Volvo XC90 Complaints

1,540 consumer complaints on file.

#11556578November 23, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
Front sensor not detecting objects when parking. First time the dealership checked it, they said it was operating as designed. The second time, while driving on the freeway, I got a blind spot sensor service required warring error on dashboard. The dealership said that there was a bug residue on the outside sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556577November 23, 2023
SERVICE BRAKES
During cold weather, and when backing up, the vehicle makes a loud knocking noise as if an accident has occurred. This is an intermittent problem. The vehicle is equipped with Auto-hold brakes. The dealership stated that this might be the issue where the auto-hold is engaging without warring. The dealership tested the brakes and stated that it was operating per manufacturing specs. This issue happened several times so far since 2022. It is a scary moment when feeling as if I had hit some one or some thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556573November 23, 2023
ELECTRICAL SYSTEM
The vehicle is equipped with Park Assist Camera. It automatically activated when reverse gear is engaged. The camera is angled is a way where display screen on front dash shows about half inch of the license plate. According to the dealership, the camera could not be adjusted and it is operation according to factory specs. This is safety issue as it distract the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555413November 16, 2023
UNKNOWN OR OTHER
Chrome plated trim peels away from the surface on middle console and exterior door handles and is extremely sharp causing deep cuts, seems to be a common and known issue but Volvo will not repairs or address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555192November 15, 2023
UNKNOWN OR OTHER
The electrical rear axle system fails at around 39k miles in the Volvo XC90 with little notice. I purchased my pre owned 2020 XC90 recharge in Jan of 2023. The failure of the ERAD system Caused complete power failure instantly and the engine to cease operating at a high rate of speed (55mph) on the highway in flowing NYC traffic . After researching, I have found hundreds s of complaints of this issue as most happen just after warranty expiration . Leading me to believe that Volvo is knowingly selling cars with one product defects that could result in injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554655November 11, 2023
ELECTRICAL SYSTEM
The DIM (driver/driving instrument module), also known as the dashboard, on my vehicle suddenly stopped showing anything (speed, gas or battery charge level, etc.) recently, although there is still power (I could see the background lighting in the dark) and the vehicle can still be driven. This is certainly a severe safety issue. I had my vehicle checked at a Volvo Dealership shop; their diagnosis concluded that the entire DIM needs to be replaced; software update alone won't solve the issue. I shared this issue at a social media site (Volvo XC90 Owners Club at Facebook) and several others said to have had the same or similar issues with the DIM. I'd suggest Volvo to recall this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554657November 11, 2023
STEERING
Yesterday I had my vehicle checked at a Volvo Dealership shop for the malfunction of the DIM (driver/driving instrument module, also known as dashboard; I have filed a separate compliant about this common problem.), their diagnosis also found a critical malfunction of the steering wheel module, which needs to be replaced with stalks. This is a potentially very serious safety issue. I'd suggest Volvo to recall this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554683November 11, 2023
UNKNOWN OR OTHER
Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started coming up from engine. We quickly pulled to the side of the road (was unable to put car in park) and exited the vehicle as smoke was entering the cabin. There was a fire under the engine compartment that quickly engulfed and consumed the front of thr car.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11553522November 4, 2023
SERVICE BRAKES
While parking my vehicle in the garage, I pressed the P (park) button on my center console and proceeded to exit my vehicle. As I was exiting, the car began to roll backwards. I was knocked to the ground by the open driver’s door, unable to reenter the vehicle. The vehicle began rolling causing me injury to my legs, elbow and feet because I was essentially trapped under the side of the vehicle as it was moving. The vehicle continued to roll. Hitting items on my garage, including my second vehicle parked in the driveway, before coming to a stop by hitting a neighboring chain link fence. The vehicle sustained damage to driver’s door, rear end, and front left panel. I’ve looked online and have seen several forums of similar issues with the Volvo P button not engaging, and vehicles rolling/lurching unexpectedly.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11549846October 13, 2023
BACK OVER PREVENTION
The contact owns a 2024 Volvo XC90. The contact stated that while reversing, the audible back over warning alarm did not active as designed. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure. The contact stated that technicians from the dealer were sent to the home and witnessed the failure but stated that the vehicle had operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549503October 11, 2023
VISIBILITY/WIPER
Wipers began to turn on randomly without driver command causing distractions in a vehicle with 38,000 miles. There is a technical service bulletin about this issue (32366). It is known that the wipers will completely fail to work after an unknown, but rather short interval. Failed windshield wipers would render the vehicle unsafe to operate, therefore we elected for Immediate repair. The repair was in excess of $1,500 and the manufacturer refused to pay for the repair out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548806October 7, 2023
STEERING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: ASSIST
My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547911October 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Driving on the highway, check engine light came on followed by turtle mode and subsequent engine failure. Stranding driver with three small children on the highway. This has occurred several times, again stranding driver and three small children in the middle of nowhere at night having to await a tow truck and find a ride to hotel. Currently in service center for the fourth time with no apparent solution found. Volvo is not helping remedy the solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547449September 30, 2023
SEATS, SEAT BELTS
We took our Volvo to the dealer today to address another problem with the Volvo care system. We were told it was the back up battery. The car was left at Volvo for no more than 90 minutes. Prior to leaving it with Volvo, we had a convertible car seat installed in the second row, passenger side seat. We have a 26-month-old who rides in it every day. Later today, we picked up our son and ran several errands and returned home tonight around 9 PM. That’s when we discovered that the car seat had been completely disconnected from the vehicle. Apparently this is done to access some component of the car for the repair that was performed. Volvo technicians apparently uninstalled the car seat, performed the repair, and then returned the car seat, uninstalled, right back in the exact spot they had taken it from. The main connection is down behind the seat, at the base, so it was not obvious that the car seat had been uninstalled. Apparently Volvo is not providing instructions to their technicians to ask permission to uninstall a car seat, or to refrain from replacing the car seat without informing drivers that it is not installed. Hopefully Volvo improves this process before a child is hurt or killed because they are not secured to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545499September 19, 2023
ENGINE
What seems to be a plastic coolant line cracked and is leaking antifreeze everywhere. Found a recall that mentions this but my vehicle is not listed. NHTSA campaign number: 19V308. Volvo's own number for this recall is R29936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545283September 18, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545025September 17, 2023
ELECTRICAL SYSTEM, ENGINE
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544100September 12, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Volvo XC90. The contact stated while driving 65 MPH, the low fuel warning light illuminated and the vehicle decelerated, lost motive power, and stalled. The contact attempted to restart the vehicle, but the vehicle would not restart. The vehicle was towed to the dealer. After several attempts to restart the vehicle, the dealer was able to restart the vehicle and stated that no failure was found. The manufacturer was not contacted. The failure mileage was 1,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543790September 11, 2023
ENGINE
The contact owns a 2017 Volvo XC90. The contact stated that while his wife was driving at an unknown speed, she noticed smoke from the engine compartment. The vehicle spontaneously caught fire. The coolant warning light was illuminated a minute prior to the failure. There were no reported injuries or air bag deployments. The fire department was on the scene. The vehicle was towed to an unknown location. A police report was filed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 79,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11543669September 10, 2023
WHEELS
After we purchased the vehicle, we discovered that it did not come with a spare tire. It came with inflator kit. This is a huge safety concern to us. The inflator kit is a quick repair, a temporary tire sealer. The disadvantages with this, as we read online, is that this kit can only be used if the puncture is on the tire’s tread and is not larger than 4 millimeters. It will not work if the puncture is on the tire sidewall. We spend most of our driving in remote areas where there is no cell phone coverage and repair shops are miles away. If we were to be stuck in a remote area without a spare tire, in a 110 degree weather or 20 degree weather it will be catastrophic. We cannot call for help and on a good day, usually we don’t see another person or vehicle for hours. Also, the vehicle does not have space for a spare tire. Dealership or the manufactory needs to provide a warning label that this vehicle does not come with a spare tire. If we had known this formation, we would not have purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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