THE COULD NOT FIND ANYTHING WRONG. THEY RECOMMENDED NOT DRIVING IT ANYMORE FOR SAFETY. I AM LUCKY IT ALWAYS HAPPENED AFTER I GOT OFF THE INTERSTATE AND DID NOT HURT ANYONE OR MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233154July 18, 2019
ENGINE, STEERING
WHILE TURNING THE VEHICLE THE CAR COMPLETELY STOPS HAVING POWER. CAR STALLS OUT BUT STILL SHOWS VEHICLE IS RUNNING, AIR STILL WORKS ETC. NO WARNING LIGHTS ON THE DASH AT ALL. . AFTER TURNING THE VEHICLE OFF AND PUTTING THE VEHICLE BACK IN PARK VEHICLE STARTS RIGHT BACK UP. STILL NO WARNINGS OR A CHECK ENGINE LIGHT. NO OTHER MECHANICAL ISSUES WITH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233227July 18, 2019
ELECTRICAL SYSTEM
WHEN TRYING TO START THE VEHICLE, IT WILL NOT START . IT JUST CLICKS AND THE LIGHTS A AND EVERYTHING ELSE WORKS, IT JUST WILL NOT TURN OVER AND START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232674July 17, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE MAKING A TURN, THE POWER STEERING MALFUNCTIONED. THE CONTACT FELT THAT THE POWER STEERING WAS SEIZING AND THERE WERE NO SIGNS OF ANY LEAKS. IN ADDITION, THE FLUID LEVEL WAS FULL. DAYTONA DODGE CHRYSLER JEEP RAM & FIAT (1450 N TOMOKA FARMS RD, SUITE A, DAYTONA BEACH, FL 32124, (386) 274-0571) INFORMED THE CONTACT THAT THEY NEVER HEARD OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER ALSO STATED THAT THERE WERE NO RECALLS AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232684July 17, 2019
STEERING
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TOWED TO MERRICK DODGE CHRYSLER JEEP OF WANTAGH (LOCATED AT 3614 SUNRISE HWY, SUITE B, WANTAGH, NY 11793, (516) 868-440) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RECALIBRATED, THE RACK AND PINION NEEDED TO BE REPLACED, THE POWER STEERING HOSE NEEDED TO BE FLUSHED AND A WHEEL ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 59297663. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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