Volvo XC90 Complaints

1,540 consumer complaints on file.

#11586275May 1, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585941April 29, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584613April 22, 2024
AIR BAGS, ELECTRICAL SYSTEM
The airbag system detected a fault and caused an automated vehicle warning message, which, with further dealer diagnosis, caused the driver seat belt to have a ground fault issue, preventing the normal, safe, and fully operating vehicle airbags. The cause and what must be replaced to rectify the problem are unknown. Volvo has poor customer support and satisfaction regarding avoidable repairs, along with various documented airbag failure incidents confirming a severe issue with its system components that require government oversight and correction through a recall to ensure the safety and reliability of the safety systems that protect lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584375April 22, 2024
ELECTRICAL SYSTEM
Installation of GeoTab Telematics devices on entire fleet of 2024 Volvos (regardless of model) resulted in sporadic, unplanned and random acceleration, engine revving, transmission shifting, switching from electric (hybrid mode) to gas mode. Vehicle lurches and surges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583268April 16, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2022 Volvo XC90. The contact stated that while driving in stop-and-go traffic, the odor of smoke was suddenly present inside the vehicle and moments later smoke was viewed coming from under the hood. The vehicle was stopped and moments after exiting the vehicle the vehicle was engulfed in flames. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle and property inside the vehicle were destroyed. A fire report was taken at the scene and the vehicle was towed to the local towing yard. The cause of the fire was not yet determined. The manufacturer was not yet notified of the failure. The local dealer was contacted. The failure mileage was 11,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11582404April 11, 2024
ELECTRICAL SYSTEM
Awakened to lights flashing, horn going off, wipers running on a vehicle that was parked with keys removed. The cem underneath driver's side dash had gotten wet from rain water leaking into it and subsequently shorted out requiring $2350 replacement via dealer. This IS A Huge problem.... however, and wait for it. IT IS NOT DUE TO THE SUNROOF.... I know this with absolute certainty because I have 3 2006-2010 xc90's and NONE HAVE SUNROOFS but all 3 had to have CEM reprogrammed. I can't understand why NOTHING has been done about this... it's absurd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582432April 11, 2024
ENGINE, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
We drove this vehicle to a family event in chicago. We pulled the vehicle out of the parking garage and pulled into a downtown street in front of a hotel to load the vehicle up. Once the family was loaded the vehicle up the car would not start it had 700 miles when it failed. we were stuck on a busy street trying to start the car. I called roadside assitance and someone came out with a jump pack, but the battery was not dead. I was in the pouring rain trying to figure out what was wrong. They did hook a computer up to find several faults in the computer. It did also indicate a left turn signal fault. also talking with roadside assistance the agent said that was the 2nd call he had with no start issue. finally it did start but the check engine light was on the whole trip home, had to cut our trip short and drove as far as we could in fear the car would not restart. It kept coming back with the left turn signal fault and did not shut off the car even pumping gas in fear of not restarting then all of a sudden with cruise control on the car just jerked itself amd almost pulled us off the freeway. now it has been at the dealer all week researching forums this seems to be a common issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579067March 23, 2024
UNKNOWN OR OTHER
Your site states that my vehicle does not have active recalls for my vehicle but there is a recall that the manufacturer confirmed my vehicle is actively affected by since 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578824March 22, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578825March 22, 2024
AIR BAGS, ELECTRICAL SYSTEM, STEERING
Hi, I had a 2016 XC90 which has serious safety problems. The sunroof has a factory defect, leaking water into the car and causing failures in electronic systems and airbags. Many other owners have sued Volvo and won their cases. Additionally, the issue has been certified by the court, and there are technical bulletins published by Volvo addressing the problem. Yes. The water leak can damage entire electronic systems, such as airbags, the start-stop system, braking system, and lidar system. Once water enters any of these systems, it can lead to accidents and fires due to short circuits, posing a deadly risk. This issue can cause accidents or fires. No, but Volvo has published a bulletin, and there have been many court cases filed against Volvo since 2016. No, the vehicle has not been inspected. It's causing numerous random errors on the dashboard. This issue occurred approximately two weeks after I purchased the vehicle. link for class action [XXX] .) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578826March 22, 2024
ENGINE
The engine is burning oil due to a factory design defect in the piston ring design, as verified by Volvo through a technical bulletin. In the bulletin, Volvo states that there is a free oil consumption test available for up to 100k miles. However, once I brought the car in for the test, they denied doing it for free and did not send any notice by mail. Burning oil can lead to a fire risk and loss of power while driving on the highway, which can cause serious accidents. Their published bulletin confirms the issue. The car has not been inspected, and there are no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578997March 22, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I was going 60 mph when the check engine light came on , the car started to jerk and reduce speed. I pulled onto the shoulder until the car stopped. I than proceeded to drive slowly and the turtle appeared on the dash. I drove about another mile until I reached my home doing 30 miles per hour or less.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577812March 16, 2024
ENGINE
Recently our 2017 XC90 experienced a significant coolant system leak via a part that was part of a recall campaign for the prior year model (2016 XC-90). The exact same part (a coolant bleeder hose - part #32249907) failed in our vehicle in a similar manner as the prior year component. There was no antecedent warning prior to its failure until after a significant amount of fluid was lost (literally sprayed about the engine compartment) leading to a low coolant level CEL. The safety concern, as stated in the prior recall, is that this particular part failure can cause coolant to leak on the catalytic converter heat shield insulation causing a fire hazard. The connector of the hose in our vehicle literally started to deteriorate and crumble at multiple locations. The vehicle is only 8 years old. This has to be a related failure of an already identified defective component. The prior recall is noted as: 19V-308 / R29936 The vehicle required towing and the component was replaced at the local dealership at standard cost. We are obviously concerned that others with our particular year and model could experience a more catastrophic end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575869March 6, 2024
UNKNOWN OR OTHER, AIR BAGS, ELECTRICAL SYSTEM
There are many form online stating that Volvo has an issue with water leaking/water drainage line from the sunroof. The water leaked into some components of the airbag and electrical system. After the first time taking to the dealership they were no issue with the system and the vehicle was fine that incident happened back in 2020. The same issue happened again where water was leaking in from the sunroof area (I am assuming because it looks the same as last time) this time the water is in the driver side, and there was a puddle of water forming where the gas and brake paddles are. After noticing the water puddle I try to close the sunroof and turns out the sunroof no longer functions with the electronic control right in front of the sunroof. I also took the initiative to open some of the trims where the side air bags are and it turns out that the area are completely soaked. I do no know if this will cause an issue to the airbag or not but I am worries that prolong exposure to water will compromised the integrity of the airbag system. What's was is that since it affected the electronic for the sunroof what if it affect the sensors for the air bag system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574803March 1, 2024
UNKNOWN OR OTHER
It started with the right rear passenger door not opening from the inside or outside of the car. At first you could lock the doors from the inside and then open the door, but now the door will not open at all. My left rear passenger door has started to do the same thing this week. It will only open about 50% of the time. The door handles are in good order, and this is not related to an accident. This is an extremely dangerous situation for my kids! If we were in a car accident or if there was a fire in the car they would not be able to escape. I have attempted to contact customer service, but have not been able to get a hold of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574619February 29, 2024
ENGINE
This Volvo was bought in Worcester, Massachusetts. We used to live in USA before moving to our home country The Netherlands. Taking the Volvo with us. For many months the car consumes extreme amounts of oil. Indicating low oil every time. We need to refill every 1200-2000 km. We notified our Volvo dealer over and over again when having scheduled maintenance. No thorough inspection was done. We felt unsafe when traveling long distances, afraid the engine would break down or insecure about the oil consumption and what was causing it. We had an independent Volvo specialist inspect the car and he knew there is a design flaw in the cylinder pistons. The full problem was described by Volvo in technical journal [XXX]. Due to the fact that the Volvo dealer did not take the problem seriously, we had been driving with this problem way too long causing extreme cylinder defects resulting in having to replace the entire engine with a new one. We feel this matter should have been addressed better by Volvo and we request compensation for the costs made. We also don’t understand why Volvo didn’t recall this batch of cars that were designed with too small cylinder pistons for the capacity of the engine causing heavy oil consumption. We look forward to your reaction. As we live in The Netherlands, kindly e-mail. The Volvo importer of The Netherlands was also contacted, but they redirected us to you as the car was bought in the USA. We have a full repair report that can be shared upon request. Also the faulty engine is still with the Volvo specialist as proof of the described problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573081February 21, 2024
UNKNOWN OR OTHER
The rear door locking system has failed. Both doors will not open from the interior or exterior. I have read thousands of complaints about this particular problem with this make and model of Volvo. The locking system on a car should never fail. HUGE safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571464February 12, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Rear driver's side door has the door lock motor fail and the door is unable to be opened from either the inside or outside. I was not in an accident, but had I been this would have been incredibly dangerous for passengers in the back seat of the car. Per discussions with my repair shop, this component should not fail and they have done numerous repairs on this problem on other cars of the same model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571189February 10, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The rear passenger door will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570841February 8, 2024
AIR BAGS, STEERING, ELECTRICAL SYSTEM
When driving slowly to enter a parking garage, the steering wheel on the car started to feel stiff, and as I completed the turn, there was a loud snapping sound. The dashboard showed an urgent fault saying “SRS Airbag Urgent - Drive To Workshop”. I drove it to the Volvo dealer. The steering wheel was having problems turning left. When the dealer attempted to move the car, it was then unable to turn left at all. So, the steering wheel completely failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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