Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10785834October 25, 2015
ELECTRICAL SYSTEM
WHILE DRIVING THE ELECTRICAL FUNCTIONS SUCH AS RADIO AND INSTRUMENT PANEL WILL START TO FLASH ON AND OFF WITH THE RADIO DISPLAY REBOOTING AT INTERMITTENT TIMES, AND SOMETIMES CONSTANTLY. POWER HAS ON OCCASION BEEN LOST COMPLETELY WHILE DRIVING. SOMETIMES THE SYMPTOMS ARE ONLY THE RADIO AND CONSOLE BELOW IT LOSING POWER, BUT WHEN IT GETS REALLY FREQUENT, A COUPLE OF THE INSTRUMENT WARNING LIGHTS REGARDING ABS AND ANOTHER ONE I CANNOT REMEMBER OFF HAND FLASH, AND THE STABILITRAC WARNING IS DISPLAYING "SERVICE TRACTION CONTROL". THIS CAN LAST FOR 5 MINUTES OR AS LONG AS A DAY OR MORE. I NOTICED ON AT LEAST TWO OCCASIONS, THE PROBLEMS STARTED ON VERY HUMID DAYS AT BOTH EARLY MORNING AND EVENING TIME FRAMES, AND NECESSARILY WHILE DRIVING IN RAIN. WHEN PROBLEM GETS EXTREMELY BAD, I USUALLY PULL OVER SOMEWHERE AND TAKE OFF THE "NEGATIVE" BATTERY CABLE FOR ABOUT 20 SECONDS USING A WRENCH I MUST CARRY IN THE VEHICLE, FORCING THE CONTROL MODULE OF THE VEHICLE TO RESET. THIS TEMPORARILY FIXES THE PROBLEM FOR AN UNDETERMINED AMOUNT OF TIME. THE VEHICLE WAS BROUGHT TO THE CHEVY DEALER AND THEY CLAIMED THEY COULDN'T FIND ANYTHING NOR HAVE THEY EVER HEARD OF THE PROBLEM. THIS PROBLEM OCCURS WHILE VEHICLE IS MOVING OR STATIONERY. THIS PROBLEM ALSO OCCURS ON EXPRESSWAYS OR CITY STREETS. THIS PROBLEM HAS OCCURED IN MULTIPLE STATES(NORTH CAROLINA ALONG THE COAST AND IN CHICAGO AREA. THIS PROBLEM HAS BEEN ONGOING FOR AT LEAST TWO YEARS . THE LAST TIME WAS ON SEPT. 30, 2015. I DO HAVE VIDEOS THAT I CAPTURED WITH MY PHONE BUT IT DOESN'T APPEAR THAT YOUR WEBSITE CAN SUPPORT THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785855October 25, 2015
ELECTRICAL SYSTEM
WHEN I RUN MY HEAT FROM DAY ONE OF GETTING THE CAR THE RADIO SHUTS OFF AND THE SCREEN WILL GO BLACK AND SHUT OFF AND TURN BACK ON WITH NO SCREEN ,THE VOICE CALLING WHEN THE RADIO GETS HOT SHUTS OFF OR THE RADIO WILL BE STUCK ON THE LAST NOTE THAT WAS SAID ON THE RADIO WILL PLAY LOUD FOR MINUTES AT A TIME ,IF YOU TOUCH THE RADIO WITH YOUR HAND IT WILL BURN YOUR HAND ,THIS IS ALL WHILE DRIVING THE ONLY WAY TO STOP THE RADIO FROM DOING THESE THINGS IS TO WAIT IT OUT I HOPE FOR A RECALL SOON A BRAND NEW CAR SHOULDN'T HAVE ISSUES LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785385October 22, 2015
UNKNOWN OR OTHER
MY WIFE PULLED INTO MY DAUGHTER'S DRIVEWAY TOOK HER FOOT OFF THE GAS PEDAL AND WAS GOING TO PUT HER FOOT ON THE BRAKE WHEN THE CAR ACCELERATED AND RAN INTO MY DAUGHTER'S SUV, MY WIFE PUT THE CAR IN REVERSE AND WENT TO STEP ON THE GAS PEDAL BUT SHE COULD NOT FEEL IT, SHE LOOK DOWN AND FOUND THE GAS PEDAL AND ABOUT 4 INCHES OF THE STEM ON THE FLOOR COMPLETELY BROKEN OFF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10785470October 22, 2015
UNKNOWN OR OTHER
WHEN THE CABIN HEATING SYSTEM IS ACTIVATED IN COOL/COLD WEATHER.(THE TEMP SETTING INDICATOR TO MAX HEAT AND THE CAR ENGINE IS AT THE NORMAL OPERATING RANGE). THERE IS A BURNT RUBBER SMELL OR EXHAUST SMELL THAT COMES OUT OF THE VENTILATION SYSTEM. THE DEALER HAS BEEN UNABLE TO FIND THE CAUSE. THE SMELL WILL GO AWAY IF THE TEMP SETTING IS REDUCE TO THE COLD SIDE OF THE SCALE (IE THE BLUE LINE AND NOT THE RED LINE). I HAVE READ OF OTHER COMPLAINTS ABOUT THIS SAME ISSUE BUT DID NOT FIND IT ON THIS SITE. IN THE WORST CASE THIS MAY BE CO LEAKING INTO THE CABIN OR IT COULD BE RELATED TO SOME RUBBER LIKE COMPONENT OFF-GASING BECAUSE OF THE HOT AIR. THIS HAPPENS WHEN THE CAR IS MOVING OR STANDING STILL, BUT THE ENGINE MUST BE IN THE NORMAL OPERATING TEMP RANGE AS SHOWN ON THE TEMP GAUGE. THIS HAS OCCUR EVERY YEAR SINCE I BOUGHT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784967October 21, 2015
VISIBILITY/WIPER
THE WINDSHIELD WIPER RESERVOIR HOSE HAS COME LOSE AND IS LEAKING 95% OF THE WASHER FLUID INTO THE ENGINE COMPARTMENT AND IS NOT CLEANING THE WINDSHIELD CAUSING IT HARD TO SEE ON PARTIALLY RAINY OR DUSTY DAYS HERE IN TEXAS. NOT TO MENTION I DO NOT KNOW WHAT PROBLEMS COULD BE CAUSED FROM THE EXCESS WASHER FLUID SPRAYING INTO THE ENGINE COMPARTMENT. CHEVY WILL NOT COVER THIS UNDER THE EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785045October 21, 2015
EXTERIOR LIGHTING
HEADLIGHTS TURN SIGNAL REFLECTORS ARE BURNING AND MELTING INSIDE HEADLIGHT AND WHEN COOL BREAKING OFF AND LANDING IN THE FRONT OF THE HEADLIGHT. BOTH DRIVER AND PASSENGER SIDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783621October 20, 2015
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER, WHICH CAUSED BOTH OF THEM TO BE DEPRESSED SIMULTANEOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,100. ...UPDATED 02/04/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783701October 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE HAD TO BE TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10805786October 19, 2015
POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TRANSMISSION SHIFT PROBLEMS. *SMD THE CONSUMER STATED IT TOOK A WHILE, BEFORE THE GEARS SHIFTED PROPERLY. ALSO, AT TIMES, THERE WAS A SMELL OF GAS AND COOLANT. THE BATTERY CABLES WERE CORRODED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783359October 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783488October 19, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
DRIVING THE RADIO CUTS IN AND OUT MEANWHILE SERVICE STABILITRAC WARNING COMES ON. DOES THIS AROUND 6-12 TIMES IN A 30 MINUTE DRIVE TO AND FROM WORK. ON A FEW INSTANCES THE VEHICLE LOST ALL POWER WHILE DRIVING. THIS OCCURES ON A DAILY BASIS. THIS HAPPENS WHILE DRIVING AND AT A STAND STILL. ALSO THE CHECK ENGINE LIGHT HAS COME ON NUMEROUS TIMES. IT IS A P0597 CODE STATING TEMP SENSOR IS INOPERABLE. NON OF THESE ISSUES SHOULD BE GOING ON IN A 2012 WITH LESS THAN 45,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783539October 19, 2015
ENGINE
TWICE I HAVE WALKED BACK TO MY CAR & FOUND THAT THE ENGINE HAS REMAINED ON. AFTER PARKING, I PRESS THE ENGINE ON/OFF BUTTON, EXIT THE CAR, LOCK ALL DOORS WITH THE FOB AND WALK AWAY. THIS TIME, I PARKED IN A VERY LARGE, CROWDED PUBLIC PARKING LOT. I WAS AT LEAST 6 BLOCKS AWAY FROM THE CAR FOR 2 HOURS. THANKFULLY, THIS HAS OCCURRED WHEN THE CAR IS OUTSIDE, NOT IN MY GARAGE. IN RECENT LIGHT OF PEOPLE SUCCUMBING TO CARBON MONOXIDE POISONING DUE TO THIS VERY SITUATION OCCURRING WITH CARS IN CLOSED GARAGES, I WOULD EXPECT A VOLUNTARY OR FORCED RECALL TO REMEDY THIS GM ADMITTED DESIGN DECISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781844October 13, 2015
SEAT BELTS
A SEATBELT GOT WRAPPED AROUND MY 2 YEAR OLDS NECK AND WOULD NOT LOOSEN AND WE HAD TO CUT THE SEATBELT BECAUSE IT WAS CHOKING HER... IT HAPPENED WHEN I WAS DRIVING DOWN THE ROAD AND LUCKILY MY AUNTS HOUSE WAS CLOSE AND I WAS ABLE TO RUN IN THE HOUSE AND GET SCISSORS TO CUT IT OFF HER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10781270October 10, 2015
AIR BAGS, SEAT BELTS
DAUGHTER WAS INVOLVED IN AN ACCIDENT ON HIGHWAY. VEHICLE IN FRONT OF HER USED NO TURN SIGNAL OR BRAKES. DAUGHTER RAN INTO THE BACK. DAMAGE TO CRUZE WAS MINIMAL BUT AIRBAG DID NOT DEFLATE. ONLY MESSAGE CENTER STATING THAT AIRBAG NEEDS TO BE SERVICES AS SOON AS POSSIBLE. AIRBAG WARNING. DRIVER SEAT BELT ALSO JAMMED AND WILL NOT UNHOOK AFTER ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10780876October 8, 2015
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED AND A LOSS OF STEERING POWER WAS EXPERIENCED . THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE CAUSE COULD NOT BE DETERMINED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING). THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,070.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10780430October 7, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR RANDOMLY WILL SHUTOFF/JERK AND RESTART, SIMILAR TO TURNING OFF THE KEY AND TURNING IT BACK ON IMMEDIATELY. ALL OF THE DASH LIGHTS CAME ON AND WENT OFF, THE RADIO RESTARTED AND FROZE. VEHICLE LOST POWER ELECTRICALLY AND THE ENGINE SHUTOFF FOR A SPLIT SECOND. VEHICLE HAS ELECTRIC POWER STEERING THAT QUIT, DUE TO LOSS OF VEHICLE POWER. THIS OCCURRED WHILE COMING TO A STOP AT A STOP LIGHT, ALMOST STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780078October 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE GLOVE BOX LIGHTING STARTED TO FLICKER AND THE EXTERIOR LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE NEGATIVE BATTERY TERMINAL CLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER TECHNICAL SERVICE BULLETIN NUMBER: 14311 AND NHTSA CAMPAIGN NUMBER: 10057574 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,710.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779636October 5, 2015
VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO ACCELERATE INTO AN BUSY INTERSECTION, I FLOORED MY CAR AND QUICKLY REALIZED MY ENGINE HAD DRASTICALLY REDUCED POWER. THE CAR WAS HARDLY MOVING. THE ENGINE WAS RUNNING BUT THERE WAS NO ACCELERATION. THERE WERE NO WARNING LIGHTS OR ANYTHING, JUST NO ACCELERATION. LUCKILY, THE DRIVER BARRELING UP BEHIND WAS ABLE TO MOVE OVER INTO THE OTHER LANE OR IT WOULD HAVE BEEN A HORRIBLE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779640October 5, 2015
ENGINE
MOST OF THE MILES I PUT ON A CAR ARE HIGHWAY MILES. I HAVE A 90 MILE ROUND TRIP TO GET TO WORK. THE FIRST TIME THIS HAPPENED WAS APPROXIMATELY 2 YEARS AFTER I BOUGHT THE CAR AND HAD ROUGHLY 60,000 MILES ON IT (SUMMER OF 2013). THE A/C SHUT OFF AND THE WATER TEMPERATURE ROSE VERY QUICKLY. I TOPPED OFF THE COOLANT AND DIDN'T HAVE ANY MORE TROUBLE FOR AWHILE. ABOUT THIS SAME TIME I STARTED GETTING A SICKLY SWEET BURNT OIL SMELL IN THE CAR. VERY STRONG SMELL WHEN STOPPED AND THERE'S NO AIR FLOW TO DISSIPATE THE FUMES. JUST RECENTLY IT HAPPENED AGAIN. SAME THING, A/C SHUT OFF, WATER TEMP INDICATOR PEGGED OUT AND I GOT A MESSAGE SAYING "GO TO IDLE" OR SOMETHING TO THAT EFFECT. THERE WAS COOLANT SITTING ON TOP OF THE ENGINE. WITH THE CAR AT IDLE I COULD ONLY FIND A SMALL LEAK AT THE RADIATOR HOSE WHERE IT PLUGS INTO THE WATER OUTLET. I ASSUME THE LEAK IS MUCH WORSE WHEN THE WATER TEMP GOES UP AND THE SYSTEM PRESSURIZES. EVERY 50 MILES OR SO NOW I HAVE TO CHECK THE COOLANT LEVEL OR RISK ANOTHER OVERTEMP. NEXT IS THE TRANSMISSION. I HATE THIS TRANSMISSION. IT'S VERY JERKY WHEN SHIFTING AND HAS BEEN SINCE DAY 1. I THOUGHT MAYBE AS I DROVE THE CAR IT WOULD SMOOTH OUT EVENTUALLY. NO IT DID NOT. IT'S ESPECIALLY BAD IF YOU ARE COASTING TO A STOP BUT RESUME ACCELERATION BEFORE STOPPING. FINALLY, THE BRAKES HAVE A GLITCH. FROM MY DRIVEWAY I BACK SLIGHTLY UPHILL AND THEN DOWNHILL INTO THE ROAD. AT THIS POINT I HAVE TO STAND ON THE BRAKE PEDAL OR SHIFT INTO DRIVE IF I EXPECT TO STOP. IT SEEMS TO ONLY HAPPEN BACKING OUT OF MY DRIVEWAY. IF I BACK UP ON LEVEL GROUND I DON'T NOTICE IT HAPPENING. IT MAY BE THE DIFFERENCE IN SPEED. I'M NOT GOING AS FAST ON LEVEL GROUND AS I AM COMING DOWN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779517October 3, 2015
ENGINE, VEHICLE SPEED CONTROL
ALMOST TO INTO A HUGE ACCIDENT DRIVING ON THE HIGH WAY AT A SPEED OF 35MPH WHEN MY CAR SLOWED DOWN WITH MY FOOT STILL ON THE GAS. IT FELT LIKE MY GEARS WERE SHIFTING WITHOUT ME SHIFTING THEM. I REALLY DON'T KNOW TO MUCH ABOUT CARS BUT I KNOW THIS WASN'T SUPPOSED TO HAPPEN WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze