Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11646387March 4, 2025
ELECTRICAL SYSTEM
The drivers side passenger door sealed shut and won’t open. Can’t open with the button or manually, it was completely stuck shut Which is a massive issue if I were in a wreck and hit from the other side as I have four kids who ride in my vehicle daily
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646388March 4, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The wire under the passenger side that controls the cruise control and abs system snapped suddenly. There was no impact or accident it just detached itself on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646389March 4, 2025
VISIBILITY/WIPER
The drivers side window sudden fell off the track and into the door while driving No accident, nothing unusual, just the door suddenly coming off and crashing inside the door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645530February 28, 2025
POWER TRAIN
The contact owns a 2016 Chrysler Town & Country. The contact stated while driving 30 MPH or more, the transmission jerked before shifting gear. Additionally, while driving 35 - 40 MPH, there was a grinding metal sound coming from underneath the vehicle. While driving 30 MPH, the vehicle vibrated abnormally, without warning. The contact stated that the failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer confirmed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 198,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644273February 22, 2025
ENGINE, SUSPENSION
Having to have a new oil cooling housing replaced at 94,102 miles. Also had to change out front struts around 87,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642541February 13, 2025
ELECTRICAL SYSTEM
Intergrated power control module is throwing error even after being fixed by Firestone automotive. Car is randomly Turing off while driving down the road. Issues startin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641234February 6, 2025
UNKNOWN OR OTHER
The passenger sliding door won't open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640780February 5, 2025
POWER TRAIN
Wife was driving vehicle home and loud whining began. Vehicle started to jerk on way home. Got home to driveway and car would not pull itself up the hill of driveway. Vehicle will not shift into any gear now except park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640727February 4, 2025
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
So my vehicle, the key fob for some odd reason goes from in the run position to the off position, which caused my car to turn off while driving shuts down the entire car and with that makes it hard to stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639725January 30, 2025
SEATS
*The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (several months), the passenger side headrest did the same thing while a passenger was in the seat. *When the headrest deployed/opened, it hit me in the back of the head. *No. *No. No, there were no warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637260January 21, 2025
ENGINE
There is a loud ticking noise coming from the engine. A mechanic said it’s a rocket arm failure. He said there are problems with them and were recalled in 2014. After researching the problem, it appears that the problem extends past the 2014 model year. You tube has hundreds of repair videos for this engine. The mechanic said that the problem will only get worse and can cause the engine to stall and miss and it will eventually freeze up causing a possible accident. Please investigate this. I have maintained this vehicle well with oil changes every 3000 miles. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637278January 21, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
I received a letter from Chrysler regarding TSB #23-017-20 regarding the rear sliding doors unable to be opened either electrically or manually a few years ago. Recently the cars left/rear door wouldn't work. Unable to open it at all. It's a 2016 Town and Country with 147,421 miles on it. Well within the TSB requirements. I called a local Chrysler dealer. They told me if they decided the cars problem wasn't part of the recall they would charge me $250.00 for diagnostics. It clearly is related since it has the same symptoms. Sounds like their way of avoiding the repairs since Chrysler will only reimburse the dealer for 1.2 hrs when actually repair time is past 3 hours. I then called 1-800-247-9753 the number on Chrysler's service bulletin they mailed me. After a 30 minute conversation were they told me the car didn't qualify. I convinced them it did when I referred the letter they sent me. They said to contact a dealer which I told them I had. I explained their response and they said they would put a complaint regarding the dealer and there was nothing else they could do. I called another local dealer and they never bothered to call me back. I called a local car repair place since the letter says they would reimburse someone else if the repair is done somewhere else. They refused to sell the place the part to them. I entered my vin number on Chrysler's web site that they provide to reimburse customers. The vin number came back as not qualifying for the service bulletin. These are their ways to avoid servicing these cars under the Service Bulletin. I have proof the car is within the mileage limit and at this time it still is. I had to replace the part myself. My wife needed the car and couldn't wait for Chrysler. There are many places online were people with the same problem were denied the repair even though they did qualify. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635789January 14, 2025
ENGINE, POWER TRAIN
Purchased vehicle in March 2024 then in late august 2024 the engine light came on. On October 3rd i took the vehicle to a Chrylser dealer near me and they diagnosed it as needing a TRANSMISSION & OIL COOLER REPLACEMENT, #5 FUEL INJECTOR, and VACUUM HARNESS among other things.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635727January 13, 2025
ENGINE
Failure of engine oil filter housing - engine leaking oil If the engine fails, the vehicle could stop in traffic thereby putting the driver and passengers at risk of injury from other traffic. Independent repair service fixed and stated they average 1 a week. The place that diagnosed the problem said they do quite a few repairs on this engine monthly. Nothing reported but this seems to be a common problem with this engine. Large oil drip only indication of problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635498January 12, 2025
ENGINE
The seals in the oil cooler adapter failed. Began leaking oil from the top of the motor down onto the exhaust. This could easily cause a fire when the oil drips onto a hot exhaust. Confirmed by several mechanics and replicated in nearly ALL vehicles with the 3.6-liter Pentastar V-6 engine. There was no warning lamps. The smell of burning oil was the first symptom. Followed shortly by seeing oil puddling under the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635298January 10, 2025
STRUCTURE:BODY:TAILGATE
The contact owns a 2015 Chrysler Town And Country Touring. The contact stated that on several occasions while parked and turned off, the tailgate button was depressed from inside of the vehicle, and the tailgate closed inadvertently. On one occasion while parked with the tailgate opened, the hatchback closed on her head and would release. The contact sustained a head injury. Medical attention was not needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635101January 9, 2025
ELECTRICAL SYSTEM
Passenger side sliding door makes noise and won't open remotely or manually. When it does open it will close on its own sometimes making it dangerous when loading my children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635138January 9, 2025
SEATS, UNKNOWN OR OTHER
Passenger front head rest exploded/ejected while pulling into driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634965January 8, 2025
SEATS
The active headrest on the driver's seat malfunctioned and deployed while the car was parked in my driveway. I have seen reports where there has happened while driving and has caused concussions. The local Chrysler dealer is in the processes of fixing the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634442January 6, 2025
ELECTRICAL SYSTEM
While in motion at various speeds, this vehicle has, on numerous occasions over the last year, abruptly lost power in the middle of traffic disabling the power steering and braking making stopping and steering out of traffic almost impossible. Most of the time the vehicle restarts after turning the key fob off and on. On the NHTSA website I have found numerous reports of the same or similar incidents reported with this vehicle. It is logical to the most casual observer that there is a problem with the ignition system, most probably, the key port and/or the ignition control module. How many of these incidents have to be reported before it is obvious to the experts in the agency to that there is a safety problem with these vehicles being left powerless in motion, in traffic? Or maybe a more appropriate question is: how many people have to be injured or killed before the "experts" and/or bureaucrats decide to do their job.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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