Volkswagen Eos Complaints

426 consumer complaints on file.

#11025443September 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FRACTURED AND DESTROYED THE ENGINE. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WERE NO RECALLS ON THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 12/13/2017 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025198September 23, 2017
POWER TRAIN
I WAS DRIVING MY CAR ON A LOCAL CITY STREET AND HALFWAY THROUGH A TURN ALL OF A SUDDEN IT WENT INTO NEUTRAL ON IT'S OWN, ALL THE GEARS ON THE DASH STARTED FLASHING (THE PARK, REVERSE, AND DRIVE) THEY STARTED FLASHING ON AND OFF AS MY TRANSMISSION WENT HAYWIRE. I HAD TO PULL OVER AND AVOID BEING HIT AS I HAD NO CONTROL OVER MY SPEED, I COULD NOT ACCELERATE. THE ENGINE WAS RACING AND THERE WAS NO FORWARD MOTION AT ALL. MY CAR HAS A DSG (DIRECT SHIFT GEARBOX).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023839September 17, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TRAVELING DOWN THE ROAD AT 60MPH, THE ENGINE SUDDENLY LOST POWER AND THE TACHOMETER REDLINED BEFORE IT DROPPED INTO FIRST GEAR. THE EPC LIGHT CAME ON. MY WIFE WAS DRIVING. I GOT IN AND THE LIGHT WAS OUT, SO I DROVE FOR FIVE MINUTES AND THE LIGHT CAME ON AND I LOST POWER ON THE HIGHWAY AT 65MPH -- SAME ISSUE WITH TACH. I PULLED OVER TO THE SIDE OF THE ROAD AND TOOK IT TO THE NEAREST MECHANIC SHOP. IT IS STILL AT THE SHOP AS THEY ARE TRYING TO TROUBLESHOOT. NOTICED THAT VW PUT OUT A TECH BULLETIN IN 2009 (15 09 03 DEC. 16, 2009 2015153 SUPERSEDES T. B. GROUP 15 NUMBER 09-02 DATED NOVEMBER 10, 2009 TO REVISE TECHNICAL DIAGNOSIS CODE IN WARRANTY TABLE.) BUT DID NOT ISSUE A RECALL. SERIOUSLY, THIS IS A MAJOR SAFETY ISSUE AS THE TRUCK BEHIND ME SWERVED TO MISS ME. SEARCHING THE INTERNET, IT SEEMS THAT THERE ARE NUMEROUS COMPLAINTS REGARDING THIS, BUT NO RECALL TO FIX THIS. HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023851September 17, 2017
AIR BAGS
[XXX] NOT LISTED ON YOUR RECALL LIST BUT WAS REQUIRED. TAKATA AIRBAG WAS REPLACED BY VW UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022044September 7, 2017
POWER TRAIN
MY AUTOMATIC TRANSMISSION IS SLIPPING AND THEN CLUNKS INTO GEAR. I BOUGHT THE CAR USED AT THE END OF APRIL 2017. I TOOK IT TO THE VW DEALERSHIP AND THEY FOUND METAL SHAVINGS IN THE TRANSMISSION FLUID. THE "WARRANTY" RAN OUT AT 60,000 MILES, I HAVE 64,000 MILES ON IT. THEY WANT $7100 TO REPLACE THE TRANSMISSION AND VW HEADQUARTERS REFUSES TO OFFER ANY HELP AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020639August 30, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO RESPOND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF BETHESDA LOCATED 7001 ARLINGTON ROAD, BETHESDA, MD WHERE IT WAS DIAGNOSED THAT THE MEGATRONIC UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, FAILURE RECURRED. TWO WEEKS AFTER THE FAILURE WELLESLY VOLKSWAGEN LOCATED AT 231 LINDEN ST, WELLESLEY, MA WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020409August 29, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 60 MPH, THE SUN ROOF IMPLODEDCAL DEALER (EXECUTIVE VOLKSWAGEN OF NORTH HAVEN RT5, 444 STATE STREET, NORTH HAVEN, CT, 06473) WAS CONTACTED AND INFORMED THE CONTACT THAT THE INSURANCE AGENT NEEDED TO BE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,307. .*BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019005August 22, 2017
POWER TRAIN
THIS AFFECTS TIGUANS, JETTAS, EOS, AND OTHER VWS WITH 2.0TSI ENGINES MANUFACTURED PRE 2013. THE TIMING CHAIN TENSIONERS HAVE A DESIGN FLAW AND ARE PRONE TO FAILURE AT UNACCEPTABLY LOW MILEAGES. THESE WERE REPLACED WITH A NEW DESIGN TO CORRECT THIS FLAW BEGINNING IN SOME 2012 MODELS. HOWEVER, VW HAS NEVER FORMALLY RECALLED THESE OR ACKNOWLEDGED THE DESIGN FLAW. IF/WHEN IT FAILS, IT CAN RUIN THE ENGINE OFTEN CAUSING OVER $5K IN DAMAGES. THE WORKSHOP CONFIRMED I HAD THE OLD STYLE AND REPLACED MINE AT THE COST OF $873.68. THIS IS A WIDELY SPREAD, WIDELY DOCUMENTED PROBLEM THAT VW IS ONLY TREATING WHEN IT CAUSES ENGINE FAILURES. WHILE THIS IS A WIDESPREAD PROBLEM MOST OWNERS ARE IN THE DARK ABOUT IT, 'TAKING IT ON THE CHIN' AND SHELLING OUT MONEY PRESUMING IT'S JUST A NORMAL ERROR AND NOT KNOWING IT'S A DESIGN FLAW IN THE CAR. FOR A CAR WITH ONLY 85K MILES, I JUST PAID OVER $2K TO HAVE THE TRANSMISSION REDONE IMMEDIATELY FOLLOWING 1,800 IN REPAIRS FOR BROKEN SENSORS. WHILE I UNDERSTAND CERTAIN ITEMS WILL BRAKE OR REQUIRE REPAIR ON ANY CAR, THE TENSIONER DESIGN FLAW WITH THEIR UNWILLINGNESS TO ACKNOWLEDGE IT IS UNACCEPTABLY EGREGIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018638August 21, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN THE IGNITION. UNABLE TO TURN OFF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014165August 10, 2017
POWER TRAIN
DSG TRANSMISSION FAILURE. HAD ABS MODULE RECALL DONE AT DEALER. PICKED UP VEHICLE, DROVE TWO BLOCKS, CAR WOULD NOT SHIFT OUT OF SECOND GEAR. WENT BACK TO DEALER, THEY SCANNED IT, AND IT SHOWED 36 PRIOR FAULTS WITH TRANSMISSION. PRIOR TO THIS IT HAS NEVER SHOWN A CODE/CHECK ENGINE LIGHT PRIOR TO KNOW. IS NOW OUT OF WARRANTY - VW SAYS TOO BAD FOR YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012969August 5, 2017
POWER TRAIN
THE VEHICLE SLIPS OUT OF GEAR WITHOUT WARNING. HAS AUTOMATIC TRANSMISSION. ENGINE DASH LIGHT AND ANTI-SWERVE SLIGHTS COME ON BUT ENGINE CONTINUES TO RUN AND REV. TURNING OFF CAR AND RESTARTING WILL USUALLY RESTORE OPERATION UNTIL NEXT EPISODE. THE DEALER CHECKED ALL WIRING AND REPLACED SELECTOR LEVER MODULE FOR $1901 BUT THE PROBLEM PERSISTS. DEALER HAS HAD CAR FOR AN ADDITIONAL WEEK AND IS STUMPED. NOW WAITING FOR TECHNICAL ADVICE FROM VW. AS IS THE VEHICLE CAN NOT BE OPERATED SAFELY ON THE STREETS OR ESPECIALLY THE HIGHWAY DUE TO SUDDEN LOSS OF PROPULSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011474July 29, 2017
UNKNOWN OR OTHER
"TAKATA RECALL" DSG FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006793July 21, 2017
POWER TRAIN
CAR HAS 85,000 MILES. TRANSMISSION FAILS AT LOW SPEEDS GOING INTO D OR R. LIGHTS START BLINKING (P R N D S) PERIODICALLY. UNPREDICTABLE WHEN IT WILL HAPPEN, CAN BE ANYTIME YOU'RE AT SLOW SPEED. TURNING IT OFF AND ON TEMPORARILY FIXES BUT I RAN AN OBD AND CAME BACK P2711. THIS IS FOR A FAILURE WITH THE DSG TRANSMISSION. SVC BULLETIN RECOMMENDS THE CLUTCH PACKS BE REPLACED. DEALER QUOTED ALMOST 3K TO DO THIS. THEY DID NOT INITIALLY ACKNOWLEDGE THE EXTENDED WARRANTY ON THE DSG EVEN AFTER I POINTED IT OUT. WHAT IS WORSE, THIS CAR WAS TAKEN WHEN ONLY 4 YRS AND 49K MILES FOR TRANSMISSION WORK AND THEY RECOMMENDED IT BE REPLACE (FOR A QUOTE OVER 2K) BUT DID NOT MENTION THE WARRANTY AT THE TIME. SERVICE THE TRANSMISSION AT THE 40K INTERVALS! EVEN IF YOU DO, IT MIGHT FAIL! AT LEAST BE AWARE OF THE DSG 10YR 100K MILES WARRANTY - MUST HAVE TRANS FLUID CHANGE RECORDS THOUGH! 49K MILES AND THEY RECOMMENDED A TRANS REPLACEMENT!!!! 49K MILES! AND DIDN'T HONOR THE WARRANTY AND GET IT FIXED THEN... DEALERS ARE VERY HIT OR MISS (ALL MISS FROM WHAT I'VE EXPERIENCED).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006064July 18, 2017
AIR BAGS, STEERING
NOTIFIED LAST FEB OF AIRBAG RECALL - CALLED LOCAL DEALER - SOUTHERN VW OF CHESAPEAKE AND HAVE RECEIVED NO FURTHER WORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005208July 13, 2017
AIR BAGS
TAKATA RECALL: I AM AFRAID TO DRIVE MY CAR GIVEN THE RISK. THIS RECALL WAS SENT TO ME OVER A YEAR AGO AND STILL HAS NOT BEEN MADE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002950July 4, 2017
ENGINE
TIMING CHAIN/BELT BROKE AT 82,000 MILES WHILE ON TRIP TO INDIANA FROM TX. TOLD ENGINE WAS DESTROYED, WOULD HAVE TO BE REPLACED. THERE WAS SQUEAKING SOUND, I WENT TO NEAREST MECHANIC SHOP. THEY CHECKED IT, SAID IT WAS NOT BELT, BUT IN ENGINE, IT BROKE, THEN HAD TO BE TOWED TO VW DEALERSHIP IN MEMPHIS, TN. THERE THEY TOLD ME I WOULD HAVE TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000514June 21, 2017
ENGINE
MY WIFE WAS TURNING INTO A PARKING LOT WHEN THE ENGINE SUDDENLY MADE A NOISE AND LOST FORWARD POWER. SHE WAS STUCK IN THE MIDDLE OF AN INTERSECTION AND COULD HAVE BEEN KILLED! WE SPOKE TO OUR MECHANIC AND HE DIAGNOSED THE PROBLEM AS A FAILED TIMING CHAIN TENSIONER. THIS CAUSED THE ENGINE VALVES TO IMPACT THE PISTONS AND CAUSED CATASTROPHIC ENGINE DAMAGE. WE PAID $2706.25 TO BUY A USED ENGINE AND $1500 IN LABOR FOR THE INSTALLATION. OUR MECHANIC SAID THIS IS VERY COMMON WITH THIS ENGINE AND THAT HE SEE THIS HAPPEN WITH ENGINES THAT HAVE LOW MILEAGE. OUR HAD 80125 WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000521June 21, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHARLES MAUND VOLKSWAGEN 6900 BURNET RD, AUSTIN, TX 78757 (512) 458-1111) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT WAS INFORMED THAT THE MODULE FAILED TO COMMUNICATE WITH THE DEALER'S COMPUTERS. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR A NEW MODULE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND THE CONTACT WAS AWAITING A CALL BACK FROM THE REGIONAL MANAGER. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994924June 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LOKEY VOLKSWAGEN 27850 US HWY 19 N, CLEARWATER, FL 33761 (888) 275-8388) AND WAS INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE AND COULD TAKE 2-12 WEEKS BEFORE PARTS WERE TO BE DELIVERED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994477June 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ*** UPDATED 08/22/17*LJ UPDATED 10/12/2017*JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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