Volkswagen Eos Complaints

426 consumer complaints on file.

#11083072April 3, 2018
SERVICE BRAKES
ABS CONTROLLER FAILURE (STATIONARY) THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL, BUT THE FAILURE RECURRED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078965March 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TIMING CHAIN TENSIONER SYSTEM FAILURE I'M REACHING OUT IN REGARDS TO LEGAL ADVICE REGARDING TIMING CHAIN TENSIONER SYSTEM FAILURE ON MY 2009 VOLKSWAGEN EOS. WHILE TRAVELING WITH MY TWO YOUNG SONS FOR THEIR SPRING BREAK, MY CAR COMPLETELY FAILED (WHILE IN-MOTION), PUTTING BOTH MY LIFE AND THE LIVES OF MY TWO CHILDREN IN HARM'S WAY. THE TIME AND RESOURCES SPENT GETTING MY CAR TOWED TO THE MECHANIC, EMOTIONAL TRAUMA/STRESS, AND LOSS IN PRODUCTIVITY HAS BEEN A BLOW FOR MY FAMILY- NOT TO MENTION THE COST TO REPAIR (WHICH I HAVE YET TO RECEIVE THE INVOICE). UPON RESEARCHING THE ISSUE, IT WAS UPSETTING TO LEARN THAT THIS WAS A COMMON PROBLEM FOR VOLKSWAGEN- TO THE POINT WHERE THEY'VE FACED LITIGATION ON NUMEROUS OF FRONTS. THERE ARE ALSO REPORTS WHERE VW ADJUSTED THEIR PRODUCTION/MANUFACTURING PROCESS IN 2012 TO ADDRESS 'SAID ISSUE'. YET VW HAS YET TO DO WHAT'S IN THE BEST INTEREST OF THEIR CONSUMERS THAT OWN MODELS PRIOR TO 2012. I DON'T EXPECT VOLKSWAGEN TO GIVE ME A BRAND NEW CAR, BUT I DO EXPECT THEM TO TAKE RESPONSIBILITY FOR THEIR PRODUCTS. IF THE TIMING CHAIN WAS FAULTY AND THEY WERE WELL AWARE, VW SHOULD BE RESPONSIBLE FOR THE COST. THIS EXPERIENCE HAS EMOTIONALLY TRAUMATIZING FOR MY KIDS AND I ON MULTIPLE FRONTS, AND FOR US TO BE HIT FINANCIALLY IS AN EVEN MORE OF A SLAP IN THE FACE TO MY FAMILY BY THE MANUFACTURE. PLEASE LET ME KNOW IF YOU ARE ABLE TO ASSIST/ADVISE. I LOOK FORWARD TO HEARING FROM YOU - - THANK YOU!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078445March 10, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I TOOK MY 2012 VW EOS TO THEM FOR A CLOCK SPRING FAILURE WHICH IS UNDER A RECALL. THEY TOLD ME THAT IT DID NOT FALL UNDER THE RECALL BECAUSE THEY PUT A DUST COVER OVER THE CLOCK SPRING IN 2015. I TOLD THE THAT THERE IS NO WAY THE MECHANIC WHO DID THE WORK COULD GUARANTEE THAT NO DEBRIS GOT INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO THE DUST COVER BEING INSTALLED. I ALSO TOLD THEM THAT THE FEDS OPENED ANOTHER INVESTIGATION IN OCT 2017 FOR VW NOT DOING ENOUGH TO FIX THE PROBLEM WITH THE POORLY DESIGNED PART IN 2015. I TOLD THE MANAGER AT THE DEALERSHIP ABOUT THIS AND HE SAID THERE WAS NOTHING HE COULD DO. HE SAID THAT WHEN THE DUST COVER WAS PUT ON THEY NEVER GOT CLOSE TO THE CLOCK SPRING. I TOLD HIM THAT THEY DIDN'T HAVE TO GET CLOSE TO THE CLOCK SPRING BECAUSE DEBRIS HAD ALREADY GOTTEN INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO IT BEING INSTALLED WHICH COMPROMISED THE CLOCK SPRING LEADING TO THE PREMATURE FAILURE OF THE CLOCK SPRING. I DON'T KNOW IF HE UNDERSTOOD WHAT I WAS SAYING OR WAS JUST BLOWING ME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076709March 7, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE HORN FAILED TO SOUND. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074642February 24, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST $543.98 I FEEL THAT VW NEEDS TO EXPAND THIS RECALL AS THEY DIDN'T DO ENOUGH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073417February 17, 2018
SERVICE BRAKES
DEALER PERFORMED A FREE ABS SOFTWARE & MODULE UPDATE RECALL SERVICE BUT DIDN'T DO A GOOD JOB BECAUSE THE ABS WARNING LIGHT WENT ON AFTER I GOT THE CAR BACK. TURNS OUT THEY ONLY UPDATED THE SOFTWARE AND DIDN'T REPLACE THE MODULE SO THE ABS BRAKES DON'T WORK SINCE THE MODULE CAN'T SUPPORT THE NEW SOFTWARE. DEALER IS NOW TRYING TO CHARGE ME $2,000 TO REPLACE THE MODULE BECAUSE THE VW RECALL WARRANTY ONLY COVERS THE BILL IF THEY WERE ALL DONE ON THE SAME DAY. I STILL DON'T HAVE A WORKING CAR BACK BECAUSE OF IT. THEY KEEP REFERRING ME TO AN EXTENDED WARRANTY THAT I DON'T QUALIFY FOR INSTEAD OF THE PROBLEM AT HAND WHICH IS THAT THEY OFFERED ME A FREE RECALLS SERVICE AND NEVER GOT IT DONE RIGHT. PLEASE HELP ME RESOLVE THIS ISSUE SO I CAN GET MY WORKING CAR BACK. THEY SAID THEY CAN'T EVEN UNDO THE SOFTWARE UPDATE THAT CAUSED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066170January 31, 2018
AIR BAGS
TAKATA RECALL. RECEIVE NOTICE THAT I HAVE FAULTY TAKATA AIRBAGS A FEW YEARS AGO. APPROXIMATELY ONE YEAR LATER I RECEIVED A NOTICE THAT A TEMPORARY REPAIR WAS AVAILABLE THAT WOULD SWAP THE ORIGINAL AIRBAG WITH A REPLACEMENT MODULE OF THE ORIGINAL DESIGN THAT DID NOT INCLUDE A DRYING AGENT. THAT NOTICE WAS CLEAR THAT THIS WAS ONLY AN INTERIM REPAIR UNTIL A REDESIGNED UNIT IS AVAILABLE. I HAD THE INTERIM REPAIR DONE ON MY VEHICLE. I NOTICED NOW THAT WHEN SEARCHING FOR RECALLS, IT SAYS THERE ARE NO ACTIVE RECALLS ON MY VEHICLE. THIS IS VERY CONCERNING BECAUSE THEY HAVE NOT ADDRESSED THE UNDERLYING DESIGN DEFECT, AND BECAUSE THERE IS NOT AN ACTIVE RECALL ON THE VEHICLE IT SEEMS THAT AT THIS TIME IT WILL NOT BE FIXED. PLEASE CONTACT VOLKSWAGEN AND ENSURE THAT THEY ARE ADDRESSING THE NEEDED REDESIGN OF THE AIRBAG MODULE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065871January 30, 2018
AIR BAGS, STEERING
I HAVE REPLACED MY CLOCK SPRING TWICE IN 3 YEARS, AT THE SAME DEALERSHIP, SOUTHEAST VW IN SANTA ANA, CA. MY STEERING WHEEL WILL MAKE A NOISE AND ALL CONTROLS WILL STOP WORKING AND AIRBAG LIGHT WILL TURN ON. I BROUGHT MY CAR IN FOR THE AIRBAG RECALL AND THEY ARE NOW STATING THE CLOCK SPRING IS BROKEN AND ARE WANTING TO CHARGE ME $541.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064701January 24, 2018
AIR BAGS, ELECTRICAL SYSTEM
CLOCKSPRING FAILED AFTER RECALL, CAUSING THE AIRBAGS TO BE INOPERABLE AS WELL AS THE HORN AND OTHER SAFETY FEATURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063900January 20, 2018
POWER TRAIN
DRIVING THE CAR IN TRAFFIC, THE DSG TRANSMISSION FLUID IS TOO HOT. I GOT A WHIFF OF BURNING TRANSMISSION FLUID ACCOMPANIED BY HOT AIR. OIL LOW PRESSURE WARNING LIGHT IS ILLUMINATED AND THE CAR NEEDS TO BE PULL OVER. VW DEALERSHIP CHECK THE CAR AND SAID THE TRANSMISSION IS OK, BUT THE DUAL-CLUCH IS THE PROBLEM. CHECKING IN THE INTERNET I FOUND VW EXTENDED THE WARRANTIE IN SOME 2007-2009 MODELS. VW SAID MY CAR IS NOT UNDER THE EXTENDED WARRANTY NO MATTER IS EXPERIENCED THE SAME ISSUES. MY CAR IS LESS THAN 10 YEARS AND 100,000 MILES BUT NOT UNDER 65,000 MILES SOME WEB SITES MENTION THE WARRANTY WAS EXTENDED TO SOME 2010 CARS. WHAT CAN I DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052812December 6, 2017
UNKNOWN OR OTHER
THE CLOCK SPRING IN MY CAR HAS FAILED REQUIRING COMPLETE REPLACEMENT. THIS COMPLETE FAILURE COMES A SHORT 9 MONTHS AFTER THE INITIAL 'REPAIR' DONE FOLLOWING A VW RECALL ON THE PART- THEY SIMPLY PLACED A COVER OVER THE ORIGINAL CLOCK SPRING. THEY TELL ME THAT THEY WILL NOT COVER THE REPLACEMENT OF THE PART, BECAUSE I HAD THE INITIAL SAFETY CHECK DONE AT THE TIME OF THE INITIAL RECALL AND THE PART WAS DEEMED FUNCTIONAL AT THAT POINT- EVEN THOUGH THEY WERE AWARE IT WOULD MOST LIKELY EVENTUALLY FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051855December 2, 2017
STRUCTURE:BODY
MY SUN ROOF SHATTERED WHILE DRIVING ON INTERSTATE. GLASS BROKE AND IT SOUNDED LIKE AN EXPLOSION AND A GUNSHOTS, THEN I HEARD LOUD WIND NOISE COMING FROM SUNROOF. NOTHING HIT MY CAR. IT JUST EXPLODED OUT OF NO WHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051636December 1, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY 2009 EOS IS UNDER RECALL FOR THE ABS SYSTEM MALFUNCTIONING. I WAS NEVER INFORMED ABOUT THIS. I REPLACED MY BRAKES AS ONE MECHANIC THOUGHT BECAUSE THE ABS BRAKE LIGHT WENT ON - THAT WAS NEEDED. THE ABS LIGHT STILL STAYED ON. LAST WEEK THE ABS LIGHT AND AND ENGINE LIGHT AND BRAKE LIGHT WENT ON AND MY CAR LOST POWER AND CONTROL ON A BUSY HIGHWAY AT NIGHT LEAVING ME ON THE SIDE OF THE RODE IN DANGER AND HAD TO CALL AAA. VW WILL ONLY REPLACE ABS IF A "CERTAIN CODE" SHOWS UP WHICH THEY WILL NOT TELL YOU ABOUT TILL YOU PAY THE 150.00 DIAGNOSTIC FEE- THEN TELL YOU THE VEHICLE THAT HAS BEEN RECALLED IS NOT GOING TO BE REPAIRED FREE OF CHARGE. IN FACT- IT WILL COST 2700.00 TO REPLACE THE ENTIRE ABS SYSTEM - WHICH NEEDS REPLACING- BUT ONLY IF IT ACCEPTS THE COMPUTER UPDATING SYSTEM. WHICH IS BROKEN BECAUSE IT IS A FAULTY ABS. VW ADMITTED THAT IT WAS BECAUSE OF A INCORRECT SOLDER COMPOUND- WHICH CAN CAUSE CRACKING IN THE ENTIRE SYSTEM WHICH CAUSE SUFFICIENT ELECTRICAL POWER TO FLOW. YET- THEY WILL NOT PAY FOR THE ABS CONTROL MODULE TO BE REPLACED???? ONLY THING THEY WILL FIX IS THE COMPUTER UPDATING SYSTEM- WHICH WILL NOT UPDATE IF THE UNIT IS BROKEN- WHICH THEY CAUSED BECAUSE OF A FAULTY UNIT. THEY WILL NOT REPAIR THE ABS UNIT WHICH IS BROKEN BECAUSE OF THE DEFECT??? THIS CAUSED MY CAR TO CRASH INTO A POLE- AND ALSO I HAD TO REPLACE THE ABS UNIT WHICH COSTS 1400.00 - NOW I FIND OUT THIS WAS A RECALL AFTER THE FACT. I WENT TO FORUMS AND FOUND AT LEAST 20 OTHERS WIT THE SAME ISSUE AND THEY ARE NOT COVERED??????? THIS IS NOT OKAY AND I WORK FOR ABC AND WILL MAKE THIS A HUGE DEAL JUST LIKE THE OTHER SCANDAL THEY ARE BARELY RECOVERING FROM- YOU GUYS NEED TO DO SOMETHING. I COULD HAVE DIED AND THEY ARE DOING NOTHING AND NOT COMPENSATING ON MY RECALLED CAR. HOW CAN THIS HAPPEN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11046456November 16, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE REVVED UP, BUT FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE TENSION BELT AND TIMING CHAIN DETACHED, CAUSING THE ENGINE PISTONS TO SLIDE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045103November 10, 2017
ENGINE
UPON WAITING FOR THE TRAFFIC LIGHT TO CHANGE TO GREEN, I DEPRESSED THE ACCELERATOR AND WITHIN SECONDS, I HEARD A LOW BOOM AND THEN THE ENGINE POWER CUT OUT. I COASTED TO THE SIDE OF THE ROAD AND AT THAT POINT WAS NO LONGER ABLE TO START THE CAR. I WAS AT THAT POINT, FORCED TO HAVE IT TOWED TO THE NEAREST DEALERSHIP. I WAS NOTIFIED THAT THE CAMSHAFT TIMING CHAIN HAD SNAPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045187November 10, 2017
SERVICE BRAKES
VOLKSWAGEN REFUSED TO REMEDY THE ABS DEFECT WHOSE SYMPTOMS WERE CONSISTENT WITH NHTSA RECALL NUMBER 16V9133. A LETTER TO THE PRESIDENT OF VOLKSWAGEN OF AMERICA IS ENCLOSED. ONLY APOLOGIES, BUT NO SUBSTANTIVE ACTION, RESULTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041549October 31, 2017
VEHICLE SPEED CONTROL
WHEN THE TRANSMISSION GETS HOT, THE TEMPERATURE SENSOR OVERHEATS AND AUTOMATICALLY PUTS THE CAR IN NEUTRAL WHEN YOU TRY AND CHANGE GEARS (FROM DRIVE TO REVERSE). THE DASHBOARD LIGHTS START FLASHING THE TRANSMISSION LIGHTS. THE CAR MUST BE TURNED OFF AND RESTARTED IN HOPE IT WILL WORK AGAIN. THERE WAS A RECALL FOR THIS AND APPARENTLY IT WAS COMPLETED IN 2009. VW TOLD US THEY WILL NOT FIX IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040548October 27, 2017
SUSPENSION, SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032730October 10, 2017
UNKNOWN OR OTHER
THE INTERIOR SIDE DOOR PANEL THE MATERIAL COMES LOSE. I HAD TO REPLACE THE DRIVER SIDE ABOUT 1 YEAR AGO AND CURRENTLY IN THE MIDDLE OF REPLACING THE PASSENGER SIDE. FROM RESEARCHING THIS SEEMS COMMON WITH THE EOS. I WOULD THINK THIS WOULD BE A QUALIFIER FOR A RECALL. THE CAR I HAVE ONLY HAS 67,000 MILES, STORED IN A GARAGE AND VERY LIMITED TIME WITH THE TOP DOWN. IF BEING LEFT OUTSIDE FOR ANY TIME THE TOP IS ALWAYS PUT UP TO PROTECT THE INTERIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032235October 8, 2017
ENGINE
I HAVE A 2012 VW EOS WITH 75,000 MILES, MAINTAINED REGULARLY. LAST MONTH THE TIMING CHAIN TENSIONER FAILED AND FELL INTO THE ENGINE WHILE IT WAS MOVING, DESTROYING THE REMAINDER OF THE ENGINE (LOST COMPRESSION ON 3 OF 4 CYLINDERS, ENGINE REPLACEMENT WAS $6,980 WITH MY PRIVATE MECHANIC-NO USED ENGINES ARE AVAILABLE NATIONWIDE SO I HAD TO PURCHASE NEW). THERE ARE MANY COMPLAINTS ABOUT THIS HAPPENING TO OTHERS ON THE INTERNET. I CONTACTED VW CUSTOMER SERVICE, WHO SAID IT WAS NOT RECALLED. THERE ARE AT LEAST TWO CLASS ACTION LAWSUITS ABOUT THIS SAME ISSUE AFFECTING OTHERS AND ONE PRIVATE LAWSUIT IN NJ. I SPOKE TO AN ATTORNEY AND PERSONAL LAW SUIT WILL BE TOO EXPENSIVE FOR ME. NOTE ALSO, I CALLED NHTSA IN SEPTEMBER AND FILED A COMPLIANT OVER THE PHONE--I ADDED MY COMPLIANT AT THAT TIME BUT IT DOES NOT APPEAR TO BE REGISTERED ON THIS NHTSA WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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