Tesla Model Y Complaints

3,785 consumer complaints on file.

#11554803November 13, 2023
SUSPENSION, STEERING
Front left wheel of vehicle started pivoting under causing tire to bottom out on inner fender without any prior incident or issues. Inspection revealed one of two bolts missing on the lower lateral control link, which was later found in the driveway. Second bolt was 1/3 loosened. Car was towed to Tesla and they proceeded with repairs to include replacing both sets of lower lateral control links. After looking into this further, we found Tesla service bulletin SB-21-31-003 which issued a recall for this problem for 2019-2021 model Y and 3, however, according to Tesla our vin was not included in this recall. These bolts hold the linkage that secures the wheel to the frame, without which the wheel and tire assembly will likely separate or collapse causing major damage and possible death to any occupants that are traveling at normal highway speeds. The SB refers to a torque inspection for these bolts that “may not have been torqued to internal specifications.” The problem appears to be wider than the recall vin range as this was precisely what occurred on our model Y.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554678November 11, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I bought Tesla and tesla insurance which monitors driving of driver to provide safety score to driver. The safety score enables monthly premiums of tesla insurance. My complaint is related to safety score which provides financial incentives to drivers to not apply break. As part of safety score provided to drivers in tesla app(screen shot attached), one of the factors used is hard breaking to penalize drivers when break is applied, forcing the driver to use regenerative breaking instead of applying break. I have observed, even when I mildly apply break the safety score is impacted. The second factor in safety score that seems unreasonable is driving after 10pm. My daughter worked late shift and would return home after 10pm. Why is this even allowed as most of the emergency workers and many others work late hours. I have also observed safety score change from 99 to 98 when the car is parked overnight, even when I am not driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554555November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using cruise control on a recent road trip, the car braked suddenly for no apparent reason. This happened 7 times over a time frame of 11 days of driving. Each time it occured while traveling on a freeway (2 lanes each direction), large median, very light to no traffic, during the day, the car slammed on the brakes, without warning while traveling the speed limit (up to 75 mph). The first time it occured, I almost came to a stop before recovering and accelerating to normal speed. This happened on Oct 15. The second time it happened, was on Oct 16. After the 2nd time, I would not use cruise control unless there was no other traffic. There were four times of phantom braking on Oct 30 alone. I have not yet submitted a service request to the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554478November 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When we use the traffic aware, cruise control, we experience, automatic braking, even though there is nothing in front of the car. It’s not clear what triggers, the automatic braking. But it could be a slight elevation change or visual detection of a bridge abutment. We feel that it is a hazard because the car can rapidly deaccelerate when you were traveling at speeds of 60-70 mph. This has happened to us numerous times since we purchased the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554443November 9, 2023
UNKNOWN OR OTHER
THE PEDESTRIAN WARNING SYSTEM ACCORDING TO TESLA IS SUPPOSED TO CREATE A UNIQUE SOUND BELOW 19 MPH THAT ALERTS PEDESTRIANS TO THE APPROACH OF AN EV. THE SYSTEM ON THIS CAR ONLY WORKS IN REVERSE. PLACING THE VEHICLE IN DRIVE DOES NOT CREATE ANY DISCERNIBLE SOUND THAT COULD BE IDENTIFIED BY A PEDESTRIAN AS AN EV APPROACHING. I HAVE TAKEN THE VEHICLE TO THE SERVICE CENTER AND WAS TOLD THAT THE CAR IS OPERATING ACCORDING TO SPECIFICATIONS. ACCORDING TO WHAT REGULATIONS I HAVE BEEN ABLE TO REVIEW, THE WARNING SYSTEM MUST BE ABLE TO ALERT THE PEDESTRIAN OF THE APPROACH OF AN EV. AS IT CURRENTLY FUNCTIONS, THE PWS ONLY ALERTS THE PEDESTRIAN WHEN THE CAR IS BACKING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554313November 9, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated that while his wife was parking the vehicle, the brake pedal was depressed but the vehicle failed to stop as needed. The contact stated that the vehicle collided with a wall and was stopped by a curb. The air bags did not deploy. The vehicle was diagnosed by the manufacturer and the contact was informed that the accelerator had been depressed inadvertently; however, the contact was adamant that it was brake pedal that was depressed at the time of the failure. The vehicle was towed to a collision center. The vehicle was not repaired. The failure mileage was 10,444.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554312November 9, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car will, without warning brake aggressively while in cruise control, without pressure applied to brake. No other factors on road, except cars behind. This occurs frequently when car is driven in autopilot. Car will, without warning accelerate to a high speed without pressure applied to the accelerator. This acceleration is stopped with pressure being immediately applied to brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554286November 9, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla's false warning incident took place in the following conditions 1. on Nov 9, 2023 7:55 AM ET 2. VA-286N Fairfax County Pkwy 3. very favorable driving conditions, sunny 48F, no ice, snow, or fog 4. at 30mph gave a false forward collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554285November 9, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I read this news today and something very similar has happened to me on autopilot. https://www.sfchronicle.com/bayarea/article/tesla-crash-santa-clara-18365723.php The car suddenly speeds swerves to the right. Since I was alert I was able to pull it out of autopilot and assume control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554283November 9, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla's forward collision warning issued a false warning, bright daylight afternoon conditions at a no traffic road, no cars parked on the side of the road, very slow traffic (10mph), no car within 100ft, the incident took place: 1. 4:09 PM ET clear conditions, no rain, snow etc 2. Franklin Farm Road in Fairfax, VA 3. Very slow traffic 10mph 4. No cars in front for 100ft
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554145November 8, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: WARNING
The power steering stopped working. "Error UI_a020: Steering assist reduced," and "Error APP_w264: Lane Departure Avoidance features unavailable" appeared on the screen afterwards. I was driving home when suddenly I was unable to turn the steering wheel more than a quarter turn (even with all my weight and strength). I tried resetting my vehicle and the issue persisted. I also tried getting out of the vehicle, locking it and let it sit but the issue persisted when I got back in. Luckily, I had just entered my neighborhood and managed to get it parked in my driveway. After a couple hours of the vehicle sitting in my driveway, the issue stopped. I took the vehicle to the Tesla Service Center where it was inspected, they informed me this is a known issue with current firmware and an unknown future update will fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554140November 8, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2021 Tesla Model Y. The contact stated that on several occasions while driving at various speeds, the steering wheel became stiff and failed to operate as intended. The contact stated that the master warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554107November 8, 2023
STEERING
Steering wheel locked and get error message ul_a020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554084November 7, 2023
STEERING
The car lost steering while driving. The wheel was super difficult to turn. The problem was confirmed by Tesla Service via phone call, the Tesla Service Center in Rochester and alerts on the screen. The car was towed to the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553954November 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
While in cruise control, car will randomly suddenly brake without warning or visible obstacle. This has been an ongoing problem ever since buying the vehicle in 2021. Very dangerous as it has happened on the highway. Is startling and causes seat belt locking. I have reported the issue to Tesla and it's apparently a "limitation of software". We usually do not use cruise control in the Tesla because of the dangerous of this, but I decided to try again recently in hopes they had fixed it but to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553885November 6, 2023
VEHICLE SPEED CONTROL
I was driving November 6, 2023 at about 10:30 in the morning at approximately 25 to 30 mph on a neighborhood road when my car accelerated on me without me applying extra pressure. I was caught off guard and thought it must’ve been an anomaly. We have owned the car since August. But then on my way home, about 1 o’clock, I was again on the neighborhood street doing 25 to 30 mph and the car obviously accelerated on me so that I applied the brakes. My husband was in the car with me and really noticed it surging the second time. At the time, it concerned me so I looked on the Internet and saw that other people have been complaining of a similar issue. I want this on record because I know I did not apply pressure to that pedal. We have scheduled a service with Tesla Friday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553840November 6, 2023
STEERING
Power steering was not able to control. Can't control the handle. It was locked. My car got towed to service center on same day. I received a call and they said rat or squirrel bite electric line. And charged me over $800 for it. I just figured out there is lot of cases like me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553805November 6, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I purchased a Model Y Performance on October 31, 2023. I was driving the vehicle on 11/1 and I received an error that my rear motor was disabled and my top speed was reduced to 68 mph. This occurred on a high traffic highway. Took the car to the dealership and they replaced the rear motor inverter. Vehicle only had 130 miles on it. This should not occur in a brand new vehicle. I felt unsafe while driving it in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553790November 6, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the freeway at approximately 67 MPH using the advanced cruise control. There was no car immediately in front of me or directly beside me. All of a sudden, the car decelerated quickly, as if it slammed on the brakes. I was able to react quickly and override the deceleration, but had there been a car directly behind me, I very likely would have been rear-ended. It all happened so fast that I didn't stop to get all of the detail, but I'm guessing I dropped down to about 50 mph before being able to respond and override the breaking. It was terrifying, as I didn't know if I could override it at first. I later read other complaints about "phantom breaking" and realized there is a pervasive problem with the Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553785November 6, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
driving from Albuquerque NM to Farmington NM, in approximately 1 1/2 hours of driving on hwy 550, 4 lane divided highway, encountered no less than 12 hard shadow breaking events. in all instances there were no vehicles, animals or debris in front of the vehicle. It was a cloudless day, starting around 9am, clear no fog, temperature in the 40's. high risk of being hit if a car was following close behind, incident has been reported to tesla, no inspection. there was no waring prior to all hard shadow breaking events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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