Volvo XC90 Complaints

1,540 consumer complaints on file.

#11144238October 30, 2018
FUEL/PROPULSION SYSTEM
DROVE VOLVO ONE DAY AGO AND WHILE DRIVING ON RURAL HIGHWAY ROAD EARLY MORNING IN THE DARK, VEHICLE WITHOUT WARNING TOTALLY SHUT DOWN IN MIDDLE OF ROAD AND STALLED OUT. HAD TO VEER OFF ROAD AND COAST ON INCLINE WITH NOT MUCH MOMENTUM DUE TO CARS BEHIND ME. WAS DANGEROUS SITUATION, BUT LUCKILY GOT VEHICLE INTO SMALL DITCH OFF ROAD . HAD TO BE TOWED TO GARAGE AS WOULD NOT RESTART. WAS ADVISED BY VOLVO DEALER AFTER DIAGNOSTIC THAT FUEL PUMP WAS BAD AND PART BURNED OUT INSIDE IT AND NEEDS REPLACED. ABOUT A LITTLE LESS THEN A YEAR AGO VEHICLE BEGAN TO SHAKE UPON START AND WANTED TO STALL, WAS CHECKED OUT AND THOUGHT MAYBE BAD GAS AS NO FURTHER SYMPTOMS. NOTHING HAPPENED AFTER AND CAR RAN NORMALLY UNTIL INCIDENT 1 DAY AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143568October 28, 2018
FUEL/PROPULSION SYSTEM
GASTANK WAS LEAKING WHEN I WAS FILLING UP IN FULL TANK NOT VERY MUCH BUT I SMELL WHENEVER I WAS PARKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142576October 25, 2018
STRUCTURE:BODY
PASSENGER DOOR INTERMITTENTLY SWINGS OPEN WHILE DRIVING, EVEN WHILE LOCKED. FAULTY LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141828October 22, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING WITH TWO YOUNG CHILDREN IN CAR, VOLVO HOOD STARTED TO SMOKE. NO WARNING LIGHTS OR SIGNALS WENT OFF. WE PULLED OVER, TURNED ENGINE OFF, REMOVED KIDS FROM THE CAR, AND WITHIN A FEW MINUTES, THE ENTIRE HOOD OF THE CAR WAS IN FLAMES. THE CAR WAS COMPLETELY DESTROYED, EVEN THOUGH FIREFIGHTERS EXTINGUISHED THE FIRE. WE HAVE NO INFORMATION AS TO THE CAUSE OF THE FIRE - ENGINE, ELECTRICAL, ETC - BUT THE CAR ONLY HAD 18,000 MILES ON IT. VOLVO HAD ALREADY REPLACED THE ROTORS TWICE IN TWO YEARS - HIGHLY UNUSUAL - BUT OTHERWISE WE HAD NO REASON TO SUSPECT A PROBLEM. WE WERE VERY LUCKY WE WERE ON CITY STREETS AND NOT ON THE HIGHWAY WHERE IT WOULD HAVE BEEN DIFFICULT TO IMPOSSIBLE TO PULL OVER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140502October 15, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
ON 2018-09-17, THE VEHICLE, A 2017 VOLVO XC90 T8 HYBRID, REPORTED AN ERROR STATING "REDUCED PERFORMANCE" WITHIN THE INSTRUMENT GAUGE. THE VEHICLE CONTINUED TO DRIVE, WITHOUT THE HYBRID SYSTEM, ONLY WORKING ON THE GAS ENGINE. THE VEHICLE WAS DRIVEN APPROXIMATELY 3 MILES AFTER THE ERROR MESSAGE APPEARED. THE NEXT DAY, 2018-09-18, THE VEHICLE WAS STARTED, WITH THE SAME ERROR. AFTER DRIVING LESS THAN A QUARTER OF A MILE, THE VEHICLE ABRUPTLY HALTED IN THE MIDDLE OF AN INTERSECTION, AND THEN LIMITED THE VEHICLE SPEED TO 17 MILES PER HOUR. THE VEHICLE WAS RETURNED TO IT'S ORIGIN, UNABLE TO EXCEED THE 17 MPH RESTRICTION, AND A TOW TRUCK WAS CALLED IN. THE VEHICLE WAS AT THE NEAREST VOLVO DEALER FOR REPAIRS FOR 20 DAYS UNDERGOING REPAIRS. AS OF 2018-10-15, THE VEHICLE HAS BEGIN TO EXHIBIT A SIMILAR PROBLEM AS WAS ORIGINALLY REPORTED WITH 2 MONTHS OF VEHICLE PURCHASE IN SEPTEMBER, 2017, AND WHAT LED TO A MULTI-DAY REPAIR IN EARLY SEPTEMBER, 2018, PRIOR TO THIS INCIDENT OCCURRING IN MID SEPTEMBER, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133079October 3, 2018
FUEL/PROPULSION SYSTEM, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT A FUEL LEAK WAS NOTICED UNDERNEATH THE VEHICLE. WHILE DRIVING APPROXIMATELY 57 MPH, THE VEHICLE SPUN OUT OF CONTROL AND ENDED UP ON THE SIDE OF THE ROAD. IN ADDITION, THE ANTI-SKID INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLVO CARS BENTWOOD (314-644-9501, LOCATED AT 7700 MANCHESTER RD, ST. LOUIS, MO 63143) WHERE THE TRANSMISSION WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN REPLACED THE FUEL CAP AND STATED THAT THE TRANSMISSION WOULD NOT BE REPLACED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131556September 25, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 60 MPH, THE VEHICLE CAME TO A COMPLETE STOP ON ITS OWN. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE COULD NOT BE TURNED OFF AND THE GEAR COULD NOT BE PLACED INTO PARK. THE VEHICLE EVENTUALLY SHUT OFF ON ITS OWN. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND THEN DROVE TO MONTROSE VOLVO OF CLEVELAND (9600 BROOKPARK RD BUILDING C, CLEVELAND, OH 44129, (216) 351-9999). THE DEALER REPLACED THE ELECTRONIC CONTROL MODULE (ECM). THE FAILURE RECURRED AND THE DEALER REPLACED AND REPROGRAMMED THE ECM AGAIN. THE CONTACT WAS IN THE PROCESS OF A BUYBACK CLAIM. THE MANUFACTURER INITIALLY DENIED THE CLAIM, BUT WERE CURRENTLY REVIEWING THE CLAIM. THE VEHICLE WAS LEFT AT THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124766September 6, 2018
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE DRIVING 15 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BECAUSE THE LOW SPEED AUTO EMERGENCY BRAKING/FORWARD COLLISION AVOIDANCE INDICATOR DID NOT ILLUMINATE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOWE PEARSON VOLVO BOISE (7805 W GRATZ DR, BOISE, ID 83709, 208-377-3900) WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NOTHING COULD BE DONE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11123836August 31, 2018
FUEL/PROPULSION SYSTEM
BEGAN SMELLING GAS ODOR AND NOTICED A SMALL LEAK. FOUND THAT THERE WAS A RECALL ON THE FUEL PUMP FOR MY MODEL AND YEAR BUT WHEN I CALL VOLVO ABOUT THE RECALL, MY VEHICLE WASN'T INCLUDED EVEN THOUGH MY VEHICLE WAS REGISTERED IN THE STATES WHERE THE RECALL WAS ASSOCIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123204August 29, 2018
ELECTRICAL SYSTEM
FAN CONTROL MODULE NOT FUNCTIONING PROPERLY. LOSS OF COOLING SYSTEM FUNCTION AND ENGINE OVERHEATS. AIR CONDITIONER DOESN'T WORK PROPERLY. MECHANIC HAS CONFIRMED IT IS THE FAN CONTROL MODULE THAT IS FAILING. SAME YEAR DIFFERENT VEHICLES HAVE SAME ISSUES IN CASE # NHTSA CAMPAIGN ID NUMBER: 09V218000 N/A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121658August 22, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113983July 26, 2018
ENGINE
TL* THE CONTACT OWNS A 2007 VOLVO XC90. WHILE THE VEHICLE WAS STATIONARY, THE ELECTRONIC CONTROL MODULE AND TIMING CONTROL MODULE FAILED. THE ENGINE CONTROL MODULE SENT A SIGNAL TO THE TIMING CONTROL MODULE, WHICH CAUSED AN ENGINE SEIZURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V563000 (VISIBILITY). THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113616July 25, 2018
UNKNOWN OR OTHER
ALL WHEEL DRIVE NOT WORKING... ALL WHEEL DRIVE IN THE OFF ROAD MODE IS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113445July 24, 2018
ELECTRICAL SYSTEM
TURN SIGNAL NOT STOP AFTER BLINKING LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112991July 23, 2018
WHEELS
SPARE WHEEL WINCH CABLE SEPARATED FROM WHEEL HUB RETAINER HOOK. THE HOOK DEVICE IS HELD IN PLACE BY A COMPRESSION RING OVER THE CABLE. COMPRESSION FAILED CAUSING SEPARATION AND DROPPING SPARE WHEEL ON ROADWAY WHILE VEHICLE WAS IN MOTION. SPARE WHEEL BECAME A 30 LBS UNCONTROLLED PROJECTILE/HAZARD TO OTHER MOTORISTS. NO RUST OR CORROSION DETECTED, SEE PICTURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112923July 22, 2018
AIR BAGS, UNKNOWN OR OTHER
SRS- AIRBAG SERVICE URGENT OIL LIGHT SOMETIMES APPEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112929July 22, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
SRS -AIRBAG SERVICE URGENT OIL LIGHT ON SOMETIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112753July 20, 2018
SERVICE BRAKES, ENGINE
I PURCHASED A 2016 XC90 IN JULY15. SHORTLY AFTER THE PURCHASE, I STARTED TO NOTICE ISSUES WITH THE BRAKES AND VARIOUS OTHER ISSUES. I HAVE TAKEN THE CAR INTO SERVICE 14 TIMES SINCE PURCHASE WITH ON A FEW FOR REGULAR MAINTENANCE. BRAKE PADS AND BOTH FRONT AND REAR ROTERS HAVE BEEN REPLACED, BUT THE BRAKE ISSUE HAS NOT BEEN RESOLVED. I STILL FREQUENTLY BUT RANDOMLY HEAR CLICKING SOUNDS NEAR TO THE BRAKE PADDLE. I AM MOSTLY CONCERNED THAT IT HAPPENS WHEN I AM DRIVING HIGH SPEED WHILE TRYING TO SLOW DOWN. IF ROOT CAUSE CANNOT BE IDENTIFIED AFTER SO MANY ATTEMPTS OF FIXING, I WORRY THAT ONE DAY THIS CAR WILL KILL SOMEONE. I HAVE ATTACHED SERVICE RECORDS AND A RECORDING OF THE CLICKING. IN ADDITION TO THE BRAKE, I ALSO HAVE MANY OTHER ISSUES WHICH CAN BE FOUND ON THE SERVICE RECORD, MOSTLY RECENTLY, THE CAR WAS ON BIG SMOKE WHILE I WAS DRIVING AND FIRE TRUCK HAD TO COME FOR ASSISTANCE. I AM SEEKING YOUR HELP TO SOLVE THE PROBLEM. AS I HAD SO MANY ISSUES WITH THIS CAR AND ONE STILL HAVEN'T BEEN FIXED, I HAVE NO CONFIDENCE TO CONTINUE TO DRIVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112482July 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
I WAS DRIVING DOWN THE HIGHWAY AND MY VEHICLE COMPLETELY SHUT DOWN AND THE STEERING LOCKED. I WAS ABLE TO PUT ON THE EMERGENCY SIGNALS AND THE BIG RIGS BEHIND ME BLEW THEIR HORNS. THEY WERE GETTING CLOSER TO ME BECAUSE I WAS DECELERATING AT A RATE THAT WOULD HAVE RESULTED IN A COLISSION. FORTUNATELY I WAS ABLE TO COAST INTO AN EMERGENCY LANE WHILE THEY WENT WHIPPING PAST ME. THE VOLVO SERVICE MANAGER STATED THAT HE HAD HEARD OF A SIMILAR SITUATION BEFORE. IN AN EMAIL TO ME HE STATED THAT "THE PRESSURE SENSOR WAS GIVING A FAULTS READING, OF EXCESSIVE FUEL PRESSURE. WHEN THE PEM SAW THE FAULTS READING, IT CUT THE FUEL TO THE ENGINE AS IT THOUGHT IT WAS WAY OVER PRESSURIZED." I FEEL VERY FORTUNATE THAT NOBODY WAS SEVERALLY INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110733July 11, 2018
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 VOLVO XC90. THE CONTACT STATED THAT THE DASHBOARD HAD DETERIORATED TO THE POINT WHERE IT WAS STRUCTURALLY UNSOUND AND BUCKLING IN THE AREA OF THE FRONT PASSENGER SIDE AIR BAG COMPONENT. THE DEALER (VOLVO ESCONDIDO, 1938 AUTO PARK WAY, ESCONDIDO, CA 92029) WAS NOTIFIED AND STATED THAT THE FAILURE COULD HAVE BEEN CAUSED BY EXTREME HEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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