Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10817297January 1, 2016
ENGINE, FUEL/PROPULSION SYSTEM
FUEL SYSTEM FAILURE RESULTING IN CATASTROPHIC ENGINE FIRE. I PURCHASED THIS VEHICLE BRAND NEW IN APRIL 2014. AFTER COMPLAINING ABOUT ENGINE POWER LOSS THREE MONTHS PRIOR, I STARTED SMELLING A FUEL ODOR THE WEEK BEFORE THANKSGIVING, I IMMEDIATELY NOTIFIED THE CHEVROLET DEALER ABOUT THE ODOR, THE DEALER DID INFORM ME THAT A TSB WAS ON GM DEALER WORLD IN REGARDS TO THE FUEL RAILS POSSIBLY COMING LOOSE CAUSING A FUEL ODOR / HESITATION. AFTER CAREFUL EXAMINATION OF THE VEHICLE THERE WAS NO VISIBLE FUEL LIQUID PRESENT ON THE ENGINE OR GROUND BELOW THE VEHICLE. THE VEHICLE SAT PARKED IN THE DRIVEWAY FOR MAJORITY OF THE DAY, UPON STARTING THE VEHICLE TO TRANSPORT TO THE DEALER THREE MINUTES AFTER THE VEHICLE BURST INTO FLAMES IN THE ENGINE COMPARTMENT, USING A GARDEN HOSE WHILE CALLING 911 THE VEHICLE BECAME FULLY INVOLVED IN THE ENGINE BAY SPREADING INTO THE PASSENGER COMPARTMENT. ONCE WATER CONTACTED THE ENGINE BAY THE FIRE FURTHER SPREAD INDICATING THE FIRE WAS CHEMICALLY BASED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE VEHICLE USING A FOAM WATER MIXTURE. THE VEHICLE WAS DECLARED A TOTAL LOSS BY INSURANCE, I CONTACTED GM CUSTOMER SUPPORT ONLY TO BE STONEWALLED BY THE AGENT. I HAD OVER 10000 DOLLARS IN PAYMENTS INVESTED IN THIS VEHICLE. GM SHOULD HAVE STEPPED UP TO THE PLATE NOT THE INSURANCE. NOT A SURPRISE AFTER THE IGNITION SWITCH DISCRETIONS AND DEATHS. GOOGLE CHEVY CRUZE ENGINE FIRES THIS HAS HAPPENED SEVERAL TIMES BEFORE!!!!!!!!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10817305January 1, 2016
SERVICE BRAKES, ENGINE
CHEVROLET CRUZE RECALL MY 2012 CHEVROLET CRUZE WAS RECALLED TWICE, ONCE OF OVERHEATING WHILE DRIVING, AND ONCE FOR BRAKE FAILURE WHEN CRAWLING, SUCH A PARKING. THE DEALERSHIP TRIED TO FIX THESE PROBLEMS, BUT THE BRAKES STILL FAIL, AND NOW THE USES 1 QUART EVERY WEEK. THE BRAKE FAILURE RECENTLY REOCCURRED WHEN MY SPOUSE WAS PARKING AND SHE HIT A WALL AND DAMAGES THE CAR. THE DEALER HAS SINCE TOLD ME THEY DO NOT KNOW WHY THE CAR IS CONSUMING OIL, SO I HAVE ELEVATED THE ISSUE TO GM I THINK THAT THE NTSB HAS TO FURTHER MONITOR THIS PROBLEM TO ASCERTAIN WHY THE RECALLED ITEMS ARE STILL FAILING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10816988December 30, 2015
AIR BAGS, SEAT BELTS
TAKATA RECALL - MY CAR WAS INVOLVED IN AN ACCIDENT, IN MOTION, ON A CITY STREET. MY AIR BAG DID NOT DEPLOY. MY SEAT BELT DID NOT HOLD ME. I TOOK A HIT TO THE HEAD, HAVING TO HAVE STICHES, ALONG WITH BOTH EYES TURNING BLACK/BLUE. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10817042December 30, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AC OFF DUE TO HIGH TEMP, THERMOSTAT REPLACED 2014. AC OFF DUE TO HIGH TEMP AGAIN, THERMOSTAT REPLACED MAY 20, 2015.. DEC 27TH, 2015 AC OFF DUE TO HIGH TEMP AGAIN- CAR OVERHEATED IN 10 DEGRE WEATHER. THERMOSTAT BEING REPLACED FOR THE THIRD TIME!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816689December 29, 2015
POWER TRAIN
WHEN CAR IS SHIFTED INTO PARK, AFTER SHUTTING THE CAR OFF THE DIC STATES "SHIFT CAR INTO PARK". I PUSH UP ON THE GEAR SHIFTER THEN THE DIC SCREEN WILL GO OFF AND CAR SEEM TO BE INTO PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816321December 27, 2015
VISIBILITY/WIPER
I WAS DRIVING ON THE INTERSTATE HIGHWAY DURING A RAIN STORM WHEN THE DRIVER SIDE WIPER BLADE QUIT WORKING. I HAD TO PULL OFF THE ROAD WHICH WAS VERY DIFFICULT BECAUSE MY VISION WAS BEING BLOCKED BY THE RAIN. IT WAS VERY DANGEROUS TO DO THIS BECAUSE OF THE WIPER FAILURE. I WAS TRAVELING AT A SPEED OF 55-60 MPH AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816255December 26, 2015
SERVICE BRAKES
THE VEHICLE SPORADICALLY WILL NOT STOP DESPITE FLOORING THE BRAKE WHILE IN REVERSE. MOST RECENTLY, I PULLED THE PARKING BRAKE, PUT THE VEHICLE IN PARK AND THEN BACK INTO REVERSE GEAR. THE PROBLEM CORRECTED ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816263December 26, 2015
ELECTRICAL SYSTEM
MY 2012 CHEVROLET CRUZE STARTING IN SEPTEMBER THIS YEAR 2015 THE CAR HAD 75,000 MILES ON IT WHEN IT STARTED WITH THE DASH LIGHTS, FAN, RADIO AND DISPLAY ALL RANDOMLY SHUTTING OFF AND TURNING ON. SOMETIMES WHEN THIS HAPPENS THE STABILITRACK DISPLAY WILL COME ON AND THIS CAN HAPPEN AT ANYTIME BUT USUALLY WHEN THE CAR IS GOING SLOW OR STOPPED, I FIRST NOTICED IT WHEN APPLYING THE BREAKS. THIS HOWEVER IS NOT THE EXTENT OF IT AS NOW WHEN I SHUT THE CAR OFF IT HAS KEPT MY KEYS AND WOULD NOT START EITHER. EVENTUALLY WHEN THIS HAS HAPPENED FORTUNATELY IT CAME BACK TO LIFE AND DISPLAYED A THEFT PROTECTION DISPLAY. I CALLED THE LOCAL GM DEALER WHO SERVICES MY CAR AND I WAS TOLD THEY HAVE NEVER HEARD OF SUCH A PROBLEM HOWEVER WHEN I GO ONLINE THERE ARE DOZENS IF NOT HUNDREDS OF COMPLAINTS RELATED DIRECTLY TO THESE TYPE OF ISSUES WITH THE CHEVROLET CRUZE. I ALSO POSTED A COMPLAINT ON A CAR WEBSITE TO TRY TO HELP COMMUNICATE THIS ISSUE WITH OTHER CHEVROLET CRUZE OWNERS WHO HAVE THE SAME OR SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816281December 26, 2015
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE COMPUTER SYSTEM GOES ON AND OFF AT RANDOM, WHICH CAUSES MALFUNCTIONS IN OTHER AREAS, PARTICULARLY THE POWER STEERING AND SECURITY SYSTEM. MY POWER STEERING HAS GONE OUT MULTIPLES TIMES, CAUSING NEAR ACCIDENTS. THE SECURITY SYSTEM ALSO LOCKED UP DUE TO THE COMPUTER, AND IT TOOK 15 MINUTES TO GET IT STARTED IN THE ARIZONA HEAT. THE POWER STEERING ISSUE IS INCREDIBLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811267December 19, 2015
SERVICE BRAKES
MY CHEVROLET CRUZE 2014 MODEL CAR HAS A PROBLEM WITH BRAKES. I HAVE 6500 MILES ON CAR. DURING THE CAR IS RUNNING THE HAND BREAK LIGHT WAS ON AND THE FOLLOWED BY ENGINE LIGHT. AND WAS HARDLY ABLE TO BREAK. I MANAGED TO TAKE THE CAR TO SERVICE CENTER. RAY CHEVROLET SERVICE CENTER CHECKED MY CAR AND TOLD ME THAT BREAK WIRING'S ARE DAMAGED AND NEEDS TO REPLACE OTHERWISE I CANT DRIVE THE CAR. HOW CAN A WIRING IN SIDE THE CAR CAN GET DAMAGED AND RESULT IN FAILURE OF BRAKES. THE CAR IS ONLY ONE YEAR OLD AND 6500 MILES ON IT. THE WIRING INSIDE THE CAR IS NOT A REGULAR MAINTENANCE ITEM LIKE OIL CHANGE OR TIRES. I DONT KNOW WHEN WILL IT HAPPENS AGAIN. ATTACHED IS THE BILL OF SERVICE REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810078December 14, 2015
UNKNOWN OR OTHER
HVAC CREATES A NOXIOUS ODOR WHEN RUNNING HEAT. NOTICE IT MOSTLY IN A FOOT/DEFROST MODE. REPORTS ARE EITHER LEAKING HEATER CORE OR HVAC SYSTEM GREASE IN MY RESEARCH. IRRITATION OF NOSE AND THROAT RESULTS, DOES NOT SEEM TO BE DEPENDENT ON SPEED. NOTICE IT MORE WHEN STARTING CAR WHEN STILL WARM, ALSO WHILE STANDING FOR SOME TIME IN GEAR THEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809381December 10, 2015
ENGINE
WE HAD 6 RECALLS WE NEVER NEW ABOUT TURN OUT THE CAR BROKE DOWN CALL DEALER AND SAID WE RECEIVE THAT DAY A RECALL CAR WAS NOT DRIVABLE CALL POWER TRAIN THEY SENT A WREAKER RECALL WERE FIX NOW THEIR CHARGING 2,200 FOR A ECOTEC TURBOCHARGER THAT'S CRACK IN A GM WEB SITE WHERES THEIR IS A RECALL BUT YET HAVE NOT RECEIVE ONE THIS IS A SINGLE MOM OF 4 KIDS WE NEED CAR FIX ASAP HELP PLEASE MY BROTHER HAS A WRECKER SERVICE ITS IN FORT STOCKTON TX NOT DRIVABLE BAD LOAD NOSE JUST STARTED IN MOTION THIS CAR 3YRS OLD VERY UPSET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809394December 10, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ON 12-5-15 I WAS ON MY WAY TO CT FROM MASS AND WAS ON 91. ABOUT 45 MINUTES INTO THE TRIP THE CAR BEGAN TO LOOSE POWER AND THE CHECK ENGINE LIGHT CAME ON AND THE SERVICE STABLITRACK LIGHT CAME ON. AS SOON AS THE LIGHT CAME ON THE TEMPERATURE GAUGE AND RPM GAUGE WOULD FLING UP AND DOWN QUICKLY! I IMMEDIATELY WENT FROM 65 MPH TO 30 MPH.( I WAS ALMOST REAR ENDED BY A CAR BEHIND ME) I COASTED MY WAY TO THE RIGHT LANE AND WAS ABLE TO GET OFF THE EXIT. THE CAR TOOK ABOUT 4 HOURS TO GO BACK TO NORMAL. ( I RETURNED TO MASS, I HAD TO TAKE THE BACK WAY HOME AND AVOID THE HIGHWAY AS THE CAR STILL HAD REDUCE SPEED) THE CAR WILL RETURN TO NORMAL AND THE CHECK ENGINE LIGHT WILL GO OFF. EVERYDAY NOW THE CHECK ENGINE LIGHT WILL COME ON AND IT WILL SAY SERVICE STABLITRACK. THE CAR IMMEDIATELY LOOSES POWER AND YOU CAN HEAR THE ENGINE (SOUNDS LIKE A FAN BLOWING HARD) THE TRANSMISSION WILL NOT SHIFT. THE RPM WILL JUMP TO 4-5 WHILE ONLY GETTING TO A SPEED OF 35 MPH. THE DEALER HAS NO IDEA WHAT I AM TALKING ABOUT. THIS CAR WAS BOUGHT IN JANUARY OF 2015 AND HAS LESS THAN 65,000 MILES ON IT. I HAVE READ A FEW COMPLAINTS ABOUT THIS SIMILAR SITUATION HAPPENING TO THE SAME CAR I HAVE. THIS IS A SAFETY ISSUE!!! THE CAR HAS BEEN SERVICED ON TIME!!! PLEASE HELP ME!! I REFUSE TO TAKE THE HIGHWAY AS I NEVER KNOW WHEN THIS IS GOING TO HAPPEN.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809421December 10, 2015
ENGINE
THE COOLING SYSTEM IN MY 2011 CHEVY CRUZE HAS FAILED FOR THE 3RD TIME IN MY TWO YEAR OWNERSHIP. THIS IS DANGEROUS, MY CAR OVERHEATED AND WENT INTO IDLE MODE ON A 70MPH INTERSTATE(81) WITH MY FAMILY STILL INSIDE. CHEVY DENYS ANY PROBLEM! MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN STARTED REGARDING THE FAULTY COOLING SYSTEM BUT THEY SEEM TO JUST DISAPPEAR. MY CAR CONSTANTLY SMELLS OF NAUSEATING COOLANT AND HAS BEEN "FIXED" TWICE NOW. SO WHAT GIVES? WHY IS THIS NOT BEING ADDRESSED? THE NHTSA NEEDS TO HANDLE THIS PROBLEM AS IT IS BIGGER THAN CHEVY WILL EVER ADMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809476December 10, 2015
ENGINE, UNKNOWN OR OTHER
VERY STRONG ODOR OF COOLANT INSIDE THE CAR, BROUGHT IT IN TO THE DEALER AND THEY HAVE REPLACED THE WATER PUMP, HEATER CORE, DID A PRESSURE TEST ON THE COOLANT SYSTEM AND DID A SCAB JOB OF RUNNING A HOSE FROM MY RESERVOIR TANK TO UNDER THE CAR. I'M STILL GETTING COOLANT VAPORS INTO THE CAR. DEX-COOL HAS A SAFETY WARNING ABOUT BREATHING ANTIFREEZE VAPORS. INHALATION: AVOID BREATHING VAPORS OR MISTS. HIGHER TEMPERATURES MAY GENERATE VAPOR LEVELS SUFFICIENT TO CAUSE ADVERSE EFFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809577December 10, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
IN ADDITION TO TWO COMPLAINTS FILED ABOUT THIS VEHICLE ALREADY. THE U.S HAS NO CONCERN FOR HUMAN LIFE IN THE U.S AND IS ALLOWING WHITE SUPREMACY TO ENDANGER MINORITY DRIVERS AND OTHER DRIVERS. THE TESTING OF SATELLITE RADIOLOGICAL DISPERSAL WEAPONS AND REMOTE CONTROL SYSTEMS INVOLVING, HACKING, BACKDOOR ACCESS, REMOTE CONTROL, SURVEILLANCE AND VEHICLE COMPROMISE PERSISTS. ON 12/10/15 AND 12/09/15 THE VEHICLE WAS HALTED BY FORCE FROM A SATELLITE TRACKING THE VEHICLE. AMPLE EVIDENCE OF ELECTRICAL PROBLEMS IN THE CAR, CELLPHONE TRACKING AND HOME TRACKING IS AVAILABLE. A FEDERAL LAWSUIT WAS FILED AND DISMISSED WITHOUT REASON OF CAUSE TO FURTHER THE HATE CRIME. ON THESE TWO DAYS I WAS DRIVING THE VEHICLE ONE AGAIN, AND LOST CONTROL OVER THE VEHICLE STEERING AND THROTTLE. THE ISSUE OCCURS AT STOP SIGNS TO CAUSE AN ACCIDENT THERE OR AT A INTERSECTION. THE VEHICLE IS PURPOSELY TAMPERED WITH DURING TRANSIT TO CAUSE LOSS OF CONTROL AND THROTTLE. THE VEHICLE THROTTLE IS GONE, THE GAS PEDDLE GOES LIMP AND THE ENGINE STOPS THROTTLE FOR A DURATION. THE ENGINE THEN KICKS IN FULL FORCE AFTER A SERIES OF HARD SPUTTERS ON THROTTLE JERKING THE CAR FORWARD UP A HILL OR INTO TO A STOP. I WAS IN HIGHLAND NY LEAVING A PLAZA, WHERE THIS OCCURS, AND OTHER INTERSECTIONS WITH LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809244December 9, 2015
ENGINE
SMELLS LIKE BURNING OIL TOOK CAR TO MY MECHANIC AND SAID THERE IS SOME OIL SPILLING ON SIDE OF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808702December 7, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO INCREASE IN SPEED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808389December 4, 2015
ENGINE, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER A SAFETY RECALL RELATED TO THE ELECTRICAL SYSTEM AND THE TECHNICIAN STATED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT THAT THE WATER PUMP HOUSING WAS CRACKED AND NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. WHEN THE HEATER WAS ACTIVATED, AN ODOR OF ANTIFREEZE AND FUEL EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808273December 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THE ACCELERATOR PEDAL HESITATED TO RESPOND. ON THE FIRST OCCASION, THE CONTACT WAS DRIVING AT 20 MPH AND THE VEHICLE STALLED. ON A SECOND OCCASION, THE VEHICLE STALLED WHILE DRIVING AT APPROXIMATELY 35 MPH. THE CONTACT WAS ABLE TO RESTART THE VEHICLE EACH TIME BUT THE FAILURE WAS PROGRESSING. THE FAILURE CAUSED THE VEHICLE TO GO INTO A LIMP MODE EACH TIME. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER A THIRD TIME WHO DIAGNOSED THAT THE ALTERNATOR ASSEMBLY NEEDED TO BE REPLACED. THE ELECTRONIC STABILITY CONTROL FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS LEFT FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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