Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11328002June 9, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE AUTO DOOR LOCKS ON THE REAR SLIDING DOORS JAMMED AND STOPPED WORKING. AFTER MANUALLY UNLOCKING THE DOORS, THEY NOW BOTH WORK, BUT THE LOCK ACTUATORS ON BOTH SLIDING DOORS MAKE A LOUD BUZZING SOUND. THE PASSENGER SIDE REAR DOOR DOES IT WHEN IT UNLOCKS, AND THE DRIVER SIDE REAR DOOR DOES IT WHEN IT LOCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327785June 8, 2020
POWER TRAIN
DRIVING ON CITY STREET, TRANSMISSION STARTED MAKING A WHINING NOISE AND LOST POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327809June 8, 2020
ENGINE
DRIVING AND THE ENGINE SLIPS AND SUDDENLY SHIFTS ALMOST MAKING ME HAVE AN ACCIDENT AND THEN GO OUT COMPLETELY AND CAR WON'T DRIVE. THE CAR IS UNDER 100,000 AND TRANSMISSION SHOULDN'T BE GOING OUT. IM READING A LOT OF THIS HAPPENING WITH THE 2016 TOWN AND COUNTRY. EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327605June 7, 2020
SERVICE BRAKES
AFTER CHANGING BRAKE COMPONENTS AND BLEEDING SYSTEM. THE BRAKE PEDAL CONTINUES TO GO TO THE FLOOR. OCCASIONALLY WORKING AS IF NOTHING IS WRONG . ALL THIS AFTER BLEEDING SYSTEM AND OBTAINING A SOLID PEDAL. DIY VIDEOS HAVE SHOWN OTHERS WITH THE SAME ISSUES AND NO REAL ANSWER AS TO WHAT PART TO REPLACE OR IF ITS AVAILABLE. THE MASTER CYLINDER BEING CHANGED HAS NOT RESOLVED THE PROBLEM. THE VEHICLE CONTINUES TO BE DRIVEN IN TOWN AND HIGHWAY. STOPPING THE VAN TAKES MORE TIME AND IS SCARY BECAUSE SOMETIME IT TAKES SEVERAL ATTEMPTS AT PRESSING AND OR PUMPING BEFORE SLOWING AND STOPPING. ALSO WHEN AT A STOP LIGHT THE PEDAL WILL SOMETIMES GO ALL THE WAY TO FLOOR YET STILL HOLDS VEHICLE IN THE STOPPED POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327667June 7, 2020
POWER TRAIN
MY VEHICLE IS A 2015 WITH A LITTLE OVER 87,000 MILES. I JUST HAD THE TRANSMISSION REPLACED FOR THE SECOND TIME SINCE 2017. THE FIRST HAD TO HAVE IT REPLACED IN 2018 AND THEN AGAIN IN JUNE 2020. THERE'S OBVIOUSLY A DEFECT WITH THE POWERTRAIN IN THIS VEHICLE. THIS VEHICLE HAS HAD THREE TRANSMISSIONS IN 5 YEARS. IT IS STILL SPUTTERING AND DOESN'T FEEL RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327508June 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING IN A PARKING LOT OF A GROCERY STORE, MY VAN'S CLUSTER BOARD STARTED GOING HAYWIRE, ILLUMINATING ALL WARNING LIGHTS, TURNING WIPER BLADES ON WITHOUT THEM BEING ON, OPENING WINDOWS. TURNED VAN OFF AND WAITED A FEW MINUTES AND EVERYTHING WAS BACK TO NORMAL. NEXT DAY IT DID IT AGAIN WHEN DRIVING DOWN THE ROAD AT 55 MPH. TOOK IT TO THE MECHANIC AND IT DID IT FOR HIM. HE BELIEVES IT HAS TO DO WITH THE WIRING IN SLIDING DOOR, WHICH DOES HAVE A RECALL BUT NOT FOR MY PARTICULAR VAN. IF MY 2008 TOWN AND COUNTRY COULD ALSO CATCH FIRE AT THE WIRING HARNESS, IT NEEDS TO BE INCLUDED IN THE RECALL. EITHER WAY, IT IS EXTREMELY UNSAFE TO BE DRIVING AT 55 MPH AND HAVE EVERYTHING START TO GO HAYWIRE IN YOUR CAR. I'M AFRAID TO DRIVE IT. THIS PROBLEM ABSOLUTELY NEEDS TO BE LOOKED INTO AND AT THE LEAST, GIVE THE CONSUMERS A REASON FOR IT AND A REPAIR SOLUTION THAT DOESN'T COST THEM THOUSANDS OF DOLLARS TO TRY AND TROUBLESHOOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327391June 5, 2020
SEATS
HEADREST SAFETY FEATURE OF DEPLOYING FORWARD ACTIVATED WITHOUT CAUSE WHILE DRIVING AND NO OUTSIDE CONTACT WAS MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327405June 5, 2020
ELECTRICAL SYSTEM
WHEN DOORS LOCK THERE IS A LOUD BUZZING TYPE SOUND COMING FROM THE BACK DOOR.I DOESN'T MATTER IF THE VEHICLE IS MOVING AND THE DOORS AUTO LOCK, OR IF PARKED AND THE DOORS ARE MANUALLY LOCKED. COULDN'T ATTACH A SOUND VIDEO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327308June 4, 2020
SEATS
I WAS DRIVING DOWN THE ROAD AND THE DRIVER'S SIDE HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD. I THOUGHT THE TV FROM THE CEILING HAD FALLEN DOWN AND HIT ME, IT WAS PRETTY HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327114June 3, 2020
STRUCTURE:BODY
THE DRIVER SIDE PASSENGER DOOR WILL NOT UNLOCK/OPEN. IT LIMITS MY ABILITY TO GET TO MY CHILD QUICKLY IN THE EVENT OF AN EMERGENCY, ON SIDE OF ROAD, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327116June 3, 2020
SEATS
PASSENGER SIDE, 2ND ROW SEAT, DOES NOT FULLY RELEASE FROM ANCHOR TO ALLOW 3RD ROW PASSENGERS TO EXIT CAR. TOP PART OF SEAT FOLDS DOWN, BUT BOTTOM PART STAYS ANCHORED TO CAR. SEEMS LIKE CABLE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327113June 3, 2020
POWER TRAIN, STEERING, UNKNOWN OR OTHER
WHILE DRIVING THE CAR, THE WHEEL LOCKED AND WAS UNABLE TO BREAK. HAD TO SLOW TO STOP. VEHICLE WAS BROUGHT IN TO DEALER TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327023June 2, 2020
AIR BAGS, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
2010 DODGE TOWN & COUNTRY AIR BAG LIGHT ON WHICH CAUSES HORN NOT TO WORK AN CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326772June 1, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TOTAL INTEGRATED POWER MODULE MY VAN WAS HAVING PROBLEMS STARTING THEY LACKED INTELLIGENCE BY TELLING ME IT WAS BECAUSE I NEEDED A TUNE UP AND SOME OTHER MINOR FIXES 2 DAYS LATER IT WON'T START AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326632May 30, 2020
ELECTRICAL SYSTEM
LOSING ALL ELECTRICAL WHILE DRIVING DOWN THE ROAD FOR ABOUT 2 SECONDS AND THEN COMES BACK ON WITH EVERYTHING RESET . HAPPENS 1-2X PER WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326635May 30, 2020
SEATS
WIFE WAS DRIVING THE CAR AS NORMAL WHEN BOTH ACTIVE HEAD RESTRAINTS DEPLOYED FOR NO REASON. THERE WAS NO SUDDEN STOP, NO IMPACT. ONE BLEW ALL THE WAY APART, THE OTHER BLEW HALF APART, AND THEN BLEW COMPLETELY WHEN SHE TOUCHED IT TO TRY TO ASSESS WHAT THE PROBLEM WAS. THE CAUSE IS SIMPLE TO DETERMINE. THE HEAD RESTRAINT IS A METAL PIN RETAINED BY CHEAP PLASTIC, AND THE PLASTIC BROKE. I HAVE THE PLASTIC CHIPS TO PROVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326535May 29, 2020
ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326530May 29, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 45 MPH, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OFF OF THE ROADWAY AND THE VEHICLE WAS TOWED TO HER RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO JACKSONVILLE CHRYSLER JEEP DODGE RAM LOCATED AT 11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000, WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326355May 28, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A NOISE OCCURRED THAT WAS COMING THROUGH THE VEHICLE VENT DRIVER SIDE FRONT DOOR AND SMOKE WAS COMING THROUGH THE VENT SWITCH. THE CONTACT ALSO STATED THAT ON THE DRIVER SIDE BY THE THIRD-ROW SEAT THE CIGARETTE POWER SUPPLY CAUGHT ON FIRE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TOOK A BEACH TOWEL TO SMOTHER THE FIRE FOR IT NOT TO SPREAD AND BURN HIS LEFT HAND BUT DID NOT SEEK MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND GIVEN A CASE NUMBER [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 64,700. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11326192May 27, 2020
ENGINE
THE VEHICLE'S ENGINE STOPPED RUNNING SIX DIFFERENT TIMES SINCE DECEMBER 11, 2019 WHILE DRIVING BETWEEN 25 TO 40 MPH. ALL OF THE POWER, ENGINE, ETC. JUST QUIT AND I COASTED TO THE SIDE OF THE ROAD. PUT IT IN PARK, TURNED OFF IGNITION. RESTARTED VEHICLE WITH NO PROBLEM. THE LAST TWO DAYS, THE VEHICLE HAS STALLED TWICE. THE TRACTION CONTROL LIGHT HAS ALSO COME ON. WE HAVE TAKEN IT TO FIRESTONE WHO RAN A DIAGNOSTIC ON IT AND COULD NOT FIND THE PROBLEM. THIS IS A VERY DANGEROUS CONDITION AND APPEARS THAT THERE ARE NUMEROUS INDIVIDUALS THAT HAVE HAD THE SAME PROBLEM. WE HAVE ATTACHED THE INVOICE FROM FIRESTONE WHERE THEY RAN THE DIAGNOSTIC. *TR THE CONSUMER HAS STATED THAT TRANSMISSION WAS REPLACED IN JULY 2017.THE CONSUMER ALSO STATED THAT SINCE DECEMBER 2019, THE VEHICLE HAS STALLED 6 MORE TIMES.*AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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