Volvo XC90 Complaints

1,540 consumer complaints on file.

#11195745April 12, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON. FUEL FILLER PIPE HAD TO BE REPLACED. THIS HAS HAPPENED THREE TIMES AND HAS BEEN REPLACED THREE TIMES. THE CAR ONLY HAD 13K MILES FOR THE THIRD REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195010April 9, 2019
FUEL/PROPULSION SYSTEM
RAW GAS SMELL. TOLD BY DEALER MAY BE DANGERS TO DRIVE AND PARK OUT OF GARAGE SO FUMES DON'T ACCUMULATE. GARAGE HAS NATURAL GAS HEAT AND GAS WATER HEATER. SOME CARS SOLD IN OTHER STATES HAVE HAD RECALLS, UNDER VOLVO RECALL # 220. THIS CAR HAS BEEN USED IN SOME STATES NAMED IN SUMMER MONTHS. I AM ORIG OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194414April 7, 2019
ELECTRICAL SYSTEM, STEERING
ON OR ABOUT FEBRUARY 06, 2019, OUR 2007 VOLVO XC-90 EXPERIENCED A STEERING LOCK FAILURE. THAT IS THE LOCK COULD NOT ADVANCE TO THE START POSITION AND CONSEQUENTLY LOCKED THE KEY IN THE IGNITION SWITCH. THE LOCK WOULD NOT ADVANCE. CONSEQUENTLY PERFORMED THE FOLLOWING: A) CONSULTED VOLVO OWNER'S MANUAL. THE MANUAL WAS SILENT ON THIS. SINCE THE VEHICLE WAS PARKED NOSE FIRST IN OUR GARAGE, AGAIN CONSULTED THE VOLVO OWNER'S MANUAL TO FIND OUT HOW TO MANUALLY GET THE VOLVO OUT OF PARK. VOLVO'S MANUAL WAS SILENT ON THIS. B)CONTACTED NORTH TOWN VOLVO DEALER FOR ADVICE. RESPONSE WAS TO GET THE VEHICLE IN BY TOWING. NO ADVICE AS TO HOW TO DISENGAGE THE VOLVO'S PARK FEATURE. C)CONTACTED VOLVO'S ON LINE CHAT SERVICE AND RECEIVED THE SAME RESPONSE. NO HELP! GET THE CAR TOWED IN! D)CONTACTED IN COLLISION AND AUTO REPAIR. THEY SUGGESTED A 2006 YOU TUBE VIDEO SHOWING HOW TO DISENGAGE THE PARK FUNCTION. THIS WORKED AND THE VOLVO 2007 XC-90 WAS TOWED TO IN COLLISION AND AUTO REPAIR. IT TOOK THREE WEEKS TO REPAIR THE LOCK FOR THE PARTS HAD TO COME FROM GERMANY. PICTURES OF THE FAILED LOCK ASSEMBLY ARE ENCLOSED. AFTER THE LOCK REPAIR, IN COLLISION PERFORMED THE FOLLOWING: A)REPLACED RADIATOR: THE RADIATOR HAD A SMALL LEAK SINCE THE GET-GO. BROUGHT THE VOLVO IN SEVERAL TIMES TO NORTH TOWN VOLVO AND THEY COULD NOT FIND IT. DURING A VISIT TO THEM THE COOLANT WAS TOPPED OFF AT NO CHARGE AND I APPARENTLY OBSERVED, BUT IT WAS DENIED BY THE SERVICE ADVISOR, THE SERVICE ADVISOR DROPPING SOMETHING INTO THE COOLANT EXPANSION TANK. COMPARED TO THE NEW COOLANT AFTER RADIATOR REPLACEMENT, IT IS MUCH CLEARER WITHOUT THE DARKEN FLAKEY CONSISTENCY OF THE PREVIOUS COOLANT OF WHICH WAS LIKE THAT SINCE THE GET-GO. B)REPLACED HVAC BLOWER MOTOR DUE TO FAILURE. C)CLEANED UP DRIVER SIDE DOOR SECURITY CONTACTS SO THAT THE POWER DOOR LOCKS LOCK WHEN THE ALARM IS TOGGLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193422April 2, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
BOUGHT THE VEHICLE WITH 112,000 MILES ON IT, IT HAS A GAS LEAK TRICKLING DOWN THE SIDE OF THE GAS TANK, PROBABLY A BAD SENDING UNIT, FUMES ARE BAD SOME DAYS BUT WORSE ON WARMER DAYS. THE TRANSMISSION FAILED ONE DAY WITH NO WARNING OR LIGHT, IT JUST LOST MOMENTUM AND FAILED TO ENGAGE IN DRIVE. I THINK THIS IS DUE TO THE POOR ENGINEERING DESIGN VOLVO USED. THIS MODEL IS THE T6 WITH THE GM 4T65E TRANSMISSION WHICH IS WIDELY KNOWN TO FAIL EVEN AT LOW MILES. I THINK A FULL SAFETY RECALL SHOULD E SANCTIONED FOR ALL MODEL YEARS WITH THESE HORRIBLE PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190590March 21, 2019
AIR BAGS
MY VEHICLE'S AIR BAG LIGHT IS ON. MY DASH MESSAGE IS: PASSENGER AIRBAG OFF SERVICE URGENT. I TOOK IT TO KOONS VOLVO OF OWINGS MILLS, INC TO BE SERVICED. I WAS TOLD THAT THE PASSENGER OCCUPANCY WEIGHT SENSOR HAS STOPPED WORKING AND NEED TO BE REPLACED. THE SERVICE TECHNICIAN COULD NOT TELL ME WHY IT WOULD HAVE STOPPED WORKING. HE JUST SAID IT COULD JUST HAPPEN. I ASKED THE SERVICE TECHNICIAN WHAT DOES IT DO AND HE SAID THAT IT WEIGHS PASSENGERS FOR THE CORRECT PRESSURE OF THE AIRBAG IN CASE IT IS DEPLOYED. HE ALSO SAID THAT MY COMPLETE AIRBAG SYSTEM WILL NOT WORK WITHOUT IT WHICH MEANS THAT THE DRIVER'S SIDE AS WELL AS THE SIDE AIRBAGS WILL NOT DEPLOY IN CASE OF AN ACCIDENT. THE COST OF THIS REPAIR IS $2,249 WHICH IS EXTREMELY EXPENSIVE. THIS APPEARS TO BE MORE OF A DEFECT AND NOT WEAR AND TEAR. VOLVO ADVERTISES IT'S SAFETY FEATURES WHICH ATTRACTED ME TO PURCHASE ONE. THEY DON'T TELL YOU THAT THE SAFETY FEATURES MAY NOT WORK WHEN YOU NEED THEM. I WAS TOLD BY ANOTHER SERVICE STATION IN ALEXANDRIA, VA THAT THIS IS A COMMON REPAIR THAT HE PERFORMS ON VOLVOS. I SAW THE AIRBAG LIGHT ONE MORNING WHEN I TURNED ON THE CAR AFTER IT HAD BEEN SITTING OVERNIGHT. NO ONE WAS IN THE PASSENGER SEAT. IT WAS NOT THERE THE NIGHT BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189914March 19, 2019
ELECTRICAL SYSTEM, ENGINE
I PURCHASED MY NEW 2019 VOLVO XC90 ON DECEMBER 15, 2018. ON THE MORNING OF DECEMBER 29, 2018 I WAS WITH MY TWO CHILDREN WHEN THERE WAS A MALFUNCTION WITH THE VEHICLE KEY RECOGNITION SYSTEM WHICH ALLOWS FOR THE VEHICLE TO START. MY VEHICLE GAVE ME THE ERROR 'VEHICLE KEY NOT FOUND. SEE OWNER'S MANUAL'. THIS LEFT MYSELF, MY 4 YEAR OLD AND MY 4 MONTH OLD STRANDED. THE LOCAL FORT MYERS DEALER SAID THEY REPLACED THE FOB ANTENNA. MY VEHICLE THEN HAD THE SAME PROBLEM FEBRUARY 14, 2019 LEAVING MYSELF AND MY TWO CHILDREN STRANDED BECAUSE THE VEHICLE WOULDN'T START. VOLVO CLAIMED TO FIX THE ISSUE BUT THE VEHICLE AGAIN MALFUNCTIONED WHILE IN THE POSSESSION OF MCGRATH VOLVO OF FORT MYERS. AGAIN ON FEBRUARY 23, 2019 MY VEHICLE WOULDN'T RECOGNIZE MY KEYS AND WOULDN'T START, YET AGAIN LEAVING MYSELF AND MY TWO CHILDREN STRANDED. AFTER VOLVO TOLD ME THEY FIXED WHAT THEY THOUGHT WAS A DEFECTIVE WIRE, I RECEIVED MY VEHICLE BACK. ON MARCH 6, 2019 I WAS DRIVING WITH MY THEN 6 MONTH OLD BABY WHEN MY VEHICLE SHUT OFF TWICE. AS I WAS DECELERATING, MY VEHICLE ENGINE SHUT OFF BY ITSELF AND ALL SCREENS IN THE VEHICLE WENT BLANK. THIS OCCURRED TWICE WHILE DECELERATING. VOLVO HAS HAD MY CAR SINCE MARCH 6, 2019 PROVIDING ME NO UPDATES AS OF TODAY, MARCH 19. I HAVE ONLY OWNED THE VEHICLE 94 DAYS AND IT HAS BEEN IN THE SHOP 35 DAYS, WITH ONLY 2387 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186347March 13, 2019
FUEL/PROPULSION SYSTEM
BOUGHT OUR 2008 VOLVO XC90 IN 2010. LAST SPRING WE NOTICED A VERY STRONG FUEL SMELL COMING FROM INSIDE AND OUT SIDE THE VEHICLE THAT BECAME STRONGER THE MORE WE DROVE IT AND FOR SOME TIME AFTER IT WAS PARKED. LOOKED IT UP ON U-TUBE, THE FUEL SENDING UNIT (FUEL PUMP) UNDER THE BACK SEAT LEAKS OVER TIME ESPECIALLY IN HOTTER CLIMATES. THERE WERE SEVERAL DIFFERENT COMPLAINTS ON LINE DUE TO THIS SAME ISSUE, CONCLUDING A DEFECTIVE PART ON THE FUEL PUMP THAT FORMS A CRACK ON TOP AND LEAKS FUEL WHEN VEHICLE IS IN USE.. CALLED VOLVO MAIN OFFICE, GAVE THEM THE VIN # AND THEY SAID "NO, NOT ANY LIST !!" SO WE TOOK IT TO THE NEAREST VOLVO DEALER IN LAS VEGAS, ALL MOST 2 HOURS AWAY. WE ALSO WANTED TO KNOW WHY THE CHECK ENGINE LIGHT WAS YELLOW. TURNS OUT THAT IT WAS THE FUEL PUMP AND THEY WOULD GLADLY REPLACE IT FOR $487.00 BUT WOULD NOT BE ABLE TO DO THE WORK UNTIL OUR NEXT VISIT-HAD TO ORDER THE NEW PUMP. THEY HAD US SIGN A WAIVER BEFORE WE LEFT BECAUSE THEY " RECOMMEND VEHICLE NOT BE DRIVEN DUE TO THIS BEING A SAFETY ISSUE" HAVE MY COPY IF ANYONE IS INTERESTED. WE TOOK THE VEHICLE BACK THE NEXT WEEK AND THEY REPLACED THE FUEL PUMP, THE CHECK ENGINE LIGHT WENT OFF , WE PAID THE $487.00 AND THEY GAVE US A WARRANTY ON THE NEW FUEL PUMP FOR THE LIFE OF THE CAR . THEY WERE VERY NICE AND PROFESSIONAL. MY QUESTION IS WHY DID WE HAVE TO PAY $480. 00 FOR A PART THAT WAS FAULTY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183474March 1, 2019
EXTERIOR LIGHTING
ERROR MESSAGE SHOWED ON THE INSTRUMENT PANEL, ' HEADLAMP SYSTEM MALFUNCTION, SERVICE REQUIRED', HOWEVER THE LIGHT WORKS BUT BACKUP CAMERA STOP WORKING. IT ALSO SHOWS ANOTHER ERROR MESSAGE 'CITY SAFETY SYSTEM UNAVAILABLE'. ASK THE DEALER AND THEY SAID IT IS AN SOFTWARE ISSUE. FIXED AFTER THE SOFTWARE UPGRADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182679February 26, 2019
STRUCTURE:BODY
REAR DOORS ON THE 2016 XC90 CAN BECOME UNABLE TO CLOSE/LATCH UNDER CERTAIN CIRCUMSTANCES. IF THE WEATHER IS EXTREMELY COLD AND WATER HAS MADE IT INTO THE RUBBER DOOR SEALS DUE TO EITHER MELTING SNOW OR RAIN, THE WATER CAN FREEZE PREVENTING THE DOOR FROM CLOSING ENOUGH TO LATCH. THIS CAN LEAVE THE DRIVER AND THEIR PASSENGER STRANDED ON THE SIDE OF THE ROAD OR AT A REMOTE LOCATION AND UNABLE TO DRIVE THEIR VEHICLE UNTIL THE PASSENGERS ARE ABLE TO REMEDY THE ISSUE BY EITHER MELTING THE ICE OR REMOVING THE ICE FROM THE RUBBER DOOR SEALS. NOTE: THE ICE EXPANDING DOESN'T CAUSE THE DOORS TO OPEN ON ITS OWN, BUT IF ICE IS BUILT UP IN THE RUBBER DOOR SEALS, ONCE THE DOOR IS OPENED (WHETHER THE VEHICLE IS MOVING OR STATIONARY), THE DOORS MAY NOT CLOSE AGAIN DUE TO THE EXPANDED RUBBER DOOR SEALS WITH ICE BUILT UP INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173516February 1, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2005 VOLVO XC90. EVER SINCE THE VEHICLE WAS PURCHASED IN NOVEMBER OF 2018, THERE HAD BEEN SEVERAL ELECTRICAL FAILURES. THE HEADLIGHTS, POWER DOOR LOCKS, AND POWER REARVIEW MIRROR FAILED TO OPERATE. ALSO, THE TRANSMISSION CAUSED THE VEHICLE TO JERK AND STALL WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN VOLVO DEALER, BUT THEY REFUSED TO PROVIDE DIAGNOSTIC TESTING AND STATED THAT THERE WAS NO RECALL OR WARRANTY COVERAGE ON THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172830January 29, 2019
FUEL/PROPULSION SYSTEM
THERE IS SOMETHING CALLED AN ERAD, WHICH IS ESSENTIALLY THE VEHICLE CLUTCH FOR MY ELECTRONIC PLUG-IN HYBRID XC90. IT IS THE INSTRUMENT THAT SWITCHES BETWEEN ELECTRIC AND GAS. MINE FAILED. WHEN IT FAILS, WHEN YOU HIT THE GAS ENOUGH TO PUSH IT OUT OF ELECTRIC MODE TO GAS MODE, THE CAR ESSENTIALLY HESITATES FOR 1-2 SECONDS - IT FEELS LIKE IT'S TRYING TO FIGURE OUT WHAT TO DO THEN AN OVERRIDE TO GAS MODE HAPPENS. WHEN I IDENTIFIED THE PROBLEM, I WAS TRYING TO TURN OFF OF THREE LANES OF TRAFFIC TO A SIDE STREET AND THE CAR HESITATED (TEMPORARILY DOESN'T RESPOND TO THROTTLE INPUT) AS I WAS SITTING PERPENDICULAR TO TRAFFIC. THE ALL GAS MODE THEN TURNS ON AND TAKES OVER, BUT IT HESITATES WHICH COULD BE A SERIOUS PROBLEM. I COULD'VE BEEN HURT, BUT, THANKFULLY, I WASN'T. AFTER THAT, I DROVE IT IN FULL-TIME GAS MODE UNTIL IT WAS FIXED (NO PROBLEMS WHEN I DID THAT). IF THIS WERE AN ISOLATED INCIDENT, I WOULDN'T REPORT IT, BUT THERE WERE 4 OTHER VOLVOS SUFFERING FROM THE SAME ISSUE AT MY DEALERSHIP ALONE (VOLVO CARS OF BETHESDA) SO THEY COULDN'T TAKE ME FOR 3-4 WEEKS. THEY SELL FEWER THAN 5% OF THEIR TOTAL FLEET OF THESE T8 ELECTRIC HYBRIDS, SO FOR 5 TOTAL CARS TO HAVE THE SAME ISSUE (2016 - 2018) INDICATES A MAJOR PROBLEM. I'M CONCERNED SOMEONE WHO DOESN'T NECESSARILY HAVE MY AWARENESS OF CARS WHO MAY OTHERWISE FEEL SAFE IN THE CAR'S THROTTLE RESPONSE MAY TAKE AN UNNECESSARY CHANCE AND GET INTO AN ACCIDENT. PLEASE INVESTIGATE. THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172417January 27, 2019
ENGINE
VOLVO RECENTLY HAD A "SERVICE CAMPAIGN" FOR THE COOLANT EXPANSION TANK BLEEDER HOSE. WE MADE AN APPOINTMENT FOR THE REPAIR, BUT THE DAY PRIOR TO OUR REPAIR, VOLVO USA CANCELLED THE SERVICE CAMPAIGN. THIS HOSE THEN FAILED 1-2 MONTHS LATER, SPILLING TOXIC COOLANT ALL OVER OUR DRIVEWAY AND DOWN THE STREET, WHICH OF COURSE HAS MANY PETS AND YOUNG CHILDREN ON IT. THIS ALSOCOULD HAVE PUT OUR SAFETY IN JEOPARDY IF THIS HAPPENED OUTSIDE OR OUR NEIGHBORHOOD. WE PARTICIPATE IN SEVERAL CARPOOLS, AND OTHER PARENTS RELY ON US TO GET THEIR KIDS SAFELY TO THE DESTINATION AS WELL. OUR LOCAL DEALER WAS VERY PROMPT IN COMPLETING THIS REPAIR, BUT THEY ALSO INFORMED US THAT THERE WAS A RECALL ON THE SPARK PLUGS AS WELL. WE HAD NO NOTIFICATION OF SUCH A RECALL FROM VOLVO USA. I THINK VOLVO USA IS FAILING TO TAKE RESPONSIBILITY FOR THEIR VEHICLES GIVEN THE CANCELLATION OF THE SERVICE CAMPAIGN FOR A CLEARLY DEFECTIVE PART AND THE UTTER LACK OF NOTIFICATION OF THE SPARK PLUG RECALL. I AM VERY CONCERNED FOR ALL OWNERS OF THE NEWEST VERSION OF THE XC90, AND THINK VOLVO NEEDS TO BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165430January 5, 2019
SUSPENSION
I KEEP GETTING THAT THE ANTI-SKID NEEDS TO BE SERVICED BUT WHEN I GOT IT CHECKED THEY REPORTED THAT THEY COULDNT FIND ANYTHING WRONG WITH THE ANTI-SKID AND THE ERROR IS CONSTANTLY LIT IN THE SERVICE WINDOW OF THE VEHICLE. I CAN FEEL THE DIFFERENCE WHILE DRIVING IN WET CONDITIONS. IS THERE ANYTHING SPECIFIC THEY SHOULD LOOK FOR OTHER THAN ADVISING ME THAT ITS PROBABLY A SENSOR. I DON'T FEEL SAFE DRIVING IN RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161200December 13, 2018
POWER TRAIN
SOMETIMES WHEN THE START STOP SYSTEM IS ACTIVATED AT A STOP AND YOU START BACK OFF THE VEHICLE ACCELERATES FORWARD WITHOUT DEPRESSING THE ACCELERATOR. ON 3 OCCASIONS IT CAUSED ME TO ALMOST RUN INTO THINGS. I REPORTED IT TO VOLVO AND THEY SAID THE SYSTEM IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160701December 11, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
PURCHASED 2014 XC 90, 5,200 MILES ON IT MARCH 2018. STEERING WHEEL VIBRATION ISSUE REPORTED BY ME 5/2018 .IT DOESN'T MATTER IF IT IS IN NEUTRAL,DRIVE,REVERSE WITH THE BRAKE DEPRESSED. WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT,IT VIBRATES. NOW FEELING MORE VIBRATIONS FROM ENGINE/STEERING WHEEL WHEN ACCELERATING. VOLVO USA/SWEDEN TECHS HAVE BEEN INVOLVED. IT IS NOW DEC. 2018. MOTOR/TRANSMISSION MOUNTS,STEERING WHEEL OSCILLATOR,POWER STEERING PUMP/PULLEY REPLACED,ENGINE TORQUE MOUNTS ADJUSTED.BEING TOLD THIS IS "CHARACTERISTIC" OF THIS ENGINE.BETWEEN 2008 TO 2014 THE 2.3L ENGINE, WHICH WAS ORIGINALLY DESIGNED FOR THE LANDROVER, WAS NOT DESIGNED FOR THE XC. THE ENGINE CABIN WAS DESIGNED FOR THE 5 CYC. VOLVO HAS DETERMINED THERE IS NOTHING ELSE THAT CAN BE DONE TO CORRECT THE VIBRATION, PERIOD. THEY SAY NO SAFETY,ENGINE, TRANSMISSION, DRIVE TRAIN CONCERNS. I'M CHAGRINED THIS IS ACCEPTABLE TO THEM. HAS BEEN SERVICED 9 DIFFERENT TIMES BETWEEN 5/18 TO 12/18. VOLVO HAS BEEN PAYING FOR ALL CHARGES SINCE FIRST REPORTED EVEN THOUGH IT HAS BEEN OUT OF WARRANTY. NOT SURE WHAT ELSE TO DO? THANKS FOR ANY SUGGESTIONS. KEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154562November 28, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNED A 2017 VOLVO XC90. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY SHUT OFF AND CAUSED THE STEERING WHEEL TO SEIZE AND THE ELECTRONIC GAUGES TO SHUT OFF. THE DRIVER LOST CONTROL OF THE STEERING AND CRASHED INTO A POND. THE FRONT END WAS SEVERELY DAMAGED AND THE VEHICLE WAS DEEMED DESTROYED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (WEAVER BROTHERS VOLVO, 4409 CAPITAL BLVD, RALEIGH, NC) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11152941November 20, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152289November 18, 2018
AIR BAGS
I AM THE SECOND OWNER OF THIS CAR THE OTHER OWNER WAS IN THE FAMILY AND THE AIRBAGS HAVE NEVER BEEN DEPLOYED. A COUPLE MONTHS AGO THE SRS AIRBAG SERVICE URGENT LIGHT CAME ON AND WE TOOK IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. THEY SAID THAT THE AIRBAGS NEEDED TO BE REPLACED. BEING THAT THIS IS SUCH A CRUCIAL COMPONENT THAT SHOULD BE WORKING IF IT HAS NEVER BEEN USED I WANTED TO ALERT NHTSA AND SEE IF IT WERE A MORE WIDESPREAD CONCERN. I APPRECIATE YOU LOOKING INTO THIS. THERE WERE NO EVENTS LEADING UP TO THE AIRBAG LIGHT AND THAT IS THE REASON FOR MY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150284November 9, 2018
VISIBILITY/WIPER
VOLVO XC90 2018 MODELS WILL NOT ALWAYS DISPLAY REAR VIEW CAMERA CONTENT WITHIN 2 SECONDS OF SHIFTING INTO REVERSE AS PER FMVSS 111. THIS IS DUE TO REALLY SLOW AND LAGGING INFOTAINMENT SYSTEM. BEHAVIOR IS EVIDENT ON MULTIPLE MODELS AND VEHICLES WHICH SHARE SAME SENSUS INFOTAINMENT SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11150156November 8, 2018
ELECTRICAL SYSTEM, STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2006 VOLVO XC90. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD PULL TO THE RIGHT. THE VEHICLE WAS TAKEN TO CRIPPEN VOLVO (8300 W. SAGINAW HWY, LANSING, MI), BUT THE FAILURE COULD NOT BE DUPLICATED. APPROXIMATELY ONE MONTH LATER, WHILE DRIVING 70 MPH, THE VEHICLE SUDDENLY PULLED HARD TO THE RIGHT AND THE DRIVER NEARLY LOST CONTROL OF THE STEERING. AFTER STOPPING THE VEHICLE, IT WAS DISCOVERED THAT THE FRONT PASSENGER SIDE TIE ROD BALL JOINT FAILED AND THE WHEELS WERE NOT PROPERLY POSITIONED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER AND THE TIE ROD WAS DAMAGED. THE CONTACT INDICATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V155000 (STEERING) ALTHOUGH THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. ALSO, ON SEVERAL OCCASIONS, THE VEHICLE COULD NOT BE IMMEDIATELY STARTED. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF AND CAUSED THE POWER STEERING AND POWER BRAKES TO BECOME INOPERABLE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 130,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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