Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10242477September 16, 2008
SERVICE BRAKES, HYDRAULIC
FRONT DISC BRAKES MAKE A GRINDING NOISE WHEN APPLIED ESPECIALLY GOING DOWNHILL. ROTORS AND PADS ARE IN PERFECT CONDITION. DEALER SAID THAT THEY ARE NOTED FOR THIS PROBLEM YET THEY WILL DO NOTHING TO CORRECT AS THERE IS PLENTY OF PAD LEFT. NOISE IS VERY BOTHERSOME. IT SOUNDS AS IF THE PADS ARE WORN OUT AND STARTING TO GRIND INTO THE ROTORS. THIS IS DEFINITELY A FACTORY DEFECT AND GM SHOULD OFFER A NEW TYPE OF PADS TO ELIMINATE THE NOISE! THESE ARE THE FACTORY ORIGINAL PADS ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242184September 15, 2008
SERVICE BRAKES, HYDRAULIC, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, EQUIPMENT
I BOUGHT A BRAND NEW IMPALA, YEAR 2008. AFTER APPROXIMATELY 10K MILES I EXPERIENCED A VIBRATION IN THE REAR WHEN BRAKING. WHEN I BROUGHT THE CAR TO RADLEY CHEVROLET IN FREDERICKSBURG, THEY TOLD ME THAT THE ROTORS WERE WARPED AND IT WAS MY FAULT AND NOT COVERED BY WARRANTY. THEY SAID THAT THE LUG NUT TORQUE WAS NOT CORRECT AND UNEVEN. I NEVER TOUCHED THE LUG NUTS OR ROTATED THE TIRES AS THE TORQUE ISSUE WAS REAR ONLY AND TREAD WEAR PROVED THERE HAD BEEN NO ROTATION. I WENT TO CHEVROLET CUSTOMER SERVICE WHO STATED THE RADLEY SERVICE MANAGER WAS SUCH A GREAT GUY AND HE BELIEVED THE SERVICE MANAGER. WHEN I EXPLAINED THAT THE TREAD WEAR PROVED THE TIRES WERE NOT ROTATED HE THEN TOLD ME THAT NOT ROTATING THE TIRES WAS A MAINTENANCE VIOLATION ALSO. I ASKED HIM THAT NOW YOU ARE CLAIMING THE UNEVEN TORQUE WAS DUE TO ME NOT ROTATING THE TIRES. I AM FRUSTRATED AS I AM RIGHT AND NEVER TOUCHED THOSE TIRES OR NUTS. I AM NOT EVEN SURE WHERE THE WRENCH IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242207September 15, 2008
ELECTRICAL SYSTEM
MY CAR RANDOMLY DOESN'T LIKE TO START. I HAVE BEEN STRANDED IN MANY PLACES BECAUSE OF IT. I DO NOT THINK IT IS FAIR TO ME TO HAVE TO BE LATE TO WORK JUST BECAUSE MY CAR DOESN'T FEEL LIKE STARTING FOR 10 MINUTES. IT'S GETTING TO THE POINT WHERE I AM GOING TO HAVE TO START IT LIKE A HALF HOUR EARLY JUST SO I KNOW THAT I WON'T BE LATE TO WORK. I HAVE ALSO BEEN STRANDED AT A STORE AT NIGHT. WHAT WOULD HAVE HAPPENED IF SOMEONE WOULD HAVE CAME UP TO ME...LET ME SEE A YOUNG GIRL SITTING IN A CAR LATE AT NIGHT ALL BY HERSELF...THAT'S NOT A GOOD WAY TO GET ROBBED OR ANYTHING ELSE...THANK YOU GM FOR A WONDERFUL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242225September 15, 2008
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHENEVER THE CONTACT DROVE OVER A BUMP IN THE ROAD, HE HEARD A LOUD BANGING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT MILEAGE WAS 55,681 AND FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242324September 15, 2008
UNKNOWN OR OTHER
THIS AM DURING MORNING TRAFFIC AND MY VEHICLE CUT OFF. THIS HAPPENED SEVERAL TIMES LEADING TO ME HAVING TO GET MY CAR TOWED TO A CHEVY DEALER. COME TO FIND OUT MY PASSLOCK SENSOR FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242316September 15, 2008
FUEL SYSTEM, OTHER, POWER TRAIN
GM ADVERTISES THAT MILEAGE FOR AVERAGE HIGHWAY DRIVING IS 28 MPG. THE CAR DOES NOT MEET OR EVEN COME CLOSE TO THIS STANDARD. I HAVE TESTED MILEAGE WITH 100% HIGHWAY DRIVING AND THE MAX MPG IS 23. WITH SOME MINIMAL OFF HIGHWAY DRIVING (TO AND FROM HIGHWAY) THE MPG AVERAGES 21 TO 22. OFF HIGHWAY MPG AVERAGES 19. MY INVESTIGATIONS HAVE FOUND THAT GM HAS CHANGED THE FINAL DRIVE RATIO. AT 70 MPH THE ENGINE RPM IS 2,300. THAT IS 300 RPM MORE THAT PREVIOUS MODEL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242122September 14, 2008
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
1. CASUAL USE OF VEHICLE APPEARS TO BE THE ONLY VARIABLE LEADING UP TO THE DISPLAY OF THE SECURITY MESSAGE AND THE CAR NOT STARTING. 2. MY RESEARCH SUGGEST THE ETIOLOGY OF THE PROBLEM (CAR NOT STARTING AND SECURITY MESSAGE DISPLAY) MAY BE A MALFUNCTION OF THE PASSLOCK SYSTEM, BUT FAILURE CAN STILL OCCUR ONCE PASSLOCK IS REPLACED. THE CAR FAILS TO START ABOUT ONCE EVERY TWO WEEKS AND IS UNPREDICTABLE. THIS PROBLEM HAS OCCURRED OVER THE PAST TWO YEARS, WITH THE EXCEPTION OF A THREE MONTH PERIOD OVER THE SUMMER OF 2008 DURING WHICH THE CAR'S BODY CONTROL MODULE WAS REPLACED BY A GM DEALER. THE CONSEQUENCES OF THE CAR FAILING TO START INCLUDE THE DRIVER MISSING WORK, BEING LATE TO WORK, BEING STRANDED IN 90 DEGREE HEAT AND IN SECLUDED AREAS. 3. A BODY CONTROL MODULE WAS REPLACED IN AN ATTEMPT TO CORRECT THE SECURITY MESSAGE/PASSLOCK ISSUE AS WELL AS AN OTHER ISSUE (CHARGING SYSTEM FAILURE). APPROXIMATELY THREE MONTHS LATER THE CAR AGAIN WOULD NOT START AND THE SECURITY MESSAGE WAS DISPLAYED. ***WHILE NO INJURIES HAVE YET OCCURRED, THE CAR NOT STARTING CAN LEAVE THE DRIVER AND PASSENGERS VULNERABLE TO THE ELEMENTS AND VICTIMIZE (ROBBERY, ASSAULT, RAPE, AND MURDER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242157September 14, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAD MY 2007 CHEVY IMPALA LT SERVICED AT DYER CHEVY (VERO BEACH,FL.) AND SINCE THEN THE TPMS WARNING LIGHT HAS BEEN COMING ON AND OFF DAILY. WENT IN A FEW WEEKS LATER TO HAVE SENSOR RESET AND IT STOPPED FOR A COUPLE OF DAYS. WENT IN ON 9/11/08 AND HAD A DETAILED CHECK WHILE TPMS LIGHT WAS STILL ON AND GOT NEWS THAT THE SENSOR WAS BAD AND HAD TO BE REPLACED, AS WELL AS THE 2 REMOTE TRANSMITTERS, SINCE THEY WOULD NOT WORK WITH THE NEW RECEIVER AT A COST OF $600 PLUS DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242081September 13, 2008
FUEL SYSTEM, OTHER
MY 2006 CHEVY IMPALA, EVERY TIME I HIT A BUMP MY GAS TANK MAKE A LOUD NOISE BY HITTING THE TRUNK UNDER THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242084September 13, 2008
EXTERIOR LIGHTING
NO EVENTS LEADING UP TO THE FAILURE. HAZARD LIGHTS SOMETIMES STOP WORKING ALONG WITH THE TURN SIGNALS PRESSING THE HAZARD LIGHT SWITCH WILL SOMETIMES CORRECT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241796September 11, 2008
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, ELECTRIC, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THE VEHICLE WITH 704 MILES ON IT IN FEBRUARY 2008. IN MAY OF 2008, THE TRACTION LIGHT CAME ON AND THE TRACTION CONTROL AND ABS WERE "DISABLED". I TOOK THE VEHICLE IN TO THE DEALER WHERE I PURCHASED IT, AND THEY TOLD ME I HAD WATER IN THE FUEL. AS I WAS LEAVING THE DEALERSHIP, THE TRANSMISSION STOPPED SHIFTING, AND THE CAR WENT INTO "LIMP" MODE. I LEFT THE CAR TO HAVE THE TRANSMISSION CONTROL MODULE REPLACED. I RECEIVED THE CAR BACK 5 DAYS LATER AND THE LIGHT CAME ON AGAIN, AND THE ABS AND TRACTION CONTROL WHERE DISABLED. I TOOK THE CAR TO ANOTHER DEALERSHIP IN THE HOPES THAT THEY COULD FIND THE TROUBLE. AFTER 14 DAYS IN SERVICE, THEY DETERMINED THAT RUST HAS CLOGGED THE FUEL SYSTEM OF THE VEHICLE. THE VEHICLE CURRENTLY HAS 9,800 MILES ON IT. THE CAR IS NOW "UNDRIVEABLE". THEY HAVE YET TO ADDRESS THE ROOT CAUSE OF THE SAFETY ISSUE THAT WAS THE CATALYST FOR THE SERVICE VISIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241808September 11, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER ON THE INSTRUMENT CLUSTER GOES HAYWIRE. IT STICKS WHEN DRIVING HIGHWAY SPEEDS, AND THEN REMAINS SHOWING A HIGH SPEED WHEN SLOWING DOWN. WHEN YOU THEN SPEED BACK UP, IT SHOWS SPEEDS UPWARDS OF 100 MPH EVEN WHEN DRIVING SLOWER THAN EXISTING TRAFFIC. IT WILL ONLY GET BACK TO 0 IF I TURN THE IGNITION OFF AND ON MANY TIMES. IT IS EXCEPTIONALLY DANGEROUS TO TRAVEL WITHOUT KNOWING THE CORRECT SPEED THAT YOU ARE TRAVELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241807September 11, 2008
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:HORN, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 15 MPH, ALL OF THE INSTRUMENT PANEL GAUGES STOPPED WORKING. PRIOR TO THE FAILURE, THE HEATER UNIT SHUT OFF WITHOUT WARNING. IN ADDITION, AFTER SEVERAL ATTEMPTS TO START THE VEHICLE, IT FINALLY STARTED AND DROVE ROUGHLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DISCOVERED THAT THE FAILURES WERE RELATED TO THE SECURITY SYSTEM IN THE CONTROL PANEL. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTIONS. RECENTLY, THE DRIVER MESSAGE CENTER AND HORN WERE NOT OPERATING, AND THE TRANSMISSION WAS NOT RUNNING PROPERLY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 13,000 AND CURRENT MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241909September 11, 2008
ENGINE AND ENGINE COOLING
THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATES THAT SHE DRIVES THE VEHICLE AND THE VEHICLE STARTS TO SHAKE AND WHEN SHE GIVES IT GAS IT CUTS OFF. THE CONTACT ALSO STATES THAT WHEN THE VEHICLE IS PARKED AND TURNE OFF THE CONTACT TRIES TO TURN THE VEHICLE ON AND IT DOES NOT COME BACK ON. THE CONTACT ALSO STATES THAT THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE FAILURE MILEAGE ANDCURRENT MILEAGE WAS 29511.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241755September 10, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHENEVER THE CONTACT ATTEMPTS TO START HIS VEHICLE WHILE THE SECURITY LIGHT IS ILLUMINATED, THE VEHICLE WILL NOT START. THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE CONTACT HAS NOTICED THE FAILURE SINCE PURCHASING THE VEHICLE. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241410September 9, 2008
ELECTRICAL SYSTEM
THE ELECTRICAL CLUSTERS SUDDENLY STOPPED WORKING. ALL THE GAUGES ON MY PANEL DO NOT WORK. THIS INCLUDES MPH, FUEL, RPM, ETC. HAS ANYONE ELSE HAD THIS SUDDENLY HAPPEN? SHOULD IT BE RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241575September 9, 2008
STRUCTURE
AIR WHISTLING IN DRIVERS SIDE WINDOW OR DOOR. DEALER AND GM STATE THIS IS NORMAL THAT THERE IS NOTHING TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241581September 9, 2008
SEATS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE DRIVER SEAT COMPLETELY DETACHED AND THREW THE CONTACT INTO THE BACK SEAT. HIS SPOUSE WAS ABLE TO GRAB THE STEERING WHEEL TO PREVENT A CRASH. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPAIRED IT UNDER WARRANTY. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD INVESTIGATE THE FAILURE AND CALL HIM BACK. THE CURRENT MILEAGE WAS 21,924 AND FAILURE MILEAGE WAS 21,900. UPDATED 10/03/08 *BF THE FRONT BRAKES SQUEAKED IRREGULARY WHENEVER THE CONSUMER TRIED TO STOP, THE TIRE PRESSURE MONTIORING SYSTEM WOULD INFORMT HE COSUMER ONE OR MORE OF THE TIRE WERE LOW, THE CONSUMER WAS TOLD THE TIRE SENSORS WERE BAD AFTER HAVING RETURNED FOR A SECOND TIME FOR THE SAME ROBLEM. THE BRACKET ON THE REAR MUFFLER HAD BROKEN, THE LATCH IN THE FRONT DRIVERS DOOR HAD BROKEN AND NEEDED TO BE REPLACED. UPDATED 10/07/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241591September 9, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, SERVICE BRAKES, HYDRAULIC, SEATS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKES WOULD SQUEAK VERY LOUDLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE BRAKES WERE LUBRICATED AND SHOULD BE FINE. TWO MONTHS LATER, THE TIRE PRESSURE SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PLACED AIR INTO THE TIRE AND THE SENSOR WARNING LIGHT ILLUMINATED AGAIN. THE DEALER STATED THAT THE SENSOR MALFUNCTIONED; THEREFORE, IT WAS REPLACED AND RECALIBRATED. THE CONTACT THEN BEGAN TO HEAR A RATTLING NOISE COMING FROM THE REAR PASSENGER SIDE. THE DEALER STATED THAT THE BRACKET FOR THE EXHAUST MANIFOLD MALFUNCTIONED AND WAS REPAIRED. THE LATCH MECHANISM ON THE DRIVER'S SIDE DOOR MALFUNCTIONED AND CAUSED THE DOOR TO SHAKE RAPIDLY WHILE IN MOTION. THE DEALER REPLACED THE DOOR LATCH. WHILE DRIVING 40 MPH, HE SUDDENLY DEPRESSED THE BRAKE PEDAL TO AVOID A CRASH ON THE INTERSTATE. THE DRIVER'S SEAT BRACKET SNAPPED AND THREW THE CONTACT BACKWARDS INTO THE REAR SEAT. THE PASSENGER IN THE VEHICLE GRABBED THE STEERING WHEEL TO AVOID A CRASH. THE CONTACT WAS COMPLETELY DISPLACED FROM THE NORMAL DRIVING POSITION. THE VEHICLE WAS TOWED TO THE DEALER AND WAS UNABLE TO BE DRIVEN. THE DEALER STATED THAT THE SEAT NEEDED TO BE REPLACED, BUT MADE THE NECESSARY REPAIRS IN ORDER FOR THE VEHICLE TO BE DRIVEN AGAIN. THE FAILURE MILEAGE WAS 100 AND CURRENT MILEAGE WAS 21,932.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241229September 7, 2008
STEERING
THE STEERING INTERMITTENTLY LOCKS OR IS DIFFICULT TO TURN BEYOND A CERTAIN ANGLE. IT OCCURS MOST OFTEN WHEN MAKING A LEFT TURN. WORKING THE WHEEL BACK AND FORTH USUALLY LOOSENS. SEVERAL TIMES I TOOK IT TO MECHANICS, BUT THEY WERE UNABLE TO REPRODUCE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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