Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11326188May 27, 2020
STRUCTURE:BODY
BOTH SLIDING DOORS WOULD NOT OPEN. THEY FOUND THAT THE LEFT SIDE ACTUATOR WAS JAMMED AND THE RIGHT SIDE WAS GRINDING. THE DOORS WOULD NOT OPEN AT ALL - NOT EVEN MANUALLY. THIS WAS A HUGE SAFETY ISSUE. NO ONE COULD GET OUT OF THE VAN WITHOUT CLIMBING ONTO THE FRONT OR OUT THE BACK HATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326214May 27, 2020
SEATS
I WAS SITTING IN A PARKING LOT AND MY PASSENGER SIDE HEADREST DEPLOYED. I'M SCARED MY DRIVER'S SIDE WILL BE NEXT. CHRYSLER WANTED TO CHARGE ME $800 TO REPLACE IT WHEN IT WAS CLEARLY A DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325936May 26, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TRANSMISSION FAILED TO SHIFT AS DESIGNED, WITHOUT WARNING. THE VEHICLE WAS TOWED TO TYSON MOTOR (1 SW. FRONTAGE RD, SHOREWOOD, IL 60404, (815)741-5520), WHERE THE CONTACT WAS PROVIDED AN ESTIMATE OF $6,000 TO REPLACE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,130. *LN CONSUMER STATED VEHICLE NOT LISTED UNDER RECALL LIST.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326003May 26, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
SIDE WINDOW ELECTRICAL DOES NOT WORK ALSO DOORS WILL LOCK AND UNLOCK WITHOUT ME TOUCHING CONTROLS IT HAS DONE THIS FOR SEVERAL YEARS AND I CAN'T AFFORD TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326028May 26, 2020
UNKNOWN OR OTHER
BOTH DRIVER AND PASSENGER HEADRESTS HAVE DEPLOYED AND WILL NOT RESET DUE TO BROKEN PARTS IN THE HEADRESTS. THE PASSENGER SIDE HEADRESTS DEPLOYED FIRST, AND RECENTLY THE DRIVER SIDE ALSO DEPLOYED. WE HAD TRIED TO RESET THEM BUT THEY WON'T STAY LATCHED AND CLOSED. IT APPEARS THAT THE BROKEN PART IS THE SAME PIECE ON BOTH HEADRESTS. I'VE ATTACHED PHOTOS OF EACH. BOTH INCIDENCES OCCURRED WHILE THE VEHICLE WAS IDLE WITH NO OCCUPANTS. WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325407May 21, 2020
POWER TRAIN
I WAS DRIVING MY CAR AND LOST POWER DUE TO TRANSMISSION NOT SHIFTING OR SHIFTING HARD. ENGINE WILL REV UP TO 4K RPMS BEFORE IT SHIFTS INTO GEAR. THE CAR DOES IT FROM A STAND STILL POSITION TO A MOVING STATE. IT DOESN'T MATTER IF IT IS CITY STREET OR HIGHWAY. I HAVE BEEN READING ABOUT A LOT OF THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325443May 21, 2020
ELECTRICAL SYSTEM
THE VAN IS CUTTING OFF WHILE GOING DOWN THE ROAD, WE HAVE DETECTED THAT IT IS POSSIBLY THE KEY FOB. I CAN PLAY WITH THE FOB AND IT DOES KILL THE ENGINE. I UNDERSTAND THIS HAS BEEN A PROBLEM WITH OTHER CHRY., PRODUCTS, AND COULD BE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325259May 20, 2020
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE STALLS AND ALL ELECTRICAL TURNS OFF WHEN DRIVING. WHEN THE VEHICLE IS IN MOTION AND SLOWING DOWN TO MAKE A TURN THE VEHICLE STOPS RUNNING AND THE WHOLE ELECTRICAL SYSTEM TURNS OFF SO THERE IS NO POWER STEERING, NO BRAKES, THE WHOLE ELECTRICAL SYSTEM FAILS. THE STABILITY CONTROL LIGHT COMES ON AFTER A FEW SECONDS AND STAYS ON UNTIL YOU PULL OVER TURN THE KEY OFF AND THEN BACK ON. THE VEHICLE RESTARTS AFTER YOU DO THIS BUT IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325273May 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED SHE PULLED OVER AND WAITED A FEW SECONDS BEFORE RESTARTING VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC HOWEVER, A MECHANIC AND DIAGNOSTIC TEST WAS PERFORMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.*DT CONSUMER STATED STALLING HAS HAPPENED 40 TIMES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325190May 19, 2020
ENGINE
WHILE AT A RED LIGHT VEHICLE BEGAN RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON DROPPED OFF AT ARIGO DODGE WEST PALM BEACH WAS TOLD MY MOTOR HAS MISFIRE ON #. 4 DEALER SHIP SAID IT HAS A CRACKED HEAD . THE VEHICLE HAS 98,000 MILES OUT OF WARRANTY NO COVERAGE OR PROGRAMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324606May 15, 2020
UNKNOWN OR OTHER
MY HEADREST ON MY WIFE'S 2013 TOWN AND COUNTRY EXPLODED WHILE WE WERE PARKED AND INSIDE THE VEHICLE WAITING ON MY SON TO COME OUT OF THE HOTEL. IT HIT ME SO HARD, I LITERALLY SAW STARS AND IT STUNNED ME...I DIDN'T REALLY KNOW WHAT HAD HAPPENED...WE WERE IN LAKELAND WHEN THIS HAPPENED AT THE LAKELAND CONVENTION CENTER PICKING UP OUR SON WHO WAS PARTICIPATING IN THE STATE SCIENCE FAIR. AFTER THE HEADREST, IT TOOK A LITTLE BIT TO GET MY SENSES BACK...AFTER MY SON CAME OUT, WE HEADED BACK TOWARDS HOME WHICH WAS ABOUT HOUR AND 15 MIN RIDE BACK.. I HAD MY WIFE CHECKING THE INTERNET TO SEE WHAT IF WHAT WE HAD EXPERIENCED HAD HAPPENED TO OTHERS BUT WE HAD NO INTERNET MOST OF THE DRIVE..I TOOK SOME MEDICATION FOR HEADACHE AND NECK, WHEN I GOT HOME...SPENT TIME AFTER ARRIVING HOME AND THE NEXT MORNING DOING RESEARCH TO FIND THAT THERE HAD BEEN MULTIPLE INCIDENTS OF HEADRESTS EXPLODING AND PEOPLE BEING HURT...I MADE AN APPOINTMENT WITH DR WHO PRESCRIBED SOME MEDICATION, THE TO CHIROPRACTOR---BEEN SEEING HIM SINCE THAT TIME..I HAVE DOCUMENTS OF VISITS UP TO THIS POINT. I SPOKE TO CHRYSLER TO BEGIN WITH AND THEY TOLD ME IT WASN'T THERE RESPONSIBILITY AND I WOULD HAVE TO PAY TO HAVE REPLACED....I TOLD THEM THAT I WASN'T GOING TO PAY FOR IT---I WAS GIVEN A NUMBER TO SPEAK WITH SOMEONE AT CHRYSLER...THEY SENT AN INDEPENDENT PERSON TO DO SOME DIAGNOSTICS AND TESTING AND INFORMED ME THAT IT WAS CHRYSLERS FAULT AND THAT THEY WOULD PAY TO HAVE HEADRESTS REPLACED. ALL I CAN SAY IS THAT I CAN SEE HOW SOMEONE'S NECK CAN GET BROKE. THE IMPACT WAS SEVERE, ENOUGH TO STUN ME AND I AM A BIG MAN--6/4 380 POUNDS--I THOUGHT THAT SOMEONE HAD HIT US FROM BEHIND IT WAS SO HARD... I HAVE BEEN AT CHIROPRACTOR FOR OVER A YEAR--DIFFERENT TIMES AS IT WOULD BE BOTHERING ME...SEEMS TO BE AN ONGOING ISSUE--I HOPE THAT THIS ISSUE CAN BE ADDRESSED*DT*DT*JB *JS *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11324667May 15, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I HAVE AN ADDITIONAL COMPLAINT: 11286310. TRACTION CONTROL AND ABS SYSTEM DEACTIVATED WHILE DRIVING AROUND TOWN. ENGINE CUT OFF WHILE DRIVING, SPEEDOMETER DASH CLUSTER STOPS WORKING WHILE DRIVING, WITH CHILDREN IN VEHICLE (MINIVAN). U110A DTC. NETWORK, MFG, FUEL AND AIR METERING FAULT. DRIVING SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324680May 15, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON A FLAT STRAIGHT ROAD AROUND 35-45 MPH VEHICLE (ABOUT 80K MILES) LOST ALL POWER AND STEERING. WAS LUCKY TO GET ON THE SHOULDER AND RESTART THE CAR. THIS HAS HAPPENED TWICE IN THE LAST MONTH. ALL OTHER RECALLS AND REPAIRS ARE UP TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324449May 13, 2020
ENGINE
MY VAN STARTED MAKING A CLICKING NOISE WHILE ON AND WAS PULLING A CODE FOR MISFIRES IN THE ENGINE. IT TURNED OUT TO BE A COMMON KNOWN CONDITION CAUSING METAL IN THE OIL SYSTEM. I STILL OWE $8500.00 ON THIS VAN. I AM A SINGLE MOTHER OF THREE AND NOW WILL BE UPSIDE DOWN ON A CAR THAT I LOVE. I SPOKE TO DIFFERENT MECHANICS WHO AGREED IT HAPPENS IN THIS MODELS ENGINE. I BELIEVED CHRYSLER TO BE TOP QUALITY PRODUCT AND NEVER IMAGINED THAT I WOULD BE ON THE OTHER END OF A CALL TELLING ME THAT MY TOP QUALITY CAR IS NOT WHAT I THOUGHT IT WAS. I AM EXTREMELY DISAPPOINTED AND HAVE FEEL IT NEEDS REPORTED SO OTHER FAMILIES DO NOT HAVE TO GO THROUGH THE SAME FINANCIAL BURDEN THAT I AM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324450May 13, 2020
POWER TRAIN
POWER TRAIN STOPPED WORKING IN THE MIDDLE OF A PUBLIC STREET WHILE IN MOTION, HAD TO REPLACE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324078May 11, 2020
ENGINE, POWER TRAIN
SUDDENLY EXPERIENCED BAD JERKING ABOVE 35 MPH AND FOUND OUT WAS A MISFIRES. REPLACED 2 SPARK PLUGS. MISFIRES STILL OCCURRING WHICH CAN NOW BE FELT WHILE IDLE (JOLT/HICCUPS AND AROUND 50-60 MPH). CAN ALSO HEAR ENGINE TICKING. COMMON WITH 2011-2013 ENGINES AND 2014 ENGINES ARE THE SAME SO EXTENDED WARRANTY SHOULD BE PROVIDED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324107May 11, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY ALL THREE MECHANICS THAT CYLINDER NUMBER 4 WAS DEFECTIVE. THE VEHICLE WAS THEN TAKEN TO NAPLES DODGE CHRYSLER JEEP RAM (6381 AIRPORT-PULLING RD, NAPLES, FL 34109) TO BE DIAGNOSED HOWEVER, THE CONTACT DECLINED TO HAVE THE VEHICLE DIAGNOSED AFTER BEING INFORMED THAT A DIAGNOSTIC FEE WOULD BE ASSESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324159May 11, 2020
POWER TRAIN
MY WIFE WAS DRIVING HOME ON THE HIGHWAY, WHEN THE TRANSMISSION STARTED MAKING A WHINING NOISE AND WOULD BARELY MOVE, SO I CHANGED THE FILTER AND FLUID, HELPED FOR ABOUT 500 MILES, THEN DID IT AGAIN, SO I REPLACED THE FILTER AND FLUID AGAIN, AND SAME THING, STARTED DOING IT AGAIN AROUND 500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324211May 11, 2020
UNKNOWN OR OTHER
TRAVELING ON THE HIGHWAY AT APPROXIMATELY 55MPH THE VAN SHUTS DOWN. NO POWER WHATSOEVER. THIS HAS HAPPENED TO US 3 TIMES WHILE TRAVELING THIS SPEED ON A BUSY ROAD. I TRAVEL WITH TWO HANDICAPPED SONS IN WHEELCHAIRS AND THIS HAS BEEN A VERY SCARY EXPERIENCE ALL 3 TIMES. NOBODY CAN TELL US WHAT IS WRONG AND THEY DON'T EVEN KNOW WHERE TO BEGIN TO LOOK. NOW MY BOYS ARE CONFINED AT HOME WITHOUT A VEHICLE FOR ME TO DRIVE THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324013May 10, 2020
POWER TRAIN
WHEN I DRIVE IN HIGHWAY AND TRYING TO A FULL STOP BECAUSE OF TRAFFIC THE CAR SHUTS OFF . IN THE STOP SIGN WHEN I MAKE FULL STOP THE CAR JUMPING LOOKS LIKE THE GEAR IS NOT GOING DOWN. EVEN WHEN I DRIVE UP HILL THE GEAR IS NOT GOING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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