Volvo XC90 Complaints

1,540 consumer complaints on file.

#11511753March 14, 2023
SEATS, UNKNOWN OR OTHER
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511651March 13, 2023
STEERING, ENGINE
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511411March 12, 2023
ENGINE
Vehicle is lurching on slow acceleration in Hybrid Mode. For example, lurching occurs when pulling away from a stop sign, pulling out into traffic, pulling into a parking spot. Issue started beginning of January 2023. In February Fields Volvo Service diagnosed issue as a software problem (Code IEM-P287100) and that Volvo hasn't written the software yet. Fields Volvo Service said software update should be available in Quarter 2. Advised that I do not drive my car in Hybrid Mode. I own a hybrid vehicle that I have been told not to drive in Hybrid. Unfortunately, Hybrid is the default mode so upon each start I have to manually change mode to AWD. There is also lurching in AWD on slow acceleration (not as bad as in Hybrid). On several occasions while driving in AWD the vehicle will spontaneously change the mode back to Hybrid resulting in decreased or no acceleration and lurching. This has happened several times in parking lots (minimal fear for safety) but also several times while pulling into traffic (e.g., making left hand turns which require acceleration) and acceralerating on onramps to the freeway (definite fear for safety). Problem has been experienced by sales staff at Fields Volvo because we are trying to get rid of the car because it is still under warranty (36,000 miles). Fields Volvo has not gotten back to us as to whether they will buy back the car. Volvo USA has been contacted via phone and email about the issue. I have received no response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511040March 9, 2023
ENGINE, POWER TRAIN, STEERING
The vehicle shudders randomly when taking off from a stopped position around 18mph. The vehicle shudders randomly when slowing down to make a right turn. The vehicle shudders when driving at higher speeds. It's not a violent shudder, but those riding in the vehicle feel it as well. The safety concern is two fold in that there is a fear of losing control at an inopportune time. Secondly, the constant shuddering over time is going to result in damaging other part of the vehicle, particularly the engine, that will present a safety hazard while driving. The vehicle was purchased used(certified). The dealer replaced collapsed engine mounts on left and right side and considered it resolved. Forman at dealer stated it is common with XC90's to have engine shudder as if this should be accepted. Because the engine shudder is happening at higher speeds now, we're going to return to dealer, but I do not expect a solution. I've seen others report similar issues with shuddering on Volvo forums and I haven't seen 1 solution that worked. This is a problem in a lot of XC90's. The attached documents also contain some attempted fixes to correct a drifting issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509748March 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Volvo XC90. The contact stated that after coming to a stop at a stop signal, the vehicle lost motive power. The contact stated that the vehicle was able to restart; however, the failure recurred. The vehicle failed to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the starter motor fuse needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508511February 22, 2023
ENGINE, UNKNOWN OR OTHER
Our car has shut down in the middle of traffic due to the oil going from full to empty in a few hundred miles. Oil change was recently done with synthetic oil and only had driven a few hundred miles when it went to empty. I had to buy a quart of oil at the gas station. I need to put an extra quart of oil every few hundred miles due to excessive oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506012February 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The vehicle went into "turtle mode" on the freeway, abruptly started vibrating, reduced speed to a crawl, and then shut down. My family and I were trapped in the vehicle on the center divider of the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504497January 30, 2023
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2017 Volvo XC90. The contact stated while driving 30 MPH, a vehicle approximately 50 yards in front of him stopped and caused the Forward Collision Avoidance feature to be activated. The vehicle came to a complete stop with an audible beeping sound and a warning illustration displayed on the instrument panel. The contact contended that he was a safe distance away from the vehicle and that the Forward Collision Avoidance feature should not have activated. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503950January 27, 2023
ELECTRICAL SYSTEM
Electric charging connector frozen. Electronic release inoperable, and no alternate way provided to disconnect charger from vehicle. As a result, vehicle is completely stuck in very cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503813January 26, 2023
ENGINE
The contact owns a 2016 Volvo XC90. The contact stated the vehicle was leaking and consuming engine oil. The contact checked and became aware that there was no oil in the engine. There were no warning lights illuminated. The vehicle was taken to the local dealer who performed an oil consumption test and determined that the piston rings and engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502849January 20, 2023
ENGINE
engine consuming lots of oil. sometimes it fails to accelerate when I press the accelerator pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502170January 17, 2023
VISIBILITY/WIPER
Water is leaking from the windshield into the driver and passenger side inside on the window obstructing my view while driving. Cannot drive the vehicle while it’s raining. Serious safety problem! Please recall and fix all Volvos with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502248January 17, 2023
FUEL/PROPULSION SYSTEM
A plastic Fuel Pressure Sensor bracket holder, part number: 30720139, found on Volvo V8 XC90 and S80 (2005-2011) can crack, resulting in a fuel leak within the engine compartment. See attached picture of 30720139, with highlight of plastic assembly. No replacement part is available from Volvo, since ~Dec 2021, per this link: https://www.swedespeed.com/threads/06-xc90-v8-fuel-pressure-sensor-mount-snapped.640161/post-7969481 However, an aftermarket solution is now recently available: https://www.swedespeed.com/threads/volvo-v8-fuel-pressure-sensor-bracket-replacement-billet-6061.656808/#post-7986238 https://www.ebay.com/itm/115630747349
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502287January 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
First, the rear passenger side door latch failed at 57k miles, allegedly due to water intrusion. They replaced with a revised part - p/n 32310869. Now at 63k miles, the driver side rear door latch failed in the same way. This compromises safety because it renders the rear seats completely inaccessible. I could not get my children out of the back seat through traditional means. The problem has been confirmed by a dealership and is well documented online. There was no warning or indication when the part had failed. The passenger door stopped working "regularly" (intermittently would not open) a few days before it failed entirely. The driver rear door gave no advanced notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501518January 12, 2023
STRUCTURE:BODY
The rear doors can inadvertently open in cold when driving down the road without warning. This has happened on a few occasions, even when the dash lights are showing the doors are closed and locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501084January 10, 2023
ELECTRICAL SYSTEM
The contact owns a 2019 Volvo XC90. The contact stated that upon returning to the vehicle, she noticed that her sunglasses case and tennis can located in the interior of the vehicle had been chewed. The contact stated that upon looking further, she noticed that the third row seats leather coating had been chewed. However, the contact had not transported pets on the vehicle. The vehicle was taken to the dealer who inspected the vehicle and informed the contact that rodents were entering the interior of the vehicle through a hole they had created on the rubber seal between the dashboard and the engine compartment. The dealer informed the contact that the rodents were attracted by the soy-based wires coating. The manufacturer was notified of the failure of the failure and informed the contact that she would need to pay a repair fee as the vehicle would not be repaired under warranty. The dealer replaced the leather coating on the seats and the seats stuffing. The dealer installed a new seal on the hood, wrapped tape around the soy-based wires coating to prevent rodents intrusion. The vehicle was repaired. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499730January 2, 2023
UNKNOWN OR OTHER
My car had a sudden, catastrophic leak of coolant from a premature failure of a hose on a 5 year old car with 65000 miles. We were driving through mountains and there was no safe shoulder to pull over. I drove 1.5 miles to a service center. I bought the car new and all service work was done at Volvo dealers and all regular maintenance was performed. There were no leaks of coolant prior to the sudden hose failure. The first alert that something was wrong was a red warning light on the dash directing me to stop the car and turn off the engine immediately. Testing on the engine showed a high level of CO in the coolant, indicating a warped head. The entire engine must be replaced. I contend that this was premature failure of a part. I had my insurance agency, Allstate, discuss the case with the Volvo dealership and Allstate was told there was no evidence of impact road damage on the part. I have asked my agent to provide me with written confirmation of their discussion. I have also asked for the defective part to be put aside and saved when the engine is replaced and will be able to send it to NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499816January 2, 2023
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498962December 27, 2022
ENGINE
The contact owns a 2016 Volvo XC90. The contact stated that she became aware the engine oil level was lower than needed. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing excessive oil consumption. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498757December 24, 2022
STRUCTURE:BODY
When temperatures drop below freezing, the rear door latches will not latch closed. Our children have to hang onto the doors to keep them from swinging open on corners while they also try not to fall out of the vehicle. Dealer says this is a common problem on this model, and is known to Volvo. They’ve attempted to regrease, and advised that the technical service bulletin provided by Volvo does not fix the issue (attempting to reseal window above latch to keep from water intrusion/freezing).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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