Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10808280December 3, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE SKIDDED ON ICE AND CRASHED INTO A UTILITY POLE, A CABLE BOX AND A FLAG POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10807822December 1, 2015
SERVICE BRAKES
BREAK FLUIDS LOW, HAND BREAK LIGHT ON. WHEN I STARTED THE CAR IN THE MORNING, THE HAND BREAK LIGHT IS ON, AND I CALLED THE SERVICE CENTER AND SHEDULED AN APPOINTMENT. THEY RUN THE DIAGNOSIS CHECK AND I WAS INFORMED THE BREAK WIRING WAS FAULTY AND I WAS ASKED TO PAY OUT OF MY POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806243November 23, 2015
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE POWER STEERING AND SERVICE VEHICLE STABILITY TRAC WARNING LIGHTS ILLUMINATED INTERMITTENTLY, AND THE RADIO FUNCTIONS FAILED INTERMITTENTLY ALSO. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806263November 23, 2015
ENGINE
ENGINE COOLANT SMELL INSIDE CABIN. HEAT MUST BE ON. THE VAPORS ARE STRONG ENOUGH TO IRRITATE THE EYES AND THROAT. THIS VEHICLE WAS PURCHASED DURING SUMMER AND SMELL STARTED WHEN IT TURNED COLD AND HAS CONTINUED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795221November 21, 2015
ELECTRICAL SYSTEM, POWER TRAIN
ON THE SAME DAY, WITHIN A FEW HOURS OF EACH OCCURRENCE,FIRST I HAD THE KEYS IN IGNITION AND VEHICLE RUNNING, AND SHUT THE DOOR AND ALL FOUR DOORS LOCKED. THEN A FEW HOURS LATER, I TRIED TO PUT THE VEHICLE IN TO DRIVE AND IT WOULD ONLY REV UP AND WOULD NOT GO FORWARD. WHEN THIS HAPPENED, THE D FOR DRIVE ON DASH WAS FLASHING. REVERSE WORKED FINE. IN BOTH INSTANCES THE CAR WAS STATIONARY. WHEN THE CAR WAS LOCKED, WE USED THE SPARE KEY TO MANUALLY OPEN THE DOOR. IN THE SECOND INSTANCE, I HAD THE CAR TOWED TO A DEALER. HAVING TROUBLE UPLOADING THE SERVICE RECEIPT, BUT THEY FOUND NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795222November 21, 2015
VISIBILITY/WIPER
THIS MORNING THERE WAS FROST ON MY WINDSHIELD I STARTED MY DEFROST WHEN FROST WAS MELTING I TURNED ON WIPERS TO REMOVE MELTED FROST MY DRIVER SIDE WIPER STARTED SKIPPING AND THEN STUCK IN THE VERTICAL POSITION AND NOW ITS LOOSE AND DO NOT OPERATE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795265November 21, 2015
ENGINE
NOVEMBER 2015 IN 55 DEGREE WEATHER WHILE DRIVING AN ERROR MESSAGE OF "A/C OFF DUE TO HIGH ENGINE TEMP". THIS HAPPENED DURING THE SUMMER OF 2015, MY CAR SHUT OFF AN AND I TOOK IT TO THE DEALERSHIP AND THEY REMEDIED THE ISSUE. I BELIEVE THEY SAID IT WAS THE WATER PUMP. AGAIN, IT'S GIVING ME THIS ERROR MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790521November 16, 2015
VISIBILITY/WIPER
COLD AIR BLOWS ON WINDSHIELD FROM A/C AND FOGGS UP GLASS WICH OBSTRUCTS VIEW.THE CONTROLS ARE SET PROPERLY BUT DEFROSTER VENT DOES NOT CLOSE COMPLETELY. DEALER SAYS THERE IS NO FIX FOR THE PROBLEM.THIS HAPPENS WHEN STANDING OR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790420November 14, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
STABILITY TRAC AND TRACTION CONTROL LIGHT APPEARS, VEHICLE EXPERIENCES IMMEDIATE LOSS OF POWER. EXPERIENCED WHILE DRIVING ON FREEWAY ATTEMPTING TO CHANGE LANES. DUE TO THE SUDDEN LOSS OF POWER I WAS NEARLY STRUCK BY A BIG RIG. DEALER CAN NOT IDENTIFY CODES ONLY CODE THAT APPEARED WAS PO171,FUEL TRIM LEAN CODE WAS ADDRESSED BY DEALER, DEALER CLAIMS ORIGINAL COMPLAINT WAS TIED TO THE P0171 CODE. WHILE DRIVING HOME EXPERIENCED SUDDEN LOSS OF POWER AND ROUGH SHIFTING. NO WARNING LIGHTS OR INDICATORS APPEARED. VEHICLE SMELLS LIKE BURNT OIL, AND NOTICED A LOUD TICKING NOISE. NOTIFIED DEALER AND WAS TOLD IT IS NORMAL VEHICLE WILL BE FINE AFTER 400 MILES OF DRIVING. MY FAMILIES LIFE WILL BE PLACED IN JEAPORDY FOR THE NEXT 400 MILES. THE UNRESPONSIVE ACCELERATION AND SUDDEN LOSS OF POWER IS A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790328November 13, 2015
ELECTRICAL SYSTEM
THE DASHBOARD LIGHTS FLASH ALONG WITH THE RADIO/NAVIGATION SCREEN AND SOUND SYSTEM WHILE DRIVING. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AND HAS BEGUN HAPPENING MORE FREQUENTLY NOW. ALSO, SOMETIMES THE KEY CONTROL DOES NOT WORK FOR THE CAR EVEN THOUGH THE KEY BATTERY IS UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789275November 9, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ENGINE OVERHEATED. TECH FOUND COOLING FAN NOT COMING ON. TECH FOUND COOLING FAN CONNECTOR MELTED. TECH USED POWER PROBE TO SEND 12 VOLTS TO COOLING FAN MOTOR. BLEW THE CIRCUIT BREAKER IN THE PROBE. MOTOR FAULTY. TECH SUGGEST NEW COOLING FAN MOTOR & PIGTAIL ASSEMBLY TO REPAIR. THE ABOVE DESCRIPTION IS WORD FOR WORD FROM THE REPAIR INVOICE. THE REPAIR SHOP ALSO TOLD US THIS WAS A PRETTY SERIOUS DEFECT AND COULD HAVE CAUSED THE VEHICLE TO CATCH ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788973November 7, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
HAVE HAD REPEATED ISSUES WITH SERVICE STABILITRAK LIGHT COMING ON WHILE DRIVING AND THEN POWER BEING REDUCED TO VEHICLE, CAUSING UNSAFE DRIVING CONDITIONS; FOLLOWING RECALL TO REPROGRAM COMPUTER ENGINE FAN RAN CONTINUALLY FOR DAYS; CAR DIED WHEN STARTONG, DEALER REPLACED COMPUTER TRIED TO RETURN WITH CHECK ENGINE LIGHT ON, NOW STABILITRAK ISSUE HAS RECURRED AGAIN. NOT CONFIDENT THAT DEALERSHIP HAS ANY CLUE WHAT IS REALLY WRONG WITH THIS CAR. THE DEALERSHIP'S MOST RECENT GUESS IS THAT SOMETHING IS WRONG WITH THE TRANSMISSION BUT THAT THEY ARE GETTING A CODE THEY DON'T RECOGNIZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788864November 6, 2015
POWER TRAIN
SOMETIMES WHEN SLOWING TO A STOP, THE CAR ENGINE ACCELERATES. I HAVE TO STEP ON BRAKES VERY HARD TO KEEP THE CAR FROM GOING FORWARD. ON NOVEMBER 5, 2015, I WAS SLOWLY PULLING INTO A PARKING SPACE AND THE CAR ACCELERATED, I STEPPED ON BRAKES REALLY HARD BUT THE CAR WENT FORWARD...INTO A STONE WALL. NO ONE CAN TELL ME WHAT THE PROBLEM IS SO I WIND UP STILL DRIVING A CAR THAT MAY DECIDE TO LURCH FORWARD INTO TRAFFIC, A WALL, ANOTHER CAR. THE VEHICLE IS AT THE DEALERSHIP NOW AND I AM WAITING TO HEAR ABOUT THE STATUS. I WAS TOLD BY THE SERVICE CENTER PERSON TO CALL GM AND TELL THEM THAT I HAVE A POTENTIAL PRODUCT LIABILITY CASE. I AM AT A LOSS AT WHAT TO DO.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10788657November 5, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY RADIO FLICKERS ON AND OFF, MY ABS LLIGHT, CHECK ENGINE LIGHT AND OTHER LIGHTS FLICKER OFF AND ON REAL FAST AND ON MY ODOMETER I GET A READING "TRACTION CONTROL" AND SOMETHING ABOUT STABILITRAK CONTROL. EVERYTHING FLICKERS SO FAST IT'S HARD TO SEE EVERYTHING THAT LIGHTS UP. APPARENTLY MANY OTHERS HAVE HAD THE EXACT SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788266November 4, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THERE WAS A STRONG OIL ODOR COMING FROM THE VEHICLE. IN ADDITION, THERE WAS EXCESSIVE SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN OIL LEAK, BUT THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10788265November 4, 2015
SERVICE BRAKES
WE BOUGHT THIS CAR BRAND NEW OFF THE LOT AND THE BRAKES HAVE SQUEALED SINCE WE BOUGHT THE VEHICLE FEB 2014. WE HAVE TAKEN IT IN SEVERAL TIMES AND THEY CAN'T FIND ANYTHING WRONG, THEY SAY IT'S THE TYPE OF BRAKES AND SOMETIMES THEY DO SQUEAL ESPECIALLY IF HUMID OR WET. NOW YESTERDAY SOMEONE SLAMMED ON THEIR BRAKES IN FRONT OF ME. LUCKILY I WAS FAR ENOUGH BACK (ABOUT 4 CAR LINKS) THAT I DIDN'T HIT THEM. WHEN I SLAMMED ON MY BRAKES, THE PEDAL WENT TO THE FLOOR AND NOTHING HAPPENED! I LET UP AND TRIED AGAIN AND GOT SOME BRAKE, BUT STILL NOT LIKE IT SHOULD. I COULD NOT GET THE PROBLEM TO DUPLICATE, WHEN I TRIED, THE BRAKES WORKED FINE. I WAS DRIVING ON DRY PAVEMENT ON A HIGHWAY AT 45 MPH, THERE WAS NO REASON FOR THIS TO HAPPEN. THE CAR HAS 19870 MILES ON IT. THIS ISSUE COULD HAVE KILLED ME AND LEFT 4 CHILDREN WITH NO MOTHER! I SEE TONS OF ISSUES FOR THIS FROM 2011-2014 CRUZE VEHICLES, WHEN IS CHEVY AND GM GOING TO DO SOMETHING ABOUT THIS INSTEAD OF HIDING UNDER A ROCK AND CALLING US ALL LIARS?! SOMEONE IS GOING TO BE KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787920November 3, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. AFTER FILLING THE VEHICLE WITH FUEL, THE CONTACT STARTED THE VEHICLE AND IT MADE A SPUTTERING NOISE AND BEGAN TO SHAKE. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR WAS CONSISTENTLY ILLUMINATED. THE CONTACT TURNED THE KEY TO THE OFF POSITION; HOWEVER, THE ENGINE DID NOT POWER OFF. IT TOOK SEVERAL ATTEMPTS TO POWER THE ENGINE OFF. THE CONTACT RELEASED THE ACCELERATOR PEDAL AND KEPT THE VEHICLE PARKED FOR APPROXIMATELY FIVE MINUTES UNTIL THE SHAKING AND SPUTTERING CEASED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHEN FUELING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786908October 29, 2015
ENGINE
A RECALL ON THE VALVE- COVER GASKET POTENTIALLY CAUSING A FIRE FROM OIL LEAKAGE HAS BEEN REPORTED IN THE LOCAL PAPER, BUT NOT ON MY MAKE/MODEL. I HAVE THE OIL LEAKAGE AND CAN SMELL IT BURNING OFF SOMETHING. THIS WAS NOT A PROBLEM UNTIL AFTER THE DEALERSHIP HAD TO REBUILD MY TRANSMISSION. MY CAR HAS 74,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787046October 29, 2015
POWER TRAIN
WHILE DRIVING THE CAR IT CONTINUOUSLY JERK FORWARD, AND IT SEEMS TO BE GETTING WORSE, THE CAR IS IN MOTION , ON A REGULAR STREET. IT'S UNKNOWN WHY THE CAR IS DOING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786770October 28, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO INCREASE THE SPEED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000. UPDATE MA 01/13/16 THE CONSUMER STATED THE VEHICLE WOULD HESITATE TO ACCELERATE, IT WOULD ALSO ACCELERATE WHILE THE BRAKES WERE BEING APPLIED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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