Dodge Journey Complaints

5,556 consumer complaints on file.

#10821795January 22, 2016
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR LOCKING MECHANISM FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TECHNICIAN COULD NOT FIND THE FAILURE TO UNLOCK THE MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/07/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821437January 21, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821453January 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE JERKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821472January 21, 2016
WHEELS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821452January 21, 2016
ELECTRICAL SYSTEM
THIS COMPLAINT IS IN REGARD TO RECALL R03/NHTSA 14V-373. I HAVE HAD THIS CAR SINCE 2013 AND HAVE HAD SEVERAL RECALL NOTICES AND I HAVE CALLED MY LOCAL DEALERSHIP TO SCHEDULE AN APPOINTMENT. THEY STATED THAT THE PARTS HAVE NOT ARRIVED AND THAT UNTIL THEY DID, IT COULDN'T BE REPAIRED. THIS HAS BEEN SEVERAL MONTHS AGO AND NO WORD HAS BEEN RECEIVED TO SCHEDULE AN APPOINTMENT. NOW WE HAVE A NEW RECALL NUMBER ABOUT THE SAME PROBLEM AND THEY STILL HAVEN'T CALLED. THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH STARTING, SO FAR, IT EVENTUALLY STARTS BUT I KNOW IT IS JUST A MATTER OF TIME BEFORE IT LEAVES ME OR MY WIFE STRANDED. I WOULD HATE TO SEE WHAT WOULD HAPPEN IF IT SWITCHED FROM ON TO ACCESSORY AND LOST ALL POWER GOING DOWN THE ROAD. I DON'T KNOW WHO IS AT FAULT, THE DEALERSHIP OR THE MANUFACTURER, BUT I FEEL THIS HAS NOT BE HANDLED IN A REASONABLE TIME AND IS ALSO A SERIOUS SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821185January 20, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821198January 20, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WE CANNOT SHIFT OUR CAR OUT OF "PARK" WHILE THE CAR IS ON. INSTEAD WE HAVE TO TAKE THESE STEPS: INSERT KEYS INTO IGNITION, THEN SLIGHTLY TURN TO THE RIGHT (BUT NOT TURNING THE CAR ON) AS THE ELECTRIC SYSTEM TURNS ON, THEN SHIFT OUT OF "PARK" AND INTO "NEUTRAL," AND THEN WHILE IN "NEUTRAL" TURN THE CAR TO THE RIGHT UNTIL IT TURNS ON AND IS READY FOR DRIVING, THEN SHIFT INTO "DRIVE," ALL OF THIS WHILE MY FOOT IS ON THE "BRAKE." OUR ESP & BAS LIGHTS ARE ON EVERY MINUTE THE CAR IS ON, AND ABOVE THESE IS A LIT UP PICTURE OF A CAR W/ SQUIGGLY LINES BELOW IT. WE HAVE TAKEN THE CAR TO AUTOZONE, O'REILLY'S AUTO PARTS, INTERSTATE ALL BATTERY CENTER, AND WAL-MART, AND HAD THE CAR HOOKED UP TO THEIR SYSTEM THAT READY CODES/ERRORS AND DETERMINES WHAT IS WRONG WITH THE CAR. EVERY SINGLE PLACE COULD NOT GET A READING THAT INDICATED ANY REASON FOR THE LIGHTS BEING ON. IN FACT, ALL RESULTS KEPT COMING BACK AS, "NO ERRORS FOUND." WHEN WE CALLED TO EXPLAIN THIS TO THE CHRYSLER JEEP DODGE RAM DEALERSHIP, THEY COULD NOT TELL US ANY REASON AS TO WHY THESE LIGHT WOULD BE ON, AND ADVISED THAT IT WOULD COST $100 TO HOOK UP TO THEIR ERROR-READING SYSTEM. I DO NOT WANT TO DO THIS BECAUSE I HAVE ALREADY TRIED AT SEVERAL PLACES. THIS IS ANOTHER WAY FOR THE DEALERSHIP TO REEL ME IN AND TRY TO SCAM MONEY OUT OF ME AND THEN WHEN I DON'T HAVE THOUSANDS TO CONSTANTLY DROP ON THIS PIECE OF CRAP, THEY CHARGE ME THE DIAGNOSTIC FEE AND I LEAVE WITH MORE PROBLEMS THAN I CAME WITH. THESE DEALERSHIPS ARE A SCAM, AND BECAUSE I'M FEMALE, THEY TRY TO GET ME TO PAY FOR EVERY REPAIR POSSIBLE, CLAIMING THEY ARE CRITICAL REPAIRS. WE JUST BOUGHT THIS CAR LAST YEAR, & WE WERE NOT OFFERED AN EXTENDED WARRANTY. I KNOW WHY NOW. 1 MONTH AFTER DRIVING IT OFF THE LOT, PROBLEMS BEGAN & THOUSANDS OF DOLLARS LATER, WE STILL HAVE NON-STOP PROBLEMS. OUR CAR IS WORTH HALF OF WHAT WE PAID FOR IT 1 YR AGO. NOW THERE'S THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821240January 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821259January 20, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820900January 19, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2003 (NA) DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820971January 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821000January 19, 2016
ELECTRICAL SYSTEM
RECEIVED FIRST RECALL LAST YEAR ABOUT JUNE AND WENT TO DEALER. THEY DID NOT HAVE THE PART. THIS WAS DONE AT LEAST 3 TIMES. RECEIVED SECOND RECALL FOR THE SAME THING. DEALER WAS CONTACTED AND WAS STILL TOLD NO PART AVAILABLE. ON 1-8-2016 I CONTACTED THE VEHICLE SAFETY HOTLINE AND WAS ASSURED THE WOULD FILE MY COMPLAINT. COMPLAINT ID IS OD-10818896. STILL HAVE NOT RECEIVED FURTHER INFO ON THIS MATTER. WAS SUPPOSE TO RECEIVED SOMETHING ABOUT THIS IN THE MAIL AND ALSO BY E-MAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821076January 19, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
LOSES POWER WILL IDLE AND ALSO DRIVING. DOES NOT ALWAYS START- REQUIRES CAR TO BE SHIFTED IN AND OUT OF PARK BEFORE STARTING. DASH LIGHTS DIM WHEN WIPES ARE ENGAGED OR CHANGES AS WELL AS WHEN TURN SIGNAL USED. RECALL NO ABLE TO BE DONE DUE TO "PARTS NOT COMING IN" AT DEALERSHIP. RAPID TIRE WEAR AND ALLIGNMENT ISSUES.SPARE TIRE IS A TEMP DOUGHNUT AND CAN NOT BE USED ON AWD CARS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820798January 18, 2016
ELECTRICAL SYSTEM
RECALL # R03/ NHTSA 14V-373 ....CALLED DEALER ( NORTHTOWN AUTO. 2020 NIAGARAFALLS BLVD. 14150. ABOUT RECALL. MY CAR HAS SHUT OFF UNEXPECTEDLY IN THE PAST. THEY CONVEYED IT COULD BE MONTHS BEFORE THEY GET TO IT. THIS IS UNSAFE AND UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820628January 16, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
HAVE RECEIVED TWO NOTICES REGARDING THE DEFECTIVE ANTI-LOCK BRAKE SYSTEM MODULE. DEALER SAYS THEY WILL CALL WHEN PART IS AVAILABLE. SHOULD I BE CONCERNED FOR MY SAFETY? WHY IS THIS TAKING SO LONG TO RESOLVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820576January 15, 2016
VISIBILITY/WIPER
WHILE ON VACATION AND DRIVING IN RAINY CONDITIONS, WIPERS STOPPED MIDWAY ON WINDOW. MOTOR,WENT OUT. TOOK TO DEALERSHIP ON THE ROAD AND HAD NO PARTS,SO DROVE TO FINAL DESTINATION AND IT TOOK 4 DAYS TO EXPIDITE PARTS TO REPAIR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820579January 15, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820374January 15, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
ED VOYLES CHRYSLER DODGE JEEP RAM HAS FAILED TO REMEDY THE RECALL OF THE ANTI-LOCK BRAKE SYSTEM CONTROL MODULE FOR MY 2014 DODGE JOURNEY IN A REASONABLE AMOUNT OF TIME. AFTER I WAS INITIALLY NOTIFIED OF THE RECALL, I CALLED TO SCHEDULE A SERVICE TO ADDRESS THE PROBLEM. I WAS TOLD AT THIS TIME THAT THE PARTS REQUIRED WERE NOT IN STOCK AND TO CHECK BACK IN A FEW DAYS. UPON CALLING A SECOND TIME, I WAS TOLD THAT I WOULD BE NOTIFIED WHEN THE PARTS BECAME AVAILABLE. AFTER A MONTH OF WAITING AND NO NOTIFICATION, I CALLED FOR A THIRD TIME AND WAS TOLD PARTS WERE STILL NOT IN STOCK AND THAT I WOULD NOW BE PLACED ON A WAITING LIST. ED VOYLES FAILED TO OFFER A TIMELINE FOR RESOLUTION NOR SIMPLY TELL ME MY PLACE ON THE WAIT LIST, STATING THAT IT WAS NOT NUMBERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820406January 15, 2016
ELECTRICAL SYSTEM
RECALL R03 / NHTSA 14V-373 I WAS DRIVING ON THE FREEWAY AT 50MPH AND HIT A BUMP, THE RADIO WENT OFF FOR 15 SECONDS. ONE MILE LATER I HAD A COMPLETE ELECTRICAL FAILURE, FOR A PERIOD OF FOUR MILES THE VEHICLE HAD NO TURN SIGNALS, WINDSHIELD WIPERS, FAN BLOWER, OR RADIO. I HAVE BEEN WAITING FOR THREE MONTHS FOR PARTS TO FIX MY VEHICLE. ONCE UPON A TIME I CALLED THEM, PARTS WERE IN, I MADE AN APPOINTMENT. WHEN I GOT THERE SERVICE MANAGER FOR BOB AND CHUCK EDDY, AUSTINTOWN, TOLD ME THEY HAD BEEN INSTALLED IN ANOTHER CUSTOMER'S CAR. THEN HE ASKED ME WHAT YEAR I HAD BOUGHT MY JOURNEY FROM THEIR DEALERSHIP. APPARENTLY YOU HAVE TO BUY FROM THEM TO GET A RECALL DONE. I FEEL THESE UNREPAIRED VEHICLES ARE A DANGER TO THEIR OWNERS, PASSENGERS, AND EVERYONE ELSE ON THE ROAD AND SHOULD BE REMOVED FROM SERVICE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820191January 14, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT WAS UNABLE TO RECEIVE THE PART FROM THE DEALER TO SCHEDULE THE RECALL REPAIR WITHIN A REASONABLE TIME. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE A TIME FRAME OF WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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