2023-2024 Audi Optical Defects Damage Code 0030 TSB

Audi has released Technical Service Bulletin (TSB) 66 23 98 2046229/4, superseding TSB 22-86, to provide updated guidelines for documenting optical defects, scratches, and chrome peeling on various 2023-2024 Audi models. This TSB outlines the specific procedures for dealerships to follow when submitting warranty claims related to these visual imperfections.

The bulletin emphasizes the importance of proper documentation to ensure continued product quality and streamline the warranty reimbursement process for repairs associated with damage code 0030.

Symptoms of Optical Defects

Owners of 2023-2024 Audi vehicles might notice various visual imperfections that fall under the category of optical defects. These can include:

• Dents or shrink marks on components.
• Flaking paint or chrome, particularly in the passenger compartment or on trim strips.
• Discolored or wavy components.

Specific examples of repairs that qualify for damage code 0030 include a peeling radiator grille, a peeling start-stop button, or a peeling armrest door pull. These issues affect the aesthetic appeal of the vehicle and are addressed by this TSB for proper warranty claim handling.

Understanding Damage Code 0030

Damage code 0030 is an internal Audi classification used to identify and process warranty claims for optical defects. It specifically applies to faults that impact the visual appearance of a component.

For any repairs coded with damage code 0030, Audi Warranty requires photographic evidence. This submission helps reduce the need to ship parts for validation and speeds up the claim reimbursement process. Further details on warranty procedures can be found in Audi Warranty Bulletin AWA 16-07.

Important Warnings for Owners

Audi has provided clear instructions regarding the application of damage code 0030 and warranty eligibility:

• Damage Code 0030 should not be used for repairs to components that are separated, broken, loose, or deformed. This includes issues like a loose seat back cover or a deformed center armrest. Technicians are advised to consult Elsa for a complete list of appropriate damage codes for such components.
• Damages resulting from negligence, customer driving habits, or other outside influence are not eligible for Warranty reimbursement. Owners should be aware that self-inflicted damage or damage from external factors will not be covered under warranty.

Repair Documentation Process

When a 2023-2024 Audi vehicle exhibits an optical defect that qualifies for damage code 0030, the dealership follows a specific documentation process:

1. Qualification Check: The technician first verifies that the issue aligns with the description for damage code 0030 as outlined in the TSB's technical background.
2. Photographic Evidence: Several photographs must be taken and uploaded to the DOC-IT system along with the repair order. These include:
   • An overview photograph showing the component's location in the vehicle (Figure 1 in the TSB illustrates this).
   • A close-up photograph clearly showing the optical defect (Figure 2 in the TSB provides an example).
   • A photograph of the data sticker on the component, if applicable, to show version, part number, or manufacturer information.
   • A photograph of the Vehicle Identification Number (VIN) to confirm it belongs to the affected vehicle.
   • Note: All photos must be in focus and taken with sufficient light to ensure clarity.
3. Submission: The photographs, along with the repair order (RO) number and VIN, are then submitted through Audi Warranty Online.

Warranty Information

It is important for owners to understand that this TSB (reference 2046229) is primarily informational for dealerships. It outlines internal procedures for documenting and processing warranty claims for the Audi optical defects damage code 0030. The TSB itself is not directly applicable to any Audi owner's warranty coverage but rather guides the dealer's process for seeking reimbursement from Audi for qualifying repairs.

All parts and service references in this TSB are subject to change. Technicians are advised to check with the Parts Department and/or ETKA for the latest information and to consult the Repair Manual for specific fastener, bolt, nut, and screw replacement guidelines.

NHTSA ID: 10234582