Volvo XC90 Complaints

1,540 consumer complaints on file.

#11525548June 6, 2023
UNKNOWN OR OTHER
The tensioner pulley for the serpentine belt seized up while traveling at 70 mph, melting the serpentine belt and causing an engine fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11525043June 2, 2023
FUEL/PROPULSION SYSTEM
ADAS, AIR BAR Warning lights/urgent and High Gas fumes coming out from the rear seats when fully filled gas. We had called 800-458-1552 and guided us to plug in our VIN [XXX] on www.volvocars.com and nothing showed as far as recall and told us that these recalls expired and our 2005 Volvo are not eligible. 2005 Volvo XC90 that relates to NHTSA Campaign Number: 09V483000, Make: VOLVO Model: XC90 Model Year: 2005 Manufacturer: VOLVO CARS OF N.A. LLC. Mfr's Report Date: DEC 17, 2009 NHTSA CAMPAIGN ID Number: 09V483000 NHTSA Action Number: PE09039 Component: FUEL SYSTEM, GASOLINEELIVERY:FUEL PUMP Potential Number of Units Affected: 136100 Summary: VOLVO IS RECALLING CERTAIN MODEL YEAR 2001-2005 S80, MODEL YEAR 2001-2004 V70, S60, XC70 AND MODEL YEAR 2003-2005 XC90 VEHICLES SOLD IN OR REGISTERED IN THE STATES OF ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, KENTUCKY, LOUISIANA, MISSISSIPPI, NEVADA, NEW MEXICO, NORTH CAROLINA, OKLAHOMA, SOUTH CAROLINA, TENNESSEE, TEXAS, UTAH, VIRGINIA AND THE U.S. TERRITORIES. WHEN EXPOSED TO CERTAIN ENVIRONMENTAL CONDITIONS (HOT CLIMATE AND TEMPERATURE CYCLING) OVER TIME AND IN COMBINATION WITH VARYING FUEL QUALITY, THE FUEL PUMP CAN DEVELOP CRACKS IN THE FUEL PUMP FLANGE. Consequence: IF THE CONDITION OCCURS VEHICLE OWNERS MAY NOTICE FUEL SMELL AND/OR FUEL LEAK WHICH, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE. Remedy: DEALERS WILL INSPECT THE FUEL PUMP INSTALLED IN THE VEHICLE, AND IF NECESSARY REPLACE THE FUEL PUMP WITH A PART OF A MODIFIED DESIGN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2010. OWNERS MAY CONTACT VOLVO AT 1-800-458-1552. My wife and I had purchased our Volvo XC90 in 2005, here in CA. Six months ago everytime we filled up the gas tank, we would smell a heavy fumes of gas as it was coming from the inside of the vehicle. We had called the Volvo 800 number above and guided us to plug in our VIN [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523326May 22, 2023
SUSPENSION, STRUCTURE:BODY
The 2017 Volvo xc90 hybrid regularly experiences these two issues when it is below freezing in Montana: 1) doors do not catch in the latch so they do not close and/or will fly open when turning. This occurs every time the temperature is below zero. 2) when below zero temperature occurs,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522371May 16, 2023
FUEL/PROPULSION SYSTEM
Few days ago I came home, parked the car inside the garage and went inside. An hour later I went to the garage for something and noticed a very strong gasoline odor coming from the car. It is not coming from the reservoir and I did not put any fuel recently, so it can't be explained with a fuel spill. I suspect it is coming from the fuel pump. I as hoping or it to goo away, but it did not. It has been a week already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522373May 16, 2023
STRUCTURE:BODY
The rear right door cannot be open from inside the car. It opens fine from outside. I am aware there is a child safety lock, but in this case the problem is somewhere else. Regardless of the child safety lock position, the door cannot be open. This is a hazard, because in case oof an accident the passenger will e trapped inside the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522254May 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My XC90 had the oil consumption issue that I started reporting at 50K miles and Volvo finally performed a piston ring replacement at 80K miles under a service action. Fuel injectors were also replaced by the Dealer. On our first long distance trip from Tallahassee to Atlanta, the car lost all power and stopped on I-75, almost killing us. It had to be towed and the dealer says that the engine was flooded by fuel due to fuel pump module failure causing fuel injectors to stay activated and engine needs to be replaced. I believe that the issue was caused by the repair not being done correctly or the time it took Volvo to take responsibility for the oil consumption issue and subsequent repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520629May 5, 2023
Chest Clip, Buckle, Harness
The harness can be loosened by lightly pulling on it without use of the harness release button. The harness is not holding the child in place and the car seat is therefore unsafe for use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519852May 1, 2023
ENGINE
On Saturday, April 22, 2023, I was driving when I noticed the vehicle had issues when driving/accelerating on the local roads. The car had delay in accelerating and/or had trouble with power when driving. There were also instances of plumes of white smoke coming out from the exhaust. Once I noticed the issue, I immediately drove the vehicle home. This is a major safety issue for myself and for others; afraid the car may suddenly break down in the road and/or unable to pick up speed when needed and unintentionally causing an accident on the road. On the way home, the vehicle dash board displayed engine system light and the performance was reduced. On Monday, April 24, 2023, the vehicle was towed to an independent mechanic for inspection. I was informed by the mechanic that the number one (1) cylinder of the engine had lost compression and there are serious problems with the engine. The vehicle is available for inspection. Given that the engine is such a critical component of the vehicle, I would not expect such engine failure in a six (6) year old vehicle, that has been regularly maintained, never been in any major accident and had not previously experience any engine issues. I believe the engine failure was due to defects in the vehicle. I have reached out to manufacturer via email/mail for assistance and information regarding this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519908May 1, 2023
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed inside of the car trunk. No one was able to render aid to me for several minutes. I was able to contort my body enough to push the trunk button and unlock it but the gate itself would not lift. I even in a state of panic tried to kick under the car to initiate the lift, I tried lifting as best I could to get relief off of my hands. Finally about 5 minutes later a passerby came and rendered aid to me and he had to manually lift the trunk up to free my fingers. The experience has been traumatic and I am taking all necessary steps via the Volvo dealership and Volvo to have this matter checked out and resolved. The car has no sensors around the trunk with the exception of something blocking it from closing completely. Also, if you are not carefully and are leaning into the trunk and trip the handsfree tailgate sensor it can close on you if you are leaning into the trunk - this is an issue I saw with my XC60 (2021) that clearly was not resolved. I did go to the ER and wound up with thankfully a bruised hand/tendons but no broken bones but I will need to follow up with a hand surgeon to ensure I do not have tendon/nerve damage.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11519587April 29, 2023
ELECTRICAL SYSTEM, STEERING
The indicators do not work randomly and we have had near miss accidents. The bulbs are in good working order. The stalk functions correctly. The computer after several seconds flashes up a message that the system has failed. Clearly the system is not safe as it’s designed. If Volvo are using a computer system to operate the lights it should be sufficiently reliable and fault tolerant to maintain safe operation of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516504April 11, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2010 Volvo XC90. The contact stated while driving 70 MPH, the vehicle stalled with the check engine warning light illuminated. The contact attempted to restart the vehicle, but the failure persisted. Due to failure, the vehicle was towed to the residence. An independent mechanic arrived at the residence and discovered a leak in the fuel line. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 10V147000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515453April 4, 2023
ENGINE
Vehicle caught fire after exiting freeway. Warning light turned on to check oil, immediately followed by smoke and flames from engine bay. Driver exited vehicle, call 911, fire was dispatched and extinguished fire. Vehicle suffered extensive fire/smoke damage and is a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11515127April 3, 2023
PARKING BRAKE, POWER TRAIN
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514415March 29, 2023
STRUCTURE:BODY
The secondary hood latch release cable is not functioning, preventing the hood from opening. Thousands of owners complaining about that. There is a Volvo Service Bulletin Action but they are pretending to charge for that. Quality bulletin service action: S89651 What can I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514328March 28, 2023
UNKNOWN OR OTHER
My 2018 Volvo XC 90 engine light came on with a green turtle light indicating engine impaired performance while I was driving on the NJ Turnpike. I got off the exit, pulled over and the car started to smoke from the right front hood. The smoke worsened and the car went on fire. At that point myself and my 8 year old daughter exited the car. I called the police. The car wsa completely burned. We were lucky to get out of the car safely. I was hospitalized for smoke inhalation, my daughter was ok. The car was inspected by the insurance company and is on hold pending further investigation. He indicated that the fire started in the engine compartment near the dashboard but he could not pinpoint why. The care is available for further inspection, for now. Please contact me if you would like to discuss further. I will provide all the documentation that I have available. Thank you
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11513990March 27, 2023
ENGINE, UNKNOWN OR OTHER
Like you know now most 2016 volvo xc90 are burning oil 2-3 quarts every 1500 miles car is smoking blue smoke most of the xc90 2016 with 2.0 liter engine volvo has like extended warranty up to 100k on some cars but cars where burning oil from 2016 year most cars are over 100k volvo will not help fix issue . No check engine light on cars ! You stay behind the muffler can’t breath how bad it stinks no check engine passing emission like that !!! I don’t have money to pay $11000 to replace pistons rings volvo will not help so guess this car will smoke and can pass emission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513846March 26, 2023
UNKNOWN OR OTHER
The 2023 model features a push button to shift the vehicle into park. When pressing the button, the vehicle does NOT always shift into park. I’m not sure if it only registers with a certain force, but often I’ve pressed the button many times only to realize that I’m not in park as I remove my foot from the brake and propel forward. I’ve been keeping the ‘auto break’ feature on this way when it doesn’t switch into park at least the car doesn’t possibly roll into something I’m parked behind. When Parking permanently and shutting the vehicle off I’ve started just turning the car off completely avoiding the step to put the car into park first. However, I don’t think it’s safe to have to take so much care to ensure your car switches into the park gear. I was only able to find one other person with the same complaint in an online forum, I believe because this shifter set up is new for all of the 2023 models. The person in the xc40 thread describes my exact safety concern. https://www.xc40forum.com/threads/gear-selector-park-button-requires-extra-force-to-shift-into-park.6079/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513336March 23, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The door locks FREEZE SHUT in the winter. You CANNOT open the affected door(s). This is a widespread, serious safety issue and Volvo has done nothing about it. A passenger could die if unable to exit the vehicle. Note that both of my rear passenger door LOCKS - not just the door seals, the LOCKS - have done this repeatedly during my ownership. The vehicle is kept out of the elements in a garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512307March 17, 2023
ELECTRICAL SYSTEM
Unknown..but water accumulated under the passenger seat under the amp and electrical components after a storm or rainy day.and its a lot of water when I brake i can hear a water fall..and water rushing and moving along the bottom. Of the car as I am steering im worried that the wiring and electrical will be damaged by water exposure the battery always dies wires soaked and sitting in water underneath passenger and never can completely get the moisture smell out of front seat area..mildew..why is this water leaking or not draining correctly ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511943March 15, 2023
STRUCTURE:BODY
Rear doors will fail to latch shut in cold weather. Repeated closings of the door (slammed or gentle) fails to latch shut for up to 10 minutes or more. On last occasion door appeared to be shut, but while driving door came open (almost hitting 2 children waiting for school bus). TSB exists for this problem but some claim problem to persist after repair. Do not feel safe driving the car anymore for fear of a repeat incident of door coming open, especially while moving at speed with passengers in the back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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