Volvo XC90 Complaints

1,540 consumer complaints on file.

#11413653April 24, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHEN DRIVING MY VOLVO AFTER IT HAS RAINED AND I BEGIN TO BREAK, WHILE ON A ROAD WITH A MINIMAL DECLINE, RAIN WATER POURS INTO THE CABIN. I WAS TOLD BY VOLVO SERVICE TECHNICIANS THE WATER IS NOT ABLE TO CHANNEL THROUGH THE SUNROOF CHANNELS CORRECTLY DUE TO CORROSION OR CLOGGING IN THE DRAINAGE TUBES/SUNROOF TRAY ASSEMBLY. THE WATER POURS INTO THE CABIN NEAR THE INTELLISAFE/REARVIEW MIRROR AREA. THIS EVENT CREATES A DISTRACTION TO THE DRIVER ESPECIALLY IF BREAKING WHILE ON A RIGHT HAND CURVE AS THE WATER POURS OUT TOWARDS THE DRIVERS FIELD OF VISION. FOR FEAR OF WATER DAMAGING ANY ELECTRICAL SAFETY COMPONENTS, OR THE INTEGRITY OF THE INTERIOR MATERIALS I PULL OVER TO DRY THESE COMPONENTS. THIS EVENT OCCURS WHEN EVER IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413682April 24, 2021
STRUCTURE:BODY
THE SPOILER COVER OVER THE THIRD BRAKE LIGHT CAME OFF ON I-95 IN THE MIDDLE OF THE FREEWAY FOR UNKNOWN REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413390April 22, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STARTED LOSING MOTIVE POWER AS THE REDUCED ENGINE PERFORMANCE WARNING LIGHT ILLUMINATED. THE CONTACT HAD THE VEHICLE TOWED TO FLORENCE TOYOTA (2300 W. PALMETTO ST, FLORENCE, SC 29501) WHERE THE MECHANIC REPLACED THE SPARK PLUGS HOWEVER, CYLINDER #2 WAS STILL UNRESPONSIVE. THE VEHICLE WAS THEN TOWED TO BEACH VOLVO (855 JASON BLVD #2, MYRTLE BEACH, SC 29577) WHERE THE VEHICLE WAS DIAGNOSED AND SHE WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN HAD THE VEHICLE TRANSFERRED TO STILLMAN VOLVO CARS (1290 WILMINGTON PIKE, WEST CHESTER, PA 19382) WHERE SHE WAS INFORMED THAT A PIECE OF CYLINDER HAD FRACTURED AND IT APPEARED AS THOUGH RODENTS MIGHT HAVE TAMPERED WITH THE CYLINDER LEADING TO THE ENGINE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413129April 20, 2021
ELECTRICAL SYSTEM
94,000 MILES 2011 VOLVO XC90 PURCHASED 4 MONTHS AGO. VEHICLE WAS PARKED STATIONARY IN DRIVEWAY. IN THE MIDDLE OF THE NIGHT WATER INTRUDED THE FRONT PASSENGER CABIN AND DASHBOARD OF THE VEHICLE THROUGH A SUNROOF DRAINAGEDEFECT IN THIS YEAR AND MODEL OF VOLVO XC90. SIX INCHES OF WATER POOLED IN THE FRONT PASSENGER FLOOR AND PERMEATED THE DASH CAUSING THE CEM TO SHORT AND START AN ELECTRICAL FIRE. THE CABIN OF THE VEHICLE FILLED WITH THICK SMOKE FROM THE ELECTRICAL FIRE AND THE CAR ALARM BEGAN TO GO OFF. THE ELECTRICAL FIRE BEGAN IN THE DRIVER COMPARTMENT HOUSING THE CEM. THE CEM WIRES WERE COMPLETELY MELTED AWAY. MULTIPLE ELECTRICAL SYSTEMS EFFECTED AND REQUIRE REPLACEMENT PLUS SMOKE/FIRE/WATER REMEDIATION. PER MECHANIC REPAIRS EXCEED VALUE OF VEHICLE. TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11412820April 19, 2021
UNKNOWN OR OTHER
THE INSIDE DOOR HANDLES (LEVERS TO OPEN THE DOORS)- HAVE A THICK METALLIC PAINT THAT CHIPS OFF AND CAUSES FINGERS TO BE CUT.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11407000April 8, 2021
ELECTRICAL SYSTEM
CENTRAL CONSOLE WILL "REBOOT" FOR NO APPARENT REASON. THE SCREEN GOES BLANK AND AFTER A FEW MINUTES IT DISPLAYS A ANIMATED ROTATING CIRCLE LIKE IT IS STARTING TO BOOT UP. IT CAN TAKE 5+ MINUTES FOR THE REBOOT PROCESS. WHILE IT IS DOING IT THERE IS NO ACCESS TO THE INSTRUMENTS AND CONTROLS IT PROVIDES ACCESS TO. IT USUALLY HAPPENS WITHIN THE FIRST 5 MINUTES OF STARTING THE VEHICLE, BUT IT HAS OCCURED 20+ MINUTES INTO A DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407036April 8, 2021
FUEL/PROPULSION SYSTEM
INSIDE SMELLS OF GASOLINE AFTER STARTING, AND WHILE DRIVING. PERSISTENT. NAUSEATING WHILE DRIVING. WINDOWS MUST BE LET DOWN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405622March 30, 2021
SEAT BELTS
WHILE DRIVING THE REAR DRIVER SIDE PASSENGER SEATBELT WILL UNBUCKLE WITHOUT ANYONE TOUCHING IT. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE MOST RECENT OCCASION WAS 3/24/21. USUALLY OCCURS ON LONGER CAR RIDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398852March 3, 2021
ENGINE
THE CAR WAS DRIVING ABOUT 35 MPH WHEN THIS HAPPEN. ENGINE STARTED TO HAVE MULTIPLE MISS FIRE. TOOK IT TO A PROFESSIONAL SHOP AND CYLINDER 1, 2 AND 3 HAVE A WET SPARK PLUG. THEY DID MORE TESTING AND FOUND THAT THE CYLINDER OIL RING HAS FAILED. CAR ONLY HAS 81K MILES AND NEEDS A NEW ENGINE OR ENGINE REBUILD THIS IS BELOVED TO BE TO THE TYPE OF THE OIL RING THEY USED ON THIS CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398899March 3, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397355February 22, 2021
UNKNOWN OR OTHER
INSIDE AND OUTSIDE HANDLE CEASE TO WORK EFFECTIVELY RESULTING IN DOOR NOT OPENING. HAS HAPPENED A HANDFUL OF TIMES WITH REPAIR REQUIRED. OCCUPANTS ARE NOT ABLE TO EXIT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396519February 16, 2021
FUEL/PROPULSION SYSTEM
THE FUEL PUMP UNDER THE BACK SEAT IS CRACKED AND LEAKING FUEL. THIS IS REFERENCED IN NHTSA RECALL NUMBER 09V483000. O'STEEN VOLVO IN JACKSONVILLE REFUSES TO ACKNOWLEDGE THERE WAS EVER A PROBLEM WITH THIS. IT IS ALL OVER THE INTERNET.THE VEHICLE IS NOT DRIVEABLE AS IS. THE CAR IS SOAKED WITH GASOLINE. APPARENTLY THE FUEL PUMP HOUSING DRIES OUT FROM HEAT AND CRACKS. WE NEED SOME HELP HERE. IT WOULD BE BETTER IF SOMEONE IN SAINT AUGUSTINE FLORIDA COULD DO THIS RECALL WORK FOR US AS WE REALLY DON'T WANT TO DEAL WITH O'STEEN AFTER THEY HAVE BLOWN US OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394283February 2, 2021
POWER TRAIN
TRANSFER CASE KEEPS LOCKING UP AND MESSING UP. IN PAST YEAR PAID 1500 TWO TIMES TO REPLACE TRANSFER CASE AND IS NOW IN SHOP AGAIN FOR SAME REASON. TRANSFER CASE LOCKING UP. FEB 2020, JULY 2020, AND NOW JANUARY 2021 FEB GOING SPEED OF 35-40, JULY ON HIGHWAY SPEED OF 70 IN MIDDLE OF FREEWAY, AND JAN SPEED OF 35
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389044January 20, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ELECTRIC PARKING BRAKE ENGAGING VIOLENTLY AT HIGHWAY SPEEDS AT LEAST. 3 TIMES. RESULTING IN ABRUPT STOP IN MOVEING TRAFFIC! DEALER IN NO HURRY TO REPAIR SUGGESTING BRING BACK WHEN THEY ARE ABLE! AM NOTIFYING VOLVO, DEALER , THEY WILL ASSUME ALL LIABILITY FOR INJURY OR DEATH FOR THIS DEFECT AND LACK OF CONCERN IN REPAIRING ( TOLD A SOFTWARE PROBLEM , BUT ALSO TOLD CAUSED DAMAGE TO OTHER COMPONENTS DUE TO VIOLENT AND ABRUPT STOPS! VERY UNCOMFORTABLE ESPECIALLY SINCE REPAIR MGR IS SO ARROGANT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388231January 14, 2021
ELECTRICAL SYSTEM
*WITH THE BOWERS & WILKINS SOUND SYSTEM* TWICE WITHIN 1400 MILES, THERE WAS A LOUD "POP" SOUND FROM THE SPEAKERS FOLLOWED BY NO SOUND FROM ANY PORTION OF THE VEHICLE. THE POP SOUNDED LIKE A WINDOW OR THE SUNROOF SHATTERED. ALL SOUND WAS LOST: SENSUS FEEDBACK, TURN SIGNALS, PARKING SENSORS, PHONE, ETC. THE ONLY THING THAT WORKED WAS THE BASS. AFTER THE CAR WAS PARKED AND OFF, AND RE-STARTED, EVERYTHING WORKED AS NORMAL. ODDLY, THERE WAS THE FEELING OF STATIC ELECTRICITY JUST PRIOR TO EACH POP. THESE POPS WERE CAUGHT ON DASH CAM FOR PROOF. THERE WAS STATIC HEARD IN THE DASH CAM VIDEO TOO. THE DEALER PROVIDED A "FIX" WITH A SOFTWARE UPDATE DESCRIBED IN TECHNICAL JOURNAL. TJ 35554.20-2020 (IHU VOLUME RESTRCTION WITH ORANGE KEY). THIS SOFTWARE UPDATE HAD NOTHING TO DO WITH THE PROBLEM I HAD. THE ORANGE KEY WAS NO WHERE NEAR THE CAR DURING ANY OCCURRENCE. SINCE THE UPDATE, THERE HAVE BEEN SEVERAL IDENTICAL LOUD POPS, BUT THE AUDIO CONTINUED WORKING. THE SAME STATIC ELECTRICITY FEELING OCCURRED MILLISECONDS BEFORE THE POP. ALL INCIDENTS OCCURRED WHILE ON A FREEWAY OR MERGING ON A FREEWAY, WITH MY PHONE ON THE WIRELESS CHARGER AND THE AUDIO ON AT LEAST AROUND 50%. MULTIPLE REPORTS OF THE SAME ISSUE ON A REPUTABLE VOLVO FORUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387620January 11, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
REAR LEFT DOOR SPONTANEOUSLY UNLATCHED AND OPENED WHILE DRIVING WITH 6-YEAR-OLD DAUGHTER IN ADJACENT SEAT. DOOR WILL SUBSEQUENTLY NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385260December 28, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2021 VOLVO XC90. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE IN REVERSE, THE BACKUP CAMERA DISPLAY APPEARED VERY BLURRY AND DISTORTED CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383598December 15, 2020
SEAT BELTS
DRIVER SEAT BELT DOES NOT FULLY RETRACT AFTER EVERY RELEASE. IT WILL BE LOOSE UNTIL YOU GUIDE IT UP TO THE HOLE. IT IS KIND OF OKAY FOR NOW BUT I HAVE NO DOUBT THIS ISSUE COULD GET WORSE. I AM ALSO ALMOST CERTAIN THIS IS SIMILAR TO RECALL #R10029 THAT AFFECTS OUR 2011 XC60. THE PART MUST BE WORN. IT STILL RETRACTS AROUND PEOPLE BUT IF IT GETS WORSE, IT COULD BE FATAL DOWN THE LINE IF IT DOES NOT RETRACT PROPERLY WITH A SMALLER DRIVER. PASSENGER BELT IS FINE. RIGID AND FIRM AS PICTURES SHOW UNLIKE THE DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382704December 7, 2020
ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE DAMAGE WAS FIXED. LEARNED THAT THE WIRING IS MADE OF A SOY BASED MATERIAL. I DID MY OWN RESEARCH AND LEARNED THERE HAVE BEEN COUNTLESS INSTANCES FOR VOLVO OWNERS AND ACROSS OTHER BRANDS OF RODENTS BEING ATTRACTED TO SOY BASED WIRING AND CAUSING HUNDREDS AND THOUSANDS OF DOLLARS OF DAMAGE. THIS TYPE OF DAMAGE IS NOT COVERED BY WARRANTIES THUS COSTING THE CONSUMER UNNECESSARILY FOR A MATERIAL CHOICE MANUFACTURERS ARE MAKING. SAFETY ISSUE #2: THE REPAIR WAS MADE WITH ANOTHER SOY BASED WIRE. HOW LONG IS THE PROBLEM REALLY FIXED FOR? SAFETY ISSUE #3: IF A FOOD PRODUCT IS BEING USED IN CAR COMPONENTS, THIS BECOMES AN ONGOING SAFETY ISSUE AS ONE CANNOT CONTROL RODENTS BEING ATTRACTED TO IT AND/OR PREDICT THE TYPE OF DAMAGE AND SAFETY ISSUE THEY MAY CAUSE TO A VEHICLE. MY RESEARCH UNCOVERED THAT SOY BASED WIRING HAS BEEN USED FOR THE PAST 20 YEARS. THE ISSUE OF RODENTS HAVING A FEAST ON THESE WIRES CONTINUES, AS SHARED IN ARTICLES BY VOLVO AND OTHER BRAND OWNERS TOO WHICH JEOPARDIZES THE INTEGRITY OF A VEHICLES SAFETY. SAFETY ISSUE #4: IN MY CASE, GIVEN THAT THE FUEL DETECTION PUMP HAS TO DO WITH THE FUEL SYSTEM/EMISSIONS AND FUEL IS WHAT IS NEEDED TO POWER THE CAR, THIS POSED AN ISSUE OF THERE BEING A POWER FAILURE IF THE PROBLEM WASN'T FIXED. I AM LUCKY THE CAR DIDN'T SUDDENLY STOP WHILE DRIVING IT TO THE DEALERSHIP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372898November 3, 2020
ENGINE
RAN A ERRAND, CAME HOME. WENT TO MY CAR & A BLUEISH LIQUID WAS COMING OUT. TOOK TO A SHOP & THEN TO THE VOLVO DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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