Volvo XC90 Complaints

1,540 consumer complaints on file.

#11480231August 19, 2022
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On 23rd July 2022 my son went underneath a reversing XC90 2019 vehicle. The front wheel went over his leg and arm. He miraculously survived and the event was close to taking his life. The vehicle was my wife's car. We are in possession of the surveillance video which shows that the vehicles safety features failed. Although the vehicle was left in the reverse gear, the car was stationary, after having been in a forward motion. This sequence automatically engages the park brake and only deactivated when the pedal is pressed. The pedal was not pressed. In addition the video shows the door was open when the brake was deactivated. Another safety feature which failed to prevent the event. My wife was outside of the car and pushing on the rear of the car, trying to stop it driving over my son. Both my wife at the rear bumper and my son on the floor behind the vehicle on the floor, failed to activate the reverse sensors safety feature. Although a small post did after the vehicle drove over my son. I have a video I can email but is too big for the upload feature. Please let me know how to send the video: be warned the video is not very pleasant. After the event I had the vehicle codes read at the local Volvo dealership. Multiple codes related to failures in the parking brake were identified. I contact Volvo and have been assisting them over the last two weeks with their investigation. They have had the car for 4 hours to run this investigation and I am aware the engineers in Sweden are involved. They have now come back to me and asked to see the vehicle again to read more codes. I have been very disappointed in Volvo through this process. The video clearly shows an "Event". and they keep referencing back to the car being fine at the point of the inspection; failing to reference or acknowledge the event timing itself. I am at the point I need to make sure their investigation is being done correctly, since I feel they are playing with words and not telling me the truth.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11480246August 19, 2022
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
On August 17th 2022 I received the reduced performance and acceleration reduced sign with an icon of a turtle. Besides getting this light on my dash my evening ended in fear and distress as I received a call from my family that the new car purchased was acting up and all that they were afraid for their life. This occurred to my spouse in the middle of driving home on the freeway (as she had our two kids in the backseat). She had to drive in a very low and dangerous speed on the highway and take the first exit possible as the car started acting up. A strong smell of something burning started to permeate the car coming from under the hood of the engine. My family was beyond terrified of this. The threat and fear for their life was due to the safety failures of this vehicle. The amount of stress and anxiety this suv caused my spouse and underage children is beyond horrific. I was forced to drive across town (in severe distress and panic, as I did not know how this will all end and if my family was ok) and exchange cars with my frightened and petrified family. As I drove the car, I was frightened for my life as I understood the possibility of the car catching on fire (as the burned smell permitted the car). I was not able to drive more than 15mph. This is the third instance of the serious safety and hybrid system malfunction of car itself within the last 90 days post purchase. First time dropped the vehicle at Sacramento Volvo on May 4, 2022 due to check engine came on / acceleration reduced. Second time dropped the vehicle at Sacramento Volvo on Aug 9, 2022, check engine light came on, hybrid propulsion fault is on, vehicle struggles to accelerate. This dangerous safety issues that I have experienced within the short time owning this SUV can have severe consequences on the lives of my family. I opened a case with Volvo USA, so here is the case 220818-000954.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479296August 15, 2022
VEHICLE SPEED CONTROL
The contact owned a 2006 Volvo XC90. The contact stated that while depressing the brake pedal to park the vehicle when the vehicle's RPMs revved up causing the vehicle to unintentionally accelerate and crash into the wall in front. The air bags did not deploy. After the crash occurred, the low coolant warning light failed. A police report was filed. The contact sustained injuries to their scrotum and rib area. The contact was a physician and therefore provided their own medical care. The vehicle was towed and deemed totaled. The contact stated their insurance diagnosed that the vehicle experienced sudden acceleration. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11478827August 11, 2022
ENGINE
Driving on the far left lane of the freeway and the engine needs coolant light came on. I started to change lanes, and by the time I got all the way to the right the car said turn off engine. The car started to smoke and I had to stop on the freeway in the right shoulder. Called a tow truck they picked up the car. and towed it to a local shop. This car had just been in for regular maitance at Rusnak Pasadena Volvo dealership. The car was taken to Bertone Motorsport and they discovered a coolant hose failure. They replaced the hose and bleed the cooling system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477461August 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2016 Volvo XC90. The contact stated while driving 65 MPH with his four children sitting in the rear of the vehicle, the parking brake engaged independently and the vehicle stopped abruptly. The contact stated that the seat belts engaged to the point of choking himself and the passengers. Additionally, the vehicle lost power steering functionality. The contact stated that the vehicle resumed normal driving independently and he was able to drive to his residence. Additionally, the contact stated that the vehicle would stall while driving. The message "Loss of Power" was displayed. The contact was able to restart the vehicle after several attempts; however, the vehicle would occasionally start only when jumpstarted. The contact stated that the vehicle would often times be restarted within an hour. The dealer was notified and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476292July 28, 2022
ENGINE
Driving at highway speed and a sudden loss of power. Vehicle has a history oil consumption. Seems that engine has a major defect. Waiting on a second estimate, seems a known catastrophic issue with pistons issue causing major engine work or possible replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473422July 11, 2022
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
Volvo's Blind Spot Information System (BLIS) lends itself to unsafe conditions. This is true for the many drivers who are used to driving cars that are smilarly equipped. For nearly 15 years I have been driving cars that were similarly equipped and when activating the turn signal in the direction where the system indicated another vehicle in the "blind spot" an audible warning sounded until the trun signal was extinguished or the danger passed. Volvo fails to provide the audible signal and thus, if there is a failed LED in the mirror, there is no indication of a vehicle in the blind spot and no redundancy. Further, habits are hard to break and after driving cars with the audible warning, and relying on it, it is difficult to get used to not having it. In addition, all the cars that I personally drove with HUD (head up dispay), vehicles in the blind spots were displayed on the HUD. Volvo cars are equipped in terms of hardware to enable these functions (audible warning & HUD display) with simple software patches. One additionl point, the lights on the mirrors can be practically invisible during the day with sunlight behind the car and at night with bright lights illuminating the mirrors from behind. I feel it is imperative that Volvo is compelled to incorporate the proposed changes as those would certainly mitigate potenial accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473075July 9, 2022
AIR BAGS
The airbag sign comes on but nothing wrong with the car. This is third time it came on. Adaptive auto breaking switch does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471587June 29, 2022
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Water damage to the electrical system from blocked drainage by sunroof; potential mold damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470083June 20, 2022
FUEL/PROPULSION SYSTEM
Fuel line was recalled in 2010. Volvo repaired it now it has the same problem. And is leaking fuel. Same line that they replaced in 2010. Please recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469160June 14, 2022
AIR BAGS, ELECTRICAL SYSTEM, SEATS
SRS Airbag Service Urgent Drive to workshop light has come on twice. I was told by dealership it is a faulty wire harness where the airbags could possibly deploy if I was in an accident. Volvo does have a recall for the exact issue yet my VIN does not fall in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468244June 8, 2022
ENGINE
The engine was losing almost a quart of oil every thousand miles. It did not always notify me when it was low on oil. No one's safety was put at risk. I ended up refilling a total of 3 quarts before taking it to the dealer. The dealer said that the front crankshaft seal was leaking, and the oil was dripping down it and onto the side and bottom of the oil pan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466954June 1, 2022
ELECTRICAL SYSTEM
On May 26, 2022, I was stuck in traffic for four hours, and the car's CEM (central electronic module) overheated causing the dashboard to shut down three times, meaning I lost all instrument readings. After each time the dashboard shut down, I had to pull over and reset fuse #27 to have the dashboard come back online temporarily. Because the CEM was already overheated due to its design flaw with improper ventilation, the dashboard would shut down again and again. A Google search would show this is a very common issue for 2004 Volvo models and before. Driving without any instrument readings is totally unsafe. I strongly urge you to force Volvo to issue a recall for 2004 and before models and fix the CEM overheating problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465155May 18, 2022
ENGINE
Oil consumption issue every 1500 miles engine requires top off oil 1 qt other wise piston rings can ignite damage engine result in loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464980May 17, 2022
ENGINE
The issue began in April 2021, the engine burns oil and empties out every 1,500 or less. Contacted Volvo corp & dealership several times. Have gotten two things repaired by Volvo indicating those were the root issue of the oil consumption, not the case, continues to burn oil. Was told by the dealer that I have to continue to drive the vehicle until the low oil comes on for them to re-check the engine. Not sure if they want me to crack the engine while I drive for them to realize this is a serious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464259May 11, 2022
STRUCTURE:BODY
The rear right passenger door is stuck in a locked state. It's not possible to open that door from the interior or the exterior. Locking and unlocking the doors does not solve the problem. Activating and deactivating the child lock system does not solve the problem either. Turning the engine on and off does not solve the problem. This is extremely unsafe in case of a collision where the passenger needs to be evacuated from the car with no access to the other side of the vehicle. The car has not been inspected by anybody, yet. I'll take the vehicle to the dealership for repair. The door has been like this for a several days now, as of 05/11/2022. There were no signs or other symptoms prior to this problem. There are no signs or messages about this malfunction. Upon looking online on some Volvo owners forums, this problem has occurred to more people before on different models as well. To be clear, this is not a case of the door being stuck due to low temperatures. It has been well above the 40's in the last week at my location in South County, Rhode Island.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464084May 10, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2020 Volvo XC90. The contact stated that while his wife was driving at an undisclosed speed, the vehicle experienced unintended acceleration while the brake pedal was depressed, causing the vehicle to crash into a parked vehicle. The contact's wife did not sustain any injuries, and no medical attention was received. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11463566May 5, 2022
SUSPENSION
The air suspension dust covers on the rear air springs were originally installed from the factory using substandard plastic zip ties that are known to slip off. This is a known design flaw and is even documented by Volvo via technical journal and reported to the NHTSA as follows. NHTSA ID Number: 10158664 Manufacturer Communication Number: TJ30517.6.0-2019 All vehicles with this design flaw are at risk failure of the rear air springs. The manufacturer has taken a wait and see approach to pass on the cost of repairs to customers. One of the air springs was found to have its dust cover slip off and was confirmed by a Volvo dealer. This was caused due to use of plastic zip ties rather than crimped metal straps which have been used as a repair documented by the manufacturer and used in newer version of the air springs. The cost of repair for each spring affected is $1300-1500 and at the time of repair the require that the unaffected air spring be remediated with a metal strap to prevent failure which could lead to unexpected and catastrophic air spring collapse. I obtained two quotes from two Volvo dealers. Volvo has already voluntarily extended the warranty on another associated component for their air suspension system which they know to have a manufacturing flaw. This air spring design flaw should also be included or added as a separate voluntary or mandatory campaign. Fortunately, I noticed this failure while replacing winter tires for summer tires and was able to preemptively get this assessed by my servicing dealer. They explained the severity of the issue and recommended as per Volvo's Technical Journal to replace the entire air spring as it was compromised due to road debris exposure from having its dust cover drop. A component failure due to an inappropriate restraint being used to retain a safety shield around the air spring could lead to loss of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461846April 22, 2022
STRUCTURE:BODY
Rear Door lock failed with the first symptom of not being able to open the door. Once door was opened the door failed to close/latch. I think this is a safety concern because it would be impossible to get at the rear seat occupant in the event of a crash/heath issue. Then once the door finally opened it failed to latch which made it dangerous to drive the car at all because the door would fling open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460563April 12, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While driving in hybrid mode while both the gasoline and electric motor are running or shifting back and forth, occasionally the electric motor will come on with a sharp, sometimes loud, metallic “bang”. The sound and feel appears to be coming from the rear. The last two times it happened, the car lunged forward on its own without additional pressure on the accelerator, and once over the past week it lunged forward near an intersection when lifting off the accelerator pedal and engaging the brake. The lunge almost caused me to rear end the car in front of me which I was not very close to. This occurs about once every 50 miles travelled or once per day and at various speeds. To date it has not generated a CEL or any other type of warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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