Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10760762September 1, 2015
ENGINE
I WAS DRIVING HOME FROM WORK ON THE HIGHWAY DOING ABOUT 60-65 MILES PER HOUR. THE CAR WAS DRIVING FINE BUT IT SUDDENLY STARTED TO LOOSE SPEED AND POWER. THEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR STALLED. I WAS ABLE TO MAKE IT TO THE SHOULDER SAFELY BUT TRAFFIC WAS FLYING BY ME AT VARYING SPEEDS FROM 50-75 MPH. THE VEHICLE STALLED WITHIN 30 SECONDS OF ME NOTICING THE LOSS OF POWER AND THE GAUGES DID NOT SHOW ANY WARNING LIGHTS OF HEATING OR EMPTY GAS TANK. I ALLOWED THE CAR TO COOL DOWN FOR ABOUT 10 MINUTES AFTER POPPING THE HOOD OPEN AND THEN I ATTEMPTED TO START IT. NO LUCK. THE STARTER WAS CRANKING BUT THE ENGINE WOULD NOT TURN. THE ENGINE TRIED TO TURN ON AS IF I KEPT THE KEY TURNED IN THE ON POSITION. I ALLOWED THE CAR TO COOL DOWN FOR ANOTHER 40 MINUTES (WITH THE HOOD OPEN) AS IT WAS A HOT DAY, 87F, I ATTEMPTED AGAIN AND THE SAME STARTING NOISE CAME, BUT THE CAR NEVER TURNED BACK ON. I HAD TO CALL A TOW TRUCK AND SPEND $130 TO TAKE IT HOME. I'M GLAD THAT I WAS ALONE AND THAT IT WAS DURING THE DAY. IMAGINE IF THIS HAPPENED AT NIGHT IN A WINTER ICY ROAD WHEN I HAVE MY FAMILY WITH ME!!! WOW... THIS SITUATION SCARED ME AND NOW I'M NOT SURE IF I SHOULD USE THE CAR FOR ANYMORE FOR ROAD TRIPS WITH THE FAMILY, ITS DANGEROUS. THE INTERIOR ALSO SMELLS LIKE ANTIFREEZE FLUID WHEN I TURN ON THE HEAT IN WINTER TIME. THAT IS ANOTHER ISSUE!!!. I HOPE TO HEAR FORM GM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760242August 31, 2015
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
PRACTICALLY EVERY DAY I DRIVE MY CAR, I EXPERIENCE EXTREME SHIFTING AND TRANSMISSION ISSUES. SPECIFICALLY, I HAVE TO FLOOR THE GAS PEDAL FOR THE CAR TO MOVE FROM 2ND TO 3RD SHIFT. THIS IS AN AUTOMATIC CAR, AND IT DRIVES LIKE A POORLY SHIFTING MANUAL. IT IS EXTREMELY UNSAFE TO DRIVE BECAUSE IT DOES NOT ACCELERATE WHEN I HIT THE GAS PEDAL, RATHER THE ENGINE REVS VERY HIGH AND LOUDLY, YET THE CAR DOES NOT ACCELERATE. IT ALSO HAS MADE LOUD POPPING SOUNDS FROM THE ENGINE, AND THE CAR FILLS WITH AN EXHAUST SMELL, AND DURING THE WINTER COOLANT SMELL IS OBVIOUS IN AND OUTSIDE THE CAR. I AM VERY UNCOMFORTABLE DRIVING-AND FEEL UNSAFE-DRIVING THIS CAR AND IT IS ALMOST FOUR YEARS OLD WITH LESS THAN 50,000 MILES! I HAVE BROUGHT IT TO THE DEALERSHIP ON THE BELOW DATES AND THEY CANNOT ?DUPLICATE THE ISSUE?, THUS HAVE NOT FIXED IT. ON ONE OCCASION, THE DEALERSHIP HAD MY CAR FOR 3-WEEKS! I HAVE NO IDEA IF THE DEALERSHIP IS EVEN DAILY TESTING, OR DRIVING, THE CAR. I DO KNOW, HOWEVER, IT IS EXTREMELY UNSAFE BECAUSE THE SHIFTING AND ACCELERATING IS UNRELIABLE AND WILL MOST DOUBTABLE CAUSE AN ACCIDENT INJURING MYSELF AND/OR OTHERS. I HAVE ALSO CALLED GM AND NUMEROUS OCCASIONS AND THEY WERE VERY UNHELPFUL, STATING THEY NEVER HEARD OF A SHIFTING/TRANSMISSION ISSUE WITH THE CHEVY CRUZE, WHEN IN FACT THE 2011 CHEVY CRUZE WAS RECALLED FOR SHIFTING LOCK CABLE. I HAVE RECEIVED, UNSOLICITED; A LETTER FROM A LAWFIRM TO SUE GM NOTING THIS EXACT ISSUES SHIFTING/POWER ISSUES (AMONGST FAULTY WATER PUMPS, WHICH I ALSO HAD REPLACED AFTER ONLY OWING THE CAR 2-YEARS), SO CLEARLY THERE ARE MANY OTHERS EXPERIENCING THESE ISSUES. DATES BROUGHT MY CAR TO (SULLIVAN'S ONEILLS IN AVON, CT) 1/16/2015; 5/2/2015; 5/09/2015;5/13/2015; 6/24/2015; 7/17/2015 MY GM SERVICE TICKETS ARE 71-1490864298 & 71-1490864298. THE CAR IS EITHER A LEMON, OR NEEDS TO BE RECALLED FOR SHIFTING/TRANSMISSION ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760339August 31, 2015
SERVICE BRAKES
CAR WAS RECALLED FOR REPLACEMENT OF VACUUM PIPE ASSEMBLE MICRO SWITCH,IT WAS REPLACE BUT STARTING TO HAVE PROBLEMS AGAIN. THE DEALER SAYS THEY WILL NOT REPLACE AGAIN, I AFRAID MY BRAKES WILL FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760193August 29, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
PURCHASED CAR NEW FOR MY DAUGHTER GOING TO COLLEGE. CAR HAS BEEN GOOD BUT SHE CALLED ME THAT SHE STARTED HER CAR IN A PARKING LOT AND SHE HAD A STABILITRAC LIGHT, POWER STEERING, AND TONES GOING OFF. SHE WAS SCARED BUT I CALLED A REPAIR SHOP AND THEY SUGGESTED TO TURN OFF AND ON. SHE DID THIS AND ALL BUT STABILITRAC WENT OFF. SHE DROVE TO TAKE TO DEALER. SHE STOPPED TO GET GAS AND WHEN TURNED CAR BACK ON, ALL LIGHTS STOPPED. SHE DROVE CAR HOME AND TOOK TO LOCAL REPAIR. HE SAID HE COULD NOT FIND ISSUE. A WEEK LATER, SHE WAS DRIVING ON THE INTERSTATE AND THE LIGHTS CAME ON AGAIN. SHE VIDEO TAPED THE LIGHTS. SHE PULLED OFF AND TURNED CAR OFF AND THEN ON AND EVERYTHING WAS RESET. WE ARE CONCERNED THAT ERROR CANT BE TRACTED BUT CONTINUES TO BE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759871August 28, 2015
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN AT APPROXIMATELY 10 MPH, THE AIR BAG SERVICE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AIR BAG COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V300000 (AIR BAGS). THE FAILURE MILEAGE WAS 40,565. UPDATED 10/06/15*LJ UPDATED 12/21/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759452August 26, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR ROLL BAK WHEN IN SLOW TRAFFIC, ROLL BACK ON SMALL INCLINATION; STALLS FREQUENTLY IN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759166August 25, 2015
ENGINE
MY HUSBAND NOTICED THE COOLANT LEVEL WAS LOW WHILE CHANGING MY OIL. HE FILLED UP THE COOLANT COMPARTMENT. A WEEK LATER, MY BATTERY DIED, SO WHEN MY HUSBAND WHEN TO JUMP MY CAR, HE NOTICED THE COOLANT LEVEL WAS ONCE AGAIN LOW AND THAT THERE WAS COOLANT PRESENT ON THE ENGINE HOSES. HE FILLED UP THE COOLANT AGAIN AND IT IS STEADILY LEAKING COOLANT WHEN THE CAR IS RUNNING. I RECEIVED A LETTER IN THE MAIL FROM GM IN 2014 ABOUT POSSIBLE COOLANT LEAK. THE LETTER TOLD ME TO TAKE MY VEHICLE IN FOR SERVICE IF THERE WERE ANY ISSUES WITH THE ENGINE COOLING SYSTEM. I WAS NOT HAVING ISSUES WITH ENGINE COOLING AT THE TIME, AND I PUT THE LETTER TO THE SIDE. TWO MONTHS AGO, MY AC BROKE DUE TO A ROCK HITTING IT. WHEN I TOOK MY VEHICLE TO THE CHEVY DEALERSHIP FOR THE AC, THEY NOTICED THE OPEN RECALL FOR THE COOLING SYSTEM AND RECOMMENDED I HAVE IT LOOKED AT WHILE I WAS THERE. THEY PROCEEDED TO INSPECT THE ENGINE COOLING SYSTEM, AT WHICH TIME IT PASSED THEIR INSPECTION. NOW TWO MONTH LATER, THE PROBLEM IS PRESENT AND THE CHEVY DEALERSHIP CLAIMS THAT IT WILL NOT BE COVERED SINCE THAT RECALL IS NO LONGER "OPEN" ON MY VEHICLE. THAT IS NOT FAIR IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758605August 22, 2015
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
DRIVING DOWN HIGHWAY AND THE DIC STARTS FLASHING AND THEN THE POWER STEERING FAILED AND THE CAR THEN LOST POWER AND THE ENGINE CUT OUT. I WAS ABLE TO PULL THE CAR OVER TO THE SHOULDER AND STOP THE CAR. I WAS ABLE TO RESTART THE VEHICLE. I TOOK TO DEALER AND THEY REPLACED THE NEGATIVE BATTERY CABLE. I SOON RECEIVED AN EXTENDED WARRANTY FOR THE CABLE FROM GM FOR 10 YRS OR 120000 MILES. SO THEY ARE AWARE OF THE ISSUE AND CARS CUTTING OUT AND LOSING POWER ON THE HIGHWAY IS NOT CONSIDERED DANGEROUS TO THE DRIVERS OR THEIR PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750346August 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CRUISE CONTROL SHUT OFF WITHOUT WARNING WHEN PASSING A PROMPTED WIRELESS HOT SPOT ZONE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,950. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749181August 17, 2015
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THAT WHILE AT AN INDEPENDENT MECHANIC FOR ROUTINE REPAIRS, THE MECHANIC DIAGNOSED THAT THERE WAS OIL LEAKING FROM THE TURBO INTO THE INTAKE HOSE AND THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE CAM COVER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING AT 10 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL IN ORDER TO GET THE VEHICLE TO STOP, HOWEVER, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 88,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10748932August 15, 2015
SERVICE BRAKES, STEERING, AIR BAGS
AT 55MPH I FELT THAT I HAD PLENTY OF TIME TO STOP IN A HURRY. I APPLIED FIRM PRESSURE ON THE BREAKS AND THE BREAKS LOCKED UP. THE CAR BEGAN TO GO INTO A SKIDDING MOTION AND I HAD ABSOLUTELY NO CONTROL OVER THE STEERING WHEEL TO MOVE OUT OF THE WAY, I COULD HAVE AVOIDED THIS COLLISION IF I TURNED TO THE RIGHT, BUT BECAUSE I HAD NO STEERING ABILITY I REAR-ENDED THEM FROM MY SKID. THE ABS BRAKING SYSTEM, IT IS SUPPOSE TO HELP ME BY PUMPING THE BRAKES FOR ME, BUT IT DIDN'T. I SUSTAINED A BROKEN LEG WHEN THE AIR BAG DEPLOYED AT MY LEG. ON OTHER OCCASIONS, I HAD ALSO EXPERIENCED THE LOSS OF POWER WHILE DRIVING..CAR WOULD HESITATE AND THEN POWER AND THOUGHT THERE WAS SOMETHING WRONG WITH THE TRANSMISSION. BROUGHT IT IN FOR THAT AND THEY SAID THERE WAS NOTHING WRONG WITH IT
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10748699August 14, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE GLASS SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 72,686.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748591August 13, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT ANY SPEED, THE VEHICLE FAILED TO ACCELERATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748605August 13, 2015
ENGINE
RECEIVED A RECALL LETTER ON THE EMISSION,TOOK VECHILE TO DEALERSHIP,REPROGRAMMED EMISSION,2 WEEKS LATER ENGINE LIGHT CAME ON VECHILE WAS RUNNING FINE UNTIL RESET OF EMISSION,CALL DEALERSHIP,TOOK CAR IN FOR SECOND REPROGRAMMING,SAME ISSUE WITH ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747737August 11, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,278.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747933August 11, 2015
POWER TRAIN
ON 7/1/15, I WAS MOVING FORWARD AT ABOUT 5 MPH, WITH MY FOOT ON THE BRAKE, LOOKING FOR A PARKING SPOT IN A PARKING LOT. THE ENGINE SPEED SUDDENLY INCREASED AND THEN RETURNED TO A NORMAL LEVEL AFTER A FEW SECONDS. A SIMILAR INCIDENT HAPPENED ON 8/8 WHILE I WAS MANEUVERING INTO A PARKING SPOT TO PARALLEL PARK. WITH MY FOOT ON THE BRAKE, THE ENGINE SPEED INCREASED FOR ABOUT 5 SECONDS. THE SPEED RETURNED TO NORMAL AFTER I PUT THE CAR IN PARK. THE CHEVY DEALER EXAMINED THE CAR ON 8/11, BUT COULDN'T DUPLICATE THE PROBLEM. THEY SAID THERE WERE NO CODES OR BULLETINS REGARDING THIS PROBLEM. THEREFORE, THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747620August 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT 15 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE FRONT END BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,058.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10747079August 7, 2015
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE LOOSES POWER, ENGINE LEAKS, HAVE A NUMBER OF DIFFERENT PROBLEMS WITH THE KEY IN THE SWITCH....THE VEHICLE STARTED SMOKING AND CAUGHT ON FIRE THAN LOOSES POWER ALL THE TIME. I AM AFRAID TO DRIVE THIS CAR BECAUSE I TRAVEL WITH MY FAMILY I HAVE THREE CHILDREN.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10746530August 5, 2015
STRUCTURE:BODY, AIR BAGS
I WAS STOPPED IN A CONSTRUCTION ZONE A VEHICLE CRASHED INTO THE BACK OF MY CAR AT A HIGH RATE OF SPEED NOT ONE OF THE 6 OR EIGHT AIRBAGS DEPLOYED HAVE PHOTOS MY FACE AND NOSE HIT STEERING WHEEL SWOLLEN VERY BAD STILL NOSE SWOLLEN LEFT ARM INJURIED HAVE TO HAVE MRI TO DETERMINE STILL HURTS VERY PAINFUL . I AM NOT UNDERSTANDING WHY NOT ONE AIRBAG CAME OUT MY TRUNK WAS PUSHED INTO MY BACK SEAT BACK WINDOW SHATTERED NO AIRBAG DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10745493August 1, 2015
ELECTRICAL SYSTEM, STEERING
I HAD AN ISSUE STARTING THE CAR A WEEK AFTER PURCHASING IT IN FEBRUARY. RANDOM WARNING LIGHTS WOULD TURN ON AND OFF. I READ THROUGH THE OWNERS MANUAL AND IT SAID IT MAY BE A SECURITY ISSUE IF THE KEY ISN'T CLEAN. I CLEANED THE KEY IT SEEMED TO HAVE FIXED THE PROBLEM BUT AFTER A FEW MONTHS IT CAME BACK BRIEFLY AND I'D CLEAN THE KEY AND IT WOULD BE FINE. ON THE MORNING OF JULY 30TH THE CAR GRINDED THE GEARS AND THEN HAD TROUBLE STARTING AS IF THE BATTERY WERE DEAD. THE KEY WAS CLEAN. AFTER A COUPLE TRIES IT STARTED. LATER THAT DAY THE POWER STEERING ALERT CAME ON AND THE ENGINE BOGGED DOWN AND I LOST CONTROL OF THE VEHICLE FOR A BRIEF MOMENT. THE LIGHT WENT BACK OFF AND IT WORKED FINE FOR THE REST OF THE DAY. THE NEXT DAY AFTER RUNNING FINE ALL DAY WHILE ON AN EXIT RAMP OF A HIGHWAY MULTIPLE ALERTS BEGAN GOING OFF AND ALL THE WARNING LIGHTS CAME ON AND A MOMENT LATER THE CAR STALLED. IT WOULD NOT EVEN CRANK TO RESTART. THE REAR CAUTION LIGHTS WOULD NOT WORK UNLESS THE KEY WAS TURNED. THE RADIO AND DASH WORK AND LIGHT UP BUT THE POWER WINDOWS WOULDN'T OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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