Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11674093July 16, 2025
AIR BAGS, SEATS
I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673674July 15, 2025
ELECTRICAL SYSTEM
The contact owns a 2011 Chrysler Town and Country. The contact stated while at a complete stop on several occasions, the vehicle stalled. The vehicle was able to restart on some occasions; however, the vehicle failed to restart on other occasions and was towed. The vehicle was taken to the dealer several times; however, the failure could not be duplicated. The contact stated that the failure persisted, and the contact was able to start the vehicle with the index finger. The dealer was contacted and informed the contact that the failure could be related to the WIN module. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 129,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673319July 14, 2025
POWER TRAIN
I was pulling up to a red stoplight to stop and the vehicle sputtered to a stop & the engine stalled and I tried to restart the vehicle & it immediately died 2 times. On the 2rd time starting the vehicle it stayed one, I had put on my hazard lights by this time as the light had already turned green and the 2 cars behind me had pulled around me to go through the intersection. Once my car started again, I pulled over to the turn lane & pulled into the gas station parking lot. The car stayed on and was ok until I was almost home. I had pulled up to stop at a stop sign & it reacted similarly; sputtered to a stop then just turned off. No check engine light on or anything. Thankfully ai was able to make it the couple.blocks away to my home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672360July 9, 2025
POWER TRAIN
The contact owns a 2016 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the RPM increased quickly but the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted, and the contact became aware that the vehicle failed to respond while in reverse. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671958July 8, 2025
ELECTRICAL SYSTEM
The contact owns a 2009 Chrysler Town and Country. The stated the vehicle was previously included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) and the vehicle was repaired under the recall. The contact stated that after the vehicle was repaired, while driving approximately 55 MPH, the vehicle suddenly lost motive power and decelerated to approximately 10 MPH. The contact attempted to restart the vehicle and the vehicle revved, but the vehicle failed to respond as intended. The vehicle was towed to the residence. The contact stated that the vehicle intermittently failed to start prior to the failure. The contact had to turn the key, release the key, and turn the key again before being able to start the vehicle. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671959July 8, 2025
AIR BAGS, STEERING
The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671131July 3, 2025
ELECTRICAL SYSTEM
The contact's partner owns a 2014 Chrysler Town and Country. The contact stated while his partner was driving at an undisclosed speed, the driver noticed smoke coming from the rear driver's side sliding door interior and a strong burning electrical wiring odor. The driver pulled over to the side of the road and exited the vehicle. The contact met the driver and noticed that there was a significant amount of smoke coming from the sliding door with but there was no visible flames. The contact used a fire extinguisher and extinguished the burning and smoke; however, the failure recurred after driving and parking the vehicle at the residence. The contact used a fire extinguisher to extinguish the burning and smoke. The contact the contacted the fire department who completely extinguished the burning. The contact related the failure to NHTSA Campaign Number: 14V234000 (Electrical System); however, the VIN was not included. The local dealer and other unknown dealers were contacted and informed the contact that the earliest availability to inspect the vehicle was in two weeks and half. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that a field investigator would be sent to inspect the vehicle. The failure mileage was approximately 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668832June 24, 2025
UNKNOWN OR OTHER
The transmission on my 2016 Chrysler Town & Country with a 62TE transmission is faulty. The pumps inside the transmission are not working and seizing up. I checked with recalls and according to Mopar, there is no recall on my particular vin number. But I have read that a recall was issued for 2016 Chrysler and Dodge products with the same 62TE transmission as mine. I would like to register a complaint, I believe my van should be included in the recall and want someone to investigate. I have also many other minivan owners with 62TE transmissions have experienced the same problem. I believe my van was missed in the initial recall and would like to believe this problem can be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668520June 23, 2025
AIR BAGS, SEAT BELTS
The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at 45 MPH, she crashed into the rear of a stopped Tesla, which crashed into another unknown vehicle. The floor air bag deployed and struck her knees. The driver's side air bag deployed. The passenger-side airbag deployed backward and struck the front windshield. No warning lights illuminated. The driver's side seat belt fractured. The passenger side seat belt was locked in its original position. The contact was able to continue to drive. A police report was filed. There were no reported fires. The contact sustained bruises to her chest and knees, but medical attention was not provided. The local dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 84,135.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11668581June 23, 2025
POWER TRAIN
I purchased the vehicle yesterday. On drive home I noticed that it stop pulling. I took foot off of gas and reapply and the vehicle picked up speed again. I got home and checked recalls for this year vehicle and noticed a safety recall for the transmission. When I called dealership today and gave the VIN # they said there were no recalls for my vehicle. But my vehicle is performing exactly like the safety recall reported. Person I bought it from said she's been the only owner. So now I'm going to have to find a shop to repair the transmission because I refuse to drive a vehicle that's unsafe. Why was my van not included in the recall when the recall list included my year make and model?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667010June 15, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit / enter van. Scheduled to go in for failed latch replacement at Chrysler dealer. Approximately 9 years old and roughly 63,000 miles. Either one of these unexpected failed door latch incidents could have led to injury or possibly death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666865June 13, 2025
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
For the last few weeks my car has been stalling when I come to a complete stop or as I am breaking. Sometimes it takes as many as 7 tries of putting it in park, turning it off and turning it back on. The check engine light is not on. Mechanic cannot determine problem. I have found hundreds of other claims saying the same thing with no resolution found. This has been a reoccuring problem and is inconsistent. Can happen 5 times in a 5 mile trip and 0 times in a 50 mile trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665620June 8, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
In Oct of 2024 My driver's side window shattered out of nowhere for no apparent reason! I heard this really loud boom then the window shattered ! I took it in the have the regulator replaced and the window. I also put a windshield in it at that time as well. Then in August of 2025 not even a year later and once again my window shattered and my winshield cracked. This time i was driving on the freeway and I heard a big pop the crash and in tiny pieces mof glass fell in to the door driver's side window .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665623June 8, 2025
ENGINE
My vehicle has overheating problems ever since I have had it. I have had the thermostat replaced. The sensor thermostat replaced. The radiator flushed and had several shops look at it yet they could find nothing wrong but I go through antifreeze like crazy. At least 1 gallon every month. The temp reads 100 - 180 on hot days and it gets super hot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664545June 3, 2025
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that a dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission pump had failed, and the transmission needed to be replaced. The manufacturer was notified of the failure, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663749May 29, 2025
POWER TRAIN
I purchased a used 2016 Chrysler Town & Country in February 2017 at 33,000 miles. At 77,000 miles, the transmission failed and had to be replaced, just beyond the 65,000-mile warranty. The second transmission has now failed again just beyond 100,000 miles. In addition to the repeated transmission failures, this vehicle was manufactured without a transmission dipstick, which Chrysler made proprietary. Multiple mechanics confirmed that checking or maintaining transmission fluid requires special tools or dealer-only service, making regular maintenance nearly impossible for owners. This design flaw contributes to premature failure of the transmission and creates a safety and reliability risk. Chrysler must be held accountable for releasing a vehicle with limited serviceability and repeat major component failures. I am requesting the NHTSA investigate this issue for safety, design defect, and potential recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661611May 17, 2025
SEATS
The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The Head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660916May 14, 2025
POWER TRAIN
The contact owns a 2016 Chrysler Town & Country. The contact stated while driving at an undisclosed speed, the engine seized. There were no warning lights illuminated. The vehicle was restarted after several attempts; however, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed with transmission pump module failure. The contact was informed that the transmission pump needed to be replaced. The vehicle was not repaired. In addition, the contact stated the failure had occurred with an infant child inside the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659900May 9, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657949April 30, 2025
ELECTRICAL SYSTEM
I have a 2010 Chrysler Town & Country (Sport Van) that has broken down and will not start. At first we thought it was the battery and then the starter. after replacing both parts that could cause for the van to not start. The problem still wasn't fix. We then had an car service center run a diagnostic check to pin point the issue. The diagnostic code shown Number (p0513). This code described the symptoms the van is having, but not while driving. After learning about the diagnostic code we learned that there was a recall. The summary of the recall is as follow: "Chrysler is recalling certain model year 2010 Dodge Journey, Grand Caravan, and Chrysler Town & Country vehicles manufacturer from August 3, 2009. through June 17, 2010. Some vehicles may experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off". After reading about the issues with this recall, I immediately contacted 2 separate Chrysler dealerships about the recall and the issue I am having with my 2010 Chrysler Town & Country. Both dealerships told me the same thing, that my van wasn't covered under the recall. I was confused as to why and wanted more answers. I did have the pleasure with speaking to service person by the name given "Ash" at the Chrysler dealership at Whitten Brothers Chrysler Jeep, Midlothian, VA. Who then directed me to contact FCA Chrysler Service Corporation. After contacting Chrysler Corporation I had the pleasure with speaking with (Mina) a customer service representative, which further explained how recalls work. After explaining what happen with my van and the symptoms with no starting and the diagnostic coding shown to why. Mina, recommended that I should contact you guy to look further into my case in hope to grant us a recall and service to our 2010 Chrysler Town & Country that is showing and giving us the same effects listed in Chrysler recall for this year, make, and model. Please consider helping
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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