Volvo XC90 Complaints

1,540 consumer complaints on file.

#11302280January 27, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE IN PARK ASSIST MODE, THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY AND BACKED INTO A TREE WITHOUT WARNING. THE CONTACT DID NOT SUSTAIN INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S HUSBAND DROVE THE VEHICLE TO SMOTHERS EUROPEAN VOLVO CARS 2881 CORBY AVE, SANTA ROSA, CA 95407 TO BE INSPECTED. THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. A CORPORATE REPRESENTATIVE WAS THEN SENT TO THE DEALER AND DETERMINED THAT NO SAFETY ERROR HAD OCCURRED ON THE VEHICLE. THEY DETERMINED THE CAUSE OF THE ACCIDENT TO BE HUMAN ERROR. THE MANUFACTURER HAD BEEN NOTIFIED AND OFFERED NO ASSISTANCE WITH THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. BF *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11302216January 27, 2020
UNKNOWN OR OTHER
HAVE HAD TWO DOOR LATCH MECHANISMS FAIL AT 60K MILES WHICH MAKE THE DOOR INOPERABLE AND COULD POTENTIALLY TRAP OCCUPANTS IN THE VEHICLE. THIS HAS HAPPENED WITH THE DOORS CLOSED IN BOTH CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300287January 19, 2020
UNKNOWN OR OTHER
THE REAR PASSENGER DOOR BECAME UNLATCHED AND OPENED WHILE DRIVING ON THE HIGHWAY. THE DOOR WOULD NOT RE-. EVENTUALLY, WE WERE ABLE TO LOCK IT IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299955January 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE STALLED AND SHUT DOWN AT HIGHWAY SPEED OF APPROXIMATELY 70 MPH. TWO CONSECUTIVE TANKFULS AT ABOUT 1/4 TANK OR 135 MILES TO EMPTY. CHECK ENGINE LIGHT CAME ON. RESTARTED ENGINE AND LIMPED TO NEAREST GAS STATION. AFTER FILLUP ENGINE LIGHT CLEARED AND IT DROVE FINE UNTIL DOWN TO APPROX A QUARTER TANK AGAIN WHEN IT REOCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298455January 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN, THE TRANSMISSION FAILED TO SHIFT OUT OF THIRD GEAR. THE CONTACT WAS ALSO ALERTED TO A MESSAGE DISPLAY WHICH INDICATED A TRANSMISSION FAILURE. ADDITIONALLY, THE VEHICLE WOULD INDEPENDENTLY SHIFT TO NEUTRAL. NIELLO VOLVO CARS SACRAMENTO LOCATED AT 4609 MADISON AVE, SACRAMENTO, CA 95841, (916) 488-2400), WAS CONTACTED BY PHONE. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBER: 03V434000 (WHEELS). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TOWED BACK TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297294January 6, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
VEHICLE EXPERIENCING SUN ROOF LEAKAGES DURING RAIN OR SNOW. THIS MAKES DRIVING DANGEROUS WHEN IT IS RAINING OR SNOWING. DEFECTS DUE TO POOR SUNROOF DESIGN AND COMPONENTS CAUSING WATER TO ENTER VEHICLE WHEN RAINING OR SNOWING. DISCUSSIONS PANELS ON LINE IDENTIFIES OTHER OWNERS EXPERIENCING THIS PROBLEM WITH NO CONCRETE SOLUTIONS AS MOST ARE TRIALS AND ERRORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292570January 2, 2020
SERVICE BRAKES
12,000 MILES ON CAR, REAR BRAKES ARE AT 2MM, FRONT BRAKES 4MM. VOLVO DEALER DOES NOT FEEL THERE IS A PROBLEM WITH THE CAR AND INSIST THIS IS NORMAL WEAR. I HAVE NEVER OWNED A CAR THAT HAS NEEDED BRAKES SO QUICKLY AND WITH REAR BRAKES FAILING BEFORE THE FRONTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288054December 9, 2019
ENGINE
LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287254December 5, 2019
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
WHILE I'M MOTION THE SRS AIRBAG LIGHT CAME ON TRANSMISSION URGENT LIGHT CAME ON AND ABS LIGHT THE BATTERY KEEPS BUBBLING LIKE ITS GONE BLOW UP IN MY TRUNK I HAVE TO JUMP IT OFF EVERY MORNING I PAID ALOT FOR THIS SUV CAN YOU PLEASE HELP ME KEEP MY ONLY CAR IN WORKING ORDER I HAVE HAD ALL MAINTAINS DONE IN PAST NOW THE COOLANT SYSTEM IS LEAKING WHAT IS GOING ON WITH THIS VOLVO XC90 T6 AWD [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283142December 1, 2019
SERVICE BRAKES, WHEELS
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279889November 13, 2019
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE THE CONTACT'S WIFE WAS MAKING A LEFT TURN, THE VEHICLE STALLED AND HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO VOLVO OF MONTEREY (1711 DEL MONTE BLVD, SEASIDE, CA 93955, (831) 899-8800) WHERE THE HYBRID SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER TO HAVE THE HYBRID SYSTEM REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT TRADE IN THE VEHICLE. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279190November 9, 2019
ENGINE, UNKNOWN OR OTHER
TRANSMISION IS STRUGGLING ON 3RD OR 4TH SHIFT, I READ ON INTERNET MANY COLVOS THIS TRIM FAILING AND BEEN REBUILTED AND STILL FAILING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270345October 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE ISSUE FIRST STARTED ON MA 3RD, 2019. I WAS DRIVING DOWN THE HIGHWAY ON MY WAY TO THE BEACH. THE ROAD WAS A LITTLE BUMPY AND THEN ALL OF THE SUDDEN MY CAR LOST ALL POWER AND SHUT ITSELF OFF. IT THROUGH 3 CODES, 1. IMMOBILIZER, 2. ENGINE CONTROL MODULE AND 3. CLIMATE CONTROL MODULE. I WAS ABLE TO HAVE IT TOWED HOME. MY HUSBAND DECIDED TO RESEARCH WHAT COULD CAUSE THESE ISSUES. HE LOCATED A YOUTUBE VIDEO THAT WAS POSTED 2 YEARS AGO REGARDING THE ECM & CCM FUSES. THE MAN RECORDING THE VIDEO EXPERIENCED THE SAME PROBLEMS, AND FOUND THAT THE FUSE FOR THE TWO ITEMS HAVE BLOWN. MY HUSBAND THOUGHT MAYBE THAT MIGHT BE THE ISSUE. HE LOCATED THE FUSES AND FOUND THAT BOTH OF THEM WERE IN FACT BLOWN. HE REPLACED THEM BOTH WITH BRAND NEW FUZES AND THE CAR STARTED RIGHT NOW.. THE NEXT DAY, I DROVE TO WORK WITH NO ISSUES AND TO AND FROM LUNCH. ON MY WAY HOME, ABOUT 3 MILES FROM WORK, I WENT DOWN A SIDE STREET AS THERE WAS AN ACCIDENT AND TRAFFIC WAS BACKED UP. THE SIDE STREET HAD SPEED BUMPS. THE WENT OVER THE FIRST ONE WITH NO ISSUE, AND THE NEXT ONE IS ABOUT 100 - 200 FEET AFTER, AS SOON AS MY BACK TIRES WERE OVER THE 2ND BUMP, THE CAR SHUT IT SELF OFF AGAIN AND I WAS STUCK (MAY 6TH 2019). MY HUSBAND SHOWN MY WHERE THE FUZES WAS AND LEFT EXTRAS IN THE STORAGE AREA ON THE SAFE SIDE. AGAIN, BOTH WERE BLOWN. ONCE THEY WERE REPLACED FOR A 2ND TIME, CAR STARTED. NOW FAST FORWARD 5 MONTHS, THE ROAD FROM MY DADS HOUSE IS BEING REPAVED, AS YOU CAN IMAGE VERY BUMPY. I MADE IT OVER ALL THE BUMPS JUST FINE, BUT AS SOON AS I CROSSED OVER A MAJOR ROAD, THE CAR SHUT ITSELF OFF AGAIN... THIS TIME I DID NOT HAVE EXTRA FUZES, CALLED A TOW (OCTOBER 11 2019). WE WERE ABLE TO REPLACE THE FUZES AGAIN. NOW THE NEXT DAY EVERYTHING WAS FINE AGAIN, BUT THE SAME THING HAPPENED TWO MORE TIMES (OCTOBER 12, 2019). AND NOW THE CAR SITS IN MY DRIVEWAY, AS I FEEL VERY UNSAFE TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269902October 21, 2019
SEAT BELTS
WHEN THE VEHICLE COLLISION AVOIDANCE SYSTEM IS ACTIVATED, THE SEATBELT TENSIONS BECOME SO TIGHT HE CAN CAUSE INJURY.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11269044October 16, 2019
FUEL/PROPULSION SYSTEM
A FEW YEARS AGO I RECEIVED A EXTENDED WARRANTY FOR A FUEL PUMP RECALL. MY FUEL PUMP IS NOW LEAKING GAS AND FILLING THE CAR WITH GAS FUMES. WHEN I CALLED THE VOLVO DEALER I WAS TOLD THAT THE EXTENDED WARRANTY WAS NO LONGER VALID AND IT WOULD COST $1,000.00 TO HAVE IT FIXED. I CALLED THE VEHICLE SAFETY HOTLINE AND WAS TOLD THAT MY VIN NUMBER WASN'T INCLUDED IN THE RECALL AND I WOULD NEED TO FILE A COMPLAINT. THE CAR IS 16 YEARS OLD AND IS IN GOOD CONDITION I FEEL THAT AS VOLVO KNOWS THAT THE FUEL PUMP IS A SAFETY ISSUE THAT ALL CARS THAT HAVE THE SAME FUEL PUMP ISSUE THAT ARE STILL DRIVING THE HIGHWAYS SHOULD BE INCLUDED IN THE RECALL. NOTHING HAPPENED OTHER THAN THE HEAVY FUEL SMELL THAT FILLS THE CAR WHEN DRIVING AND THE FUEL CAN BE SMELLED OUTSIDE OF THE CAR AFTER IT HAS BEEN TURNED OFF. I HAVE HAD THE CAR FIXED BUT THINK THAT THE FUEL PUMP ISSUE SHOULD STILL BE ADDRESSED. I DIDN'T HAVE AN ACCIDENT AND THERE WAS NO FIRE, BUT THERE COULD HAVE BEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267057October 8, 2019
ENGINE
FOLLOW UP TO 09/16/2019 COMPLAINT ID NUMBER 11255771. THE ENGINE NOISE WAS DIAGNOSED AS SIGNIFICANT INTAKE CAM SHAFT BEARING(S) WEAR. THIS WAS NOT A LUBRICATION ISSUE PER THE DEALER, SO APPARENTLY A MANUFACTURING ERROR. THIS CAUSED METAL CONTAMINATION THROUGHOUT THE ENGINE IN THE OIL. PER THE DEALER, 2 OTHER XC90'S HAD THIS SAME PROBLEM IN THE US. THROUGH THE VIP EXTENDED WARRANTY, A NEW LONG BLOCK ENGINE WAS AUTHORIZED AND INSTALLED, MINUS A $100 DEDUCTIBLE. A $15K-$20K SERVICE (PLUS ALL DIAGNOSIS') FOR THE $100 DEDUCTIBLE IS NOT A BAD DEAL. THE ENGINE SOUND IS NOW GONE AND IS IDENTICAL TO A NEW CAR. HOWEVER, THE CONFIDENCE IN VOLVO IS DECREASING. SAFETY, COMFORT, BEAUTY ARE ALL TOP NOTCH. BUT MECHANICAL ERRORS LIKE THIS ARE CRAZY FROM A $60,000+ VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257744September 24, 2019
SERVICE BRAKES
EXCESSIVE PREMATURE WEARING OF BRAKE PADS AND ROTORS. FROM PERSONAL EXPERIENCE AND DISCUSSING WITH OTHER OWNERS, VOLVO IS AWARE THAT THE BRAKES ON THE XC90 PREMATURELY WEAR (AS IN AFTER 1K-20K NEW BRAKES NEEDED ON ALL TIRES). THE LOCAL DEALERS ALL STATE THIS IS A KNOWN PROBLEM AND THEN DEMAND $1,000 TO REPAIR THE BRAKES. VOLVO'S BRAKES AND/OR BRAKING SYSTEM IS DEFECTIVE AND DANGEROUS AS THE BRAKES PREMATURELY WEAR OUT COSTING CONSUMERS UNNECESSARY MONEY FOR ADDITIONAL REPAIRS WHEN VOLVO COULD RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256965September 20, 2019
FUEL/PROPULSION SYSTEM
THE VEHICLE GETS A STRONG GAS SMELL INSIDE THE DRIVING AREA WHEN GAS TANK FILLED. NO FUEL FOUND TO BE LEAKING. SMELL COMES FROM UNDER FLOOR BY BACKSEATS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256439September 18, 2019
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITHOUT WARNING. THE CONTACT CALLED BYERS VOLVO AT 614-864-0780 (LOCATED AT 301 N. HAMILTON ROAD, COLUMBUS, OH 43213) AND SCHEDULED AN APPOINTMENT FOR A SOFTWARE UPDATE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 220. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256252September 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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