Volvo XC90 Complaints

1,540 consumer complaints on file.

#11637504January 21, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Spontaneously the left back side door has failed to close on several occasions. It happened first while parked in the driveway and I had to use my body to get it shut. I went to have it checked out at the Volvo dealer and when I described it they told me several people had been in for service with the same issue. They told me one lady had it on 2 doors and another realized her door was open when it flung open mid-drive. They told me the car was just cold and that I needed to make sure the handle was flush with the door when trying to close it. The next day, I picked up my dry cleaning and hung it by that door and drove away. I wasn’t aware it failed to latch yet again and only realized it when it flung open while I was driving on the road. This is the same door next to my son’s car seat which is terrifying to think about. I ensured the handle was flush and it still wouldn’t close until I hip checked it shut 3 times. Without a clear cause or reasonable solution (it is not reasonable to expect this just because it’s cold out), it is imperative that Volvo address this on behalf of the safety of its customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637435January 21, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636759January 18, 2025
SERVICE BRAKES
While driving a warning sign came on indicating break failure. The breaks were not working at all. Car was able to be slowed down to a stop. It was towed to a dealership who stated there was a remote software update done that causes break failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635810January 14, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Instrument cluster failure and turn signal malfunction while highway driving. No interior sounds, including no lane change warning or near collision warning signals, and no audible confirmation of signal; no exterior blinker activated despite use by driver. Instrument cluster went blank. Safety at risk and accident occurred: approaching car from rear passenger side hit front right side of our car because there was no exterior signal and no audio or visual alerts in our vehicle about lane change or blind spot. Signal and instrument cluster failure: the car is at the manufacturer/dealer for the third time for similar issues with our vehicle (2 prior times they stated the issue was fixed). Manufacturer reports that they're sending a team to investigate given that this most recent episode lead to an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11635297January 10, 2025
VISIBILITY, AIR BAGS, SEAT BELTS
The contact owns a 2019 Volvo XC90. The contact stated that after stopping and parking the vehicle, the vehicle failed to turn off. The contact's fiancée arrived on the scene and was able to turn off the vehicle; however, the vehicle later failed to restart, and the gear shifter seized. The message "Gear Lever Lock" was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the panoramic sunroof seal strip had a gap, allowing debris and water into the vehicle, clogging the drain, and rendering the vehicle inoperable. The mechanic disassembled the entire interior and allowed it to dry before reassembling. The contact was informed that the front passenger’s side air bag sensor, seat belt buckle, and seat belt tensioner needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: TJ 35503.3.0 (Panoramic sunroof, sealing strip has a gap). The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634462January 6, 2025
ELECTRICAL SYSTEM
Constant malfunction of Infortainment center. Turn indicators do not always work. Lately braking error messages. Volvo said it needs software updates. That has been done multiple times. This time it lasted several days and was completely black. You cannot see any information. No radio, no Bluetooth, no GPS, no data on car systems. Car has had problems for almost 2 years and excuse is always the software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633554January 1, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When I try to back the car out of parking lot, it shows "Camera temporary unavailable". The problem disappears sometime. It is a new car and this has happened a couple of times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632722December 27, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
The contact owns a 2016 Volvo XC90. The contact stated that water was entering the vehicle through the sunroof. There was an abnormal odor of mold inside the vehicle. The carpet was not wet. There was an abnormal swishing sound detected inside the vehicle. After it rained, the contact noticed that the passenger side front floorboard had an accumulation of water a quarter inch deep. The contact noticed the water was leaking on the airbag from the exterior A-pillar. The contact moved the headliner, and the rubber boot was intact. The call/SOS warning light was illuminated. The contact called the local dealer, who informed about diagnostic testing and scheduled an appointment. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632046December 22, 2024
ENGINE
Was driving and my low coolant light came on. I pulled over and car shut down and coolant leaking all over the exhaust and block of the engine. Crack in the coolant bleeder hose leaving me stranded on the side of the road. I then googled the issue to my surprise it is the same crack point and part that the previous year 2016 model had a recall on for safety as this is a fire risk leaking on the exhaust and this being a flammable liquid. I am just upset as this was a recall for the previous year model and it is happening on the 2017 model with many other people having the same issue. Contacting Volvo and they will not cover this as there is no active recall on this $800 for a $23 part that is a known issue is a problem and the risk of my vehicle catching on fire when I have 5 children In the car is very concerning for a car that is suppose to be reliable. Not to mention the bad front strut problems on these that go out and send you going in the wrong direction on a bump. Hope this gets taken care of due to the risk!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631071December 16, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
My 2018 Volvo XC90 had repeated water leakage from the panoramic sunroof. In most cases, when the vehicle is parked flat or the front is at a slight angle, water leaks in and collects in the cargo area. It collects into a plastic compartment over the battery located on the right side of the cargo area and/or on top of the rear cargo mat. When the vehicle is moving and it is raining, water leaks in from the rearview mirror, making the entire dash, screen, shifter and both driver and passenger wet. The rain also comes in from the rear right side of the second row making the entire seat or any passenger sitting there wet. Volvo is not acknowledging this defect nor are there any solutions in place. This is extremely concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630072December 11, 2024
UNKNOWN OR OTHER
The evaporator core malfunctioned (AC system), resulting in the failure of the air conditioning system. The defective part remains installed in the vehicle and is available for inspection upon request. This issue compromised the vehicle's ability to maintain a comfortable and safe environment, particularly in extreme weather conditions where the lack of a functioning air conditioning system can pose health risks, especially to young children or elderly passengers. The problem has been confirmed by an authorized Volvo service center, where the leak was identified during an inspection. Prior to the failure, there were no warning lamps or error messages. However, the air conditioning began to perform inconsistently several weeks prior to the complete failure. Given the timing of this issue, just beyond the warranty period, and the evidence suggesting this may be a recurring problem in certain XC90 models, and Volvo Customer Care denied any assistance or support in this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629994December 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I have a 2016 XC90 T6 Inscription. The issue started after refill the engine oil and led to malfunction in engine system. The engine list the power and slowed down the car while driving. I brought the car to the dealer 2 times already and had been fine for 3 months. However, the engine oil light showed up to refill after 3 months. I am aware that other Volvo owners are facing the same issue and it is due to defect of piston and piston ring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629383December 7, 2024
UNKNOWN OR OTHER
There was a leak on the evaporator coil within the AC system for this car. We started having issues with the AC around the 56,500 mile mark ([XXX]). After a couple of rounds of recharging the system with refrigerant and looking for a leak, the repair shop finally found the leak on the evaporator coil system. The repair was recently completed on 10/22/2024 at the cost $4,254.03. This car has roughly 66000 miles on it now (12/07/2024). The evaporator coil During the summers when the AC was not working, this was definitely a safety concern. Riding in the car with no AC in the summertime in South Carolina is brutal. The $4,254.03 cost for the evaporator coil replacement, did not include the amount of money we spent the first two go arounds looking for the leak and recharging the system with refrigerant. After doing some research and talking to the repair shop who completed the evaporator coil replacement work it seems that this is a very common failure on this model/year Volvo. I also noticed it looks like they already had a similar recall out for this failure on other similar Volvos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629386December 7, 2024
ENGINE
Vin: [XXX] We just had the starter go bad at roughly 66000 miles. When the repair shop had removed the bad starter they noticed a very odd failure. The nut/stud on the starter was stripped. They stated that this was definitely from a manufacturing defect. I can provide the bad starter and receipt of the cost of replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628794December 4, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The rear doors get stuck closed. No unlocking or releasing child lock solves this issue. Had the passenger rear door unavailable for over 6 months and then it opened again only for the other side to quit working now. Volvo does not cover this issue despite clear danger to riders in accident or emergency in need to exit vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628370December 2, 2024
SEAT BELTS
There is a belt tensioning failure which means the belt doesn’t snug to your body or engage as you apply brakes. I contacted Volvo North America on 10/31 after visiting the dealer and have not heard back regarding this problem. There is a code which appeared regarding this problem which is why it was taken to the dealership Volvo of Lisle in Illinois. They estimate the cost to repair as approximately $4,000.00 They said the vehicle is out of warranty 5 years from first service date. We believe safety equipment as basic as seat belts are the manufacturers responsibility. This vehicle has never been involved in an accident and would appreciate your help. I can forward copies of the estimate to repair if you require them. Feel free to contact me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626848November 22, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Unsure of what the issue is with the vehicle but smells like gas in my garage and I found a recall I was never notified about I moved from Washington to Las Vegas and never received any info regarding the fuel pump recall as well as a noise that’s been going on for a year now when I drive at 60 miles an hour I’ve had it looked at and no one seems to know what that issue is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626185November 19, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The instrument cluster display on my 2020 Volvo XC90 went completely out while driving my vehicle. This was a single point of failure and SAFETY ISSUE as it affected my speedometer, gas gauge, etc. I was driving without any functioning indicators on the highway when it went out. There was no advanced warning. The issue was fixed by my dealership and part replaced, invoice is attached. We have made multiple attempts to resolve this issue with Volvo Corporate, who has been non-responsive to the overall safety concern. Based on research Ford Motor Company (Part 573 Safety Recall Report 23V-506) faced a recall for their Escapes because of a similar safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625105November 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
The automatic reverse braking feature is far too sensitive and causes headache-inducing, jarring, sudden extreme braking without any warning. It’s so aggressive that I believed I actually struck something each time. There’s no way to release the locked brakes unless you put it in park and then in drive. Extreme safety concern! This occurs when backing into or out of the garage using the mirrors, backing up to a 6 inch parking curb, or any bushes/brush that is near the bumper. It is wildly inaccurate and is not useful for people who actually use their mirrors to park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622921October 31, 2024
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
Door handle for drivers side door breaks off into hand. Exiting vehicle made extremely complicated: if window is compromised in any way or lock system is compromised in any way, exit of vehicle is impossible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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