Volvo XC90 Complaints

1,540 consumer complaints on file.

#11543428September 8, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The vehicle locking system malfunctioned, locking itself with the keys inside the vehicle. The vehicle was in park, the engine was off, I was only out of the vehicle for 30 seconds to 1 minute in time while filling my gas tank. My dog was inside the vehicle, in the back with no access to door locks or keys, it was 90* outside, he was locked in the car for 30minutes until the fire department arrived and broke the rear passenger a window. The vehicle will go in for diagnostic testing 9/12/23 at a Volvo dealership. Volvo USA refused to note the safety concern, they believe the vehicle operated as designed to self-lock if you forget. My vehicle has never self locked in the 1.5 years of owning it, rather it sends you an alert to your phone to inform you that it is unlocked- it does not lock itself. There have been no lights to alert of any possible concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543044September 6, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, VISIBILITY/WIPER
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and then immediately shifted into reverse. I've brought this into show the repair shop but they state it is normal behavior or they can't replicate the issue (even though I've provided them a video of the issue happening). After a year it's getting very dangerous as backing into tight spaces, a delay or black out can cause me to hit something or someone thinking I'm further away then I really am. When the car is in a deep sleep (not driven for a few days), then the camera can take upwards of 15+ seconds to load after turning on the car and selecting reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542433September 4, 2023
AIR BAGS
AIRBAG LIGHT WAS ON. DEALER VERIFIED AIRBAG WARNING LIGHT ON. CONNECTED TO VIDA AND RECEIVED CODE (SRS-BB15381B HIGH VOLTAGE BATTERY POWER SUPPLY DISCONNECT DEPLOYMENT LOOP CONTROL. GENERAL ELECTRICAL FAILURES. CIRCUIT RESISTANCE ABOVE THRESHOLD ). THEY REPLACED TERMINALS 11 & 12 IN THE LOW VOLTAGE CONNECTOR AT THE HIGH VOLTAGE BATTERY. REFERENCING TJ 37119-0. MY VOLVO FACTORY EXTENDED WARRANTY WOULD NO COVER THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542276September 2, 2023
FUEL/PROPULSION SYSTEM
Drivers side fuel tank sending unit print or sending unit top leaking fuel, a check engine light appeared and almost instantly started smelling like gas. The check engine said small evap leak. This is a huge safety concern for my family and I. No further action has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541932August 31, 2023
ENGINE
According to Volvo, there is a problem with the valve ring(s) not sealing, oil coming into the #1 piston chamber and excessive oil consumption. However, they have yet to provide everything clearly in writing with an explanation. As mileage was about 89K when we first brought into them for what we viewed as major engine problems, they are saying we are outside warranty period.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11541903August 31, 2023
ELECTRICAL SYSTEM
The contact's father owns a 2022 Volvo XC90. The contact stated that upon entering the garage where the vehicle was parked, he became aware that the vehicle was idling and had turned on remotely. The contact stated that a message displayed on the instrument panel stated that the vehicle was remotely started by an unknown app. An undisclosed dealer was notified of the failure and an appointment was scheduled. The contact was concerned for his family’s safety. The manufacturer was notified of the failure and informed the contact that the app had been deactivated and advised to take the vehicle to the dealer for assistance. The failure mileage was approximately 11,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538326August 14, 2023
ENGINE
The low coolant warning went off and the turn off engine notification came on. I turned off my vehicle and noticed all the coolant leaking out the bottom underneath the car. I had the vehicle towed to the nearest mechanic and I was given this diagnosis: Found cooling system low, pressure tested and located a slip line that runs from the coolant crossover tube to under the intake manifold. Coolant pipe runs from the crossover pipe down to the engine oil cooler. Volvo has an updated part number due to high failure rate of the component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536823August 7, 2023
FUEL/PROPULSION SYSTEM
This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536197August 3, 2023
FUEL/PROPULSION SYSTEM, STEERING, ELECTRICAL SYSTEM
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536157August 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11534889July 27, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11534736July 27, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION, ENGINE
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532971July 18, 2023
ENGINE
for last 2 years, my 2016 xc90 has kept request to add oil every 1 or 2 month. In May, 2023, my car speed suddenly reduced the speed to 25 miles and the turtle sign popped up. It was very dangerous when I drove it on the highway, it was almost get hit by the car after me. After I sent to dealer, I was told that the the cylinder of the engine did not work. The engine light has been on and off many times. I sent my car to the dealer regularly for the maintenance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532602July 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532420July 15, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
I’ve had to change my fuel injection pump and catalytic convert twice on one year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529708June 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle’s SOS, On Call safety functions no longer work. In addition my navigation system no longer works properly. In the event of an accident These key safety features would not be able to alert emergency services or locate my position. This is a direct result in a flawed vehicle modem that uses the 3G network not supported by cellular carriers. Volvo has a solution that would cost me $850 to remedy this safety design flaw. Volvo should fix this key safety issue as it puts my family at risk if we are involved in an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529191June 27, 2023
ENGINE
My 2016 Volvo XC90's engine has suffered from high oil consumption that has required excessive servicing and additions of motor oil. These issues began several years ago when the XC90's low oil warning message appeared. The local Volvo dealership said my XC90 had an oil leak and it would cost over $10,000 to determine the source of the leak. So the Volvo dealership suggested that I regularly put 2 quarts of oil in the engine every couple hundred miles, which I have done. Despite the Volvo dealership's speculative guess, no oil leakage was ever seen and there was never any oil pooling under the vehicle. Then on Sunday, June 25, 2023, out of nowhere a "reduced engine performance" message popped up. The XC90 swerved, almost causing a wreck, while greatly decreasing speed in traffic on the interstate. I was barely able to get to the next exit where the engine died. Our car had to be towed over 30 miles to the nearest Volvo dealership. The engine was leaking oil throughout the engine compartment, including fully coating the spark plugs. Additionally, the motor mount is broken in multiple places causing the engine to shake wildly. Now I am told the engine is destroyed and will cost $20,000-$24,000 to replace. Volvo knows about the defective pistons and piston rings in the 2016 XC90 engines, as illustrated by Technical Journal 31216.6.0, but has never issued a recall. The local Volvo service dept. never checked, much less replaced the defective pistons and piston rings, even though it knew or should have known the defect could require the engine to be replaced. In speaking with Volvo customer service, I was advised that Volvo service technicians are not required to follow the service solutions found in the technical journal. Volvo's failure to recall the defective engines has now exposed my family, including my baby, to unnecessary danger, but also exposed us to grossly excessive costs/expenses due to known defects. A recall should be required for all 2016 XC90 engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528023June 20, 2023
FUEL/PROPULSION SYSTEM
On 6/12/23, I was driving on a highway in New York State when I heard a bump under my car and I thought it was a rock. Nothing flashed on my dash to warn me that something serious had happened. Another driver pulled next to me and shouted out of the window, "YOUR CAR IS SPILLING GAS OUT OF THE BOTTOM OF YOUR CAR, PULL OVER OR YOUR CAR MAY CATCH FIRE." As I was near an exit, I got off the highway, and there was a service station right there. When I got out of the car, with the ignition off, I saw gas coming from the bottom of my car like a faucet (Tank was 1/2 full). The service people told me to get away from the car and they tried to catch the gas as it was going all over the road and parking lot. My car was towed by Volvo to a dealer and they found that there was a 4 inch gash in my gas tank, likely caused by a piece of metal that fell from a truck. It took a week to fix my car, replace the gas tank, fuel pump and everything associated with the fuel system. It cost me $3,800 to fix. My car had less than 9,000 miles on it. When I approached VOLVO USA headquarters and asked that they try to reimburse me they replied it was an ACT OF GOD, and they would not cover any of it. My insurance would not cover it as it was not an accident. My complaint is that this car had no warning system within the high tech dashboard to alert me that my car was in trouble. Had it not been for the stranger on the road, I would not have known, as my A/C was on and my windows were closed. I did not smell the gas until I left the car. It is a flaw of this car that there was no warning system in place to let me know that my gas tank was breached. My dash flashes signals when my windshield wiper fluid is low. I am appealing to the National Highway Safety Commission to report this to Volvo, and not only try to get me paid back some of the money I spent, but to upgrade their safety alert system so someone does not get killed in a freak incident like this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526752June 13, 2023
STEERING
The automobile is still at Jim Ellis Volvo Mall of Georgia not being repaired because Volvo USA has declined to assist. The problem with the steering has been vocally delivered to me by service department as the Universal Joint in the steering column has failed. This is a large expense which I should not have to be responsible for with at car this early in it's life, 85K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526543June 12, 2023
UNKNOWN OR OTHER
1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on the screen. This happens because Volvo cars don't have much physical buttons left, so everything is controlled on the screen. In my opinion, when reversing, the backup camera should always be the dominant thing on the screen, no other functions should be able to overwrite that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC90