Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11323172May 4, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING DRIVE OUT OF THE DRIVEWAY AT THE RESIDENCE, THE VEHICLE STALLED WITH TWO UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE RESTARTED AFTER EACH FAILURE. THE VEHICLE WAS TAKEN TO SOUTHFIELD CHRYSLER (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248)331-9937, TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE KEYFOB WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323283May 4, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE CRUISE CONTROL FAILED TO DEACTIVATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT AN INVERTED Z WAS DISPLAYED ON THE INSTRUMENT PANEL. AN UNKNOWN DEALER IN BARTOW, FLORIDA WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT THE FAILURE WAS MORE EVIDENT DURING INCLEMENT WEATHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322954May 1, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED MY VEHICLE IN MARCH OF 2016 FOR THE PURPOSES OF TRANSPORTING 2 DISABLED FAMILY MEMBERS. FIRST, CHECK ENGINE LIGHT WAS COMING ON AND STATED THAT THE CRANKSHAFT SENSOR WE'RE NOT WORKING. WHEN I WOULD DRIVE WHILE DRIVING MY VEHICLE WOULD JUST SHUT OFF I FEARED GETTING HIT BY OTHER VEHICLES. THEN THE FUEL PUMP RELAY WOULD STAY ON AFTER SHUTTING VEHICLE OFF UNTIL IT WOULD DRAIN THE BATTERY. AFTER, NOW MY VEHICLE CRANKS BUT DOESN'T START AT ALL. THIS IS A HAZARD AND DANGEROUS WHAT I AM AFRAID OF IS THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES AND THE ISSUE HAS NOT BEEN LOOKED AT BY THE PROPER DEPARTMENT OR AUTHORITY. I ALSO BROUGHT THIS ISSUE TO CHRYSLER WHERE I PURCHASED THE VEHICLE AND THEY SAID THEY CAN NOT ASSIST WITH THE ISSUE AND NO RECALLS HAVE BEEN PUT IN PLACE MY VEHICLE HAS BEEN PARKED FOR 5 MONTHS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322523April 28, 2020
STRUCTURE:BODY
VEHICLE WAS IN PARK AND THE POWER LIFTGATE MALFUNCTIONED, SLAMMED SHUT AND LOCKED ON POINTER FINGER CRUSHING MY DIGITAL NERVE. THE LIFTGATE MALFUNCTIONED TWO YEARS PREVIOUS TO THIS INCIDENT AND WAS REPAIRED BY THE DEALER. WHEN I INQUIRED ABOUT IT BEING REPLACED WHEN THIS HAPPENED, I WAS TOLD THE WARRANTY RAN OUT. THERE IS A MAJOR SAFETY ISSUE WITH THIS PART OF THE VEHICLE. IM VERY LUCKY THE ONLY THING THAT WAS INJURED WAS MY FINGER. THIS COULD EASILY KILL SOMEONE
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11322530April 28, 2020
POWER TRAIN
I WAS DRIVING MY CARE WHEN THE VEHICLE STOPPED MOVING IN THE MIDDLE OF THE ROAD. THE CAR WOULD EITHER NOT GO INTO GEAR OR WHEN IT WOULD IT WOULD SHIFT EXTREMELY HARD. SOMETIMES THE CAR WOULD REV TO 3-4 RPMS BUT WOULD NOT GO ANYWHERE WHILE OTHER TIMES THE CAR WOULD BE DRIVING AND THEN RPM VERY LOW, VERY SUDDENLY. ALTHOUGH MY CAR IS NOT SHOWING A SPECIFIC RECALL WHEN A VIN SEARCH IS COMPLETED, I DID FIND A LARGE AMOUNT OF COMPLAINTS WHICH WERE VERY SIMILAR TO MINE AND THOSE VEHICLES WERE SAME MAKE AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321650April 20, 2020
ELECTRICAL SYSTEM
PARKED VAN ON DRIVEWAY AND OPENED PASSENGER SIDE REAR DOOR. AS IT OFTEN DOES, IT TRIED TO CLOSE BACK UP ON MY ARM, SO I STEPPED BACK, LET IT CLOSE, THEN OPENED IT AGAIN. CONFIRMED THE POWER DOOR WAS STAYING OPEN, THEN UNLOADED MY BAGS. CLOSED DOOR AND LOCKED VAN WITH KEYFOB (CAN SEE THIS ON SECURITY CAMERA FOOTAGE). TEN HOURS LATER, THE LOCKED HATCH OPENED ON ITS OWN AND WITHIN TEN MINUTES THE BACK OF THE VAN WAS SMOKING, THEN ENGULFED IN FLAMES. ENTIRE VAN BURNED DOWN, STARTING AT BACK PASSENGER SIDE. ALSO BURNED DOWN TRUCK PARKED NEXT TO IT ON DRIVEWAY. [VAN WAS MFRD IN AUGUST OF 2009]*DT CONSUMER STATED WHEN IN PARK VAN REFUSES TO START, IT HAS TO BE IN NEUTRAL 99% OF THE TIME, AND SEVERAL TIMES IT WOULD NOT WORK HAD TO SHIFT BACK TO PARK FOR IT TO START.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321552April 19, 2020
AIR BAGS
FILED COMPLAINT ABOUT DEFECTIVE AIRBAG SENSORS LAST YEAR AND HEARD NOTHING BACK.. THEY ARE STILL DEFECTIVE..THERE IS A RECALL ON THIS ISSUE BUT MY VIN IS AFTER THE ONES THAT WERE RECALLED.. THEY ALSO HAVE THIS ISSUE IN 2006 TOWN AND COUNTRIES.. THEY USED THE SAME JUNK PARTS IN ALL THE VANS, WHY WEREN'T ALL OF THEM RECALLED FOR THIS..THERE IS A NUMBER YOU HAVE ISSUED FOR THIS, EA06003. HAS ANYTHING BEEN DETERMINED TO ALLOW ALL VEHICLES WITH THIS PROBLEM TO BE COVERED UNDER THE RECALL ORDER.. THANKS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321568April 19, 2020
ELECTRICAL SYSTEM
IT SUDDEN STALL OUT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321492April 18, 2020
AIR BAGS
PASSENGER FRONT HEAD REST EXPLODED WHILE CLEANING. STATIONARY IN GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320376April 7, 2020
ELECTRICAL SYSTEM
THE HORN CANNOT HONKED BY PRESSING THE STEERING WHEEL COVER. IT SEEMS THAT THE CLOCK SPRING OR THE HORN SWITCH IN THE STEERING WHEEL ARE DEFECTIVE. BOTH FUSES FOR THE HORN ARE GOOD. THE HORN STILL WORKS WHEN THE PANIC BUTTON IS PRESSED ON THE REMOTE KEY FOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320457April 7, 2020
AIR BAGS
MY VEHICLE WAS STRUCK ON THE REAR PASSENGER DOOR BY ANOTHER VEHICLE TRAVELING ROUGHLY 45-50MPH, MY VEHICLE WAS TRAVELING ROUGHLY 25-30MPH ON A CITY STREET. MY VEHICLE SUSTAINED MAJOR DAMAGE, INCLUDING THE BACK WINDOW SHATTERING AND GLASS SHARDS FILLING THE CAR. NONE OF THE AIRBAGS DEPLOYED. AS A RESULT, I HAD CUTS FROM GLASS, AS WELL AS A CONCUSSION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11320472April 7, 2020
ELECTRICAL SYSTEM, SEATS
MY VAN WILL CUT OFF WHILE DRIVING DOWN ROAD NO WARNING JUST SHUTS OFF AND YOU LOOSE YOUR BREAKS AND STEERING IT HAPPENS EVERY TIME I DRIVE IT HAS TO BE AN ISSUE I HAVE SEEN THAT IT IS ON RECALL FOR OTHER MODELS I HAVE HAD TO PARK MY VAN BECAUSE IT IS A DANGER TO DRIVE SOMETHING HAS TO BE DONE AND POWER SEATS BLOWS FUSE EVERY TIME I PUT NEW FUSE IN HIT THE DRIVER SIDE POWER SEATS BLOWS INSTANTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320213April 4, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
2012 CHRYSLER TOWN AND COUNTRY PURCHASED SECOND HAND AT 84.000 MILES VEHICLE STARTED THEN FOLLOWING AT 86,000 MILES. LIGHTS SENSOR WOULD ACTIVATE LIGHTS WITHOUT INPUT FROM REMOTE OR DRIVER. THEN THE LIGHTS STOPPED SENSING WHEN TO CHANGE AND HAS TO BE ACTIVATED IN MANUAL. VEHICLE WINDOWS WOULD NOT REMAIN UP AND LOCKED WHEN MANUALLY INPUTTED TO DO SO OR ACTIVATED TO DO SO WITH REMOTE. INTERIOR LIGHTS WOULD RANDOMLY SWITCH ON AND RUN THE BATTERY DEAD. THIS RESULTED IN MANY JUMPSTARTS. VEHICLE BEGAN TO USE FUEL LIKE 30.00 WEEKLY WITH NORMAL DRIVING OF MY FAMILY TO 30.00 EVERY TWO TO THREE DAYS WITH NO CHARGE IN DRIVING. THIS INCREASED WHEN THE FAMILY NEEDS TO DRIVE INCREASED TO ALMOST 20.00 DAILY. VEHICLE WOULD NOT ACCELERATE ON AN INCLINE WOULD STAY AT 30 MPH DESPITE YOU PRESSING THE GAS AND IT WOUL REV. VEHICLE WOULD DECORATE AND ACCELERATE ON ITS OWN MERIT, ONE COULD PRESS THE GAS AND IT WOULDN'T INCREASE GOING UP AN INCLINE CAUSING ANY TO MANEUVER AROUND YOU TO AVOID COLLISION AND THE IT WOULD ACCELERATE ON ITS OWN MERIT. VEHICLE LIFT GATE WOULD NOT REMAIN LOCKED WHEN SECURED WHETHER BY REMOTE OR MANUAL. LIFT GATE ALSO STOPPED SENSING AND HAS ALMOST LOCKED MY SMALL DISABLED A CHILDREN IN BETWEEN WHERE IT CLOSES. VEHICLE LIGHTS WOULD STOP WORKING WITH SENSING IN THE AUTO MODE. HAVE TO MANUALLY USE THEM THEN INTERNAL LIGHTS WOULD COME IN AND KILL THE BATTERY. THE SIGNALS IN THE DASH HAD MAJOR MALFUNCTIONS YOU WOULD GET THE AIRBAG, CHECK ENGINE AND VARIOUS LIGHTS INTERMITTENTLY FLASHING. THE DRIVER SIDE SEAT WOULD NOT WORK AS YOU CHANGE A FUSE IT WOULD BLOW. THE PASSENGER DOORS WOULD NOT LOCK WITH REMOTE INPUT OR MANUAL LOCK DOOR CAN OPEN WHEN DRIVING. REAR WINDOWS WOULD OPEN ON THEIR OWN MERIT USUALLY CAUSING ANIMAL TO GET IN. THE CAR FUEL PUMP WOULD NOT STOP RUNNING UNTIL THE BATTERY DIED OR THE TERMINAL WAS REMOVED. THE SCREEN SAID DISPLAY IS HOT.*DT*TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320220April 4, 2020
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
2012 CHRYSLER TOWN AND COUNTRY COMPLAINT 2/2 VEHICLE WOULD HAVING A HUMMING AND WHIRRING SOUND COMING FROM IT THAT WOULD CEASE ONLY WHEN THE BATTERY IS DEAD OR TERMINAL REMOVED. THE LIGHTS WOULD KILL THE BATTERY DESPITE BEING LEFT IN OFF POSITION. THE VEHICLE CURRENTLY WAS TAKEN TO THE STORE FOR THE CHANGE OF A TIPM DUE TO SMELLING A VERY HOT BURNING SCENT AND THEN IN STOP WHIRRING SOUND ALONG WITH DISPLAY IS HOT IN RED ON SCREEN. THE ACTUAL SCREEN AND MIDDLE CONTROL PANEL TO HOT TO TOUCH. THE VEHICLE TIRE SYSTEM SIGNAL WOULD OCCUR RECURRENTLY AND IT WOULD CAUSE ONE TO HAVE CONTINUOUSLY CHECK TIRES EVEN IF THEY WERE FINE AND SOMETIMES THE VEHICLE WOULD NEED AND OTHERS NOT. THE VEHICLE WAS LEFT WITH THE DEALER TO CHANGE A TIPM AND WORK ON THE FUEL PUMP NOT STOPPING EVEN WITH NO KEY IN THE VEHICLE AND CHANGE THE BURNED ELECTRICAL REAR WINDOW SWITCH THAT HAD BURNED LIKE OCTOBER. THE VEHICLE HAD A BRAND NEW BATTERY INSTALLED BY AAA. AND THIS BATTERY CELL WAS DESTROYED BY THE CONTINUOUS DRAINING AND JUMP STARTING. THE VEHICLE HAS HAD THE TIPM PUT IN AND RETURNED TO ME A MONTH LATER NOT BEING ABLE TO DRIVE MORE THAN 2 MILES WITHOUT OVERHEATING AND RELEASE OF WHITE SMOKE. THE CAR HAS NO COOLANT IN IT AND NO OIL WHEN REPLACED IMMEDIATELY THE VEHICLE BURNED IT OFF AND IT RAN OUT. THE VEHICLE ALSO HAD TO BE TOWED BACK TO THE DEALER. THE DEALER CHARGES FOR THE NEW COMPUTER AND THEN TELLS ME I HAVE TO PAY FOR THE COOLANT PROBLEM, THE OIL LEAK PROBLEM AND AND SOME CALIBER WITH MY WHEEL. THE VEHICLE ALSO AFTER HAVING A NEW TIPM INSTALLED AND NEW REMOTE CODED AND PROGRAMMED THE VEHICLE PASSENGER DOOR ON THE RIGHT STILL DOESN'T LOCK WITH INSTRUCTION FROM NEITHER REMOTE OR MANUALLY. THE DEALER IS TELLING ME I CAN NOT FIX THE OIL LEAK THING AND DRIVE IT TOPPING OF THE OIL AND CHECKING IT DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320221April 4, 2020
STRUCTURE:BODY
2012 CHRYSLER TOWN AND COUNTRY 3/3 VEHICLE LIFT GATE WILL NOT RESPOND TO REMOTE PRIOR TO NEW TIPM INSTALLATION AND NEW REMOTE REPROGRAMMING. THE LIFT GATE HAS ALMOST SQUEEZED AND TRAPPED AN ADULT MY SIZE IN IT. IT STILL DOES THIS. THE DOORS DO NOT LOCK DESPITE MANUAL OR REMOTE INPUT TO KEEP IT LOCK AND IT DOESN'T RESPOND OR CHANGE WITH THE NEW TIPM INSTALLED AND THE NEWLY PROGRAMMED REMOTE, DESPITE THE PROBLEM COMMENCING WHEN ALL THE ELECTRICAL ITEMS IN THE COMPUTER STARTED MALFUNCTIONING. THE DRIVER SEAT FUSE WILL CONSISTENTLY BURN OUT AND STOP WORKING THIS CAN BE CHANGED AS OFTEN AS DAILY OR EVERY TWO DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319927April 1, 2020
POWER TRAIN
THE TRANSMISSION HAS BEEN SLIPPING AND ALSO SOMETIMES WHEN I ACCELERATE IT STICKS IN 2ND GEAR AND THEN HAVE TO PULL OVER AND SHUT OF CAR THE START AND THE PROBLEM GOES AWAY. I KNOW THERE WAS A RECALL FOR 2015 CHRYSLER TOWN AND COUNTRY'S AND FEEL MINE WAS MISSED IN THE RECALL. I WOULD LIKE THIS INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319621March 28, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
APPARENTLY CHRYSLER HAS A PROBLEM WITH THEIR TIPM FROM YEARS 2011 TO 2013. I JUST HAD TO DO A FUEL RELAY BYPASS ON MY 2011 TOWN AND COUNTRY BECAUSE THEY DID NOT TISSUE A RECALL FOR ALL MALES AND MODELS WITH THIS PROBLEM. THEY SHOULD NOT BE ALLOWED TO REFUSE BECAUSE ALL MODELS MOST LIKELY USED THE SAME TIPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319444March 27, 2020
ELECTRICAL SYSTEM
VEHICLE SHUTS OFF WHILE DRIVING, WARNING LIGHTS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319534March 27, 2020
SERVICE BRAKES, ENGINE, STEERING
THE VAN JUST AT ITS OWN CHOICE CUTS OFF, YOU CAN BE GOING 5 MPH OR 70MPH. THERE IS NO WARNING, THEN YOU LOSE STEERING AND BRAKING WITH THE ENGINE OFF. AFTER YOU GET IT STOPPED IT STARTS RIGHT BACK UP BUT YOU DON'T KNOW FOR HOW LONG BEFORE IT DOES IT AGAIN. THERE IS A RECALL ON THE IGNITI0N BOX BUT NOT FOR MY VIN NUMBER, CHRYSLER NEEDS TO EXPAND THE YEARS ON THAT RECALL BEFORE SOMEONE GETS HURT BADLY OR KILLED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319051March 23, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT CALLED ON BEHALF OF HER MOTHER WHO OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR SLID OPEN WITHOUT WARNING. THE CONTACT STATED THAT THE AUTO LOCK FEATURE ON DRIVER AND PASSENGER SIDE OF THE VEHICLE WAS INOPERABLE. ADDITIONALLY, THE DRIVER'S SIDE SLIDING DOOR WAS ALSO INOPERABLE. LARRY H. MILLER DODGE RAM OF PEORIA LOCATED AT (8665 W BELL RD, PEORIA, AZ 85382, (480)865-3986, INFORMED THE CONTACT THAT THE VEHICLE SHOULD BE DIAGNOSED AS TO THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE DEALER HAD PREVIOUSLY DIAGNOSED THE VEHICLE AND STATED THAT THERE WAS NO DEFECT WITH THE VEHICLE PRIOR TO THE WARRANTY EXPIRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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