Dodge Journey Complaints

5,556 consumer complaints on file.

#10788903November 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT START AND THE HORN SOUNDED INDEPENDENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM)FAILED AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIPM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788513November 5, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR STALLS WHILE DRIVING AND SOMETIMES WILL NOT START AT ALL. THERE IS A RECALL, BUT THE PART HAS BEEN ON BACK ORDER FOR OVER 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788512November 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SHUT OFF. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC REPLACED THE IGNITION SWITCH, BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS NOTIFIED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788557November 5, 2015
ELECTRICAL SYSTEM
NOT GETTING A RESPONSE FROM DEALER TO REPLACE FOBIK ON RECALL NOTICE R03/NHTSA 14V-373
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788633November 5, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DURING DRIVE THE CAR SHUTS DOWN, I HAVE TAKEN IT TO THE DEALER, AND THEY SAY NOTHING IS COMING UP AND THEY ONLY HAVE HAD IT FOR 3 DAYS, I TOLD THE DEALERSHIP THAT IT SHUTS DOWN WHEN IT WANTS TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788434November 4, 2015
ELECTRICAL SYSTEM
RECALL RO3/NTHSA 14V-373 PER RECALL, HAVE TRIED SINCE NOTICE RECEIVED IN JUNE TO HAVE THE PROBLEM CORRECTED. AM ADVISED THAT PARTS ARE SLOW IN SHIPPING FROM CHRYSLER. 2 MONTHS AGO ADVISED I WAS #4 ON LIST TO GET PART, CALLED 11/4 AND TOLD THEY DON'T KNOW WHEN PART WILL BE SENT. REALLY? SOMEONE HAS DROPPED THE BALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787924November 3, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE) WAS RECEIVED IN AUGUST OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788096November 3, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788099November 3, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787568November 2, 2015
UNKNOWN OR OTHER
I BOUGHT THE CAR ON 5/28/15,DEALERSHIP DID NOT INFORM ME OF ANY RECALLS ON THIS CAR.PLUS THEY HAD PROMISED 3 YEARS OF FREE OIL CHANGES,SOLD US EXTENDED WARRANTY FOR LIFE BUT DOES NOT SAY WHAT PERCENTAGE THEY WILL COVER.PLUS WE ALSO HAVE MOPAR WARRANTY OF 100,000 MILES.WHEN I WENT TO GET MY OIL CHANGED ON OCT 30,2015 THEY ASKED FOR COUPON WHICH NEITHER ME NOR MY HUSBAND KNEW OF ANY COUPON AND WE TOLD SERVICE DESK CLERK THEY WERE SUPPOSE TO BE FREE.HE THEN CALLED THE SALESPERSON THAT SOLD US THE CAR,AND ASK HIM IF HE TOLD US ABOUT 3 YEAR FREE OIL CHANGES AND THE SALESPERSON STATED TO US HE DID NOT RECALL SAYING SUCH A THING TO US.WELL, WE WERE PRETTY UPSET BY THE DEALERSHIP LYING TO US.SERVICE GUY SAID THEY WOULD DO IT THIS TIME BUT NEXT TIME WE WOULD HAVE TO PAY FOR OIL CHANGE.THEY DID NOT HAVE US SIGN ANY PAPERS SAYING THEY COULD WORK ON OUR CAR AND PROCEEDED TO PULL IT INTO THE BAY AND CHANGED THE OIL,I DO NOT BELIEVE THEY DID ANY CHECK POINTS ON OUR CAR AT THAT POINT SO I DO NOT BELIEVE ANYTHING WAS DOCUMENTED WHETHER THEY ARE TRYING TO VOID OUR CAR WARRANTY OR WHAT.WHEN THEY WERE DONE THEY GAVE US OUR CAR KEYS BUT STILL DID NOT GIVE US ANY PAPERS SHOWING ANY TYPE OF OIL CHANGE OR WHERE THEY ARE SUPPOSE TO DO A 27 POINT CHECK.I DID SEND THEM ANY E-MAIL STATING I WANT A RECIEPT,AND I AM CALLING THEM ON 11-02-15 AND AGAIN STATING ABOUT A DOCUMENT WERE THEY SERVCIED MY CAR.THIS SERVICE DEPARTMENT IS VERY RUDE AND VERY HARD TO DEAL WITH.I PAID ALOT FOR THAT CAR AND EXPECT GOOD SERVICE,AND BOTH ME AND MY HUSBAND ARE UPSET OVER THE WHOLE ORDEAL SINCE THEY ARE GOING BACK ON THERE WORD.PLUS THEY ALSO TOLD US THEY WOULD GIVE US A COUPON ON OUR NEXT OIL CHANGE,BUT THEY DID NOT GIVE US ANY COUPON EITHER.THE CAR DEALERSHIP IS THOMAS GARAGE,IN ST.CLAIRSVILLE,OHIO THERE PHONE NUMBER IS 740-695-0452
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787597November 2, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
WHILE DRIVING THE CAR WHEEL WILL LOCK UP AND CUT OFF. NO WARNING I HAVE TAKEN IT TO MECHANICS WHO SAID NOTHING IS WRONG. I HAVE BEEN DEALING THIS SINCE I PURCHASED THE CAR. ALSO FRONT BRAKES WHERE OUT I RECENTLY HAD TO CHANGE THE BRAKE CALIBER IN THE FRONT OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787687November 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787734November 2, 2015
UNKNOWN OR OTHER
I RECEIVED NOTICE THAT MY VEHICLE WAS ON THE RECALL LIST FOR THE WIN MODULE AND L25 SAFETY RECALL. I CALLED MY LOCAL DEALER THE VERY NEXT DAY. THIS WAS IN MAY 2015. I WAS INFORMED THERE WERE NO PARTS AVAILABLE AND THAT I WOULD BE ADDED TO THE WAITING LIST. RECENTLY MY VEHICLE HAS STARTED SHUTTING OFF AFTER I CRANK IT. SOMETIMES THIS HAPPENS WHEN I HAVE JUST CRANKED IT BUT OTHER TIMES I AM MOVING SUCH AS BACKING OUT OF MY DRIVEWAY OR PULLING OUT OF A PARKING LOT. I RECALLED THE DEALER AND THEY STILL TOLD ME THERE WERE NO PARTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787744November 2, 2015
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT 45 MPH, THE HIGH BEAM HEAD LAMPS ILLUMINATED INDEPENDENTLY. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START, THE VEHICLE FAILED TO UNLOCK AND THE ANTI THEFT ALARM ACTIVATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787177October 30, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SINCE I PURCHASE MY CAR, THE RADIO HAS GONE OUT OF CONTO ANDCONSTINLEY KEEP CHANGING THE CHANNELS AND WON'T STOP. WHILE DRIVING MY RADIO AND HVAC TURNED OFF AND INTERIOR LIGHT CAME ON. NOW MY GEARS HESITATING TO SHIFT (STICKING) WHEN TURNING MAKING A LOUD THUMP. THIS ALL HAPPENS WHILE DRIVING ON A HIGHWAY, STREET. IF I HIT A BUMP, MY RADIO WOULD CHANGE CHANNELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787385October 30, 2015
UNKNOWN OR OTHER
THIS IS A RENTAL CAR, THEREFORE NOT POSITIVE IF IT'S A 2015 MODEL. WHILE DRIVING ON THE EXPRESSWAY, I SHIFTED IN MY SEAT AND MY FOOT ACCIDENTALLY TOUCHED THE HOOD RELEASE. THE HOOD OPENED WHILE DRIVING, ALTHOUGH NOT COMPLETELY SINCE IT HAS A SECONDARY HOOD LATCH RELEASE. THE HOOD WAS BOUNCING UNTIL I COULD SAFELY PULL OVER AT THE NEXT EXIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786905October 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT THE VEHICLE NEEDED A JUMP START IN ORDER TO START. IN ADDITION, ALL ELECTRICAL FUNCTIONS FAILED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBER :14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,404. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787081October 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, IT WAS NOTICED THAT THERE WAS A FIRE ON BOTH REAR SEATS OF THE VEHICLE. IN ADDITION, THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A COLLISION CENTER. THE CAUSE OF THE FIRE WAS UNDETERMINED. IN ADDITION, WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10787099October 29, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING AT 45 MPH, THE VEHICLE HESITATED TO ACCELERATE. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TWICE AND THE VEHICLE WAS ABLE TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,207.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786634October 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE "BAD KEY" WARNING MESSAGE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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