Dodge Journey Complaints

5,556 consumer complaints on file.

#10786725October 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS TURNED AND THE VEHICLE FAILED TO START. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR.THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786806October 28, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE ALSO WAS SHAKING AND WOULD JERK WHILE DRIVING AT 70 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786453October 27, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786489October 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785910October 26, 2015
SERVICE BRAKES
OUR AWD JOURNEY HAD TO HAVE THE BACK DRIVER SIDE BRAKING SYSTEM FIXED AT AROUND 35000 MILES. THIS INCLUDED REPLACING THE CALIPER AND BRAKE LINE. NOW AT 38000 THE BRAKE IS STICKING ON THE BACK DRIVER SIDE AND WILL HAVE TO BE WORKED ON AGAIN. THE VEHICLE IS IN MOTION ON CITY AND HIGHWAYS. IT HAPPENS WHEN IT IS BOTH A CURVY AND STRAIGHT ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785969October 26, 2015
STEERING
JOURNEY WILL DRIVE AND TURN JUST FINE, THEN WITHOUT WARNING IT BECOMES EXTREMELY HARD TO TURN OR WILL NOT TURN AT ALL, ESPECIALLY ON A RIGHT TURN. IT HAPPENS MOST OFTEN WHEN GOING 20MPH OR LESS (EVEN MORE OFTEN WHEN BACKING UP). I ALMOST HIT SOMEONE SATURDAY BECAUSE IT LOCKED UP IN THE MIDDLE OF MY TURN. IT HAS BEEN HAPPENING SEVERAL TIMES A DAY. I TOOK IT TO DEALER BEFORE AND THEY COULDN'T FIND ANYTHING THEY SAID. I DROPPED IT OFF AGAIN TODAY AND TOLD THEM TO TRY DRIVING IT ON PARKING LOT SLOW AND TO BACK UP AND DRIVE FORWARD A FEW TIMES BECAUSE THAT IS WHEN IT DOES IT MOST, BUT THEY JUST PULLED IT IN SHOP, SO DOUBT THEY WILL DO ANYTHING TODAY EITHER. IT IS DANGEROUS. I HAVE ABOUT 30,000 MILES ON IT NOW AND THEY SAY IF THEY DON'T FIND IT BEFORE IT HITS 36,000 THEN IT WON'T BE COVERED. IT HAS A SERIOUS ISSUE THAT NEEDS RESOLVING. LAST TIME IT HAPPENED WAS LAST NIGHT WHEN I PARKED IT IN FRONT OF THE DEALER, BUT IT HAS BEEN DOING IT FOR A LONG TIME AND BECOMING MUCH MORE FREQUENT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785968October 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786158October 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785781October 24, 2015
ELECTRICAL SYSTEM
UNABLE TO START CAR. NO POWER WHATSOEVER, HOWEVER LIGHTS FLASHED. COULD NOT LOCK CAR. CAR PARKED IN A FRIENDS DRIVEWAY. THOUGHT IT COULD BE THE IGNITION SWITCH. HAVE INVOICE FROM JIM BROWNE JEEP & DODGE, TAMPA, FL REPLACING THE IGNITION SWITCH (UNABLE TO SCAN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785784October 24, 2015
UNKNOWN OR OTHER
I HAVE A 2009 DODGE JOURNEY SXT. I BOUGHT THIS NEW FROM THE DEALERSHIP IN MCKINNEY, TX. MY COMPLAINT IS THE SUNROOF HAS LEAKED FROM THE DAY I BOUGHT IT AND IT STILL DOES LEAK. DEALERSHIP WILL NOT HELP ME EVEN WHEN IT WAS UNDER WARRANTY. I STUCK AND DO NOT KNOW WHAT TO DO. IT IS GETTING SO BAD NOW THAT I CARRY A SMALL TARP WITH ME SO I CAN PUT IT OVER THE TOP IF THERE IS RAIN IN THE FORECAST. VERY UPSET AND DISAPPOINTED BY THE EFFECT OF CHRYSLER TO HELP ME WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785536October 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED AS THE ELECTRONIC THROTTLE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT TWO WEEKS PRIOR THE FAILURE, THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785582October 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/12/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785659October 23, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785713October 23, 2015
UNKNOWN OR OTHER, EXTERIOR LIGHTING
SINCE THE DAY I BOUGHT THIS VEHICLE, 2013, I HAVE HAD NUMEROUS DEAD BATTERIES WHEN I WENT OUT TO START IT. AS WELL AS FLICKING DASH LIGHTS (BRIGHT THEN DIM AND BACK AGAIN, COMPLETELY RANDOM) WHILE DRIVING DURING THE DAY, EVENING, NIGHT, RAINING, AND SNOWING. THE FORD DEALERSHIP THAT WHICH I BOUGHT IT FROM, AND THE LOCAL CHRYSLER DEALERSHIP HAVE HAD MY VEHICLE MORE IN THE LAST TWO YEARS, THEN I HAVE. BOTH FORD & CHRYSLER DEALERSHIPS HAVE FOUND MULTIPLE ISSUES, BUT HAVE NOT FIXED ONE OF MY MAIN COMPLAINTS, THE DASH LIGHTS FLICKERING. BETWEEN THE TWO BUSINESSES THEY HAVE RE-BUILT THE TRANSMISSION, CHANGED THE THROTTLE BODY, WIRING HARNESS, RADIO, RADIATOR, MOTOR TRAIN CONTROL MODULE, INSTRUMENT PANEL, AND PUT A NEW BATTERY IN IT MANY TIMES, INCLUDING THE DAY I BOUGHT IT. A MECHANIC AT FORD HAD TOLD ME THAT THERE WAS ISSUES WITH THE JOURNEY BEFORE I BOUGHT IT. I REQUESTED A COPY OF ALL THE PAPERWORK THAT THE FORD DEALERSHIP HAD ON MY VEHICLE, AND TO MY SURPRISE THE PREVIOUS OWNER TRADED/SOLD (?) MY VEHICLE TO FORD THE DAY BEFORE I BOUGHT IT BECAUSE HE/SHE WAS GOING THROUGH THE SAME ISSUES WITH IT THE BATTERY BEING DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785311October 22, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
CAR IS SHUTTING OFF WHILE I AM DRIVING WITH NO WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785331October 22, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785347October 22, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. ONE DEALER STATED THE CONTACT WAS FIRST ON THE LIST AND ANOTHER DEALER PROVIDED NO DISCLOSURE AS TO WHAT NUMBER THE CONTACT WAS PLACED ON THE WAITING LIST. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 1/12/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785354October 22, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 2009 DODGE JOURNEY VEHICLE IS POSSESSED AS IT SOMETIMES LEAVES US STRANDED AFTER RUNNING OUT ON A SHORT ERRAND, SO AFTER STOPPING AND PARKING THE VEHICLE FOR SHORT PERIOD OF TIME THEN IT WILL NOT START. WE'VE TRIED TO ELECTRICALLY JUMP THE BATTERY BUT THIS HAS NO EFFECT. IT SEEMS IF YOU GIVE IT SOME TIME, PERHAPS TO COOL OFF LIKE 30 MINUTES THE CAR WILL START AGAIN. WE'VE REPLACED THE BATTERY THREE (3) TIMES IN THE PAST 18 MONTHS BUT THE PROBLEM CONTINUES. THE ELECTRICAL POWER WINDOWS WILL NOT OPEN BUT THEN THEY DO. THE FOBIX KEY'S KEYLESS ENTRY DOES NOT WORK SOMETIMES, THE PARKING LIGHTS ARE FOUND ON WHEN EVERYTHING IS OFF. THE WIRELESS IGNITION NODE AND IT'S MATCHING FOBIX KEYS HAVE BEEN REPLACED THREE TIME TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785365October 22, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT RETRACT. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED HEAD, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED, BUT NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10785391October 22, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
TIPM WAS DIAGNOSED AS THE PROBLEM AT DEALERSHIP. CAR WOULD NOT START INTERMITTENTLY. RECALL NOTICE INFORMS A BAD TIPM COULD CAUSE MANY SAFETY PROBLEMS. THE VEHICLE IS UNSAFE TO DRIVE. IT HAS BEEN AT THE DEALERSHIP OVER A MONTH. WE USED THE VEHICLE FOR EVERY DAY TRANSPORTATION FAMILY OF 6. ULTIMATELY I HAD TO BUY ANOTHER CAR FOR TRANSPORTATION. NO LOANER FROM DEALERSHIP . I LOST USE OF THE VEHICLE NO END IN SIGHT. THEY TELL ME EVERY DAY THEY ARE WAITING ON THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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