Dodge Journey Complaints

5,556 consumer complaints on file.

#10807052November 24, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION NODE MODULE RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED HE PURCHASED A KEY IN MARCH 2015 FOR $224 AND THE KEY DOES NOT WORK ALL THE TIME. ALSO, THE LOCK BUTTON AND THE TWO KEYS THE DEALER GAVE THE CONSUMER WORKED INTERMITTENTLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806492November 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO BE STARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806520November 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806615November 24, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO INCREASE SPEED, THE ACCELERATATOR PEDAL FAILED WITHOUT WARNING WHICH CAUSED THE VEHICLE TO DECREASE IN SPEED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 158,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806162November 23, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/26/16*LJ THE CONSUMER STATED HER DAUGHTER WAS DRIVING, WHEN THE ELECTRICAL SYSTEM SHUT DOWN. UPDATED 03/14/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806199November 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 10V658000 (ELECTRICAL SYSTEM) AND 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806265November 23, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806268November 23, 2015
STEERING
POWER STEERING HOSE WAS LEAKING FLUID AND BURST ,SPILLING ALL LIQUID OUT. HAPPENED 3 TIMES DURING 2015.VEHICLE WAS STATIONARY WHEN HOSE OR CONNECTION TO HOSE BROKE.LEAKING MIGHT BE HAPPENING WHILE IN MOTION ,BUT ITS HARD TO TELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795046November 20, 2015
SERVICE BRAKES, ENGINE, STEERING
THIS IS REGARDS TO RECALL R03 ON A 2010 DODGE JOURNEY. I HAVE BEEN A A RECALL LIST FOR MANY MONTHS. MY VEHICLE TWICE NOW HAS SHUT OFF WHILE DRIVING FOR NO REASON. AFTER HAVING THE CAR LOOKED AT AND SPENDING MONEY I DON'T HAVE, IT WAS DETERMINED IT WAS DUE TO THIS RECALL. I HAVE MADE CALLS TO THE DEALER AND TO CHRYSLER. ALL I AM TOLD IS THESE PARTS ARE ON RESTRICTION AND THEY ARE SORRY BUT THEY CAN NOT HELP ME TO GET THIS TAKEN CARE OF AT THIS TIME. WHY IS CHRYSLER NOT CONCERNED ABOUT THE SAFETY OF IT'S DRIVERS. IF THIS HAD HAPPENED WHILE MY SON WAS DRIVING HE COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED. WHAT WILL IT TAKE FOR THEM TO GET THIS TAKEN CARE OF? WHEN I AM ABLE TO AFFORD ANOTHER CAR IT WILL NOT BE A CHRYSLER PRODUCT OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795059November 20, 2015
SERVICE BRAKES
WE HAVE HAD OUR BRAKES/CALIPERS/ROTORS/BRAKE LINES CHECKED AND/OR REPLACED "3 TIMES" OVER THE PAST 4 MONTHS. EACH TIME THE MECHANIC WAS NOT COMFORTABLE WITH ME DRIVING THE CAR IN THAT CONDITION - SO HE KEPT THE CAR EACH TIME UNTIL IT WAS FIXED. BACK IN JULY - THE BRAKES SOUNDED HORRIBLE - GRINDING AND SQUEALING - AND VERY VERY HOT. IN JULY, OUR MECHANIC SAID - BRAKE PADS WERE GONE - ROTORS SHOT, CALIPER SHOT, SO WE PAID OVER $400 TO HAVE ALL OF THAT REPAIRED. SO, NEW ROTORS, BRAKES AND CALIPERS ON THE REAR OF THIS CAR.....WE THOUGHT THE PROBLEM WAS FIXED (ALTHOUGH WE ARE STILL PUZZLED AT WHY THE BRAKES/ROTORS/CALIPERS WERE SO BAD). WELL, 2 MONTHS LATER (SEPTEMBER) THE PROBLEM WAS BACK AND WORSE THIS TIME. THE REAR DRIVER SIDE BRAKE WAS INSANELY HOT, YOU COULD HEAR IT TICKING WITH HEAT AND COULD FEEL THE HEAT FROM A FOOT OR TWO AWAY - THE SQUEALING SOUND WAS BACK AND EVEN WORSE. THAT WE HAVE HAD THE SAME PROBLEM (BRAKES/ROTORS/CALIPERS SHOT) 3 TIMES IN A FOUR MONTH PERIOD. AGAIN IN NOVEMBER, NEEDED NEW BRAKES, CALIPERS AND IT EVEN RUINED THE BRAKE LINE WITH THE HEAT!!! THE CALIPER "BROKE", THE BRAKE PADS WERE WORN DOWN AGAIN - IN ONLY 2 MONTHS!!! OUR MECHANIC RESEARCHED THE PROBLEM AND SAID CHRYSLER PUT THE WRONG BRAKE SYSTEM ON THE DODGE JOURNEYS (YEARS 2009-2013 I BELIEVE) AND CORRECTED IT IN 2014. THE CURRENT BRAKE SYSTEM IS NOT ADEQUATE FOR THE WEIGHT OF THE VEHICLE. HE SAID THERE IS A CLASS ACTION LAWSUIT RIGHT NOW - BUT NO RECALLS AS OF YET. HE SAID IT WOULD BE $400 FOR A NEW BREAK SYSTEM. OUR MECHANIC ALSO SAID AUTO ZONE WILL NOT LONGER KEEP REPLACING OUR BRAKE PADS FOR FREE (THEY DID THIS 3 TIMES AS WE THOUGHT IT WAS FAULTY BRAKE PADS/CALIPERS AT FIRST) AS THERE IS NOTHING WRONG WITH THEIR PRODUCT - THE PROBLEM IS WITH THE BRAKE SYSTEM IN THE DODGE JOURNEY. PLEASE HELP! HOW DO WE GET CHRYSLER TO REPLACE THIS BRAKE SYSTEM TO MAKE IT SAFE TO DRIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795117November 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AND THERE WAS NO FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807029November 19, 2015
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY BRAKE SYSTEM ISSUES. *SMD THE CONSUMER STATED ALL FOUR WHEELS WERE LOCKED WHICH LEFT THE VEHICLE IMMOBILE. THE BRAKE PADS, ROTORS, CALIPERS AND MASTER CYLINDER WERE ALL REPLACED AND THE VEHICLE STILL CAN'T BE DRIVEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807031November 19, 2015
UNKNOWN OR OTHER
2015 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED THE DEALER HAS BEEN UNABLE TO REMEDY THE DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794806November 19, 2015
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/13/16 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794812November 19, 2015
ELECTRICAL SYSTEM, ENGINE
ON NOVEMBER 11,2015, WE WERE TRAVELING FROM HOME TO A DOCTOR'S APPOINTMENT FOR A SURGICAL PROCEDURE. WE WERE TRAVELING ON INTERSTATE 65, IN HEAVY TRAFFIC, GOING AROUND 70 MPH WHEN VEHICLE SUDDENLY STALLED, ENGINE MALFUNCTION LIGHT CAME ON, AND VEHICLE LOST ALL POWER. WE WERE IN THE RIGHT LANE AND ABLE TO COAST OFF THE HIGHWAY AND AVOID BEING HIT. VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED TO DEALERSHIP THAT SOLD IT. THEY WERE ABLE TO CRANK THE VEHICLE AND SAID THERE WAS NOTHING WRONG. BECAUSE OF SAFETY CONCERNS WE PUSHED THEM TO CHECK FURTHER AND THEY THEN SAID THERE WERE A COUPLE OF SENSORS THAT NEEDED TO BE REPLACED (CAMSHAFT POSITION SENSOR & CRANKSHAFT POSITION SENSOR). WE'RE IN THE PROCESS OF REPLACING THOSE. THE VEHICLE IS A FAMILY VEHICLE THAT IS USED REGULARLY TO TRANSPORT CHILDREN AND OTHER FAMILY MEMBERS. THERE IS A DEFINITE SAFETY CONCERN WITH A VEHICLE THAT WOULD SUDDENLY LOSE POWER, WITH NO WARNING, AND COULD LEAD TO A SERIOUS ACCIDENT. DODGE SHOULD RECALL UNTIL IT IS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794815November 19, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE THROTTLE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE VEHICLE SHOOK VIOLENTLY. ON A SEPARATE OCCASION, WHILE DRIVING AT LOW SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BCM NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE CHECK ENGINE, THROTTLE, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BCM NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. UPDATED 05/03/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794983November 19, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WE ARE VERY CONCERNED, MY WIFE NOTHING IN THE CAR WITH THE CHILD EVERY DAY, AND THE DODGE HOMESTEAD IN FLORIDA DOES NOT ANSWER, NOT FORBIK YOU RUN THE AIR BAG, OR, NOR THE ELECTRICAL SYSTEM, YOU WILL BLOCK PLACED, GOD FORBID PASS AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807043November 18, 2015
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE VEHICLE DESCRIBED ABOVE HAS BEEN UNABLE TO UNLOCK BY ITSELF ON A CONTINUING, BUT NOT REGULAR BASIS. THIS OCCURS UPON LEAVING THE VEHICLE ON SEVERAL OCCASION. PER THE DEALER REQUEST, WE BEGAN RECORDING THE NUMBER OF TIMES AND LOCATIONS. THE ATTEMPTS TO CORRECT OR DEFINE THE ISSUE BY FIAT CHRYSLER AMERICA AND BLUE WATER CHRYSLER-DODGE- JEEP HAVE GARNERED NO CORRECTIVE MEASURES. I BELIEVE THE COMPROMISES MY FAMILY'S SAFETY AS IT REMAINS UNCORRECTED. THE VEHICLE HAS BEEN TO THE REPAIR SHOP SEVEN TIMES FOR THE ISSUE. ....UPDATED 11/18/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794635November 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE STARTING THE VEHICLE, THE KEY FAILED TO CORRESPOND. IN ADDITION, A "BAD KEY" WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794739November 18, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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