Chevrolet Traverse Complaints

593 consumer complaints on file.

#11682256August 21, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
Right rear brake light and turn signal are not operating, making an unsafe driving condition. Vehicle taken to dealership and parts on back order preventing unsafe condition to be corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682183August 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased a 2025 Chevy Traverse in April 2025. The car had under 1056 miles on it. I was in another state 325 miles away from home when lights came on in the car. The PARK brake came on, the ABS light came on and a few others. The alert said, Service ESC, and service Brake Assist. What component or system failed or malfunctioned, and is it available for inspection upon request? We did research online and there were 33 other complaints from people with similar complaints. They reported that it was a master cylinder part and the dealers don’t have the part in stock. It could take up to two weeks for the part. How was your safety or the safety of others put at risk? My safety and my husband’s safety were at risk because we had to drive the car home. Our lives were at risk if the brakes failed. We took it to Key Motors a Chevy dealership in S. Burlington, VT. He said they would have to diagnose it themselves and the part could take two weeks or more. We cut our vacation short and could not stay in VT that long. We are elderly and did not have enough medicine, not to mention the cost of hotels. The VT dealer said without the computer, the car defaults to the driver like a 1980’s car. We took our chances and drove it home. Has the problem been reproduced or confirmed by a dealer or independent service center? No, but many people online have complained of the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We had it towed to our local dealership, Bob Johnson Chevrolet. They just sent us a bill for $214 for certified multi point vehicle inspection. I still don’t know what problem. Onstar diagnosed it as ABS braking and stability diagnostic code; an issue has been detected in the Antilock Braking System. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No other warnings or symptoms before messages appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682093August 21, 2025
ELECTRICAL SYSTEM
Radio screen went black and back up camera not working. no chimes or turn signal not making sound
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682014August 20, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Four weeks after purchasing the vehicle the anti-lock brakes light, traction control and forward collision lights all came on. I took it to the dealership and was told this is a known issue with the master cylinder. My car was there for 13 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681975August 20, 2025
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
The contact owns a 2024 Chevrolet Traverse. The contact stated that while attempting to open the hatch, the hatch opened and then unintendedly lowered within seconds. The contact stated that her husband had sustained a minor injury to the head while placing groceries in the vehicle when the hatch closed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the rear hatch motor was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11681821August 20, 2025
POWER TRAIN, UNKNOWN OR OTHER
This vehicle had 19500miles on it when we picked it up at the airport rental agency. It was 2WD model. We used it for 2200 miles on a family vacation and 95% of this was interstate highways. Smooth road surfaces. The travel conditions were sunny hot, dry. There were 6 passengers and a decent amount of luggage. Rear cargo area still had foot or more of space though so it was not stuffed like for a beach trip. At one point after getting on the highway from on ramp, there was a horrible sound. It got louder and louder quickly and caused us to panic. My husband looked in all the mirrors. He said it sounded like a Peterbilt semi was barreling down on our ass. But there was none in the mirrors. He quickly let off the gas pedal during this and the sound went away. As we sped up again though, it did the same thing and this time even louder. Starting around 72mph. Something was resonating in the body or powertrain of the car and it seemed like it was about to come apart! We did a check quickly, all of the windows were completely up, the AC was on. The radio was off. He slowed back down, the sound went away. But for 3rd time of trying to reach 75mph, the whomping sound came back and was so intense, it was debilitating and he almost could not hear me talking. We didn't know what to do. He braked immediately to pull off to the side. On a busy highway. After we stopped he got out to look at the tires but we did not a have tire pressure gage. They seemed perfectly normal. He looked under car, in wheel wells, opened the hood with the engine running, shook the car from side to side. Nothing was found loose or hanging down. After this, we could hear the same type of sound at 54mph, 60mph, and between 72-77mph , it all came down to what RPM and gear the transmission was in. This seems like a total design flaw in the chassis or power train. We told the rental agency that no one should be using or buying this car until the issue was fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681631August 19, 2025
SERVICE BRAKES
We have. 2025 Chevy Traverse that we bought 10 days ago and it has 597 miles. I stopped at a location turned off the car. When I got back in to leave and turned it on, The brake light came on, and brake light, collision light, service ESC and service brakes light. Apparently there are 4 or more GM cars in the dealership service department for over a month waiting for the part to fix this issue. The car is currently in the service department of the dealership we bought it from 10 days ago with no known date of fixing due to the national back order on parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681565August 19, 2025
SERVICE BRAKES
On 8/11/2025 the brakes failed and the brake petal went all the way down. The check engine light came on as well as the ABS, traction control, front collision lights. The service ESC and service brake assist came on as well. It’s in the shop and needs a new brake master cylinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681520August 19, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
8/4/25 Vehicle was pulling from side road to main highway when lights and warnings came on dash cluster. brakes were very soft and not very responsive, car was slowed down on its own. Was able to pull into a driveway and take photos of some of the messages. One said service traction control, one said service ASC, and one said ‘brake assist fail, press hard to brake, speed reduced. After restarting car all was normal. 8/11/25. Sitting in some morning traffic and all the same messages came up and brakes were soft again. Was able to keep some distance between myself and other cars until I could get off the road. Immediately made an appointment for dealership service. After restarting car, all was normal again. Took car to dealership at appointed time and they kept it for a week and only did test drives to try and recreate problem. When they couldn’t they returned the vehicle to me with nothing done but clearing codes and checking for updates. This is unacceptable. I am hauling my precious grandchildren in a brand new vehicle that could have a braking failure at any time. Obviously braking failures can cost lives. There is a GM service bulletin for this exact problem in December 2024 (N242482170) requesting the master cylinder should be replaced. This service bulletin doesn’t extend to the 2025 Traverse model and it should as the problems are exactly the same. I hope this can be resolved. I’m very uneasy driving now and just keep wondering when this will happen again and how bad it could be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681075August 16, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On Aug 15th, 2025 I went to pick up my children from school. As I picked up my child and turned the vehicle on to go pick up my second child, the car notified me on the dash board of 4 icons. Brake, ABS, traction and collision. Service ESC and Brake assist service needed. I was very concerned when I went to drive and when I gently eased into the brakes I could hear a small noise, every time I pressed the brakes. My second childs school is about 4 minutes away. I called Chevrolet dealership where I purchased it from in February, explained everything and they said i needed to take it in to a Chevrolet dealership near me. I called the nearest Chevy dealership and they said to bring it in the same day or the next day. Saturday Aug 16th, 2025 at 8am I was at the dealership. They checked to see what codes ran up and if it was safe to drive, they pulled 4 codes and told me it wasn't safe and I needed to leave it for 10-14 days minimum. They said they could not provide me a vehicle / loaner. I had already called Chevrolet Customer service the day before to receive assistance with a temporary vehicle as the dealership had told me they had no loaner to provide. I explained to Chevrolet Customer service that I am a disabled & handicap veteran with children. I do not have a secondary vehicle and it is a necessity as i drop off and pick up my children and attend medical appointments. The employee was able to open a case for me and send it to the regional person around my area. No one has called me. Today Saturday, I dropped off my vehicle and picked up a rental according to the guidelines provided by the Chevrolet employee for reimbursement a GM vehicle under $44 a day. This is a huge inconvenience , unacceptable from a new 2025 vehicle. Ot has put me in a hardship position financially. The hassle, my Traverse has handicap plates and my rental does not. Very upset and frustrated. I need as much support and help from GM / Chevrolet to resolve this SAFETY issue for my children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681032August 16, 2025
SERVICE BRAKES
Was out of town and at that time was in the highway when notification came up advising no brake pad life and brakes started squeaking. Took it to dealership next day and was advised there is a problem with the master brake cylinder which is in nation wide back order. Has been at the dealership since then
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680782August 14, 2025
SERVICE BRAKES
The second major safety issue with this vehicle occurred on 5/15/2025 when we lost control of the vehicle while traveling on the highway. During this time, the windshield wipers went halfway up and stayed up. The radio randomly turned on and off. The horn randomly honked. The air didn’t work. There was no ability to turn on hazard lights to warn other drivers. We had no ability to brake as the brakes felt hard and didn’t slow the vehicle. Steering was nearly impossible as the wheel felt locked in place and barely moved to either side. At the time we got several warning lights including theft protection and brake service. The vehicle had 27,965 miles on it at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680781August 14, 2025
SERVICE BRAKES
The first major safety issue occurred on 4/2/2025 when we had brake malfunction. Brakes did not work properly creating a very dangerous situation when the vehicle wouldn’t stop when applying pressure on the brakes. The brakes made a strange noise, felt hard, and didn’t slow the vehicle as they typically do. At the time we received a service brake sensor notification. Car was “repaired” at the Elco dealership where the vehicle was purchased. The vehicle had 25,597 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680766August 14, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
Brake light, ABS light, Forward collision light and Traction control light all come on when the car was started. Had to be towed to Woody Folsom dealership in Baxley, GA and is currently still there. Was told it was the brake master cyclinder and it is on nationwide backorder. The part came in this week and they put it in and could not get the car to program. They are waiting for another brake master cyclinder to arrive. So I am at 8 weeks of the car being down and in service at the dealership with no estimated date of when and if it can be fixed. I have received Onstar notifications that says A critical issue with the engine and transmission system in your 2025 Chevrolet Traverse has been detected. The battery in your 2025 Chevrolet Traverse is critically low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680529August 13, 2025
SERVICE BRAKES
New vehicle (bought in April 2025), vehicle has about 6400 miles. The ABS, forward collision braking system, traction and emergency brake services light all popped up (including alerts stating "Service ESC" and "Service Brake Assist"). Took to the dealership and was told the master brake cylinder needs replaced. They said the part is on back order and no eta.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680512August 13, 2025
SERVICE BRAKES
When my new vehicle hit 4k miles, the dash started to show alerts for "Service ESC" and "Service Break Assist". As well as those alerts, there were additional notification lights for "Brake", "ABS", "Electronic Stability Control (ESC)/Traction Control", and "Forward Collision Alert (FCA)". After some research, I was worried to drive my car incase the breaks would not work properly. So I discontinued to used my car with my 2 young children. The Chevy dealership has confirmed it's the back master cylinder that needs to be replaced. From my research, this is a common issue happening and a roll over issue from the 2024 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680408August 13, 2025
ENGINE
Transmission failed at 7100 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680403August 13, 2025
POWER TRAIN
The contact owns a 2022 Chevrolet Traverse. The contact stated that occasionally, after shifting into park(P), the message to "Shift to Park" was displayed on the instrument panel. There were no warning lights illuminated. During the failure, the contact was unable to turn off the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The contact referenced Technical Service Bulletin Number: 19-NA-206; as a possible cause for failure. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680385August 13, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
August 6, 2025 I was driving and it started to rain and there was a little rain on the road and my vehicle appeared to be hydroplaning. I had never experienced that before and it scared me to the point that I reduced my speed significantly. I arrived at my destination and was there for about three hours and when I started my 2025 Chevrolet Traverse I had 4 lights come on my dashboard along with a warning chime. The lights were the BRAKE LIGHT, ABS LIGHT, FORWARD COLLISION ASSIST LIGHT AND TRACTION CONTROL LIGHT; and a Service ESC and Service Brake Assist message popped up in separate boxes from the lights themselves. I turned off my Traverse and hoped it was some fluke thing and again the same lights came on and same messages. I drove my vehicle home cautiously and parked it. I called the dealer I purchased it from the following morning and was given a service appointment 11 days out and I stated that was unacceptable since I was not sure the vehicle was safe to drive from everything I was reading online. The service dept stated that they could place it on a machine if I stopped into the dealership and let me know if was safe to drive. My husband drove it to the dealership 25 miles away and wasn't happy with the service department and spoke to a manager and he stated they would look at my vehicle the following day and gave me a loaner. My husband advised the manager that everything I had been reading pointed to an issue with the master brake cylinder and the parts are on backorder and the manager said he hadn't heard of any issues with them. I received a call 4 days later after asking the status of my new car repeatedly and was told that it is the master brake cylinder and a couple of the parts are on backorder and they don't know when they will arrive; could be a week, two or a month. I am extremely concerned about the seriousness of this issue and the lack of parts to repair the vehicle. As I stated, there are multiple incidents on google over this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680310August 13, 2025
SERVICE BRAKES
Experienced severe vibrations while driving and when I got out of the car there was a burning smell coming from inside the driver's side front tire. No warning light or messages on my dash. Brought to the dealer to find that the master brake cylinder is defective and I am currently waiting over a month to have it repaired as the parts are unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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