Volvo XC90 Complaints

1,540 consumer complaints on file.

#11255771September 16, 2019
ENGINE
ENGINE MAKES A LOUD WHINING SOUND. THE HIGHER THE RPM'S, THE HIGHER PITCH THE WHINE. DISTINCTLY DIFFERENT THAN THE SUPER CHARGER AND THE TURBO. OCCURRED SINCE AROUND 10,000 MILES. INITIALLY, THE DEALER REPLACED THE BALANCE SHAFT UNDER A TECHNICAL SERVICE BULLETIN. THIS DID NOT CORRECT IT. DROVE MULTIPLE XC90'S AND NONE OF THEM HAVE THE WHINE SOUND. OUR XC90 HAS BEEN IN THE SHOP FOR NEARLY TWO WEEKS NOW AND THE BALANCE SHAFT HAS BEEN REPLACED AGAIN AT THE DIRECTION OF THE MANUFACTURER. THE TECHNICIAN HAS REFUSED TO REPLACE THE BALANCE SHAFT A THIRD TIME BECAUSE IT DOES NOT CORRECT THE PROBLEM. THE TECHNICIAN HAS INSISTED THE SERVICE REQUEST BE EXPEDITED. THE ONLY ANSWER WE HAVE BEEN GIVEN IS THE SOUND IS COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253557September 6, 2019
ELECTRICAL SYSTEM, ENGINE
STOP/START BATTERY FAILED. LEAKED ACID. CAUSED EXCESSIVE AND INTENSE FOUL FUMES INTO PASSENGER COMPARTMENT. MADE THE CAR INTOLERABLE TO BE IN WITHOUT OPENING WINDOWS AND MOON ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252632August 31, 2019
ENGINE
FOLLOWING RECALL SERVICE BY DEALERSHIP AGAINST NHTSA RECALL 19V308 THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS PICKED UP FROM THE DEALERSHIP AND DRIVEN DIRECTLY HOME, ~16 MILES. AT MILE ~2 BURNING RUBBER WAS SMELLED WHILE DRIVING ON THE HIGHWAY. AT MILE ~10 SOME SMOKE WAS SEEN WHEN STOPPED AT A TRAFFIC LIGHT. AT MILE~16 THE ENGINE DIED AS THE VEHICLE WAS BEING PULLED INTO THE DRIVEWAY. SMOKE STARTED POURING OUR FROM UNDER THE HOOD AND FIRE WAS SHORTLY THEREAFTER VISIBLE. THE ENTIRE FRONT END BURNED. I HAVE PLENTY MORE PICTURES OF THE BURNING AND BURNED CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11252122August 28, 2019
ENGINE
VERY LOUD SQUEALING NOISE STARTED FROM ENGINE BAY WHILE STOPPED AT A LIGHT ACCOMPANIED BY A YELLOW CHECK ENGINE LIGHT. NOISE WOULD DISAPPEAR UNDER ACCELERATION BUT RETURN AGAIN OFF THROTTLE. DEALER DIAGNOSED AS A FAILED 'BREATHER CHAMBER' WITH THE FOLLOWING COMMENT: 'IF NOT REPAIRED, FAULTY BREATHER CHAMBERS CAN LEAK OIL ON OTHER MAJOR ENGINE COMPONENTS, INCLUDING THE EXHAUST MANIFOLD WHICH COULD LEAD TO A NUMBER OF SAFETY ISSUES INCLUDING FIRE.' THE VEHICLE CURRENTLY HAS 52,000 MILES. I'M TOLD THIS IS A REGULARLY OCCURRING VOLVO ISSUE BY MECHANIC FRIENDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243328August 12, 2019
ENGINE
I BOUGHT A BRAND NEW 2016, 1ST GENERATION VOLVO XC90 T6 ON 10/13/2015. THIS CAR WAS SOLD TO ME WITH AN ENGINE DEFECT FROM THE MANUFACTURER. IT TOOK MORE THAN TWO YEARS OF INCONVENIENT, BACK AND FORTH TRIPS TO THE GLEN COVE VOLVO DEALER TO FIND OUT THE REAL PROBLEM. THE ENGINE OIL WARNING LIGHT STARTED SAYING TO ADD 1 LITER OF ENGINE OIL IN 2017. SINCE THIS IS A NEW MODEL OF THE CAR, I THOUGHT IT'S WHAT THIS TYPE OF REQUIRED, SO INITIALLY I ADDED ENGINE OIL A FEW TIMES. HOWEVER, THE WARNING CONTINUES TO COME BACK EVERY 5-6 MONTHS. I THEN SUSPECTED MAYBE SOMETHING IS WRONG WITH THE ENGINE AS IT SHOULDN'T HAVE WARNED ME TO ADD ENGINE OIL AS IT'S A BRAND NEW CAR. I FINALLY DROVE THE CAR TO VOLVO GLEN COVE DEALER TO REQUEST AN ENGINE CHECK UP ON 02/22/2018. THE FIRST 2 TIMES THE DEALER COULDN'T FIGURE OUT THE PROBLEM. THEN, THE 3RD TIME THE ENGINE LIGHT CAME ON. FINALLY, MY CAR WAS LEFT WITH THE DEALER FOR 2 WEEKS AND THE DEALER TOLD ME THE ENGINE HAS SOME MANUFACTURE DEFECT. THE OIL WAS LEAKING FROM INSIDE, NOT FROM OUTSIDE. THE ENGINE HAD MAJOR REPAIRS COMPLETED AND A LOT OF CRUCIAL PARTS INSIDE THE ENGINE WERE REPLACED. FOR EXAMPLE: GASKET, PISTON KIT, PLUG, SEALING RING, CASTROL SYNTHETI, O-RING, FUEL PIPE, STUD, CAP, ANTI-FREEZE. ONLY ONE WEEK AFTER GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING MY WHOLE FAMILY HOME. WE SUDDENLY STARTED SMELLING A STRONG BURNING SMELL. THEN SMOKE STARTED BILLOWING OUT FROM THE FRONT HOOD. THANK GOD WE WERE OFF HIGH WAY AT THAT TIME. I WAS ABLE TO QUICKLY TURN OFF THE ENGINE. I CAN'T IMAGINE WHAT WILL HAPPEN IF THIS HAPPENED ON HIGHWAY. THIS TIME THE CAR GOT TOWED BACK TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243142August 11, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON, DEALERSHIP INSPECTED AND DETERMINED THE FUEL FILLER PIPE HAD A LEAK WHICH WAS REPLACED UNDER WARRANTY (23K MILES). I WAS INFORMED THIS IS A COMMON ISSUE WITH THE XC90 AND THEY TOO WERE SURPRISED A RECALL HAS NOT BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242605August 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SEAT BELTS
2008 VOLVO XC90 V8 HAS BEEN TOWED 3X IN THE PAST MONTH. THE BATTERY HAS COMPLETELY AND INCONSISTENTLY DRAINED. THEY CHECKED RELAY SWITCHES, FUSES, ALTERNATOR, STARTER, BATTERY CONNECTIONS, ETC. 3X IN THE SHOP! SO FED UP. CAR IS NOW IN SHOP AND I'VE READ THAT VOLVO IS IN A CLASS ACTION LAWSUIT FOR BATTERY DRAIN FROM SIRIUS RADIO EVEN IF YOU DO NOT HAVE THE SUBSCRIPTION. THEY ARE CHARGING ME $135 TO DIAGNOSE AT VOLVO RIGHT NOW. IT HASN'T BEEN DIAGNOSED AS THAT IS THE PROBLEM YET, BUT THE SERVICE MANAGER IS INCLINED TO THINK THAT'S WHAT IT IS. CLEARLY THEY ARE AWARE OF THE PROBLEM. ALSO GOT STUCK COMPLETELY IN DRIVERS SIDE SEAT BELT AND THEN IT WOULDN'T WORK AT ALL. HAVING DOOR OPENING PROBLEMS ON DRIVER SIDE DOOR AND I'M JUST SUPER FRUSTRATED. THIS HAS AFFECTED MY BUSINESS AND SEEING CUSTOMERS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241056August 1, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11240483July 29, 2019
FUEL/PROPULSION SYSTEM
THE TRANSMISSION SHIFTING ROUGH 1-2 GEAR AND 5 TO 6 GEAR. THE DOWNSHIFT FROM 3-2 AND 2-1 IS REALLY ROUGH. I HAVE SEEN SO MANY PEOPLE WITH THIS TRANSMISSION WITH THE SAME PROBLEM. IT SHOULD BE ADDRESSED, EVEN ON THESE OLDER VOLVO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232882July 17, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE STALLED. A FUSE WAS REPLACED BY VOLVO CARS OF GREENVILLE (2668 LAURENS RD, GREENVILLE, SC 29607, (864) 288-5555); HOWEVER, THE VEHICLE CONTINUED TO STALL AND WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232278July 16, 2019
ENGINE
WE OWN A 2016 VOLVO XC90. PURCHASED USED IN JULY 2018. IN OCTOBER 2018, WE HAD TO REPLACE THE ENGINE. THERE HAS SINCE BEEN A SAFETY RECALL FOR A PART THAT CAN LEAK THAT WE BELIEVE WAS THE CAUSE OF ENGINE FAILURE. THE ENGINE STARTED CHUGGING WHILE WE WERE ON THE INTERSTATE. A TURTLE ICON CAME ON THE SCREEN. WE TOOK THE NEAREST EXIT RAMP TO GET OFF. WHITE SMOKE WAS COMING FROM THE EXHAUST. WE LOOKED UNDER THE HOOD TO TRY TO FIGURE OUT THE PROBLEM. THE COOLANT WAS EMPTY. THERE HAD BEEN NO WARNING THAT THIS WAS LOW OR EMPTY. WE ADDED COOLANT. WE DROVE SLOWLY OUT OF THE GAS STATION LOT TO SEE IF THIS WOULD HELP. NOTHING CHANGED. WE STOPPED IMMEDIATELY AND CALLED A TOW. FIELDS VOLVO MADISON HAD TO REPLACE THE ENGINE. THEY WERE UNCLEAR WITH US ABOUT WHAT EXACTLY HAPPENED. IT SEEMED THEY DIDN'T KNOW WHAT HAPPENED. WE DID RESEARCH AND FOUND A SERVICE CAMPAIGN S29846:COOLANT EXPANSION TANK BLEEDER HOSE FOR OUR MODEL CAR. SEVERAL REVIEWS FROM PEOPLE THAT THEIR ENGINE NEEDED TO BE REPLACED B/C OF THIS. WE ASKED IF THIS IS WHAT HAPPENED AND THEY SAID THEY WERE PRETTY SURE THAT IT WAS. FIELDS TRIED TO HELP BY CONTACTING VOLVO. VOLVO INITIALLY DECLINED ANY HELP. WE CONTACTED VOLVO. THERE WAS SOME BACK AND FORTH BUT VOLVO AGREED TO A PARTIAL OFFER TO PAY $4,248 TOWARD THE REPAIR COST OF $12,743.42. WE PAID $8,657.43 FOR THE REPAIR. THE TECH'S SAID A SPARK PLUG TIP HAD BROKEN OFF AND WENT THROUGH THE ENGINE. THEY NOTED COOLANT IN THE CYLINDER. WE SUSPECTED THIS WAS CAUSED BY THE BLEEDER HOSE LEAKING THE COOLANT, CAUSING IMMEDIATE OVERHEATING AND SPARK PLUG AND ENGINE FAILURE. NOW THERE IS A SAFETY RECALL NOTICE FOR THE COOLANT BLEEDER HOSE, RECALL R29936, DATED 6/17/19. IT IS ATTACHED. THIS OEM PART ISSUE WAS PRE-EXISTING AND UNADDRESSED BY VOLVO. OUR ENGINE WAS OPERATING FINE WITH NO NOTICE OF PENDING TROUBLE. WE WANT HELP TO PERSUADE VOLVO TO COVER THE ENTIRE ENGINE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230010July 8, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLVO XC90. EACH TIME THE CONTACT ATTEMPTED TO FUEL THE VEHICLE, THE FUEL TANK DOOR DID NOT OPEN. THE CONTACT ATTEMPTED TO OPEN THE FUEL TANK DOOR WITH THE KEY FOB AND MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230063July 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V308000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLVO CARS TAMPA (6008 N DALE MABRY HWY, TAMPA, FL 33614, (813) 885-2717) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND PROVIDED CASE NUMBER: 190726'000122. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228807July 1, 2019
ENGINE
THE KNOWN VOLVO BALANCE SHAFT FAILURE IN THE 05 XC90 V8 B8444S ENGINES SN UP TO 6833.VOLVO HAS KNOWN THE V8 ENGINE ON THE 2005 XC90 IS FAULTY SINCE 2005.SPECIFICALLY, THE COUNTERBALANCE SHAFT BEARING FAILING DUE TO WATER INTRUSION & HUMIDITY.MINE HAS NOT FAILED YET.I WILL BE LUCKY IF IT FAILS WHILE AT IDLE.BERGERON VOLVO IN METAIRIE, LA, SOLD ME A TICKING TIME BOMB TO DRIVE MY 4 YEAR OLD SON AROUND IN.THERE WAS NO DISCLOSURE OF THE KNOWN CB SHAFT BEARING FAILURE!I WOULD NOT HAVE PURCHASED THIS FOR ME & MY LITTLE BOY!MY ENTIRE ENGINE WILL EVENTUALLY SEIZE UP & MY OTHERWISE BEAUTIFUL CLEAN CAR WILL BE A LARGE & USELESS PAPERWEIGHT.IF THIS HAPPENS WHILE THE CAR IS MOVING AT SPEED,IT COULD CAUSE A HORRIBLE ACCIDENT!UNLESS VOLVO ACTIVELY (AND, I AM ONE OF THEM #1868) FINDS THE REMAINING AFFECTED ENGINES IN SERVICE & FIXES THIS PROBLEM, IT REMIANS A RISK REGARDLESS OF THE MILEAGE.MY CAR CURRENTLY HAS ONLY 72K MILES ON IT! I AM TRYING TO PREVENT THIS FORM HAPPENING, AND NEEDS TO BE PAID FOR BY VOLVO.THIS IS SOMETHING THAT IS IMPOSSIBLE FOR ME TO PREVENTATIVELY MAINTAIN! APPROPRIATELY,THEY SHOULD ALSO REIMBURSE ANYONE WHO WAS AFFECTED BY THIS PROBLEM SINCE THEY LEARNED ABOUT IT BACK IN 2005. THE BERGERONVOLVOCARS.COM SITE STATES MR. DENIS BERGERON HAS AN OPEN DOOR POLICY, WHEREBY CUSTOMERS CAN CONTACT HIM DIRECTLY,I EMAILED MR. BERGERON MY CONCERN LAST WEEK AND HAVE YET TO HEAR BACK FROM HIM. I WOULD LIKE A CALL BACK & SIT DOWN WITH MR. BERGERON TO HAVE THIS ENGINE DEFECT FIXED BEFORE I AM IN A HORRIBLE ACCIDENT OR LEFT WITHOUT A CAR.SOME WEBSITES FOR REFERENCE: HTTPS://WORKSHOP-MANUALS.COM/VOLVO/XC90_AWD/V8-4.4L_VIN_85_B8444S/ENGINE_COOLING_AND_EXHAUST/ENGINE/TIMING_COMPONENTS/BALANCE_SHAFT_BEARING/COMPONENT_INFORMATION/SERVICE_AND_REPAIR/ ; HTTPS://BLOG.FCPEURO.COM/THE-DARK-SIDE-OF-VOLVOS-EXCELLENT-V8 ; HTTPS://WWW.MATTHEWSVOLVOSITE.COM/FORUMS/VIEWTOPIC.PHP?F=10&T=87848
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218833June 10, 2019
SUSPENSION
SPRING BROKE ON FRONT STRUT AND SLICED INTO THE INNER SIDEWALL OF TIRE CAUSING THE TIRE TO BLOWOUT. VEHICLE HAS BEING DRIVEN ON A DIRT LANE WHEN THIS HAPPENED (10 MPH). IF THIS WOULD HAVE HAPPENED ON A MAIN ROAD, THE VOLVO XC90 WOULD HAVE BEEN OUT-OF-CONTROL !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217502June 3, 2019
ENGINE, UNKNOWN OR OTHER
TL* THE CONTACT OWNED A 2008 VOLVO XC90. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE SEIZED WITHOUT ANY WARNING LIGHT ILLUMINATED. THE DRIVER ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL WHICH FAILED TO RESPOND. THE DRIVER VEERED OFF TO THE SHOULDER OF THE ROAD. NO WARNING LIGHTS CAME ONTO DASH PRIOR TO OR AFTER VEHICLE LOST POWER. NOTICED UNDER THE HOOD WAS SMOKING. THE DRIVER GOT OUT THE VEHICLE AND CALLED FOR HELP, WITHIN MINUTES THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND A REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. NO POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED DUE TO NO INJURIES BEING REPORTED. THE FIRE DEPARTMENT CAME AND PUT THE FIRE OUT AND INSTRUCTED US THERE WAS NOT ANY REASON TO CALL LOCAL POLICE. THE VEHICLE WAS TOWED BY A LOCAL TOWING COMPANY ON A FLAT BED TOW TRUCK. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE VEHICLE WAS SEEN AT AN INDEPENDENT MECHANIC WHERE HER DAUGHTER GOT HER ALTERNATOR REPAIRED. THE MANUFACTURER, VOLVO WAS CONTACTED AND THEY ARE PERFORMING A FURTHER INVESTIGATION ON THE CAR FIRE. THE FAILURE MILEAGE WAS UNKNOWN. *TT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11209692May 24, 2019
SERVICE BRAKES, STEERING
STEERING OFTEN SHAKES AND IS HARD TO CONTROL GOING OVER 50 MILES PER HOUR. STEERING COLUMN STICKS AT TIMES AND THEN IS VERY WOBBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208577May 20, 2019
UNKNOWN OR OTHER
SPONTANEOUS SUNROOF BREAKAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204640April 29, 2019
POWER TRAIN
THE VOLVO HAS CONSTANT ISSUES WHEN SHIFTING AND GETTING STUCK IN A SPECIFIC GEAR. ALSO IT WILL DECIDE TO DOWN SHIFT OUT OF KNOW WHERE. I CAN BE DOING 55 ON THE HIGHWAY THEN IT SLAMS INTO 3RD AND I LOSE CONTROL OF THE VEHICLE ALMOST MAKING ME CRASH. MECHANICS DO NOT SEE ANYTHING WEONG WITH THE TRANSMISSION IE ITS GOING BAD BUT SOMETHING IS MAKING THE VEHICLE DO THIS. SOFTWARE POSSIBLY TCM NOT WORKING PROPERLY BUT MY MECHANIC ALSO INSEPECTED THAT. AFTER MUCH RESEARCH IT SEEMS TO BE A VERY WELL KNOWN AND UNSAFE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196537April 15, 2019
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, UNKNOWN OR OTHER
THE COLLISION AVOIDANCE SYSTEM WAS ENGAGED, I WAS DRIVING DURING A RAIN STORM AT NIGHT AT 45 MPH, AND THE COLLISION AVOIDANCE ALARM WENT OFF WITHOUT ANYTHING IN FRONT OF MY CAR, THEN THE BRAKES SLAMMED ON BY THEMSELVES AND THE CAR BEHIND ME HAD TO SWERVE ONTO THE SHOULDER TO AVOID HITTING ME IN THE REAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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