Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11318887March 21, 2020
ELECTRICAL SYSTEM
THE BACK SIDE REAR WINDOW CAUGHT ON FIRE. THIS WAS SUPPOSE TO HAVE BEEN REPLACED IN A RECALL AT NAPLES DODGE CHRYSLER. I TOOK THE VAN IN AFTER WAITING A YEAR FOR THE PART TO COME IN. NOW IT HAS CAUGHT IN FIRE AND BURNED VAN INSIDE AND OUT, WHILE PARKED IN THE DRIVEWAY. WHICH MAKES ME WONDER IF THEY EVER REALLY DID THE REPLACEMENT IN IT. PLEASE CONTACT ME AT [XXX] OR [XXX]. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11318628March 18, 2020
POWER TRAIN
THE TRANSMISSION STOPPED WORKING WHILE DRIVING AND IN MOTION. I WAS UNABLE TO MOVE AWAY FROM ONCOMING CARS BECAUSE I HAD NO PROPULSION. I WAS IN A STREET TURNING LEFT AND ONCOMING TRAFFIC WAS COMING DOWN THE HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318384March 17, 2020
ENGINE
WHEN WE PURCHASED THE VAN IN 2018, THE DEALER TOLD US THE NUMBER 2 HEAD WAS REPLACED AND CAMSHAFT BECAUSE OF ROCKER ARM TICKING, NOW LAST FALL I HAD TO REPLACE 8 ROCKER ARMS ON THE SAME HEAD. CHRYSLER EXTENDED THE WARRANTIES ON 2011 THRU 2013, BUT THE 2014 HAS THE SAME EXACT ENGINE. WHY ISN'T IT COVERED UNDER THE EXTENED WARRANTY, I NEED ANOTHER CAMSHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318341March 16, 2020
POWER TRAIN
AS OTHERS HAVE DESCRIBED, I AM GOING THROUGH THE SAME ISSUE WITH MY VEHICLE. I WAS DRIVING WITH MY FAMILY TO DINNER ABOUT AN HOUR AWAY AND AS SOON AS WE GOT OFF THE HIGHWAY THE CAR SHUT DOWN AS I WENT TO BREAK. I HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY SCANNED THE CAR AND THE CODE CAME UP AS PUMP FAILURE IN THE TRANSMISSION. THE DEALERSHIP AND THE MANUFACTURER HAVE BOTH TOLD ME THERE IS NO RECALL ON THIS VEHICLE. YET EVERY ONE IN THIS COMPLAINT FORUM FOR THIS SPECIFIC VEHICLE HAVE SAID THEY HAVE LOOKED ONLINE TO CHECK FOR RECALLS AND ONE OF THE RECALLS FOR THE 2016 CHRYSLER TOWN AND COUNTRY IS A TRANSMISSION PUMP FAILURE. ARE OTHER WEBSITES THAT RUN VIN CHECKS GIVING OUT MISLEADING INFORMATION OR IS IT THAT MULTIPLE PEOPLE WITH THIS VEHICLE ARE ALL HAVING THE SAME ISSUE WITH THERE CAR STALLING OUT AND LOSING MOTIVE POWER. THE NHTSA SHOULD BE TAKING THIS MATTER SERIOUSLY. YOU SAY RIGHT ON YOUR WEBSITE THAT THIS STUFF FUELS YOU. START FUELING AWAY UNTIL SOME ONE GETS INJURED OR DIES BECAUSE OF THIS ISSUE. CHECK OUT VEHICLEHISTORY.COM THIS YEAR MODEL AND MAKE. IT SHOWS IT RIGHT ON THERE THE RECALL THAT EVERY ONE OF US SEEMS TO BE HAVING IN THIS COMPLAINT FORUM. YET NO ONE CAN FIND A HISTORY OF THE RECALL. TRANSMISSION PUMP. LOSS OF MOTIVE POWER. ITS RIGHT THERE. IS THE WEBSITE LYING? WHY WAS 20,000+ CARS AFFECTED? WHERE ARE THE ANSWERS WE ARE LOOKING FOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317801March 12, 2020
FUEL/PROPULSION SYSTEM
VEHICLE WON'T START. ENGINE TURNS OVER BUT WON'T RUN. SITTING IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317574March 11, 2020
ELECTRICAL SYSTEM, ENGINE
SLIDING RIGHT SIDE DOOR OPENING BY ITSELF (MOSTLY HAPPENING OVERNIGHT), REAR LIFT GATE HAS OPENED BY ITSELF TWICE (SO FAR), DRIVER'S SIDE SLIDING DOOR HAS OPENED BY ITSELF ONCE (OVERNIGHT). I SHUT THE POWER SWITCH TO IT OFF, BUT IT'S STILL HAPPENING. SO FAR, THAT HAS NOT HAPPENED WHILE THE VEHICLE WAS ON OR IN MOTION. I WORRY ABOUT IF I'M AWAY AND IT HAPPENS THAT SOMEONE COULD STEAL ARTICLES FROM MY VAN. THE ENGINE TEMPERATURE HAS BEEN RUNNING HIGH LATELY, WITH A SMELL OF ANTIFREEZE. I HAD THE RADIATOR FLUSHED AND THERMOSTAT REPLACED, BUT IT'S STILL RUNNING HOT. IT DOES THIS MOSTLY WHEN IT'S IDLING, EVEN IN COLD WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317624March 11, 2020
POWER TRAIN
WHEN I REACH 40-50 MPH MY CAR WILL NOT SHIFT AND IT SOUNDS LIKE I AM RUNNING OVER RIDGES IN THE ROAD. TOOK IT TO DEALERSHIP AND THEY SAID I NEED TO REBUILD MY TRANSMISSION BECAUSE OF THE TORQUE CONVERTER. IT WAS NOT THROWING OUT A CODE AT ALL. QUOTED ME $2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317193March 10, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED DURING THE FAILURE. THE CONTACT STATED THAT INTERMITTENTLY THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO ROBERSON MOTORS LOCATED AT (3100 RYAN DR SE, SALEM, OR 97301), WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317368March 10, 2020
AIR BAGS
OPEN AIR BAGS FRONT DRIVER FACE AND KNEE PLUS FRONT PASSENGER AIR BAG OPEN AT SPEED 0000 ON HWY STOP AND GO TRAFFIC
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
2
#11316947March 9, 2020
STEERING, UNKNOWN OR OTHER
POWER STEERING INTERMITTENT FAILURE WHEN BACKING OUT OF PARKING SPACES AND FOR THE FIRST 100 FEET OF DRIVING. LOUD WHINING SOUND ON ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316988March 9, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING A LOUD WHINING NOISE WAS HEARD WITH THE VEHICLE UNSTABLE POWER CONTROL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. LINDSAY CHRYSLER DODGE LLC, LOCATED AT (809 MISSOURI AVE, SAINT ROBERT, MO 65584 (573) 336-3000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11317055March 9, 2020
FUEL/PROPULSION SYSTEM
MY CAR WOULD NOT START HAD TO JUMP IT. THOUGHT BATTERY, NO TOOK IT TO MECHANIC TO DIAGNOSE THE PROBLEM FUEL TIPM, RELAY SWITCH. TOLD CHRYSLER DID NOT RECALL MY VEHICLE BUT RECALLED OTHER VEHICLES THAT HAD THE SAME PROBLEM AND WAS BUILT IN THE SAME YEAR AS MINE. VEHICLE WAS STATIONARY THE FIRST TIME. THEN IT STALLED OUT WHILE I WAS DRIVING. I WAS TURNING ONTO A CITY STREET FROM MY RESIDENTIAL COMPLEX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317135March 9, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
CAR DIES/STALLS AT RANDOM WHEN MOVING. HAVE BEEN GOING 70 MPH DOWN THE RD AND IT HAS HAPPENED. WHEN THIS HAPPENS IT CAUSES US TO LOSE POWERED STEERING. THIS IS EXTREMELY DANGEROUS! IT HAS STALLED/DIED AT VARIOUS SPEEDS. SOMETIMES SOON STARTING THE VEHICLE WILL DIE RIGHT AWAY. ALTERNATOR HAS BEEN REPLACED AND THAT IS NOT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317136March 9, 2020
UNKNOWN OR OTHER
DOOR ON DRIVERS SIDE FRONT AND DOOR ON PASSENGER REAR SLIDING DOOR DOES NOT LOCK. YOU CAN NO LOCK WITH KEY FOB ON EITHER DOOR OR YOU CANNOT EVEN LOCK MANUALLY ON PASSENGER SIDE SLIDING DOOR. THIS IS A SECURITY SAFETY ISSUE AND NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316768March 7, 2020
ELECTRICAL SYSTEM, STEERING
THE CAR STARTS TO POWER DOWN AND MAKES THE POWER STEERING STOP WORKING. THE TRACTION CONTROL SYMBOL SHOWS UP AFTER IT STARTS TO POWER DOWN. IT HAS HAPPENED THREE TIMES IN THE PAST TWO WEEKS ABOUT 2-3 MINUTES FROM HOME WHILE THE CAR IS IN MOTION. ONE OF THE TIMES WAS WHILE I WAS TURNING LEFT WITH ONCOMING CARS. THE CAR HAS TO BE RESTARTED. THIS IS VERY DANGEROUS AND SHOULD BE A RECALL AS SO MANY OTHERS HAVE EXPERIENCED THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316495March 6, 2020
ENGINE
CAR WONTS START HAS A FLASHING CHECK ENGINE LIGHT AND A LIGHTING BOLT ON CAR HAS DON'T THIS LIKE 10 TIMES NOW. I HAVE RESEARCHED AND I SEEN THEY HAD A PROBLEM WITH THIS SAME PROBLEM ONCE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316224March 5, 2020
ELECTRICAL SYSTEM
MY WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES OR STOP WORKING WHEN THEY ARE IN USE. THIS ALSO CAUSES THE HEADLIGHTS NOT OT WORK AND SOME OF THE DASHBOARD LIGHTS TO LIGHT UP. THIS IS CAUSED BY WATER SOMEHOW GETTING UNDER THE FUSE BOX AND SHORTS THE WIRES OUT. THIS HAS HAPPENED TO ME WHILE DRIVING ON A BUSY HIGHWAY IN THE RAIN. I NEVER KNOW WHEN THIS IS GOING TO HAPPEN AND IT IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316295March 5, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
POWER WINDOW REGULATOR FAILURE. I HAVE HAD NOT ONE, BUT TWO POWER WINDOW REGULATORS FAIL WHILE ROLLING THE WINDOWS UP. THE REGULATORS SHATTERED INSIDE MY DRIVER AND PASSENGER FRONT DOORS ON SEPARATE OCCASIONS. THIS CAUSED THE WINDOWS TO FALL INTO THE DOORS. I'M TOLD I'M LUCKY THE WINDOWS DIDN'T SHATTER. THIS IS A HUGE SAFETY ISSUE WHILE DRIVING AND THE WINDOW SUDDENLY FALLS DOWN, AND AN OBVIOUS SECURITY ISSUE IF YOUR VEHICLE HAS NO WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316385March 5, 2020
ELECTRICAL SYSTEM
THE VEHICLE'S ENTIRE ELECTRICAL SYSTEM SHUT DOWN ONE DAY UPON STARTING IN MY GARAGE. IT WAS STILL DRIVEBLE, BUT THERE WERE NO WORKING ELECTRICAL COMPONENTS. I TOOK IT TO AN EXCELLENT INDEPENDENT SHOP AND THEY WERE UNABLE TO DIAGNOSE THE PROBLEM, AND SAID IT NEEDED TO GO TO A CHRYSLER SERVICE CENTER. CHRYSLER DETERMINED THAT THE BLIND SPOT SENSORS HAD FAILED, WHICH IS A $2000 REPAIR. WE INQUIRED AS TO WHETHER THE SENSORS COULD BE BYPASSED AND WERE TOLD THEY COULD NOT. WE WERE THEN TOLD, BOTH BY THE ORIGINAL SHOP AND THE CHRYSLER SERVICE CENTER, THAT THIS WOULD HAPPEN AGAIN, MOST LIKELY WITHIN THE NEXT 50K MILES, DUE TO THE LOCATION OF THE SENSORS BEING UNDER THE BUMPER IMMEDIATELY BEHIND THE REAR TIRES. IN THAT SPOT THEY TAKE THE BRUNT OF THE ELEMENTS KICKED UP BY THE TIRES, WHICH AFTER PROLONGED EXPOSURE CAUSES THEM TO FAIL. THEY ARE NOT ABLE TO BE CLEANED EFFECTIVELY BECAUSE THEY ARE LOCATED WITHIN A CAVITY THAT CANNOT BE REACHED. I THEN CALLED A BODY SHOP TO SEE WHETHER WE COULD ADD SOME SORT OF COVER TO THE CAVITY TO PREVENT THE DEBRIS FROM HITTING THE SENSORS, AND WAS TOLD THIS WAS NOT POSSIBLE. THE BODY SHOP, THE ORIGINAL SHOP AND THE CHRYSLER SERVICE CENTER ALL TOLD ME INDEPENDENTLY THAT THIS WAS A DESIGN FLAW AND A SAFETY ISSUE IN THE VEHICLE THAT EXISTED IN MODEL YEARS 2011-2016, AND WAS LATER CORRECTED WHEN CHRYSLER REDESIGNED THE TOWN AND COUNTRY INTO THE PACIFICA. WE LIVE ON A DIRT ROAD AND NOW HAVE A SIX YEAR OLD VEHICLE THAT IS A TICKING TIME BOMB FOR THIS EXACT ISSUE TO CONTINUE TO OCCUR FOR AS LONG AS WE OWN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316047March 4, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER DOOR FAILED TO OPEN. THE CONTACT MENTIONED THAT THE KEY FOB WAS USED AND ATTEMPTED TO UNLOCK THE REAR DRIVER DOOR MANUALLY FROM THE INSIDE OF THE VEHICLE AND THE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO DAVID CHRYSLER DODGE JEEP RAM (1801 US-202, GLEN MILLS, PA 19342) WHERE IT WAS DIAGNOSED THAT THE MODULE IN THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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