Volvo XC90 Complaints

1,540 consumer complaints on file.

#11621462October 23, 2024
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact owns a 2019 Volvo XC90. The contact stated while reversing out of a parking space, the contact depressed the brake pedal; however, the vehicle failed to stop. The contact pumped the brake pedal and then depressed the brake pedal to the floor for the vehicle to come to a stop. There were no warning lights illuminated. The vehicle was towed to be diagnosed and it was determined that the brake master cylinder and the brake booster had failed internally, causing a vacuum leak. The contact was informed that the brake master cylinder and brake booster needed to be replaced, the brake lines needed to be bled, and the brake control module needed to be calibrated. The vehicle was scheduled to be repair but had not yet been repaired. The manufacturer was made aware of the failure. The failure mileage was 49,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621625October 23, 2024
UNKNOWN OR OTHER
The chrome trim started peeling on the center console, near cup holders. This revealed a razor sharp edge on which I cut my finger. All of the exterior door handles have chrome trim and are peeling. Last week my [XXX] daughter cut her finger as a result of a sharp peeled chrome edge. Many reports of this on volvo forums. Some dealers will repair for free, others want to charge for this defective, safety hazard. My service provider said they could not fix for free and wanted $3800 for the repair. This is a known issue and a safety hazard that Volvo is not addressing, see for example: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11616669September 26, 2024
UNKNOWN OR OTHER
The ac went out while my toddler was in the car. We are in the Arizona area and the temperature has exceeded over 100 degrees. It turns out there are several complaints with the evaporator. There is major issues and complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616395September 25, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The Park Neutral Position (PNP) switch malfunctions. Yes Not a huge safety issue if you are parked in your driveway and cannot start the car. But if you are driving and the if you have the engine auto start/stop engaged the car will unexpectedly not restart and you have to play with the gear shifter to get it started to move out of an intersection or out of the way of traffic! This has happened several times with my wife and myself. I have not had it confirmed by a dealer or service center No No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616288September 24, 2024
UNKNOWN OR OTHER
Brand new vehicle emitting moderate amount of smoke from exhaust when stopping, idle, or when pulling out from stopped position (I.e. traffic light, stop sign). Notice exhaust smoke more when coming to stop on slight decline or accelerating from stopped position to incline roadway. Smoke is malodorous (burning metal/wire smell). No warning lights on vehicle dash. Inspected by Volvo dealership service team and unable to find source of smoking. Smoke odor causes headache in vehicle occupants if windows down when smoke present. Thankfully, no smoke in cabin. When exhaust smoke is heavy, visibility of motorists behind me in traffic is temporarily decreased until smoke clears. Also, I experience temporary decreased driver side window visibility from smoke when this occurs and have to remained stopped until smoke clears. This problem has occurred daily since the first episode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615545September 20, 2024
ENGINE
Coolant bleeder hose started leaking at y-connection. Appears to be same problem that lead to recall R29936 in earlier MY16 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615593September 20, 2024
SERVICE BRAKES
WHEN PUTTING THE VEHICLE INTO REVERSE, THE BRAKE PEDAL AUTOMATICALLY HAD TENSION, THEREFORE, I WAS UNABLE TO PRESS DOWN ON THE BREAK AS NORMAL. WITH LITTLE FORGIVENESS, I ATTEMPTED TO REVERSE AND ROLL BACK IN A SMALL PARKING LOT OF A LOCAL SCHOOL. AS I WAS ATTEMPTING TO ROLL BACK, THE CAR MADE A LOUD NOISE WHEN I WOULD TRY TO ENGAGE THE BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615583September 20, 2024
AIR BAGS
I received an SRS airbag, service urgent, drive to workshop warning. I took the car in six times the first two times they said it was a software update and they failed to update the software the third time they updated the software. It didn’t work the fourth time they said it was the passenger seat and the scale wasn’t working or connecting so it was throwing off the airbag. They fixed that, it didn’t change that warning. I still got the warning. And the last time they said it was a battery issue the battery wires weren’t connecting. They fix that, but after five minutes of driving out of the dealership and a repair shop, the warning came up again.I’ve sent an email to Corporate asking for either a refund or or a new car in accordance with the lemon law of California. They want me to take it in the seventh time which I refuse to do because the car is on safe safe to drive and I have two kids that I cannot keep driving in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615193September 18, 2024
ENGINE
The contact owned a 2017 Volvo XC90. The contact stated that while driving at 10 MPH, a white-colored smoke began to emit from the vehicle's engine compartment. The "Coolant Low" warning message soon appeared on the instrument panel as the contact pulled over into a parking lot and exited the vehicle with her three children. As the smoke grew rampantly, the vehicle quickly caught fire. A fellow motorist attempted to extinguish the fire but to no avail. The authorities quickly arrived at the scene and the fire department extinguished the fire. While the incident all mentally shook the contact and her 3 children; no medical treatment was rendered. A police report was not filed. The vehicle was towed to an independent tow yard where it remained in their possession for an insurance inspection. The vehicle was destroyed by the fire. The dealer nor the manufacturer had to be notified of the failure. The failure mileage was approximately 100,000. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
4
Deaths:
0
#11614985September 17, 2024
ENGINE AND ENGINE COOLING, SERVICE BRAKES, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2016 Volvo XC90. The contact stated that while driving at various speeds, the oil light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, where it was diagnosed that an oil change was needed. The vehicle was repaired. The vehicle was taken to another local dealer, who informed the contact that the vehicle was consuming oil and informed the contact about an oil consumption test. The contact was informed that a spark plug had exploded in the engine. The engine was replaced. The contact noticed that water was entering inside the vehicle. There was water dripping on the entertainment center, and the pixels were half out. The vehicle was taken to the local dealer, where it was diagnosed that the infotainment screen needed to be replaced. The vehicle was repaired. While driving at unknown speeds, the brakes became inoperable. While at a car wash, the fenders detached. After driving for several hours, the turn off engine message was displayed. The contact added additional coolant, but the coolant depleted quickly. The vehicle was taken back to the local dealer, where it was diagnosed that the engine line had split open. The vehicle was repaired. The manufacturer was contacted, and opened a case but no assistance was provided. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613659September 9, 2024
ENGINE
Started getting high coolant temperature warning, indicating to slow down and then after a short while to stop the vehicle. The vehicle now cannot be driven without the warning showing up after several minutes of driving after sitting. Of course comes on much sooner if it's been running before that. We had to pull over and wait several times during interstate travel. No codes are present using a code reader. It reads the temp at around 215 degrees when warning comes on to slow down. Continues to increase until warning to stop vehicle. I inspected the engine. A lot of symptoms were inline with a bad thermostat. Changed that with no luck. I again inspected the engine and found the broken tube. It was inline with where it's supposed to be attached, so it was missed the first time. I researched online and found recall 19V308 related to a previous version of the part. The newer version is installed (Volvo part 31238231), yet the same exact conditions are present that the replacement was supposed to avoid. Seems reasonable that if that's the case, it should also be covered by another safety recall. The pics also include coolant accumulation in that area as well as corroded plastic conduit for what looks like some type of wire for electrical component. I'm not sure what that part is, but I've sent a pic also of where it goes into the engine. Seems like the higher heat that the coolant can reach eventually melted/corroded the conduit. The wire inside is also not in good shape, but is intact still.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613402September 9, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, WHEELS
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611871August 30, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The system that starts the vehicle, called a igs failed yet again. This failed at 700 miles in downtown chicago on the street blocking traffic. Now several months later today going on a trip and the vehicle dies in the middle of the street blocking traffic. Was unable to restart the vehicle again. Attempted to contact Volvo Customer Service and was on hold over 25 minutes without talking to someone. Tried to find a way to put vehicle into neutral to safely move out of the way, but this vehicle has no way to manually overrride it. It posed a safety risk and could of easily caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611314August 28, 2024
ENGINE
There is a engine coolant leak from the plastic coolant line connector going into the motor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611104August 27, 2024
POWER TRAIN, STEERING
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610344August 22, 2024
UNKNOWN OR OTHER
Air conditioning is not working within one month of purchase. In 110 degree heat in Arizona , this is a safety issue. This has also occured on another new volvo xc90 in Austin , Texas. At least two failures on brand new volvo xc90.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609204August 18, 2024
WHEELS
My car experienced a cracked front left control arm. It was not in an accident and the crack caused a creaking sound when conducting turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607823August 11, 2024
ENGINE
The exhaust manifold and supercharger on my 2016 Volvo XC90 have malfunctioned. The exhaust manifold has a visible crack, and the supercharger has seals that are leaking exhaust gases. Both components are available for inspection upon request and have been diagnosed by an independent mechanic who conducted a smoke test revealing these issues. The malfunction poses a significant safety risk as exhaust gases are leaking into the cabin, creating a dangerous environment that could lead to carbon monoxide poisoning. This condition represents a serious health hazard to anyone in the vehicle. Yes, the problem has been confirmed by an independent service center. They diagnosed the issue with the P0171 code indicating the engine is running lean due to a vacuum leak. They also conducted a smoke test that identified the cracked manifold and leaking supercharger seals. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. It has been inspected by an independent mechanic. Yes, prior to the failure, the vehicle displayed a warning light for the P0171 code indicating that the engine was running lean. Other symptoms included unusual oil consumption and excessive oil in the intake system, which were previously diagnosed by a Volvo dealer as a factory defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606575August 5, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The hybrid motor periodical will hesitate when accelerating from a stop, specifically it'll start accelerating then lose power for up to a couple of seconds before regaining power. This poses a safety risk if you start pulling out into traffic and suddenly and unpredictably lose power while there's oncoming vehicles. The problem just occurred for the first time about a week ago and coincidentally just a few days after taking the car in for its annual service, since then it has happened more frequently and I can't find any rhyme or reason as to why it happens. The vehicle will be going in to be checked out shortly. There have been no warning lights any time this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604353July 24, 2024
UNKNOWN OR OTHER
The sunroof of the vehicle started leaking water after 4 years of ownership. Upon bringing it to Volvo dealer, I am quoted $2500-3000 to fix and check for faulty electrical or mold in carpeting. This is a safety issue as the water could damage critical electrical components. This is a 2020 vehicle, basic faulty sealing should be covered as recall or known issue that the consumer is not liable for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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