Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10778393September 29, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, A TRUCK CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS TAKEN TO THE HOSPITAL ANDSUSTAINED INJURIES TO THE HEAD, LEFT SIDE RIB, SHOULDER, ELBOW AND LEFT ARM. THE TRUCK DRIVER HAD NOT SUSTAINED ANY INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10777854September 26, 2015
ELECTRONIC STABILITY CONTROL (ESC)
MY NIECE GOT IN CAR AND TRIED PULLING OUT OF PARKING SPACE. RIGHT REAR WHEEL DID NOT SPIN AS IF PARKING PRAKE WAS PULLED HARD BUT THE PARKING BRAKE WASN'T ENGAGED. DASH SHOWED SERVICE STABILITY CONTROL . TRIED REVERSE WITH NO LUCK. PUT CAR IN NEUTRAL. WHEELS FREED UP BUT THE LIGHT WITH TWO SQUIGGLY ARROWS WAS STILL LIT ON DASH. DROVE AROUND BLOCK AND ALL REVERTED TO BEING FINE. AM VERY CONCERNED SEEING THIS IS A COMMON PROBLEM WITH THE ELECTRICAL COMPUTER SYSTEM ON CHEVY CRUZE BUT NO RECALL HAS BEEN ISSUED. I GUESS I WILL BE CALLING AN ATTORNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775883September 24, 2015
POWER TRAIN
I TRY TO START MY CAR AND THE CAR WILL STRUGGLE TO START OR SOMETIMES NOT TURN OVER AT ALL AND NO WARNING LIGHTS ON THE DASHBOARD POP UP. I HAD RECIEVED A RECALL NOTICE IN THE MAIL A COUPLE OF MONTHS AGO ABOUT THE POWER TRAIN. WHEN I READ UP ON IN IT SAID IT MAY MAKE THE CAR NOT RESTART. NOW IF I TURN THE IGNITION TO WHERE ALL THE LIGHTS POP UP & PUT THE CAR IN NEUTRAL, THE CAR WILL START UP EASIER FOR ME. I NO LONGER HAVE THE NOTICE AND AM WONDERING WHAT I SHOULD DO. WHEN I TYPE IN MY VIN # IT SAY IT DOESNT HAVE ANY OPEN RECALLS, YET I RECIEVED A NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10774593September 23, 2015
SERVICE BRAKES
WHEN I SPEED IN THE HIGHWAY I FEEL THAT THE BRAKES ARE SHAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766752September 21, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE MAIN CONSOLE IN THE CAR STARTING TURNING ON AND OFF, THE LIGHTS DOING THIS AS WELL. IT AFFECTED THE TURN SIGNALS WHEN I WAS MAKING A TURN, MAKING THEM TURN ON AND OFF AS WELL. TURNED OFF HEADLIGHTS AS WELL, WHILE I WAS ON MY WAY HOME. ONCE I GOT HOME I TURNED OFF THE CAR AND RESTARTED IT, AND THE WHOLE SYSTEM REBOOTED AND I HAD TO FIX THE DATE AND TIME. THIS HAPPENED AGAIN WHEN I USED THE AUTO-START ON THE KEY FOB, DROVE A LITTLE BIT AS THE CONSOLE KEPT TURNING ON AND OFF, PULLED OVER AND TRIED TO RESTART CAR. COULDN'T REMOVE THE KEY FROM IGNITION, EVENTUALLY GOT CAR TO RESTART AFTER TRYING TO RESTART IT FOR ABOUT FIFTEEN MINUTES. THE NEXT DAY THE SAME THING HAPPENED, SO I PARKED THE CAR AND TURNED IT OFF AND TRIED TO RESTART IT AGAIN. WOULDN'T START AND THE KEY WOULD NOT COME OUT OF IGNITION FOR AT LEAST FORTY-FIVE MINUTES. FINALLY GOT THE CAR TO START AND DROVE HOME. WHEN I GOT HOME, TURNED CAR OFF BUT COULD NOT GET THE KEY OUT OF IGNITION. SAT FOR ANOTHER FIFTEEN MINUTES TRYING TO GET KEY FREE. EVENTUALLY ABLE TO REMOVE, RESTART AND TURN CAR OFF NORMALLY. BUT AFTER LOCKING THE CAR, AND THEN COMING BACK TO GET THINGS OUT OF CAR, THE DOORS WOULD NOT UNLOCK AND I CANNOT GET INTO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765351September 20, 2015
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
WHEN THE CAR FIRST STARTED MESSING UP IT WAS MINOR THINGS I NOTICED: THE IN DASH LIGHTER NOT WORKING, TRUNK LATCH DOESN'T WORK EXCEPT BY KEY, TURN SIGNALS WOULD GLITCH, CAN'T USE USB & AUDIO CORD AT SAME TIME WITHOUT IT CUTTING OFF BOTH COMPLETELY. THEN A COUPLE WEEKS LATER I NOTICED MY CAR HAD AN UNUSUAL DELAY IN INCREASING SPEED IT WAS AS IF I HAD TO PUSH IT TO THE FLOOR JUST TO GET TO 30 MPH. NOW THE MOST RECENT EVENT OCCURRED ON 9/17/15 WHICH IS WHAT'S PROMPTING ME TO FILE THIS COMPLAINT (KEEP IN MIND I'VE ONLY OWNED THE VEHICLE FOR 8 MONTHS, PURCHASED AT 54K MILES CURRENTLY HAS 70.9K) I DROVE TO MY HOUSE APPROX 30 MIN HWY FROM WHERE I WAS I GOT INTO MY CAR THE NEXT MORNING IT DIDN'T START AT ALL. MY BF CHECKED THE BATTERY VOLTAGE & IT WAS TOO DEAD TO TEST, WITH A JUMPER BOX MY CAR TOOK APPROX10 MIN TO EVEN TURN OVER, DURING THE TIME OF ME INSIDE THE CAR ATTEMPTING TO START IT MY STEERING COLUMN LOCKED UP, LIGHTS IN DASH, RADIO SYSTEM, HEADLIGHTS EVERYTHING FLASHING ON AND OFF, KEY WAS STUCK INSIDE IGNITION, A FOUL SMELL & CLICKING NOISE IS COMING FROM ENGINE, & COULDN'T LOCK DOORS ONCE I TURNED CAR OFF IMMEDIATELY. THIS ALL OCCURRED I'D SAY WITHIN A MATTER OF 30 SECONDS AFTER THE CAR TO TURNED OVER. WAS SO FREAKED OUT I DIDN'T TRY TO START AGAIN FOR 2-3 MIN AND ONCE I DID IT STARTED RIGHT UP. WITHIN 72 HRS I HAVE NOW SEEN THE STABILITRAC SERVICE ALERT, THEFT ALERT SYSTEM NEEDS SERVICED, ALONG W/ AIR BAGS, & BATTERY LIGHT FLICKERS ON & OFF. THE CLICKING UNDER MY HOOD HAS CONTINUED, THE ROTTEN EGG SMELL FROM ENGINE COMES & GOES, DASH LIGHTS GO DIM THEN GO BACK TO REGULAR. DROVE TO O'REILLYS, THEY WERE ABLE TO TELL ME I NOW HAVE A BAD ALTERNATOR AS WELL. RECALL 14801 WAS ISSUED FOR REPROGRAM ENGINE CONTROL MODULE, GETTING SERVICED THIS WEEK AT DEALERSHIP BUT COULD THIS POSSIBLY CAUSE ALL THIS?? ESPECIALLY CONSIDERING I DON'T WANT TO BE RESPONSIBLE FOR REPAIRS. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765139September 18, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND SHIFTING INTO REVERSE, THE VEHICLE DRIFTED AND ACCELERATED INDEPENDENTLY, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT SHIFTED INTO DRIVE AND CRASHED INTO THE GARAGE AND THE TOOLSHED FROM THEIR RESIDENCE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY REPORTED THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,300.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10765164September 18, 2015
AIR BAGS
AIRBAGS FRONT AND SIDE FAILED TO DEPLOY IN A T-BONE TYPE CRASH APPROX TRAVELING 40 MPH, CAUSING 12K WORTH OF DAMAGE TO THE VEHICLE, THE FRONT WHEEL FELL OFF AND BROKE THE FRONT TIE ROD & AXEL, AND NO AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10764271September 16, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE COMING TO A STOP AT A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,292.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10763828September 15, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS IDLING AT A COMPLETE STOP AND UPON PULLING INTO THE DRIVEWAY, THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT IT SUDDENLY FRACTURED. THE FAILURE CAUSED THE CONTACT TO SLIGHTLY BUMP INTO THE REAR OF THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE, BUT THE ACCELERATOR PEDAL WAS COMPLETELY FRACTURED. THE INSURANCE COMPANY TOWED THE VEHICLE TO THE DEALER AND WERE AWAITING INSTRUCTIONS FROM THE MANUFACTURER TO REPAIR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10763725September 14, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I WAS INJURED IN ACCIDENT.... HIT A STATIONARY VEHICLE.... THERE'S SIGNIFICANT DAMAGE TO MY VEHICLE...MY AIRBAGS DID NOT DEPLOY... I AM SUFFERING FROM A SEVERE CERVICAL STRAIN, SEVERE NECK SPRAIN WITH INFLATION CAUSING SEVERE HEADACHES, A SEVERE UPPER AND LOWER BACK SPRAIN WITH INFLAMMATION CASING PRESSURE ON MY SCIATIC NERVE... I CANNOT LIFT, BEND , STAND , SIT, LIE DOWN FOR LONG PERIODS OF TIME, I EVEN HAVE TO HAVE HELP JUST TOO BATHE.. I BELIEVE THAT HAD DEPLOYED... MY INJURIES WERE NOT HAVE BEEN SO SEVERE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10763526September 14, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND HESITATED TO STOP THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE DID NOT EXPERIENCE THE FAILURE PRIOR TO THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS NOT ABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763337September 12, 2015
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
FOR THE WHOLE MONTH THE RED WARNING LIGHTS HAVE BEEN FLASHING, TODAY THE LIGHTS WERE DIMMING AND RADIO WAS GOING ON AND OFF. THE STEERING WHEEL LOCKED ON ITS OWN AND THE KEY WOULDN'T COME OUT WHEN TRIED TO REMOVE AND THE TRUCK WOULDN'T POP UP WHEN TRIED TO OPEN IT FROM THE OUTSIDE. VEHICLE IS NOT CRANKING AT MOMENT AND KEY IS STILL IN IGNITION. THIS IS A SERIOUS SAFETY PROBLEM OR ISSUE. ELECTRICAL PROBLEM HAZARD THAT COULD KILL ANY DRIVER OR PASSENGERS WHEN DRIVING. HAS TO BE AS MAJOR SAFETY RECALL. CONTACT THE OWNER AS SOON AS POSSIBLE AT [XXX] THIS IS MY DAUGHTER [XXX] CELL NUMBER AND I AM HER DAD [XXX] AT [XXX]. PLEASE IS THERE A RECALL ON VEHICLE? MY DAUGHTER DRIVES THIS CAR TO COLLEGE CLASSES EVERY DAY. PLEASE ADVICE ASAP. HER LIFE IS IN DANGER HERE. JAMES AND PAMELA ARE THE OWNERS BUT DAUGHTER DRIVES VEHICLE TO COLLEGE. I AM BIOLOGICAL FATHER AND VERY CONCERNED. DUE TO MOTHER AND STEPFATHER AT WIFE'S SURGERY PLEASE NOTIFY ME OF MATTER TO GET HELP. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763037September 11, 2015
ENGINE
THE ACCELERATION TAKES A LOT TO GO FROM 0-30 MPH AND WHEN IT DOES THE CAR FEELS AS THOUGH IT WILL STALL. VEHICLE IS SERVICED REGULARLY. THIS SEEMS TO BE WORSE WHEN THE DEFROST OR AIR IS ON. THE GAS PEDAL NEEDS TO BE ALMOST TO THE FLOOR FOR IT TO EVEN PICK UP AND WHEN IT DOES ACCELERATE IT JUMPS BETWEEN THE GEARS AND THE RPM REEVES UP AND THE VEHICLE IS SLOW TO MOVE.THE ENGINE FAN ALSO RUNS FOR 30 SECS, SHUTS OFF, 1-2 MINS LATER RUNS FOR 30 SECS AND SHUTS OFF. HAVE HAD ENGINE TEMP CHECKED AND NO ISSUES WITH THE CAR OVERHEATING BUT UNKNOWN WHY THE FAN RUNS ON HIGH ALL THE TIME AND IT TAKES AWAY THE POWER TO THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762488September 9, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE THEN SUDDENLY SURGED FORWARD. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED IN ORDER TO CONTROL THE VEHICLE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS TO BE TAKEN BACK TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762484September 9, 2015
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. WHILE APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE CAUGHT FIRE AND WAS DESTROYED. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10762207September 8, 2015
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I HAVE NOTICED THAT THE ACCELERATION TAKES ALOT TO GO FROM 0-30 MPH AND WHEN IT DOES THE CAR FEELS AS THOUGH IT WILL STALL. THERE IS A HALF TANK OF GAS, AND NO INDICATION IT SHOULD BE DOING THIS. OIL IS CHANGED REGULARLY. THIS HAS HAPPENED A FEW TIMES BEFORE THIS INCIDENT OF TODAY. THE GAS PEDAL NEEDS TO BE ALMOST TO THE FLOOR FOR IT TO EVEN PICK UP AND WHEN IT DOES ACCELERATE IT JUMPS BETWEEN THE GEARS AND THE RPM GOES BEYOND 4-5 TO GET IT TO EVEN 20MPH. I DID HAVE AN INCIDENT WHEN THE CAR STALLED AS I WAS IN REVERSE. THAT HAPPENED AT AROUND 30-35K MILES. I DECIDED TO GOOGLE THE ACCELERATION ISSUE AND SEE I AM NOT THE ONLY ONE. MY CAR ITSELF HAS HAD 3 RECALLS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762336September 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP LIGHT AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761172September 3, 2015
AIR BAGS
OUR 2014 CHEVROLET CRUZE WAS HIT BY A CAR THAT WAS TRAVELLING AROUND 40 MPH AND CRASHED STRAIGHT INTO THE DRIVERS SIDE DOOR WITHOUT BRAKING. BOTH CARS WERE TOTALED AS A RESULT OF THE CRASH BUT NONE OF THE CRUZE'S AIRBAGS DEPLOYED (FRONT OR SIDE). AS A RESULT THE PASSENGER WAS SLAMMED INTO AND PARTIALLY OUT OF THE PASSENGER WINDOW.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10761134September 2, 2015
VISIBILITY/WIPER
WINDSHIELD FOGGED UP AND I COULD NOT SEE. DEFROSTER AND HEATING WINDSHIELD DID NOT CLEAR THE WINDOW SO I COULD SEE OUT, AND I HAD TO STOP BECAUSE I COULD NOT SEE OUT FORWARD AT ALL. DEALER CHECKED THE CONDITION AND OF COURSE, COULD NOT DUPLICATE! THERE IS A FIX ON THE CHEVROLET CRUZE FORUM BUT I DO NOT WANT TO ATTEMPT TO DO IT MYSELF! SOMETHING MUST BE DONE ABOUT THIS OR I WILL BE FORCED TO 'LEMON-LAW' THIS CAR AND I DO NOT WANT TO BE FORCED TO DO THAT! IT IS THAT DANGERIOUS AND I KNOW IT CAN BE CORRECTED IF THE PROPER TSB IS ISSUED DESCRIBING FIX AS LISTED BY A PERSON ON THE FORUM MENTIONED ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze