Volvo XC90 Complaints

1,540 consumer complaints on file.

#11440370November 14, 2021
SEATS, ELECTRICAL SYSTEM
the drivers side electric seat controls are causing unsafe driving conditions. i drive with the seat all the way back and down. I have the memory sets all for that position. Problem is when I get back in the car it will be back up and forward al the way. So i will set it back down. Well while ia m driving it will automatically start raising back up and forward. As you can imagine this gets very uncomfortable and feels like i am getting choked to death. I will set it back and it will keep doing that . I will hear clicking and then it will start moving. sometimes. i will have to hold my finger on the down button to keep it from moving on me while im driving, sometimes it will still move all the way up while i am holding the button down. and then it will get all the way forward and the buttons will not work for me for a while. Im stuck in the forward up position choking and cant do anything about it. Eventually they will start working again nut its a very impossible position to be left in. I don't know why it is doing this. I feel like I have a Christine car(from the movie) . I haven't taken it anywhere and not sure where to go. I feel like the dealer would try to hide the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440237November 12, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, ENGINE
While driving on the highway "SRS urgent" text came on, also hear clicking sounds under dash on driver side, then dashboard indicator lights completely disappear (speed, fuel, temperature, etc) . Extremely hot under driver side dash. Fortunately, still able to steer and brake. This has happened twice now. Mechanic believes most likely CEM failure or DIM failure. My vehicle also has a wet A-pillar fabric (Volvo forums indicate possible cause of failure). I removed drivers A-pillar and found a clogged drain tube from the sunroof. However, did not notice any obvious signs of water inside the vehicle, though it hasnt rained for over a month when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440067November 10, 2021
POWER TRAIN, ELECTRICAL SYSTEM
Check engine light illuminated at 11,000 miles. Diagnostics showed a software update was needed but the software update did not fix the problem. Volvo corporate said the IEM module needed to be replaced. The IEM module controls the rear axle / propulsion and this is a serious safety issue because sudden loss of propulsion while driving at high speeds increases risk of having an accident. After replacing the IEM module, the mechanic cleared the DTC codes, test drove the car, and re-ran the DTC - and the code indicating a software update was still needed was present. Also the hybrid battery doesn’t keep its charge and depletes at an extremely fast rate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439155November 3, 2021
SERVICE BRAKES
The front rotors on my truck had to be changed twice already. The truck has 25k miles on it. The dealer warrantied them both times but they keep putting in the same kind of rotors. After a few month of driving with the new rotors the steering starts to shake when brakes are applied. The front brake pads also wear out pretty quickly. With only 25k miles they told me I needed new ones. I have invoices if needed to prove the rotors have been changed twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435895October 7, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I have installed a SprintDrive installed in my Volvo. Since the installation, I have had several safety and security issues occur that stop once the device is removed. The following issues have occurred: 1) Whilst driving on the Muskogee Turnpike, the cruising control system would disengage. This occurred at least three times during the drive. On the third time, the cruising control system disengaged and the braking system engaged causing the vehicle to go from 85 mph to 45 mph. 2) I was driving on C-470. The transmission system would not transition between the gears automatically. The vehicle remained in a low gear until I removed the device. 3) I was driving on I-70 when all of the warning lights went and an alarm sounded. The message console read all system failure. The engine shut down. Once the device was removed, I was able to restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432610September 11, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432078September 8, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving the speed limit on the highway in my Volvo 2020 XC90 which was less than one year old. The vehicle lost acceleration power and then an engine performance light came on, then a check engine light. I pulled over immediately and my car engine caught fire under the hood. The entire front of vehicle was engulfed in flames within minutes. There were approximately 11k miles on the car and it had never been maintenanced or worked on in any way that would have caused an engine fire. It was clearly a fuel line fire and Volvo did not properly investigate. My insurance company said it was a fuel line fire but could not get information from the black box because it was destroyed. This car is incredibly unsafe and should be recalled. I have multiple videos and case files concerning this "thermal event". Volvo recalled this car in Europe because of this issue and says there are none in the USA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11431716September 4, 2021
ENGINE
We just purchased this 2016 Volvo XC90 last week from an out of town dealer and it suddenly sprung a major coolant leak this morning while driving and isn’t safely drivable without fire hazard as it’s getting so hot. This model was part of recall on coolant hoses, but is listed as having 0 pending recalls on the nhtsa website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428347August 9, 2021
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2019 VOLVO XC90. The contact stated that while her foot was on the brake pedal and while talking with a friend outside her vehicle, she had decided to place the vehicle into park. After approximately 8-10 minutes, the vehicle independently accelerated forward without warning and crashed into her friend's garage door. The air bags deployed immediately upon impact. An automatic safety feature on the vehicle detected the crash and automatically notified the police; a police report was filed. The contact sustained bruising to her left arm and leg and the passenger sustained bruising to her stomach. Due to the failure, the contact had the vehicle towed a dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The contact's insurance was able to retrieve the EDR report from the vehicle which showed that the vehicle accelerated prior to the crash; however, it did not determine if the vehicle was in parking gear when it crashed. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11428356August 9, 2021
ENGINE
The contact owns a 2006 Volvo XC90. The contact stated there was an abnormal odor of fuel detected in the vehicle. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 160,000. The contact stated the failure was similar to NHTSA Campaign number 09V483000 (Fuel System, Gasoline).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11421930June 22, 2021
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
is been stolen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421934June 22, 2021
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
is been stolen form my home and trying to fine it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420986June 15, 2021
ENGINE
Coolant bleed hose broke causing vehicle to overheat. Part is made of plastic and not durable for long-term use. 2016 year was recalled, but not on the 2017 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417805May 19, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The attached file outlines details - 1.After a recent car wash at a Shell Service Station…..April 5,2021, upon starting the vehicle – the computerized dashboard displayed erratic and incomplete information. It attempted to indicate multiple system failures – eg brakes, suspension, and others too garbled to understand. The entire driver’s console and information center display which were designed to show all of the vehicle operating modes and driver information were compromised and not functioning correctly. The Start/Stop Switch would no longer shut the engine down. I could not get the vehicle to shift out of Park. I found myself quite concerned about a highly computerized vehicle now running with no apparent operator control. I could not be certain whether the engine was being cooled properly from its electrical fans because the cabin was becoming uncomfortably hot. None of the environmental controls worked. Even the electric windows were affected. There were no engine safety indicators of any kind visible working to ensure electrical, engine oil pressure, coolant temperature….none of the other operator information systems were working properly and the engine still could not be shut down. I found myself uncomfortable getting out of the vehicle since it has so many self-driving, collision avoidance steering and braking functions that could be affected. I did not want to risk being run over by my own car. Nor, could I allow the vehicle to move, possibly on its own…so I sat in it for about 3 hours sweating while waiting for a Volvo Tow Service to arrive. The Tow operator was somehow able to get the gear shift to move and was able to back the vehicle out to the street and onto his truck. He was also unable to shut the engine down and towed it to the Neillo Volvo Dealership about 3.5 miles away, here in Sacramento CA. I had deep concerns about safety with this vehicle being towed with the engine still running. All of the instrumentation remained unusable. The consumer stated after the sunroof clogged d
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417843May 19, 2021
STEERING, WHEELS, SEAT BELTS
STEERING-LINKAGES: TIE ROD ASSEMBLY ON CERTAIN PASSENGER VEHICLES, THE OUTER TIE ROD BALL JOINT CAN DEFORM AT HIGH LOADS CAUSING A LOSS OF THE CLAMPING FORCE AND THE NUT MAY LOOSEN, WHICH MAY EVENTUALLY LEAD TO A FATIGUE FRACTURE OF THE OUTER TIE ROD BALL JOINT. CONSEQUENCES OF DEFECT: THE DRIVER MAY NOTICE THAT HTE VEHICLE IS DIFFICULT TO MANEUVER INCREASING THE RISK OF A CRASH. WHEELS: ON CERTAIN SUV'S THE FRONT WHEEL SPEED SENSORS MAY BE DEFECTIVE. CAUSING AN ERRONEOUS WHILL SPEED SIGNAL. CONSEQUENCES OF THE DEFECT: THIS CAN ADVERSELY AFFECT A NUMBER OF VEHICLE FUNCTIONS, INCLUDING BRAKE, ENGINE, TRANSMISSION, AND TORQUE DISTRIBUTION CONTROL WHICH RELY ON THIS SIGNAL FOR PROPER OPERATION. VISIBILTY: WINDSHIELD WIPER/WASHER ON CERTAIN VEHICLES, IF THE WIPER ARM IS ACTIVATED IN EXTREME WINTER WEATHER CONDITIONS AND WITHOUT LIFTING THE WIPER ARMS AND CLEANING THE WINDSHIELD PRIOR TO MOVING, THE WIPER ARM MIGHT SLIP ON ITS DRIVERSHAFT, RESULTING IN AN INABILITY TO MOVE THE WIPER FROM THE PARK POSIIOT FROM THE PARK POSITION. CONSEQUENCES OF DEFECT: INOPERATIVE WIPERS UNDER INCLEMENT WEATHER CONDITIONS COULD CAUSE A CRASH DUE TO IMPAIRED VISIBILITY. SEATS BELTS: REAR ON CERTAIN SUV'S, THE SEAT BELT ATTACHMENT FOR THE SECOND AND THIRD ROW SEATS MAY NOT HAVE BEEN FITTED PROPERLY. CONSEQUENCES OF DEFECT: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY. CORRECTIVE ACTION: DEALERS WILL INSPECT AND REPAIR THE DEFECTS FREE OF CHARGED. IN MY CASE, THE MANUFACTURER HAS DECLINED TO REPAIR THE DEFECTS EVEN WHEN THE DEALER HAS DIAGNOSED MY SUV WITH THE POWER STEERING PROBLEM, PLUS THE DEFECTS ALREADY MENTIONED. THEREFORE,THE DEALER WILL NOT REPAIR FREE OF CHARGE. NUMBER OF VEHICLES AFFECTED: 122431 DATES MANUFACTURED: FEB 2003 TO JUN 2004
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416043May 11, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
MY ROOF IS LEAKING, IT WAS COMING OUT THE FRONT CABIN LIGHT. THIS PROBLEM CAN BE FOUND NOTED ON MANY WEBSITES WITH PICTURES FOR MY YEAR/MODEL. THEN WE STARTED GETTING ERRORS WITH SUSPENSION AND MY WIFE GOT A WARNING SHE SHOULD STOP THE CAR. SHE GOT IT HOME AND WE FOUND THE WATER HAD NOW LEAKED INTO THE REAR RIGHT QUARTER PANEL WHERE AT LEAST 1 COMPUTER IS STORED. THAT AREA HAD AT LEAST 1' OF WATER IN IT. I HAD TO PULL A DRAIN PLUG TO DRAIN IT. THE DEALERSHIP CONFIRMED THE COMPUTER WAS FRIED ($2600) AND HAD PREVIOUSLY SAID OUR DRAINS WERE CLEAR AND THE FIX WAS A NEW REAR SEAL. WHILE THEIR ANOTHER PERSON HAD JUST GOTTON THAT SUNROOF $2K FIX ON THEIR CAR. THE COMPUTER HAS DISABLED THE BLIND SPOT LIGHTS ON THE SIDE MIRRORS, FRONT COLLISION WARNING AND ASSUME AUTO BRAKING, THE REAR CAMERA IS OUT, AND GPS. THESE ARE THE THINGS THAT ARE OBVIOUS, I DON'T KNOW WHAT ELSE IS DISABLED I DON'T KNOW. THE DEALER ALSO SAID THEY WERE LIMITED ON THE FAULT CODES THEY COULD GET BECAUSE OF THE FAILURE AS WELL. IN DOING MORE RESEARCH FOR 'VOLVO SUNROOF LEAK' I FOUND A SITE CALLED TOPCLASSACTIONS.COM WITH SEVERAL INDIVIDUAL INCIDENCES OF NEWER YEARS AND OTHERS MODELS WHERE THE ROOF LEAKS INTO THE REAR AND FRIES THE COMPUTER. ONE NOTED ' THAT HAPPENED WHILE I WAS DRIVING! I LOST BRAKES AND ENGINE POWER, THE GEAR BOX GOT LOCKED. EVENTUALLY I PULLED INTO PARKING LOT. AT THAT POINT I TRIED TO TURNED OFF THE ENGINE OF THE CAR BUT IT WOULDN'T LET ME.' SOMEONE ELSE NOTED BRAKE FAILURE AS WELL. THE SUNROOF ISSUE IS NOT UNCOMMON AND VOLVO IS GIVING CONSUMERS THE RUN AROUND WHEN THEIR DESIGN LEAKS AND DAMAGES THE COMPUTER CONTROLLING KEY SAFETY FEATURES. THESE ARE 'NEW' CARS 2016 AND UP. THERE ARE ALSO INSTANCES WHERE THE CONSUMER PAYS TO GET THE LEAK 'FIXED' AND IT CONTINUES TO LEAK THEREFORE INCREASING THE CHANCE OF THE SAFETY COMPUTER FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415705May 9, 2021
SEAT BELTS, STEERING, WHEELS
ON CERTAIN PASSENGER VEHICLES, THE OUTER TIE ROD BALL JOINT CAN DEFORM AT HIGH LOADS CAUSING A LOSS OF CLAMPING AND THE NUT MAY LOOSEN, WHICH MAY EVENTUALLY LEAD TO A FRACTURE OF THE OUTER ROD BALL JOINT. THE DRIVER MAY NOTICE THE VEHICLE IS DIFFCULT TO MANEUVER INCREASING THE RISK OF A CRASH. WHEELS: ON CERTAIN SUV'S, THE FRONT WHEEL SPEED SENSORS MAY BE DEFECTIVE, CAUSING AN ERRONEOUS SPEED SIGNAL THIS CAN ADVERSELY AFFECT A NUMBER OF VEHICLE FUNCTIONS, INCLUDING BRAKE, ENGINE, TRANSMISSION, AND TORQUE DISTRIBUTION CONTROL WHICH RELY ON THIS SIGNAL FOR PROPER OPERATION. SEAT BELTS: REAR ON CERTAIN SUV'S, THE SEAT BELT ATTACHMENT FOR THE SECOND AND THIRD ROW MAY NOT HAVE BEEN FITTED PROPERLY. IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY. CORRECTIVE ACTIONS: DEALER WILL INSPECT AND REPAIR FREE OF CHARGE. IN MY CASE, THE MANUFACTURER HAS REFUSED TO REPAIR FREE OF CHARGE, THEREFORE, THE VOLVO DEALER WILL NOT REPAIR DEFECTS ON MY SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415659May 8, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
CAR SUDDENLY ACTIVATED THE BRAKES, BRINGING IT TO A FULL STOP FROM 35MPH. IT WAS ON A CITY STREET. THERE WAS A 3-WHEELED MOTORCYCLE APPROACHING IN THE ONCOMING LANE, BUT IT WAS CENTERED IN ITS LANE, WITH NO RISK OF COLLISION. WE WERE APPROACHING AN UNCONTROLLED INTERSECTION (NO SIGNAL, NO SIGNS) WHEN IT OCCURRED. THE CAR STOPPED SO SUDDENLY THAT THE SHOULDER HARNESSES CAUSED SOME DISCOMFORT. HAD ANYONE BEEN FOLLOWING AT A CLOSE DISTANCE, A REAR-END COLLISION WOULD HAVE BEEN LIKELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415268May 5, 2021
STRUCTURE:BODY
MY PASSENGER REAR DOOR HANDLE BROKE INTERNALLY WHERE IT COULD NOT BE OPENED FROM THE INSIDE OR THE OUTSIDE OF THE VEHICLE. BOTH REAR DOOR HANDLES FAILED AND AFTER DRIVING AROUND WITH MY KIDS HAVING TO GO IN AND OUT OF THE CAR THROUGH THE FRONT I FINALLY RECEIVED A LOANER FOR 5 WEEKS UNTIL THE PARTS WERE AVAILABLE TO REPAIR THE DOORS. IT APPEARS THE FRONT DRIVER AND FRONT PASSENGER HANDLE MAY FAIL. IT IS VERY SCARY TO HAVE YOUR KIDS IN A CAR AND NOT BE ABLE TO OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE. I LOOKED ONLINE AND THERE WERE LOTS OF RECENT ACCOUNTS OF XC90 AND XC60S HAVING THIS ISSUE IN EUROPE AND AMERICA. THE DEALERSHIP SAID IT WASN'T COVERED UNDER THE WARRANTY. I ENDED UP PAYING FOR THE LABOR AND VOLVO CORPORATE PAID FOR THE $900 PART INSIDE THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413965April 26, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE FUEL PUMP ASSEMBLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL FILTER AND FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 244,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC90