Dodge Journey Complaints

5,556 consumer complaints on file.

#11251876August 27, 2019
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
THE VEHICLE CONTINUOUSLY STALLS WHILE I'M DRIVING. I HAVE NOT DRIVEN ON THE HIGHWAY BECAUSE IT'S A MAJOR SAFETY ISSUE. THE HORN GOES OFF CRAZILY SOMETIMES WHILE PARKED. AND, RECENTLY WHILE DRIVING LOCALLY IN MY NEIGHBORHOOD THE CAR OVER HEATED. THE ENGINE LIGHT COMES ON OFF , AND SOMETIMES I HAVE TO WAIT A WHILE BEFORE I CAN GET THE CAR TO START. I HAVE BROUGHT IT TO A PRIVATE MECHANIC ON NUMEROUS OCCASIONS AND HE'S UNSURE OF WHAT'S GOING ON AND QUESTIONS RECALL. I HAVE SPENT THOUSANDS OF DOLLARS AND IT'S BEEN A FRUSTRATING JOURNEY WITH THIS JOURNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246565August 26, 2019
SEATS
ACTIVE HEAD RESTRAINT DEPLOYED WHILE THE CAR WAS STATIONARY. UPON INVESTIGATION, SMALL CLIPS WITHIN THE HEADREST SNAPPED, CAUSING THE HEADREST TO DEPLOY, EVEN THOUGH THERE WAS NO COLLISION TO THE VEHICLE, SHOOTING TOWARD THE PASSENGER'S HEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246295August 25, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
FOR THE PAST FEW WEEKS MY CAR LOSES POWER AND TURNS OFF WHILE DRIVING AND I HAVE TO WAIT 5 MIN TO TRY AND START IT AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246169August 24, 2019
ELECTRICAL SYSTEM
HORN STARTS BEEPING WHEN PARKED. THIS IS NOT HAPPENING ALL THE TIME BUT OCCASIONALLY AT NIGHT WHEN PARKED IN OUR DRIVEWAY OR GARAGE WHEN WE ARE SLEEPING AND THE HORN CHIRPING WAKES US UP. WHEN I CHECK ON IT IT IS SILENT. WHEN PARKED IN PARKING LOT I WAS TOLD MY HORN WAS GOING OFF AND WHEN I WENT OUT TO CHECK IT WAS NO LONGER MAKING ANY NOISE. THIS PAST WEEK WHILE PARKED IN MY DRIVEWAY, IT STARTED HONKING CONSTANTLY TO THE POINT I HAD TO REMOVE THE 2 FUSES FOR IT TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246175August 24, 2019
POWER TRAIN
AUTOMATIC TRANSMISSION GEAR SHIFT BECAME PROGRESSIVELY HARD TO SHIFT INTO GEAR. IT THEN LOCKED INTO PARK AND I HAD TO OPEN THE ACCESS AREA TO RELEASE THE LOCKING MECHANISM. I TOOK IT TO MY INDEPENDENT CAR REPAIR EXPERT AND HAD TO REPLACE THE CABLE TO THE GEAR BOX. THERE IS A LOT OF LABOR INVOLVED IN REPLACEMENT AND WAS A $484.70 REPAIR. WHEN I CALLED THE DODGE DEALER THEY TOLD ME IT WOULD BE BETWEEN $600-$700 TO REPLACE THE CABLE BECAUSE OF THE AMOUNT OF LABOR, SO I HAD MY INDEPENDENT REPAIR SHOP REPLACE IT. IT IS NOW IN PERFECT WORKING ORDER. MY REPAIR SHOP SAID THIS ISSUE SHOULD NEVER HAVE HAPPENED, AND THAT THE ISSUE IS CAUSED BY WHERE THE CABLE IS PLACED AND NOT PROTECTED WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246228August 24, 2019
SEAT BELTS, UNKNOWN OR OTHER
WHEN TO USE SECOND ROW CENTER SEATBELT FOR CHILD RESTRAINT ON CAR SEAT. NOTICED THE MECHANICAL LOCK FROM EXTENSION OF THE BELT DID NOT LOCK AND IF WERE TO GET IN WRECK WOULD NOT FUNCTION AS THE SAFETY DEVICE SHOULD. DID A QUESTIONING OF OTHER SIMILAR VEHICLE OWNERS AND ALL HAVE THE SAME ISSUE.THIS IS WHEN THE VEHICLE IS SITTING STILL. SECOND PROBLEM IS MOTOR MOUNTS WHEN VEHICLE IS PARKED ON ANY INCLINE SURFACE EVEN SLIGHT INCLINE OF JERKING VIOLENTLY FROM PARK TO ANY GEAR AND BACK TO PARK. MANY OTHER INDIVIDUALS ALSO QUESTIONED HAVE HAD SIMILAR ISSUES AND NEGATIVE FIXES OR RESOLUTIONS FROM DEALERSHIPS REPAIR PERSONNEL. THIS IS FROM PARK TO MOTION AND VICE VERSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246250August 24, 2019
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN A CERTAIN LIGHT APPEARS IT CAUSES MY BRAKE LIGHTS TO GO OUT. I HAVE BEEN PULLOVER MULTIPLE TIMES AND ALMOST IN ACCIDENTS BECAUSE OF THIS. I HAVE CHILDREN. I HAVE REPLACED MULTIPLE BULBS FOR NOTHING. THIS CAR HAS BEEN AN SAFETY HAZARD. I WORKED SOOOOOOO HARD TO PAY OFF I SHOULD BE ABLE TO HAVE A SAFE RELIABLE VECHILE. I AM A CNA I HAVE CLIENTS THAT I NEED TO TRANSPORT AND I CANT WHICH IS CAUSING ME TO BE BROKE BECAUSE I CANT WORK. IF YOU HAVE A HEART PLEASE PLEASE HELP ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246107August 23, 2019
ELECTRICAL SYSTEM
2010 DODGE JOURNEY WILL NOT START. BATTERY TESTED GOOD AND ALL CONNECTIONS ARE GOOD AND WILL START SOMETIMES AND WILL NOT START SOMETIMES HAVE TO CYCLE THROUGH GEARS AND THEN SOMETIMES WILL START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245641August 22, 2019
ENGINE
CAR SHUTS OFF AT SPEED HAS LIGHT ON ON DASH NOT SURE WHAT IT IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245755August 22, 2019
ELECTRICAL SYSTEM
STATIONARY AT THE TIME MECHANIC CAME, CAR HAD NOT BEEN RUNNING RIGHT, HESITATING WHILE DRIVING, AND STALLED IN DRIVEWAY. BATTERY NOT CHARGING OR HOLDING A CHARGE/ NO START, NO NOTHING SENT TO LOCAL MECHANIC - I HAVE NOT HAD A RUNNING CAR FOR FIVE WEEKS. ALTERNATOR SHOT, AND CHARGING SYSTEM, REQUIRES COMPLETE RE WIRE AS OF 8-13 / 3 BURNT WIRES, MECHANIC CALLED AUTO ELECTRIC SPECIALIST, INDICATED COMPLETE CHARGING SYSTEM BURNT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245772August 22, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE HUM VEHICLE DETECTOR TRACKING SYSTEM THROUGH VERIZON DETECTED FAILURE CODES FOR THE CAMSHAFT AND SOLENOID. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245530August 21, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
THIS IS A FOLLOW-UP TO 11244334 AND 11243797. FOR BACKGROUND, THE 2017 JOURNEY BEGAN STALLING INTERMITTENTLY AND NOT THROWING A CODE (STARTING AT ABOUT 23,500 MILES). THE STALLING OCCURRED DURING ALL DRIVING CONDITIONS AND SPEEDS. THE DEALERSHIP COULD NOT REPRODUCE THE EVENT AND TOLD ME TO DRIVE UNTIL IT THROWS A CODE. AFTER 6,000 MILES AND HUNDREDS OF STALLS THE VEHICLE FINALLY THREW A CODE, (29,500 MILES, P0335 CRANKSHAFT POSITION SENSOR). THE SENSOR REPLACED, CONNECTOR DID NOT FIT SENSOR WELL SO IT WAS REPLACED (SUBJECT OF COMPLAINT 11244334). THOUGHT IT WAS FIXED, AND THREE DAYS LATER, IT STALLED AGAIN ON THE HIGHWAY. ONLY THIS TIME THE TRACTION LIGHT CAME ON AND BRAKES DID NOT WORK INTERMITTENTLY. BACK AT THE DEALERSHIP, THE TECHNICIAN IN HIS FRUSTRATION AND OPENED THE WIRING HARNESS. WHAT HE FOUND ABOUT 8 INCHES FROM THE CONNECTOR WAS "CRANK SHAFT POSITION WIRES CUT AND TWISTED TOGETHER..." THE SERVICE ADVISOR ASKED WHO ELSE WAS IN THERE. I BOUGHT THE VEHICLE NEW AT THE DEALERSHIP AND THEY HAVE DONE ALL WORK AND MAINTENANCE MEANING THIS ISSUE WAS IN PRODUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245551August 21, 2019
ELECTRICAL SYSTEM
RANDOMLY, WHEN TRYING TO START THE CAR, THE ENGINE WILL MAKE A SINGULAR CLICK SOUND BUT WILL NOT TURN OVER. HOWEVER, MOST OF THE TIME, WHEN PUTTING THE CAR INTO NEUTRAL, IT WILL START. SOMETIMES IT WILL TAKE MULTIPLE TIMES OF PUTTING CAR IN NEUTRAL, BACK TO PARK, FOR THE CAR TO START. THE ISSUES HAPPENS WITH BOTH COLD AND HOT STARTS (HAPPENS MORE OFTEN WHEN IN HOT WEATHER. WE HAVE TAKEN THE CAR INTO THE DEALER AND THEY, "COULD NOT FIND ANY ISSUES." THE ISSUE HAS OCCURED OVER THE LAST 4 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245611August 21, 2019
SEATS
THE DRIVERSEAT DEPLOYED WHILE RETURNING THE SEAT BACK TO AN UPRIGHT POSITION IN CAN NO LONGER BE RETAINED. THE RETAINING PINS APPEAR TO BE COMPLETELY BROKEN REQUIRING A NEW HEADREST. THIS ISSUE HAS CAUSED UNNECESSARY DIFFICULTY WHILE DRIVING AND EXTREME DISCOMFORT TO THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245154August 20, 2019
ENGINE
THIS VEHICLE HAS HAD A RE-OCCURRING ENGINE LIGHT FOR CODE FOR THE PAST YEAR AND A HALF. THE CODE IS P0441. NOT ONLY HAS THIS CODE BEEN A NUISANCE IT IS ALSO CAUSING THE VEHICLE TO STALL. I BELIEVE THE EMISSION SYSTEM IS PURGING THE FUEL VAPORS AT THE WRONG TIME. WE HAVE TAKEN THE VEHICLE TO TWO SEPARATE DEALERS FOR SERVICE FOR A TOTAL OF 7 SEPARATE VISITS. THE ENGINE LIGHT CONTINUES TO COME BACK ON AND ONCE THAT HAPPENS THE VEHICLE WILL STALL RANDOMLY AT SLOWER SPEEDS. ONE STALL WAS SPECIFICALLY TURNING A CORNER AT SLOW SPEEDS. ANOTHER STALL OCCURRED IN PARKING LOT MANEUVERS. I HAVE GOOGLED THIS VEHICLE WITH THIS CODE AND IT IS A VERY COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245270August 20, 2019
VEHICLE SPEED CONTROL
THE STICK SHIFT THAT CONTROLS THE VEHICLE FOR PARK, DRIVE, NEUTRAL, REVERSE AND MANUAL MODES IS IN THE CENTER OF THE VEHICLE, VERY MUCH IN THE WAY OF NORMAL DRIVING ROUTINES. 3 TIMES NOW, SINCE APRIL, THE SHIFTER HAS ACCIDENTALLY BEEN TOUCHED OR BUMPED BY THE DRIVER. TWICE THIS HAPPENED AND MY CAR WAS PLACED INTO NEUTRAL IN THE MIDDLE OF DRIVING. ONCE MY CAR WAS PLACED INTO REVERSE WHILE DRIVING! THE PLACEMENT OF THE SHIFTER AND THE EASE AT WHICH IT SHIFTS IS POTENTIALLY A FATAL HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245341August 20, 2019
ELECTRICAL SYSTEM
MY VEHICLE WILL RANDOMLY NOT START. I TURN THE KEY IN THE IGNITION AND THE LIGHTS AND RADIO COME ON, BUT IT ONLY CLICKS AND DOESN'T START. THEN I ATTEMPT TO START IT AGAIN AND IT WILL MAGICALLY START. THIS INTERMITTENT STARTING HAS NO RHYME OR REASON AND HAS LEFT ME STRANDED WITH MY LITTLE GIRL. NO MECHANIC OR REPAIR SHOP CAN FIGURE OUT WHAT IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245096August 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE VEHICLE'S CHECK ENGINE, THE ESC, AND THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT, WOULD ALL COME ON AND THE VEHICLE WOULD BOG DOWN AND NOT BE ABLE TO GO ABOVE 40 MPH. THIS HAS HAPPENED 5 TIMES NOW, IT IS BACK AT DEMPSEY DODGE DEALERSHIP FOR THE 4TH TIME. NO ANSWERS HAVE BEEN FOUND AND CHRYSLER IS NOT REPLACING THE VEHICLE. EVERY TIME IT HAPPENED WHILE DRIVING. THE VEHICLE HAS BEEN BACK AT THE DEALERSHIP MORE THAN I HAVE DRIVEN IT SINCE PURCHASING IT ON JUNE 29TH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245133August 19, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
AT TIMES MY VEHICLE WILL NOT ACCELERATE BEYOND 35-40 MPH. ONCE IT REACHED THIS SPEED THE VEHICLE SHAKES UNCONTROLLABLY. THIS HAS HAPPENED ON BOTH CITY STREETS AND THE HIGHWAY. I HAD TO IMMEDIATELY GET OFF OF THE HIGHWAY. IT IS VERY UNSAFE WITH A CHILD IN THE CAR AND I AM AFRAID TO DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244747August 18, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CRUISE CONTROL QUIT WORKING AND THE TRACTION CONTROL LIGHT CAME ON AND IT WOULDN'T TURN OFF. THE DOORS STARTED LOCKING AND UNLOCKING BY THEMSELVES. I WENT TO CHURCH AND STOPPED AT FOOD CITY AFTERWARDS. I STARTED THE VEHICLE AND PUT IT IN REVERSE AND I CAN SMELL SOMETHING WEIRD AND IT WAS LIKE THE BRAKE WAS STUCK AND IT WAS HOLDING BACK. I PROCEEDED BECAUSE I WAS IN TRAFFIC AND NEEDED TO MOVE. ACCELERATION WAS LIMITED BUT I MADE IT HOME WHICH WAS LESS THAN A MILE. WHEN STOPPED THERE WAS SMOKE ROLLING OUT FROM UNDER THE FRONT PASSENGER SIDE AREA AND THERE WAS FLUIDS RUNNING ALL OVER THE GROUND. THIS WAS A VERY DANGEROUS SITUATION BECAUSE I HAD MY CHILDREN IN THE CAR. THERE IS A SCRUBBING AND PECKING NOISE BUT IT SOUNDS LIKE IT'S COMING FROM THE REAR END. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. CHECK ENGINE LIGHT IS ON BUT IT'S BEEN ON. I'VE HAD IT CHECKED AND SHOWS NOTHING WRONG AND HAD IT TURNED OFF AND IT CONTINUES TO COME ON. ALTERNATOR HAS BEEN REPLACED AS WELL AS NEW BATTERY. IT SEEMS TO HAVE ELECTRICAL ISSUES WITH THE DOORS LOCKING AND UNLOCKING. SO DANGEROUS! AFFECTS STEERING AND CONTROL OF VEHICLE AND COULD CAUSE A FIRE AND NOT BE ABLE TO GET OUT OF THE VEHICLE. AFTER SEEING ALL OF THE REVIEWS AND PROBLEMS WITH THESE VEHICLES THEY ALL NEED TO BE RECALLED BECAUSE NONE OF THEM ARE SAFE BECAUSE IT'S OBVIOUS THAT THE DEALERSHIPS DON'T EVEN KNOW HOW TO FIX THEM. IF THEY ATTEMPT ONE ISSUE THERE ARE EVEN MORE ISSUES THAT OCCUR. THE REPAIRS ARE COSTLY AND THIS IS HAPPENING WAY TOO OFTEN WITH TOO MANY JOURNEYS. THEN WE ARE STUCK WITH A LEMON TO PAY FOR AND NO VEHICLE BECAUSE OF THESE COSTLY REPAIRS ALONG WITH THE DANGERS IMPOSED. PLEASE RECALL THESE DANGEROUS AND REPAIR COSTLY VEHICLES! THEY DON'T NEED TO BE ON THE ROADS. PROBLEMS STARTED NOT LONG AFTER PURCHASE BUT THEY HAVE ESCALATED AND HAVE GOTTEN MORE SERIOUS, DANGEROUS, AND COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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