Volkswagen Eos Complaints

426 consumer complaints on file.

#10994109June 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY VOLKSWAGEN (LOCATED AT 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE THE REPAIR OR A TIMEFRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993762June 7, 2017
POWER TRAIN
WHEN BACKING OUT INTO A CITY STREET FROM A PARKING SPACE ON AN INCLINE, THE VEHICLE GEAR DASH LIGHTS BEGAN FLASHING AND THE CAR LOST POWER. IN ORDER TO GET THE VEHICLE TO FUNCTION, IT WAS PUT IN PARK AND RESTARTED, ALL THE WHILE BLOCKING TRAFFIC AND CREATING AN UNSAFE DISABLED VEHICLE CONDITION. THE SECOND INCIDENT OCCURRED WHILE DRIVING AT APPROXIMATELY 50 MPH ON A STATE ROAD. THE VEHICLE SHIFTED TO A LOWER GEAR, REVVING THE ENGINE AND QUICKLY SLOWING TO APPROXIMATELY 25 MPH. AS WAS IN THE FIRST INCIDENT, THE PRND LIGHTS ON THE DASH BEGAN FLASHING. THIS OCCURRED IN HEAVY TRAFFIC AND REQUIRED A VEHICLE FOLLOWING TO SWERVE TO AVOID A REAR END COLLISION. I'M ASSUMING THE REAR BRAKE LIGHTS DID NOT COME ON. THESE TWO INCIDENTS RESULTED IN MY TAKING THE VEHICLE TO A NEARBY VW DEALERSHIP WHERE THE SERVICE DEPARTMENT STATED THAT VWOA SUGGESTS THAT THE SOLUTION BE CHANGING THE CLUTCH PACKS WHICH DOES NOT APPEAR TO ADDRESS THE IMMEDIATE PROBLEMS. HOWEVER, THAT WAS THE RECOMMENDED SOLUTION FROM VWOA TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992260May 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MIDWESTERN AUTO GROUP DEALER ON 6335 PERIMETER LOOP RD, DUBLIN OH 43017 AND WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. ..UPDATED 07/31/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991748May 26, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MOSES DEALER, BUT COULD NOT BE SERVICED BECAUSE THE CLOCK SPRING NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991382May 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE STARTING THE VEHICLE, THE ABS INDICATOR REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE SPEEDOMETER AND HORN BECAME INOPERABLE RANDOMLY. THE VEHICLE WAS TAKEN TO SERRA VOLKSWAGEN WHERE IT WAS DENIED SERVICE UNDER THE RECALL REMEDY DUE TO THE VEHICLE'S PRE-EXISTING ISSUES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER INFORMED THE CONTACT THAT THE CODES COULD NOT BE READ CORRECTLY USING THE DIAGNOSTIC TOOL. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER TO BE DIAGNOSED. THE SECOND DEALER WAS ROYAL VOLKSWAGEN IN DESTAAVIAN, AL. THE MANUFACTURER DECIDED THAT, DUE TO THE PRE-EXISTING ISSUES, THE VEHICLE WOULD NOT BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V913000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991037May 22, 2017
AIR BAGS
I RECEIVED A LETTER IN APRIL 2016 REGARDING A TAKATA SDI DRIVER FRONTAL AIRBAG RECALL.. TO DATE NO ONE IS ABLE TO TELL ME WHETHER THE CAR HAS BEEN RECALLED AND IS IN NEED OF REPAIRS. I HAVE CHECKED THE WEBSITE PERIODICALLY BUT FIND IT UNHELPFUL AND CONFUSING. WHAT S GOING ON WITH THE RECALL??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990591May 19, 2017
AIR BAGS
TAKATA RECALL IT'S BEEN OVER A YEAR. TODAY, BEFORE FILING THIS, I CALLED THE DEALER ONE LAST TIME TO CHECK ON REMEDY. THEY SAID THE PART WAS IN, COME ON DOWN IT WILL ONLY TAKE AN HOUR. I DROVE THE 20 MILES ONLY TO BE TOLD, "SORRY, THERE'S STILL NO REMEDY FOR YOUR MODEL." I'VE BEEN FORCED TO DRIVE A CAR THAT VW KNOWS COULD EXPLODE IN MY FACE. NO OPTIONS WERE OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986061May 16, 2017
ENGINE, UNKNOWN OR OTHER
I WAS TRYING TO MERGE ONTO EXPRESSWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO HIT THE BRAKES AND LET THE TRAFFIC PASS BY, THEN I PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 55 TO 65 MILES AN HOUR. I HAVE NOTICED THAT THE CAR HAS A DELAY THAT TAKES 1 OR 2 SECONDS WHEN GAS PEDAL IS PRESSED AND CAR START SHAKING. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984659May 10, 2017
SERVICE BRAKES
ABS RECALL, FAILED...NO PARTS! DRIVING ON ABS FAILURE, VW CAN'T TELL ME WHEN PARTS WILL BE HERE! TOOK TO OURISMAN VW OF BETHESDA, NO PARTS!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983750May 5, 2017
POWER TRAIN
DSG GEARBOX TRANSMISSION FAILS UNDER 100,000 MILES. AFTER DRIVING THE CAR IN TRAFFIC (MANY STOPS/STARTS) THE TRANSMISSIONS JERKS BETWEEN SHIFTS, AND EMITS A LOUD 'CLUNK' WHEN SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981626May 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981260April 28, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC), AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING AND THE ABS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000. THE CONSUMER REFERENCED THE AIRBAG RECALL STATING THAT THE MANUFATURER REFUSED TO OFFER ANY ASSISTANCE FOR ABS MODULE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981020April 27, 2017
AIR BAGS
TAKATA RECALL - NO HELP FORM DEALER OR VOLKSWAGON HOTLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979802April 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PARTS WERE EXPECTED TO ARRIVE IN THE SUMMER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/30/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979643April 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MANUFACTURER INFORMED THE CONTACT THAT PRIORITY ZONES WERE PROVIDED BY NHTSA AND THE PRIORITY GROUP THAT THE CONTACT WAS IN WAS SLATED FOR SEPTEMBER 30TH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979089April 18, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978937April 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978813April 17, 2017
AIR BAGS
TAKATA RECALL- I HAVE TRIED TO CONTACT ALL DEALERSHIPS AROUND MY AREA, ALLEN, TEXAS AND WHEN I ASK ABOUT WHEN THE AIRBAGS IN MY CAR CAN BE REPLACED, ALL I HAVE GOTTEN IS, WE DON'T HAVE THEM YET AND WE DON'T KNOW WHEN WE WILL RECEIVE ANY FROM TAKATA. WE ARE AT THEIR MERCY. WE CAN'T HELP WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972380April 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DOT THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978551April 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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