Dodge Journey Complaints

5,556 consumer complaints on file.

#11242106August 6, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AIR CONDITIONING COMES ON BY ITSELF , GAS RUNS OUT TOO FAST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242132August 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
UNCONTROLLABLE CONSTANT HORN HONKING WHILE THE VEHICLE IS DRIVING, WHILE ON OR OFF, ALSO KEY FOB DOES NOT START OR STOP THE NOISE. BEEN TO THE DEALERSHIP NON STOP SINCE GETTING THE VEHICLE AS WELL AS A FEW OTHER SHOPS AND NO ONE HAS BEEN ABLE TO COMPLETELY FIX THE ISSUE IT HAS CONTINUED TO RETURN. EVERY TRIP TO THE DEALER THEY HAVE TOLD ME THE VEHICLE IS FINE, ERASE ANY SENSORS THAT APPEAR ON THE DASH, AND SEND ME HOME UNTIL THE PROBLEMS CONTINUE TO HAPPEN. REMOVED THE FUSE TO SILENCE THE HORN NOISE BUT HAS CONTINUED TO DRAIN THE NEW BATTERY. HAVE HAD NO LUCK WITH THE VEHICLE AND NOW I CANNOT DRIVE IT BECAUSE IT KEEPS DYING. THERE IS A LOT WRONG WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241661August 5, 2019
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL : URGENT: OVERTIME I'VE HAD ELECTRICAL ISSUES WHICH EFFECTS NOT JUST THE PLUG INSERTS INSIDE THE VEHICLE BUT ALSO MY ALARM SYSTEM FOES NOT WORK AND MY HORN JUST DOES NOT WORK ANYMORE, AIR BAG LIGHT THAT POPPED UP ON MY DASHBOARD WHICH I FEEL MAYBE SOME WIRES MIGHT BE DETACHED BUT SCARES ME THAT WHEN I DRIVE THE AIR BAG WONT DETECT IF I GET INTO AN ACCIDENT, ALSO I RECENTLY JUST HAD AN ISSUE WITH MY ENGINE COOLING AND STARTED TO SMOKE OUT OF NOWHERE WHILE ON THE FREEWAY AND ENDED UP GETTING STUCK FOR HOURS BUT EVEN IF I DRIVE FOR A FEW SECONDS THE GAUGE SHOOTS TO HOT RIGHT AWAY AND AND COOLANT STARTED LEAKING EVERYWHERE. I HAVE ATTACHED THE 6 OUT OF 10 RECALLS THAT DID NOT GET DONE. I BROUGHT MY CAR INTO BUD CLARY'S OF AUBURN IN MARCH OF 2019 AND HAD 4 RECALLS TAKEN CARE OF. I HAVE ADVISED THAT I STILL HAD 6 ORHERS THAT WERE REPORTED BACK IN 2015 THAT I NEVER GOT DONE AND WANTED TO TAKE CARE OF THAT AS WELL. WAS TOLD THAT IT DOES NOT SHOW IN THE SYSTEM AND I WOULD NEED TO CONTACT NHTSA FOR MORE DETAILS. IVE REACHED OUT TO A FEW PEOPLE WHO GAVE ME THE SAME INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241768August 5, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON A CITY STREET. AFTER GOING OVER A SMALL BUMP ON THE STREET, THE ABS WARNING LIGHT AND CHECK ENGINE LIGHT CAME ON. I WAS ABLE TO STOP THE VEHICLE. THE WARNING WENT OFF TEMPORARILY, BUT WHEN I STARTED TO DRIVE AGAIN, THERE WAS A SMALL SKID AND WARNING LIGHTS CAME BACK ON. THERE IS MORE "PLAY" WHEN I BRAKE, BUT I WAS ABLE TO COME TO A STOP.THE WARNING LIGHTS HAVE REMAINED ON. WE HAVE BEEN HAVING A LOT OF RAIN WHERE I LIVE. I HAVE SEEN REPORTS OF OTHER PEOPLE HAVING SIMILAR PROBLEMS WITH MY MODEL OF CAR. REASON : UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241861August 5, 2019
ENGINE
AT THE END OF JAN/BEGINNING OF FEB I CONTACTED DODGE CARES WITH CATALYTIC CONVERTER ISSUE AND MY CAR WAS JUST AT WARRANTY OF THE THAT 30 MILES FROM WARRANTY AND WANTED THEM TO GIVE AN EXTENSION BECAUSE AS SOON AS THE LIGHT CAME ON I COULD NOT GET TO THE DEALERSHIP. I HAVE A 2016 DODGE JOURNEY AND HAVE LONG COMMUTES. I WAS ABLE TO HAVE A MOBILE MECHANIC DIAGNOSE FOR ME. DODGE WAS UNHELPFUL AND WOULD ONLY TAKE THEIR DEALERSHIPS DIAGNOSTIC. THEN 6 WEEKS LATER IT COMES OUT THAT DODGE 2016 JOURNEYS ARE HAVING CATALYTIC ISSUES BUT MINE WILL NOT ANYTHING MAILED OUT IF AFFECTED UNTIL Q4 OF 2019 AND DODGE IS ALSO TELLING ME AT THIS POINT MY CAR WHICH IS A V4 DODGE 2016 WITH CATALYTIC FAILURE AT THE MILEAGE I TOLD THEM IS NOT PART OF THE RECALL. IT REALLY DOES NOT MAKE SENSE THAT MINE WOULD NOT BE. I ALREADY PAID TO HAVE A MOBILE DIAGNOSE. I HAVE BEEN TREATED HORRIBLY BY 2 OF THERE DEALERSHIPS AND RIPPED OFF WHICH IS WHY I AVOID THEIR DEALERSHIPS LIKE THE PLAGUE. THIS NEEDS TO BE ADDRESSED. THIS CAR HAS HAD SO MANY EXPENSIVE REPAIRS. ALL RIGHT OUT OF WARRANTY!!! THE CODE P0420 CAME ON AND I NOTIFIED DODGE OF THE PROBLEM IN JAN 23 2019 AND THEN IN MARCH THEY START WITH CAT PROBLEMS. I HAVE ATTACHED THE DODGE CARES MESSAGES AND ALSO THE DODGE CHAT SUPPORT. WITH THE INFORMATION ON 2016 DODGE JOURNEY HAVING CAT ISSUES I ONLY GET THE RUN AROUND FROM THEM AS THIS IS NOT THE FIRST CASE I HAD WITH THEM. I ALSO HAD THE CAMSHAFT RECALL THEY TRIED TO NOT GIVE ME AS WELL. CASE ESCALATIONS HAVE NEVER BEEN HELPFUL AND ALWAYS COME UP WITH A REASON TO FAULT ME NOT THEM. THE CARBON MINOXIDE CAN KILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241580August 4, 2019
ELECTRICAL SYSTEM
SYMPTOMS OF 14V373000 EXPERIENCED WHILE DRIVING. DEPOWERED CAR WHILE IN MOTION ON A CITY STREET (35 MPH) AS IF KEY HAD BEEN SWITCHED OUT OF RUN POSITION, CAUSING SEVERE LOSS OF CONTROL (POWER STEERING, BRAKES, ETC.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241635August 4, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
VEHICLE NEVER SHIFTS RIGHT. DOORS SOMETIMES WON'T UNLOCK LEAVING ME STUCK INSIDE. STRANDED ON SIDE OF ROAD AFTER BATTERY SAVER LIGHT CAME ON AND ABS LIGHT CAUSING MY CAR RPMS TO FLY UP TO 4 REPEATEDLY AND I COULD BARELY GET OFF THE MAIN ROAD SAFELY BEFOELRE THE CAR STOPPED RUNNING. WHEN I GO TO TURN IT BACK ON SAYS MY CAR IS NOT IN PARK WHICH IT IS. I REALLY HOPE I'M NOT DEALING WITH WHAT OTHER PEOPLE HAVE DEALT WITH WITH THIS VEHICLE. MY CAR IS ABOUT TO HIT 70K MILES. I GET EVERY SERVICE DONE TO IT. ALSO GOT THE BRAKES DONE NEW AND THEY STILL SQUEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241411August 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ANTI-LOCK BRAKE SYSTEM (ABS) CONTROL MODULE. THERE'S WAS A RECALL FOR OUR 2012 DODGE JOURNEY WHICH THE PREVIOUS OWNERS TOOK CARE OF IN OCT 2015 (THE MONTH AND YEAR OF RECALL). WE PURCHASED IN 2017. A FEW TIME THE ABS LIGHT HAS COME ON BUT ONLY FOR A MINUTE OR 2 SINCE WE BOUGHT IT. TODAY 8/2/2019 IT CAME ON ALONG WITH THE BRAKE LIGHT AND (NO TRACTION LIGHT (THE SWIVELING CAR IMAGE LIGHT). WE HAVE HAD A LOT OF HEAVY RAIN. WE WHERE TOLD BY SERVICING STATION BY DIAGNOSTIC TEST IT WAS THE ABS CONTROL MODULE SYSTEM MALFUNCTION. AND IF WE DID NOT GET FIXED OUR BRAKES COULD LOCK UP AND SYSTEM FREEZE UP. THIS IS DEFINITELY A SAFETY ISSUE THAT WAS CORRECTED IN PAST BUT IS NOW HAPPENING AGAIN. THESE LIGHTS CAME ON JUST AS WE STARED TO DRIVE. WHEN THE CAR WAS RESTING FOR 30 MINUTES AND I WAS LEAVING TO DRIVE TO SERVICE STATION THE BREAK PEDAL WAS EXTREMELY HARD TO PUSH DOWN ( BREAK NEEDS TO BE PRESSED WITH TOUCH BUTTON START). I ALMOST COULDN'T START CAR. THE BREAK FINALLY SOFTENED AND I WAS ABLE TO PRESS DOWN TO START CAR. AT THAT POINT THE LIGHT DID NOT COME BACK ON FOR 5 MINUTES WHILE DRIVING BUT SADLY IT DID COME BACK. I FEEL WE SHOULD NOT HAVE TO PAY TO FIX A PROBLEM THAT HAS COME UP AGAIN FROM A PREVIOUS RECALL. THIS IS A BIG SAFETY CONCERN. IT WAS IN THE PAST AND SHOULD BE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241535August 3, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
24/7 CONSTANT HORN AND ANTI THEFT ALARM GOES OFF. AIR BAG LIGHT FLASHES WHILE DRIVING AN HORN/ALARM BLARE. DRIVING ON THE I10 HIGHWAY IN ARIZONA WEST BOUND HORN BEGAN GOING OFF AT TWO SEMI TRUCK DRIVERS WHO HIT THEIR BREAKS TO AVOID A WARNING HONK. HAD TO PULL OVER WITH POLICE OFFICERS TO REMOVE HORN FUSES TO STOP. DRIVING ON STREETS, SITTING AT A RED LIGHT GOES OFF. SITTING AT A STOP SIGN TURNED ON, TURNED OFF. CAR ARMED FOR SECURITY AN NO ONE AROUND. VEHICLE NOT LOCKED DOORS SHUT ALARM AN HORN GO OFF LIGHTS FLASHING. DIRT ROAD, APPROXIMATELY 8:47PM SEPT 2018 HORN BLARES OFF CAUSING CYCLIST TO VERGE OFF PATH AN DIRECTLY ONTO ROAD CAR STRUCK BICYCLE TRAPPING IT UNDER VEHICLE AN DRAGGING IT 14FEET BICYCLIST WAS ABLE TO JUMP OFF IN TIME. POLICE REPORT WAS GIVEN INSURANCE WAS NOTIFIED. JOB ONSITE SECURITY NUMEROUS TIMES IN THE PAST 11MONTHS HAS NOTIFIED MYSELF OF THE CONSTANT BLARING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11241290August 2, 2019
AIR BAGS
I'VE HAD BOTH DRIVERS AND PASSENGERS ACTIVE HEADREST BRAKE WITH OUT WARNING. THE PASSENGER SIDE ONE BROKE WITH THE CAR RUNNING PARKED IN A DRIVEWAY AT 75K, PASSENGER WAS STRUCK. THE DRIVERS SIDE ONE BROKE OVERNIGHT WHEN NO ONE WAS AROUND AT 85K, IN A DRIVEWAY. BOTH WERE BROKE AND NEED REPLACING, THE ACTUATOR WAS STILL IN THE LOCKED POSITION (NOT DEPLOYED).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241299August 2, 2019
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL WARNING INDICATOR WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO A NEARBY PARKING LOT. THE VEHICLE WAS TAKEN TO CECIL ATKISSION MOTORS (LOCATED AT 2630 E MAIN ST, UVALDE, TX 78801, (830) 278-4124) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 56,237.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241329August 2, 2019
VEHICLE SPEED CONTROL
2010 DODGE JOURNEY - ON JULY 8, 2019 MY WIFE STOPPED AT A LOCAL STATION FOR GAS BUT WHEN SHE PULLED OUT OF THE STATION SHE LOST ALL DASHBOARD LIGHTS. THE RADIO WAS PLAYING BUT THE CONTROLS WERE NOT WORKING TO TURN THE RADIO DOWN OR OFF. SHE DECIDED THAT SINCE THE VEHICLE SEEMED TO BE RUNNING OKAY SHE WOULD CONTINUE TO HER NEXT STOP. WHEN SHE ARRIVED AT HER NEXT STOP SHE PULLED INTO A PARKING SPOT. ALL DASH LIGHTS ETC WERE STILL OFF. WHILE DEPRESSING THE BRAKE AND ATTEMPTING TO PLACE THE CAR IN PARK THE RPM'S INCREASED DRAMATICALLY AND SHE LUNGED FORWARD AND CRASHED INTO THE BUILDING. THE AIR BAG DID NOT DEPLOY AND THE HEADLIGHTS WERE NOT DAMAGED. HOWEVER GIVE THE DAMAGED CASED BY THE FALLEN DEBRIS AND SOME UNDER CARRIAGE DAMAGE THE CAR WAS DETERMINED A TOTAL LOSS. SINCE THERE WERE NO RECALLS FOR THE SUDDEN ACCELERATION PROBLEM THERE SEEM TO BE NO INTEREST ON THE PART OF THE CHRYSLER DEALER OR MY INSURANCE AGENT TO INVESTIGATE THE CRASH ANY FURTHER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11241371August 2, 2019
UNKNOWN OR OTHER
WHILE DRIVING 20MPH AND A FLAT STRAIGHT ROAD, THE DRIVER SIDE HEADREST DEPLOYED WITHOUT BEING IN AN ACCIDENT AND HIT MY WIFE IN THE HEAD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11241073August 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ENGINE
2015 DODGE JOURNEY. LIGHTS FOR AWD, ABS AND STABILITY CONTROL SYSTEM COME ON WITH NO NOTICE AS I ENTER A MAJOR INTERSECTION. LOSS OF POWER NO ACCELERATION. THE VEHICLE FINALLY STARTED TO MOVE. THE. WARNING LIGHTS WENT OFF. CONTACTING DEALER FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241167August 1, 2019
ELECTRICAL SYSTEM
WHILE DRIVING THE HORN STARTED HONKING ON IT'S OWN. STOPPED FOR A FEW HOURS THEN STARTED BLARING ON IT'S OWN WHILE CAR WAS PARKED AND OFF FOR A SOLID HOUR. HAD TO DISCONNECT THE BATTERY TO GET IT TO STOP UNTIL I CAN FIND THE FUSES. REMOVE THE FUSES FOR A WHILE AND IT STOPS. REPLACE FUSES AND IT STARTS DOING IT AGAIN. BATTERY WENT DEAD BECAUSE OF NOT BEING ABLE TO HEAR THE ALARM GOING OFF WHEN THE DOOR HANDLE WAS PULLED WHILE CAR WAS LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240603July 30, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS MODULE FAILURE DASH LIGHTS ON WITH ABS AND TRACTIOM CONTROL NOT WORKING SOME TIMES IT FEELS LIKE THE VEHICLE IS DRAGGIMG THE BRAKES MANY CUSTOMERS ON FORUMS OF THE SAME VEHICLE COMPLAINT ABOUT IT HTTP://M.CARCOMPLAINTS.COM/DODGE/JOURNEY/2011/BRAKES/SERVICE_BRAKES.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240664July 30, 2019
POWER TRAIN
TRANSMISSION RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240695July 30, 2019
ENGINE
2017 DODGE JOURNEY SXT IS STALLING OUT AT VARIOUS SPEEDS CAUSING EXTREME SAFETY HAZARD TO THOSE ON BOARD AND OTHER MOTORISTS. THIS IS AN ONGOING ISSUE THAT HAS BEEN ADDRESSED AT LEAST 6 - 7 TIMES NOW ONLY TO CONTINUE. DODGE KNOWS SOMETHING BUT HAS REFUSED TO COME FORWARD WITH A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240371July 29, 2019
SEATS
I WAS DRIVING ON A VERY HOT DAY (107 DEGREES), AND THE PASSENGER HEADREST EXPLODED. THE CAR WAS IN MOTION ON A CITY STREET. NO ONE WAS SITTING IN THE SEAT, SO I ASSUME IT WAS DUE TO DRIVING IN HIGH HEAT. IT SOUNDED LIKE A GUNSHOT WENT OFF IN MY CAR AND I ALMOST GOT IN AN ACCIDENT. THE HEADREST IS COMPLETELY BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240409July 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT TOOK THE VEHICLE TO RAINBOW DODGE, CHRYSLER, JEEP (301 RIVER HIGHLAND BOULEVARD, COVINGTON, LA 70433, 985-892-9165) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), BUT THE REPAIR DID NOT CORRECT FAILURE. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS ENGAGED AND BECAME STUCK TO THE FLOORBOARD. THE CONTACT WAS ABLE TO DEPRESS THE ACCELERATOR PEDAL AND SLOWLY COAST THE VEHICLE INTO THE GARAGE. THE VEHICLE WAS TOWED TO KEITH'S CAR (2373 HIGHWAY 43 S, PICAYUNE, MS. 39466, (601) 799-1105) WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC UNIT, ABS RIGHT SENSOR, ABS HYDRAULIC UNIT, AND ABS SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,841.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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